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Published: 2023-05-09 00:00:00 ET
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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-Q
(Mark One)
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended
March 31, 2023
OR
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from to
Commission file number 1-06089

H&R Block, Inc.
(Exact name of registrant as specified in its charter)
Missouri44-0607856
(State or other jurisdiction of(I.R.S. Employer
incorporation or organization)Identification No.)
One H&R Block Way, Kansas City, Missouri 64105
(Address of principal executive offices, including zip code)
(816) 854-3000
(Registrant's telephone number, including area code)
Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common Stock, without par valueHRBNew York Stock Exchange
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.
Yes     No
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).
Yes     No
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company" and "emerging growth company" in Rule 12b-2 of the Exchange Act. (Check one)
Large accelerated filer            Accelerated filer         Non-accelerated filer           Smaller reporting company  Emerging growth company
    
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).
Yes     No  
The number of shares outstanding of the registrant's Common Stock, without par value, at the close of business on April 28, 2023: 152,284,238 shares.



Table of Contents

Form 10-Q for the Period ended March 31, 2023
Table of Contents



Table of Contents
PART I    FINANCIAL INFORMATION
ITEM 1.    FINANCIAL STATEMENTS
CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME:(unaudited, in 000s, except 
per share amounts)
Three months ended March 31,Nine months ended March 31,
2023202220232022
REVENUES:
Service revenues$1,885,035 $1,841,122 $2,191,794 $2,151,824 
Royalty, product and other revenues208,614 220,635 248,245 261,373 
2,093,649 2,061,757 2,440,039 2,413,197 
OPERATING EXPENSES:
Costs of revenues883,686 831,455 1,442,693 1,362,310 
Selling, general and administrative345,461 344,937 625,158 617,594 
Total operating expenses1,229,147 1,176,392 2,067,851 1,979,904 
Other income (expense), net13,224 238 21,020 1,989 
Interest expense on borrowings(22,298)(23,746)(57,107)(69,661)
Income from continuing operations before income taxes855,428 861,857 336,101 365,621 
Income taxes209,351 186,884 78,254 29,666 
Net income from continuing operations646,077 674,973 257,847 335,955 
Net loss from discontinued operations, net of tax benefits of $792, $539, $1,920 and $1,495
(2,648)(1,796)(6,418)(4,984)
NET INCOME$643,429 $673,177 $251,429 $330,971 
BASIC EARNINGS PER SHARE:
Continuing operations$4.22 $4.13 $1.65 $1.95 
Discontinued operations(0.01)(0.01)(0.04)(0.03)
Consolidated$4.21 $4.12 $1.61 $1.92 
DILUTED EARNINGS PER SHARE:
Continuing operations$4.14 $4.06 $1.62 $1.92 
Discontinued operations(0.02)(0.01)(0.04)(0.03)
Consolidated$4.12 $4.05 $1.58 $1.89 
DIVIDENDS DECLARED PER SHARE$0.29 $0.27 $0.87 $0.81 
COMPREHENSIVE INCOME:
Net income$643,429 $673,177 $251,429 $330,971 
Change in foreign currency translation adjustments402 5,595 (22,636)(3,926)
Other comprehensive income (loss)402 5,595 (22,636)(3,926)
Comprehensive income$643,831 $678,772 $228,793 $327,045 
See accompanying notes to consolidated financial statements.










H&R Block, Inc. |Q3 FY2023 Form 10-Q
1

Table of Contents
CONSOLIDATED BALANCE SHEETS(unaudited, in 000s, except 
share and per share amounts)
As ofMarch 31, 2023June 30, 2022
ASSETS
Cash and cash equivalents$909,075 $885,015 
Cash and cash equivalents - restricted25,270 165,698 
Receivables, less allowance for credit losses of $56,003 and $65,351
249,150 58,447 
Income taxes receivable32,584 202,838 
Prepaid expenses and other current assets86,736 72,460 
Total current assets1,302,815 1,384,458 
Property and equipment, at cost, less accumulated depreciation and amortization of $892,820 and $857,468
136,132 123,912 
Operating lease right of use assets372,175 427,783 
Intangible assets, net293,447 309,644 
Goodwill769,557 760,401 
Deferred tax assets and income taxes receivable226,527 208,948 
Other noncurrent assets57,254 54,012 
Total assets$3,157,907 $3,269,158 
LIABILITIES AND STOCKHOLDERS' EQUITY
LIABILITIES:
Accounts payable and accrued expenses$236,388 $160,929 
Accrued salaries, wages and payroll taxes208,560 154,764 
Accrued income taxes and reserves for uncertain tax positions284,124 280,115 
Operating lease liabilities179,415 206,898 
Deferred revenue and other current liabilities207,095 196,107 
Total current liabilities1,115,582 998,813 
Long-term debt1,488,457 1,486,876 
Deferred tax liabilities and reserves for uncertain tax positions256,119 226,362 
Operating lease liabilities199,086 228,820 
Deferred revenue and other noncurrent liabilities135,055 116,656 
Total liabilities3,194,299 3,057,527 
COMMITMENTS AND CONTINGENCIES
STOCKHOLDERS' EQUITY:
Common stock, no par, stated value $0.01 per share, 800,000,000 shares authorized, shares issued of 185,403,081 and 193,571,309
1,854 1,936 
Additional paid-in capital775,269 772,182 
Accumulated other comprehensive loss(44,281)(21,645)
Retained earnings (deficit)(109,384)120,405 
Less treasury shares, at cost, of 33,119,705 and 33,640,988
(659,850)(661,247)
Total stockholders' equity (deficiency)(36,392)211,631 
Total liabilities and stockholders' equity$3,157,907 $3,269,158 
See accompanying notes to consolidated financial statements.
2
Q3 FY2023 Form 10-Q| H&R Block, Inc.

Table of Contents
CONSOLIDATED STATEMENTS OF CASH FLOWS(unaudited, in 000s)
Nine months ended March 31,20232022
CASH FLOWS FROM OPERATING ACTIVITIES:
Net income$251,429 $330,971 
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization98,660 107,462 
Provision49,174 59,778 
Deferred taxes6,685 (85,122)
Stock-based compensation26,785 19,988 
Changes in assets and liabilities, net of acquisitions:
Receivables(237,395)(233,362)
Prepaid expenses, other current and noncurrent assets(17,438)(16,525)
Accounts payable, accrued expenses, salaries, wages and payroll taxes122,025 122,112 
Deferred revenue, other current and noncurrent liabilities22,054 36,960 
Income tax receivables, accrued income taxes and income tax reserves179,692 36,244 
Other, net(3,285)(5,378)
Net cash provided by operating activities498,386 373,128 
CASH FLOWS FROM INVESTING ACTIVITIES:
Capital expenditures(56,661)(52,718)
Payments made for business acquisitions, net of cash acquired(47,740)(25,465)
Franchise loans funded(21,566)(18,468)
Payments from franchisees14,963 17,714 
Other, net9,717 7,831 
Net cash used in investing activities(101,287)(71,106)
CASH FLOWS FROM FINANCING ACTIVITIES:
Repayments of line of credit borrowings(970,000)(705,000)
Proceeds from line of credit borrowings970,000 705,000 
Dividends paid(133,762)(143,435)
Repurchase of common stock, including shares surrendered(365,852)(555,247)
Proceeds from exercise of stock options1,427 4,605 
Other, net(7,400)(13,389)
Net cash used in financing activities(505,587)(707,466)
Effects of exchange rate changes on cash(7,880)(1,666)
Net decrease in cash and cash equivalents, including restricted balances(116,368)(407,110)
Cash, cash equivalents and restricted cash, beginning of period1,050,713 1,584,164 
Cash, cash equivalents and restricted cash, end of period$934,345 $1,177,054 
SUPPLEMENTARY CASH FLOW DATA:
Income taxes paid (received), net$(110,028)$76,894 
Interest paid on borrowings59,429 58,009 
Accrued additions to property and equipment4,378 1,336 
New operating right of use assets and related lease liabilities131,949 126,726 
Accrued dividends payable to common shareholders44,163 43,041 
See accompanying notes to consolidated financial statements.
H&R Block, Inc. | Q3 FY2023 Form 10-Q
3

Table of Contents
CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY(amounts in 000s, except per share amounts)
Common StockAdditional
Paid-in
Capital
Accumulated Other
Comprehensive
Income (Loss)(1)
Retained
Earnings
(Deficit)
Treasury StockTotal
Stockholders’
Equity
SharesAmountSharesAmount
Balances as of July 1, 2022193,571 $1,936 $772,182 $(21,645)$120,405 (33,641)$(661,247)$211,631 
Net loss    (168,421)  (168,421)
Other comprehensive loss   (32,345)   (32,345)
Stock-based compensation  5,630     5,630 
Stock-based awards exercised or vested  (15,276) (742)805 15,839 (179)
Acquisition of treasury shares(2)
     (341)(15,432)(15,432)
Repurchase and retirement of common shares(4,927)(49)(2,907) (216,813)  (219,769)
Cash dividends declared - $0.29 per share
    (46,100)  (46,100)
Balances as of September 30, 2022188,644 $1,887 $759,629 $(53,990)$(311,671)(33,177)$(660,840)$(264,985)
Net loss    (223,579)  (223,579)
Other comprehensive income   9,307    9,307 
Stock-based compensation  9,544     9,544 
Stock-based awards exercised or vested  421  (209)52 1,023 1,235 
Acquisition of treasury shares(2)
     (2)(79)(79)
Repurchase and retirement of common shares(3,241)(33)(1,911) (128,409)  (130,353)
Cash dividends declared - $0.29 per share
    (44,569)  (44,569)
Balances as of December 31, 2022185,403 $1,854 $767,683 $(44,683)$(708,437)(33,127)$(659,896)$(643,479)
Net income    643,429   643,429 
Other comprehensive income   402    402 
Stock-based compensation  7,830     7,830 
Stock-based awards exercised or vested  (244) (213)13 265 (192)
Acquisition of treasury shares(2)
     (6)(219)(219)
Cash dividends declared - $0.29 per share
— — — — (44,163)— — (44,163)
Balances as of March 31, 2023185,403 $1,854 $775,269 $(44,281)$(109,384)(33,120)$(659,850)$(36,392)
(1) The balance of our accumulated other comprehensive income (loss) consists of foreign currency translation adjustments.
(2) Represents shares swapped or surrendered to us in connection with the vesting or exercise of stock-based awards.
See accompanying notes to consolidated financial statements.

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(amounts in 000s, except per share amounts)
Common StockAdditional
Paid-in
Capital
Accumulated Other
Comprehensive
Income (Loss)(1)
Retained
Earnings
(Deficit)
Treasury StockTotal
Stockholders’
Equity
SharesAmountSharesAmount
Balances as of July 1, 2021216,656 $2,167 $779,465 $88 $286,694 (34,842)$(680,356)$388,058 
Net loss— — — — (151,601)— — (151,601)
Other comprehensive loss— — — (11,177)— — — (11,177)
Stock-based compensation— — 5,627 — — — — 5,627 
Stock-based awards exercised or vested— — (10,328)— (291)705 13,765 3,146 
Acquisition of treasury shares(2)
— — — — — (205)(4,817)(4,817)
Repurchase and retirement of common shares(6,802)(68)(4,081)— (161,619)— — (165,768)
Cash dividends declared - $0.27 per share
— — — — (47,940)— — (47,940)
Balances as of September 30, 2021209,854 $2,099 $770,683 $(11,089)$(74,757)(34,342)$(671,408)$15,528 
Net loss— — — — (190,605)— — (190,605)
Other comprehensive income— — — 1,656 — — — 1,656 
Stock-based compensation— — 5,640 — — — — 5,640 
Stock-based awards exercised or vested— — (1,709)— (219)122 2,400 472 
Acquisition of treasury shares(2)
— — — — — (2)(52)(52)
Repurchase and retirement of common shares(6,589)(66)(3,953)— (154,778)— — (158,797)
Cash dividends declared - $0.27 per share
— — — — (46,497)— — (46,497)
Balances as of December 31, 2021203,265 $2,033 $770,661 $(9,433)$(466,856)(34,222)$(669,060)$(372,655)
Net income— — — — 673,177 — — 673,177 
Other comprehensive income— — — 5,595 — — — 5,595 
Stock-based compensation— — 5,619 — — — — 5,619 
Stock-based awards exercised or vested— — (2,595)— (201)244 4,771 1,975 
Acquisition of treasury shares(2)
— — — — — (1)(32)(32)
Repurchase and retirement of common shares(9,694)(97)(5,816)— (219,868)— — (225,781)
Cash dividends declared - $0.27 per share
— — — — (43,042)— — (43,042)
Balances as of March 31, 2022193,571 $1,936 $767,869 $(3,838)$(56,790)(33,979)$(664,321)$44,856 
(1) The balance of our accumulated other comprehensive income (loss) consists of foreign currency translation adjustments.
(2) Represents shares swapped or surrendered to us in connection with the vesting or exercise of stock-based awards.
See accompanying notes to consolidated financial statements.

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NOTES TO CONSOLIDATED FINANCIAL STATEMENTS             (unaudited)
NOTE 1: SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
BASIS OF PRESENTATIONThe consolidated balance sheets as of March 31, 2023 and June 30, 2022, the consolidated statements of operations and comprehensive income for the three and nine months ended March 31, 2023 and 2022, the consolidated statements of cash flows for the nine months ended March 31, 2023 and 2022, and the consolidated statements of stockholders' equity for the three and nine months ended March 31, 2023 and 2022 have been prepared by the Company, without audit. In the opinion of management, all adjustments, which include only normal recurring adjustments, necessary to present fairly the financial position, results of operations, and cash flows as of March 31, 2023 and 2022 and for all periods presented, have been made.
"H&R Block," "the Company," "we," "our," and "us" are used interchangeably to refer to H&R Block, Inc., to H&R Block, Inc. and its subsidiaries, or to H&R Block, Inc.'s operating subsidiaries, as appropriate to the context.
Certain information and footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States (GAAP) have been condensed or omitted. These consolidated financial statements should be read in conjunction with the financial statements and notes thereto included in our June 30, 2022 Annual Report to Shareholders on Form 10-K. All amounts presented herein as of June 30, 2022 or for the year then ended are derived from our Annual Report on Form 10-K.
MANAGEMENT ESTIMATESThe preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting periods. Significant estimates, assumptions and judgments are applied in the evaluation of contingent losses arising from our discontinued mortgage business, contingent losses associated with pending claims and litigation, reserves for uncertain tax positions, fair value of reporting units, and related matters. Estimates have been prepared based on the best information available as of each balance sheet date. As such, actual results could differ materially from those estimates.
SEASONALITY OF BUSINESS – Our operating revenues are seasonal in nature with peak revenues typically occurring in the months of February through April. Therefore, results for interim periods are not indicative of results to be expected for the full year.
DISCONTINUED OPERATIONS – Our discontinued operations include the results of operations of Sand Canyon Corporation, previously known as Option One Mortgage Corporation (including its subsidiaries, collectively, SCC), which exited its mortgage business in fiscal year 2008. See note 9 for additional information on loss contingencies related to our discontinued operations.
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NOTE 2: REVENUE RECOGNITION
The majority of our revenues are from our U.S. tax services business. The following table disaggregates our U.S. revenues by major service line, with revenues from our international tax services businesses and from Wave included as separate lines:
(in 000s)
Three months ended March 31,Nine months ended March 31,
2023202220232022
Revenues:
U.S. assisted tax preparation$1,453,049 $1,392,142 $1,530,577 $1,456,594 
U.S. royalties150,163 158,786 161,337 169,548 
U.S. DIY tax preparation167,022 175,184 182,330 188,455 
Refund Transfers117,384 132,223 120,210 134,665 
Peace of Mind® Extended Service Plan16,750 17,222 58,840 59,373 
Tax Identity Shield®8,720 9,078 19,237 19,431 
Emerald Card® and SpruceSM
44,358 50,660 68,448 103,748 
Interest and fee income on Emerald AdvanceSM
33,750 30,535 47,267 43,438 
International69,417 65,232 156,297 151,464 
Wave22,064 20,111 66,651 58,745 
Other10,972 10,584 28,845 27,736 
Total revenues$2,093,649 $2,061,757 $2,440,039 $2,413,197 
Changes in the balances of deferred revenue and wages for our Peace of Mind® Extended Service Plan (POM) are as follows:
(in 000s)
POMDeferred RevenueDeferred Wages
Nine months ended March 31,2023202220232022
Balance, beginning of the period$173,486 $172,759 $19,495 $17,867 
Amounts deferred76,231 80,801 8,451 9,006 
Amounts recognized on previous deferrals(67,276)(69,075)(7,084)(6,786)
Balance, end of the period$182,441 $184,485 $20,862 $20,087 
As of March 31, 2023, deferred revenue related to POM was $182.4 million. We expect that $103.3 million will be recognized over the next twelve months, while the remaining balance will be recognized over the following five years.
As of March 31, 2023 and 2022, Tax Identity Shield® (TIS) deferred revenue was $33.3 million and $37.4 million, respectively. Deferred revenue related to TIS was $25.8 million and $28.3 million as of June 30, 2022 and June 30, 2021, respectively. All deferred revenue related to TIS will be recognized by April 2024.
NOTE 3: EARNINGS PER SHARE AND STOCKHOLDERS' EQUITY
EARNINGS PER SHARE – Basic and diluted earnings (loss) per share is computed using the two-class method. The two-class method is an earnings allocation formula that determines net income per share for each class of common stock and participating security according to dividends declared and participation rights in undistributed earnings. Per share amounts are computed by dividing net income (loss) from continuing operations attributable to common shareholders by the weighted average shares outstanding during each period. Diluted earnings per share excludes the impact of shares of common stock issuable upon the lapse of certain restrictions or the exercise of options to purchase 0.7 million and 0.6 million shares for the three and nine months ended March 31, 2023,
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respectively, and 0.3 million and 0.6 million shares for the three and nine months ended March 31, 2022, respectively, as the effect would be antidilutive.
The computations of basic and diluted earnings per share from continuing operations are as follows:
(in 000s, except per share amounts)
Three months ended March 31,Nine months ended March 31,
2023202220232022
Net income from continuing operations attributable to shareholders$646,077 $674,973 $257,847 $335,955 
Amounts allocated to participating securities(2,822)(3,061)(1,064)(1,543)
Net income from continuing operations attributable to common shareholders$643,255 $671,912 $256,783 $334,412 
Basic weighted average common shares152,281 162,777 155,249 171,481 
Potential dilutive shares3,280 2,835 3,239 2,661 
Dilutive weighted average common shares155,561 165,612 158,488 174,142 
Earnings per share from continuing operations attributable to common shareholders:
Basic$4.22 $4.13 $1.65 $1.95 
Diluted4.14 4.06 1.62 1.92 
The decrease in the weighted average shares outstanding is due to share repurchases completed in the current and prior fiscal years.
STOCK-BASED COMPENSATION – We granted 1.1 million and 1.6 million shares under our stock-based compensation plans during the nine months ended March 31, 2023 and March 31, 2022, respectively. Stock-based compensation expense of our continuing operations totaled $8.9 million and $26.8 million for the three and nine months ended March 31, 2023, respectively, and $6.8 million and $20.0 million for the three and nine months ended March 31, 2022, respectively. As of March 31, 2023, unrecognized compensation cost for stock options totaled $0.2 million, and for nonvested shares and units totaled $56.6 million.
NOTE 4: RECEIVABLES
Receivables, net of their related allowance, consist of the following:
(in 000s)
As ofMarch 31, 2023June 30, 2022
Short-termLong-termShort-termLong-term
Loans to franchisees$13,841 $23,570 $6,194 $22,036 
Receivables for U.S. assisted and DIY tax preparation and related fees104,954 6,477 18,893 2,560 
H&R Block's Instant RefundSM receivables
41,537 1,687 3,491 198 
H&R Block Emerald Advance® lines of credit
15,976 6,166 6,691 8,825 
Software receivables from retailers8,882  3,992  
Royalties and other receivables from franchisees42,443  3,682 73 
Wave payment processing receivables935  1,393  
Other20,582 1,365 14,111 1,172 
Total$249,150 $39,265 $58,447 $34,864 
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Balances presented above as short-term are included in receivables, while the long-term portions are included in other noncurrent assets in the consolidated balance sheets.
LOANS TO FRANCHISEES Franchisee loan balances consist of term loans made primarily to finance the purchase of franchises and revolving lines of credit primarily for the purpose of funding working capital needs. As of March 31, 2023 and June 30, 2022, loans with a principal balance more than 90 days past due, or on non-accrual status, are not material.
H&R BLOCK'S INSTANT REFUNDSM H&R Block's Instant RefundSM amounts are generally received from the Canada Revenue Agency within 60 days of filing the client's return, with the remaining balance collectible from the client.
We review the credit quality of our Instant Refund receivables based on pools, which are segregated by the tax return year of origination, with older years being deemed more unlikely to be repaid. We establish an allowance for credit losses at an amount that we believe reflects the receivable at net realizable value. In December of each year, we charge-off the receivables to an amount we believe represents the net realizable value.
Balances and amounts on non-accrual status and classified as impaired, or more than 60 days past due, by tax return year of origination, as of March 31, 2023 are as follows:
(in 000s)
Tax return year of originationCurrent BalanceMore Than 60 Days Past Due
2022$44,063 $ 
2021 and prior451 451 
44,514 $451 
Allowance(1,290)
Net balance$43,224 
H&R BLOCK EMERALD ADVANCE® LINES OF CREDIT We review the credit quality of our purchased participation interests in Emerald AdvanceSM (EA) receivables based on pools, which are segregated by the fiscal year of origination, with older years being deemed more unlikely to be repaid. We establish an allowance for credit losses at an amount that we believe reflects the receivable at net realizable value. In December of each year, we charge-off the receivables to an amount we believe represents the net realizable value.
Balances and amounts on non-accrual status and classified as impaired, or more than 60 days past due, by fiscal year of origination, as of March 31, 2023 are as follows:
(in 000s)
Fiscal year of originationCurrent BalanceNon-Accrual
2023$33,096 $33,096 
2022 and prior3,757 3,757 
Revolving loans13,318 12,743 
50,171 $49,596 
Allowance(28,029)
Net balance$22,142 
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ALLOWANCE FOR CREDIT LOSSES Activity in the allowance for credit losses for our EA and all other short-term and long-term receivables for the nine months ended March 31, 2023 and 2022 is as follows:
(in 000s)
EAsAll OtherTotal
Balances as of July 1, 2022$26,141 $51,126 $77,267 
Provision16,702 32,472 49,174 
Charge-offs, recoveries and other(14,814)(51,081)(65,895)
Balances as of March 31, 2023$28,029 $32,517 $60,546 
Balances as of July 1, 2021$27,704 $60,272 $87,976 
Provision13,797 45,981 59,778 
Charge-offs, recoveries and other(16,377)(60,343)(76,720)
Balances as of March 31, 2022$25,124 $45,910 $71,034 
    
NOTE 5: GOODWILL AND INTANGIBLE ASSETS
Changes in the carrying amount of goodwill for the nine months ended March 31, 2023 are as follows:
(in 000s)
GoodwillAccumulated Impairment LossesNet
Balances as of July 1, 2022$898,698 $(138,297)$760,401 
Acquisitions23,829  23,829 
Disposals and foreign currency changes, net(14,673) (14,673)
Impairments   
Balances as of March 31, 2023$907,854 $(138,297)$769,557 
In conjunction with our annual impairment test, we tested goodwill for impairment during the quarter and did not identify any impairment.
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Components of intangible assets are as follows:
(in 000s)
Gross
Carrying
Amount
Accumulated
Amortization
Net
As of March 31, 2023:
Reacquired franchise rights$392,274 $(208,401)$183,873 
Customer relationships351,427 (295,094)56,333 
Internally-developed software140,268 (123,125)17,143 
Noncompete agreements42,575 (39,099)3,476 
Franchise agreements19,201 (18,348)853 
Purchased technology122,700 (94,556)28,144 
Trade name5,800 (2,175)3,625 
$1,074,245 $(780,798)$293,447 
As of June 30, 2022:
Reacquired franchise rights$379,114 $(197,068)$182,046 
Customer relationships331,020 (278,717)52,303 
Internally-developed software137,638 (107,111)30,527 
Noncompete agreements41,789 (37,684)4,105 
Franchise agreements19,201 (17,388)1,813 
Purchased technology122,700 (87,910)34,790 
Trade name5,800 (1,740)4,060 
$1,037,262 $(727,618)$309,644 
We made payments to acquire businesses totaling $47.7 million and $25.5 million during the nine months ended March 31, 2023 and 2022, respectively. The amounts and weighted-average lives of intangible assets acquired during the nine months ended March 31, 2023, including amounts capitalized related to internally-developed software, are as follows:
(dollars in 000s)
AmountWeighted-Average Life (in years)
Internally-developed software$2,822 2
Customer relationships22,015 5
Reacquired franchise rights13,460 4
Noncompete agreements833 5
Total$39,130 5
Amortization of intangible assets for the three and nine months ended March 31, 2023 was $17.8 million and $54.7 million, respectively, compared to $19.5 million and $58.7 million for the three and nine months ended March 31, 2022, respectively. Estimated amortization of intangible assets for fiscal years ending June 30, 2023, 2024, 2025, 2026, and 2027 is $71.9 million, $55.2 million, $32.6 million, $23.6 million and $17.8 million, respectively.
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NOTE 6: LONG-TERM DEBT
The components of long-term debt are as follows:
(in 000s)
As ofMarch 31, 2023June 30, 2022
Senior Notes, 5.250%, due October 2025
$350,000 $350,000 
Senior Notes, 2.500%, due July 2028
500,000 500,000 
Senior Notes, 3.875%, due August 2030
650,000 650,000 
Debt issuance costs and discounts(11,543)(13,124)
Total long-term debt1,488,457 1,486,876 
Less: Current portion  
Long-term portion$1,488,457 $1,486,876 
Estimated fair value of long-term debt$1,337,000 $1,377,000 
Our unsecured committed line of credit (CLOC) provides for an unsecured senior revolving credit facility in the aggregate principal amount of $1.5 billion, which includes a $175.0 million sublimit for swingline loans and a $50.0 million sublimit for standby letters of credit. We may request increases in the aggregate principal amount of the revolving credit facility of up to $500.0 million, subject to obtaining commitments from lenders and meeting certain other conditions. The CLOC will mature on June 11, 2026, unless extended pursuant to the terms of the CLOC, at which time all outstanding amounts thereunder will be due and payable. Our CLOC includes an annual facility fee, which will vary depending on our then current credit ratings.
The CLOC is subject to various conditions, triggers, events or occurrences that could result in earlier termination and contains customary representations, warranties, covenants and events of default, including, without limitation: (1) a covenant requiring the Company to maintain a debt-to-EBITDA ratio, as defined by the CLOC agreement, calculated on a consolidated basis of no greater than (a) 3.50 to 1.00 as of the last day of each fiscal quarter ending on March 31, June 30, and September 30 of each year and (b) 4.50 to 1.00 as of the last day of each fiscal quarter ending on December 31 of each year; (2) a covenant requiring us to maintain an interest coverage ratio (EBITDA-to-interest expense) calculated on a consolidated basis of not less than 2.50 to 1.00 as of the last date of any fiscal quarter; and (3) covenants restricting our ability to incur certain additional debt, incur liens, merge or consolidate with other companies, sell or dispose of assets (including equity interests), liquidate or dissolve, engage in certain transactions with affiliates or enter into certain restrictive agreements. The CLOC includes provisions for an equity cure which could potentially allow us to independently cure certain defaults. Proceeds under the CLOC may be used for working capital needs or for other general corporate purposes. We were in compliance with these requirements as of March 31, 2023.
We had no outstanding balance under our CLOC and amounts available to borrow were limited by the debt-to-EBITDA covenant to approximately $1.4 billion of March 31, 2023.
NOTE 7: INCOME TAXES
We file a consolidated federal income tax return in the U.S. with the Internal Revenue Service (IRS) and file tax returns in various state, local, and foreign jurisdictions. Tax returns are typically examined and either settled upon completion of the examination or through the appeals process. With respect to federal, state and local jurisdictions and countries outside of the U.S., we are typically subject to examination for three to six years after the income tax returns have been filed. On November 7, 2022, the IRS commenced their examination of our 2020 tax return and related carryback claims to tax years 2015 through 2018. Although the outcome of tax audits is always uncertain, we believe that adequate amounts of tax, interest, and penalties have been provided for in the accompanying consolidated financial statements for any adjustments that might be incurred due to federal, state, local or foreign audits.
We had gross unrecognized tax benefits of $256.3 million and $232.0 million as of March 31, 2023 and June 30, 2022, respectively. The gross unrecognized tax benefits increased by $24.3 million during the nine months ended
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March 31, 2023. We believe it is reasonably possible that the balance of unrecognized tax benefits could decrease by approximately $53.5 million within the next twelve months. The anticipated decrease is due to the expiration of statutes of limitations and anticipated closure of various matters currently under examination or in appeals. For such matters where a change in the balance of unrecognized tax benefits is not yet deemed reasonably possible, no estimate has been included.
Our effective tax rate for continuing operations, including the effects of discrete tax items, was 23.3% and 8.1% for the nine months ended March 31, 2023 and 2022, respectively. Discrete items decreased the effective tax rate by 1.3% and 14.4% for the nine months ended March 31, 2023, and 2022, respectively. A discrete income tax benefit of $4.2 million and $52.6 million were recorded in the nine months ended March 31, 2023 and 2022, respectively. The discrete tax benefit recorded in the current period primarily resulted from state statute of limitations expirations. The discrete tax benefit recorded in the prior period primarily resulted from federal and state statute of limitations expirations. The impact discrete tax items have on our tax rate through the third quarter are slightly exaggerated versus the impact discrete tax items have on the full fiscal year tax rate.
NOTE 8: COMMITMENTS AND CONTINGENCIES
Assisted tax returns are covered by our 100% accuracy guarantee, whereby we will reimburse a client for penalties and interest attributable to an H&R Block error on a return. DIY tax returns are covered by our 100% accuracy guarantee, whereby we will reimburse a client up to a maximum of $10,000 if our software makes an arithmetic error that results in payment of penalties and/or interest to the IRS that a client would otherwise not have been required to pay. Our liability related to estimated losses under the 100% accuracy guarantee was $14.6 million and $14.0 million as of March 31, 2023 and June 30, 2022, respectively. The short-term and long-term portions of this liability are included in deferred revenue and other liabilities in the consolidated balance sheets.
Liabilities related to acquisitions for (1) estimated contingent consideration based on expected financial performance of the acquired business and economic conditions at the time of acquisition and (2) estimated accrued compensation related to continued employment of key employees were $19.9 million and $12.9 million as of March 31, 2023 and June 30, 2022, respectively, with amounts recorded in deferred revenue and other liabilities. Should actual results differ from our estimates, future payments made will differ from the above estimate and any differences will be recorded in results from continuing operations.
We have contractual commitments to fund certain franchises with approved revolving lines of credit. Our total obligation under these lines of credit was $20.4 million at March 31, 2023, and net of amounts drawn and outstanding, our remaining commitment to fund totaled $9.6 million.
In March 2020, the U.S. government enacted the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) to provide economic and other relief as a result of the COVID-19 pandemic. The CARES Act includes, among other items, provisions relating to refundable employee retention payroll tax credits. Due to the complex nature of the employee retention credit computations, any benefits we may receive are uncertain and may significantly differ from our current estimates. We plan to record any benefit related to these credits upon both the receipt of the benefit and the resolution of the uncertainties, including, but not limited to, the completion of any potential audit or examination, or the expiration of the related statute of limitations. During the nine months ended March 31, 2023, we received $13.2 million related to these credits and recognized $3.7 million as an offset to related operating expenses. As of March 31, 2023 and June 30, 2022, we had deferred balances of $14.6 million and $5.1 million, respectively, which is recorded in deferred revenue and other current liabilities.
Emerald AdvanceSM lines of credit (EAs) are originated by PathwardTM N.A. (Pathward). We purchase a 90% participation interest, at par, in all EAs originated by Pathward in accordance with our participation agreement. At March 31, 2023, the principal balance of purchased participation interests for the current year totaled $277.9 million.
Refund Advance loans are originated by Pathward and offered to certain assisted U.S. tax preparation clients, based on client eligibility as determined by Pathward. We pay fees primarily based on loan size and customer type. We have provided a guarantee up to $18.0 million related to certain loans to clients prior to the IRS accepting electronic filing. At March 31, 2023, we accrued an estimated liability of $0.8 million related to this guarantee, compared to $0.6 million at March 31, 2022.
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NOTE 9: LITIGATION AND OTHER RELATED CONTINGENCIES
We are a defendant in numerous litigation and arbitration matters, arising both in the ordinary course of business and otherwise, including as described below. The matters described below are not all of the lawsuits or arbitrations to which we are subject. In some of the matters, very large or indeterminate amounts, including punitive damages, may be sought. U.S. jurisdictions permit considerable variation in the assertion of monetary damages or other relief. Jurisdictions may permit claimants not to specify the monetary damages sought or may permit claimants to state only that the amount sought is sufficient to invoke the jurisdiction. In addition, jurisdictions may permit plaintiffs to allege monetary damages in amounts well exceeding reasonably possible verdicts in the jurisdiction for similar matters. We believe that the monetary relief which may be specified in a lawsuit or claim bears little relevance to its merits or disposition value due to this variability in pleadings and our experience in handling and resolving numerous claims over an extended period of time.
The outcome of a matter and the amount or range of potential loss at particular points in time may be difficult to ascertain. Among other things, uncertainties can include how fact finders will evaluate documentary evidence and the credibility and effectiveness of witness testimony, and how courts and arbitrators will apply the law. Disposition valuations are also subject to the uncertainty of how opposing parties and their counsel will view the relevant evidence and applicable law.
In addition to litigation and arbitration matters, we are also subject to other loss contingencies arising out of our business activities, including as described below.
We accrue liabilities for litigation, arbitration, and other related loss contingencies and any related settlements when it is probable that a loss has been incurred and the amount of the loss can be reasonably estimated. If a range of loss is estimated, and some amount within that range appears to be a better estimate than any other amount within that range, then that amount is accrued. If no amount within the range can be identified as a better estimate than any other amount, we accrue the minimum amount in the range.
For such matters where a loss is believed to be reasonably possible, but not probable, or the loss cannot be reasonably estimated, no accrual has been made. It is possible that such matters could require us to pay damages or make other expenditures or accrue liabilities in amounts that could not be reasonably estimated as of March 31, 2023. While the potential future liabilities could be material in the particular quarterly or annual periods in which they are recorded, based on information currently known, we do not believe any such liabilities are likely to have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows. Our total accrued liabilities were $4.0 million and $1.7 million as of March 31, 2023 and June 30, 2022, respectively.
Our estimate of the aggregate range of reasonably possible losses includes (1) matters where a liability has been accrued and there is a reasonably possible loss in excess of the amount accrued for that liability, and (2) matters where a liability has not been accrued but we believe a loss is reasonably possible. This aggregate range only represents those losses as to which we are currently able to estimate a reasonably possible loss or range of loss. It does not represent our maximum loss exposure.
Matters for which we are not currently able to estimate the reasonably possible loss or range of loss are not included in this range. We are often unable to estimate the possible loss or range of loss until developments in such matters have provided sufficient information to support an assessment of the reasonably possible loss or range of loss, such as precise information about the amount of damages or other remedies being asserted, the defenses to the claims being asserted, discovery from other parties and investigation of factual allegations, rulings by courts or arbitrators on motions or appeals, analyses by experts, or the status or terms of any settlement negotiations.
The estimated range of reasonably possible loss is based upon currently available information and is subject to significant judgment and a variety of assumptions, as well as known and unknown uncertainties. The matters underlying the estimated range will change from time to time, and actual results may vary significantly from the current estimate. As of March 31, 2023, we believe the estimate of the aggregate range of reasonably possible losses in excess of amounts accrued, where the range of loss can be estimated, is not material.
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At the end of each reporting period, we review relevant information with respect to litigation, arbitration, and other related loss contingencies and update our accruals, disclosures, and estimates of reasonably possible loss or range of loss based on such reviews. Costs incurred with defending matters are expensed as incurred. Any receivable for insurance recoveries is recorded separately from the corresponding liability, and only if recovery is determined to be probable and reasonably estimable.
We believe we have meritorious defenses to the claims asserted in the various matters described in this note, and we intend to defend them vigorously. The amounts claimed in the matters are substantial, however, and there can be no assurances as to their outcomes. In the event of unfavorable outcomes, it could require modifications to our operations; in addition, the amounts that may be required to be paid to discharge or settle the matters could be substantial and could have a material adverse impact on our business and our consolidated financial position, results of operations, and cash flows.
LITIGATION, CLAIMS OR OTHER LOSS CONTINGENCIES PERTAINING TO CONTINUING OPERATIONS
On May 6, 2019, the Los Angeles City Attorney filed a lawsuit on behalf of the People of the State of California in the Superior Court of California, County of Los Angeles (Case No. 19STCV15742). The case is styled The People of the State of California v. HRB Digital LLC, et al. The complaint alleges that H&R Block, Inc. and HRB Digital LLC engaged in unfair, fraudulent and deceptive business practices and acts in connection with the IRS Free File Program in violation of the California Unfair Competition Law, California Business and Professions Code §§17200 et seq. The complaint seeks injunctive relief, restitution of monies paid to H&R Block by persons in the State of California who were eligible to file under the IRS Free File Program for the time period starting 4 years prior to the date of the filing of the complaint, pre-judgment interest, civil penalties and costs. The City Attorney subsequently dismissed H&R Block, Inc. from the case and amended its complaint to add HRB Tax Group, Inc. We filed a motion for summary judgment, which was denied. A trial date is set for August 14, 2023. We have not concluded that a loss related to this matter is probable, nor have we accrued a liability related to this matter.
We have received and are responding to certain governmental inquiries relating to the IRS Free File Program and our DIY tax preparation services. In February 2023, we received a demand and draft complaint from the Federal Trade Commission (FTC) relating to our DIY tax preparation services. The Company has been discussing potential resolution of the matter with the FTC. If we are not able to reach a resolution, the FTC may seek resolution through litigation. We have not concluded that a loss related to these matters is probable, nor have we accrued a liability related to these matters.
DISCONTINUED MORTGAGE OPERATIONS – Although SCC ceased its mortgage loan origination activities in December 2007 and sold its loan servicing business in April 2008, SCC or the Company has been and may in the future be, subject to litigation and other loss contingencies, including indemnification and contribution claims, pertaining to SCC's mortgage business activities that occurred prior to such termination and sale.
Parties, including underwriters, depositors, and securitization trustees, have been, remain, or may in the future be, involved in lawsuits, threatened lawsuits, or settlements related to securitization transactions in which SCC participated. A variety of claims are alleged in these matters, including violations of federal and state securities laws and common law fraud, breaches of representations and warranties, or violations of statutory requirements. SCC has received notices of potential indemnification or contribution obligations relating to such matters. Additional lawsuits against the parties to the securitization transactions may be filed in the future, and SCC may receive additional notices of potential indemnification, contribution or similar obligations with respect to existing or new lawsuits or settlements of such lawsuits or other claims. An accrual related to these matters is included in our loss contingency accrual.
It is difficult to predict either the likelihood of new matters being initiated or the outcome of existing matters. In many of these matters it is not possible to estimate a reasonably possible loss or range of loss due to, among other things, the inherent uncertainties involved in these matters and the indeterminate damages sought. If the amount that SCC is ultimately required to pay with respect to loss contingencies, together with payment of SCC's related administration and legal expense, exceeds SCC's net assets, the creditors of SCC, other potential claimants, or a bankruptcy trustee if SCC were to file or be forced into bankruptcy, may attempt to assert claims against us for payment of SCC's obligations. Claimants also may attempt to assert claims against or seek payment directly from the Company even if SCC's assets exceed its liabilities. SCC's principal assets, as of March 31, 2023, total
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approximately $266 million and consist of an intercompany note receivable. We believe our legal position is strong on any potential corporate veil-piercing arguments; however, if this position is challenged and not upheld, it could have a material adverse effect on our business and our consolidated financial position, results of operations, and cash flows.
OTHER – We are from time to time a party to litigation, arbitration and other loss contingencies not discussed herein arising out of our business operations. These matters may include actions by state attorneys general, other state regulators, federal regulators, individual plaintiffs, and cases in which plaintiffs seek to represent others who may be similarly situated.
While we cannot provide assurance that we will ultimately prevail in each instance, we believe the amount, if any, we are required to pay to discharge or settle these other matters will not have a material adverse impact on our business and our consolidated financial position, results of operations, and cash flows.
ITEM 2.    MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
RESULTS OF OPERATIONS
Our subsidiaries provide assisted and DIY tax preparation solutions through multiple channels (including in-person, online and mobile applications, virtual, and desktop software) and distribute H&R Block-branded products and services, including those of our bank partners, to the general public primarily in the U.S., Canada and Australia. Tax returns are either prepared by H&R Block tax professionals (in company-owned or franchise offices, virtually or via an internet review) or prepared and filed by our clients through our DIY tax solutions. We also offer small business solutions through our company-owned and franchise offices and online through Wave. We report a single segment that includes all of our continuing operations.
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Consolidated – Financial Results(in 000s, except per share amounts)
Three months ended March 31,20232022$ Change% Change
Revenues:
U.S. tax preparation and related services:
Assisted tax preparation$1,453,049 $1,392,142 $60,907 4.4 %
Royalties150,163 158,786 (8,623)(5.4)%
DIY tax preparation167,022 175,184 (8,162)(4.7)%
Refund Transfers117,384 132,223 (14,839)(11.2)%
Peace of Mind® Extended Service Plan16,750 17,222 (472)(2.7)%
Tax Identity Shield®8,720 9,078 (358)(3.9)%
Other10,972 10,584 388 3.7 %
Total U.S. tax preparation and related services1,924,060 1,895,219 28,841 1.5 %
Financial services:
Emerald Card® and SpruceSM
44,358 50,660 (6,302)(12.4)%
Interest and fee income on Emerald AdvanceSM
33,750 30,535 3,215 10.5 %
Total financial services78,108 81,195 (3,087)(3.8)%
International69,417 65,232 4,185 6.4 %
Wave22,064 20,111 1,953 9.7 %
Total revenues$2,093,649 $2,061,757 $31,892 1.5 %
Compensation and benefits:
Field wages480,779 435,345 (45,434)(10.4)%
Other wages73,503 78,584 5,081 6.5 %
Benefits and other compensation100,368 91,051 (9,317)(10.2)%
654,650 604,980 (49,670)(8.2)%
Occupancy118,111 111,405 (6,706)(6.0)%
Marketing and advertising210,508 196,582 (13,926)(7.1)%
Depreciation and amortization32,313 36,116 3,803 10.5 %
Bad debt34,273 45,051 10,778 23.9 %
Other179,292 182,258 2,966 1.6 %
Total operating expenses1,229,147 1,176,392 (52,755)(4.5)%
Other income (expense), net13,224 238 12,986 **
Interest expense on borrowings(22,298)(23,746)1,448 6.1 %
Pretax income855,428 861,857 (6,429)(0.7)%
Income taxes209,351 186,884 (22,467)(12.0)%
Net income from continuing operations646,077 674,973 (28,896)(4.3)%
Net loss from discontinued operations(2,648)(1,796)(852)(47.4)%
Net income$643,429 $673,177 $(29,748)(4.4)%
DILUTED EARNINGS PER SHARE
Continuing operations$4.14 $4.06 $0.08 2.0 %
Discontinued operations(0.02)(0.01)(0.01)(100.0)%
Consolidated$4.12 $4.05 $0.07 1.7 %
Adjusted diluted EPS(1)
$4.20 $4.11 $0.09 2.2 %
EBITDA (1)
$910,039 $921,719 $(11,680)(1.3)%
(1)    All non-GAAP measures are results from continuing operations. See "Non-GAAP Financial Information" at the end of this item for a reconciliation of non-GAAP measures.
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Three months ended March 31, 2023 compared to March 31, 2022
Revenues increased $31.9 million, or 1.5%, from the prior year. U.S. assisted tax preparation revenues increased $60.9 million, or 4.4%, due to a 3.7% increase in net average charge combined with higher tax return volumes in the current year. U.S. royalty revenue decreased $8.6 million, or 5.4%, due to lower volumes, partially offset by a higher net average charge in the current year. During the year we purchased franchise offices which results in increasing tax preparation revenues and decreasing royalties as the revenues and returns become company-owned after the acquisition. For the three months ended March 31, our total assisted tax return volume, which includes both company-owned and franchise offices, decreased 2.0% from the prior year.
U.S. DIY tax preparation revenues decreased $8.2 million, or 4.7%, primarily due to lower software sales and a decline in online paid returns during the quarter compared to the prior year. Refund Transfer revenues decreased $14.8 million, or 11.2%, primarily due to fewer Refund Transfers in the current year.
Emerald Card® and SpruceSM revenues decreased $6.3 million, or 12.4%, primarily due to lower card activity in the current year as a result of less funds being loaded to Emerald Cards® in the current year.
Total operating expenses increased $52.8 million, or 4.5%, from the prior year. Field wages increased $45.4 million, or 10.4%, primarily due to higher wages in the current year. Benefits and other compensation increased $9.3 million, or 10.2%, due to higher payroll taxes, employee insurance and stock-based compensation. Occupancy expense increased $6.7 million, or 6.0%, primarily due to higher office repairs and rent. Marketing and advertising expense increased $13.9 million, or 7.1%, due to higher television advertising. Bad debt expense decreased $10.8 million, or 23.9%, due to fewer Refund Transfers compared to the prior year.
Other operating expenses decreased $3.0 million, or 1.6%. The components of other expenses are as follows:
(in 000s)
Three months ended March 31,20232022$ Change% Change
Consulting and outsourced services$42,130 $46,402 $4,272 9.2 %
Bank partner fees24,778 23,686 (1,092)(4.6)%
Client claims and refunds8,787 10,730 1,943 18.1 %
Employee and travel expenses9,906 9,515 (391)(4.1)%
Technology-related expenses26,385 26,373 (12)— %
Credit card/bank charges34,159 30,770 (3,389)(11.0)%
Insurance2,891 4,099 1,208 29.5 %
Legal fees and settlements2,685 7,125 4,440 62.3 %
Supplies15,956 14,243 (1,713)(12.0)%
Other11,615 9,315 (2,300)(24.7)%
$179,292 $182,258 $2,966 1.6 %
Other income (expense), net increased $13.0 million primarily due to income from a legal settlement and interest in the current year.
We recorded an income tax expense of $209.4 million in the current year compared to $186.9 million in the prior year. The effective tax rate for the three months ended March 31, 2023, and 2022 was 24.5% and 21.7%, respectively.
Diluted earnings per share from continuing operations increased 2.0% from the prior year due to fewer shares outstanding from share repurchases, partially offset by lower net income compared to the prior year.


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Consolidated - Financial Results(in 000s, except per share amounts)
Nine months ended March 31,20232022$ Change% Change
Revenues:
U.S. tax preparation and related services:
Assisted tax preparation$1,530,577 $1,456,594 $73,983 5.1 %
Royalties161,337 169,548 (8,211)(4.8)%
DIY tax preparation182,330 188,455 (6,125)(3.3)%
Refund Transfers120,210 134,665 (14,455)(10.7)%
Peace of Mind® Extended Service Plan58,840 59,373 (533)(0.9)%
Tax Identity Shield®19,237 19,431 (194)(1.0)%
Other28,845 27,736 1,109 4.0 %
Total U.S. tax preparation and related services2,101,376 2,055,802 45,574 2.2 %
Financial services:
Emerald Card® and SpruceSM
68,448 103,748 (35,300)(34.0)%
Interest and fee income on Emerald AdvanceSM
47,267 43,438 3,829 8.8 %
Total financial services115,715 147,186 (31,471)(21.4)%
International156,297 151,464 4,833 3.2 %
Wave66,651 58,745 7,906 13.5 %
Total revenues$2,440,039 $2,413,197 $26,842 1.1 %
Compensation and benefits:
Field wages618,656 561,482 (57,174)(10.2)%
Other wages207,786 200,715 (7,071)(3.5)%
Benefits and other compensation169,477 146,708 (22,769)(15.5)%
995,919 908,905 (87,014)(9.6)%
Occupancy316,874 306,523 (10,351)(3.4)%
Marketing and advertising236,299 223,796 (12,503)(5.6)%
Depreciation and amortization98,660 107,462 8,802 8.2 %
Bad debt57,018 59,760 2,742 4.6 %
Other363,081 373,458 10,377 2.8 %
Total operating expenses2,067,851 1,979,904 (87,947)(4.4)%
Other income (expense), net21,020 1,989 19,031 956.8 %
Interest expense on borrowings(57,107)(69,661)12,554 18.0 %
Pretax income336,101 365,621 (29,520)(8.1)%
Income taxes78,254 29,666 (48,588)(163.8)%
Net income from continuing operations257,847 335,955 (78,108)(23.2)%
Net loss from discontinued operations(6,418)(4,984)(1,434)(28.8)%
Net income$251,429 $330,971 $(79,542)(24.0)%
DILUTED EARNINGS PER SHARE
Continuing operations$1.62 $1.92 $(0.30)(15.6)%
Discontinued operations(0.04)(0.03)(0.01)(33.3)%
Consolidated$1.58 $1.89 $(0.31)(16.4)%
Adjusted diluted EPS(1)
$1.80 $2.11 $(0.31)(14.7)%
EBITDA (1)
$491,868 $542,744 $(50,876)(9.4)%
(1) All non-GAAP measures are results from continuing operations. See "Non-GAAP Financial Information" at the end of this item for a reconciliation of non-GAAP measures.
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Nine months ended March 31, 2023 compared to March 31, 2022
Revenues increased $26.8 million, or 1.1%, from the prior year. U.S. assisted tax preparation revenues increased $74.0 million, or 5.1%, due to a 3.4% increase in net average charge combined with higher tax return volumes in the current year. U.S. royalties revenue decreased $8.2 million, or 4.8%, due to lower volumes, partially offset by a higher net average charge in the current year. During the year we purchased franchise offices which results in increasing tax preparation revenues and decreasing royalties as the revenues and returns become company-owned after the acquisition. Through the nine months ended March 31, our total assisted tax return volume, which includes both company-owned and franchise offices, decreased 1.6% from the prior year.
U.S. DIY tax preparation revenues decreased $6.1 million, or 3.3%, primarily due to lower software sales and a decline in online paid returns during the quarter compared to the prior year. Refund Transfer revenues decreased $14.5 million, or 10.7%, due to fewer Refund Transfers in the current year.
Emerald Card® and SpruceSM revenues decreased $35.3 million, or 34.0%, primarily due to higher card activity in the prior year, which is the result of the IRS loading Child Tax Credits monthly to Emerald Cards®.
Wave revenues increased $7.9 million, or 13.5%, due to higher small business payments processing volumes.
Total operating expenses increased $87.9 million, or 4.4%, from the prior year period. Field wages increased $57.2 million, or 10.2%, primarily due to higher wages in the current year. Other wages increased $7.1 million, or 3.5%, due to higher corporate wages in the current year. Benefits and other compensation increased $22.8 million, or 15.5%, due to higher payroll taxes, employee insurance and stock-based compensation. Occupancy expense increased $10.4 million, or 3.4%, primarily due to higher rent and office repairs. Marketing and advertising expense increased $12.5 million, or 5.6%, due to higher television advertising. Depreciation and amortization expense decreased $8.8 million, or 8.2%, due primarily to lower amortization of acquired intangibles.
Other operating expenses decreased $10.4 million, or 2.8%. The components of other expenses are as follows:
(in 000s)
Nine months ended March 31,20232022$ Change% Change
Consulting and outsourced services$82,635 $99,870 $17,235 17.3 %
Bank partner fees23,981 26,344 2,363 9.0 %
Client claims and refunds21,002 22,945 1,943 8.5 %
Employee and travel expenses30,675 23,222 (7,453)(32.1)%
Technology-related expenses76,789 69,998 (6,791)(9.7)%
Credit card/bank charges67,682 63,441 (4,241)(6.7)%
Insurance6,260 11,780 5,520 46.9 %
Legal fees and settlements7,155 14,227 7,072 49.7 %
Supplies23,291 22,161 (1,130)(5.1)%
Other23,611 19,470 (4,141)(21.3)%
$363,081 $373,458 $10,377 2.8 %
Consulting and outsourced services expense decreased $17.2 million, or 17.3%, due to higher spend in the prior year related to our strategic imperatives, and lower call center volumes and Emerald Card® data processing in the current year. Employee and travel expenses increased $7.5 million, or 32.1%, due to more travel in the current year. Technology-related expenses increased $6.8 million, or 9.7%, due to increased investments in information technology. Legal fees and settlements expense decreased $7.1 million, or 49.7%, due to lower fees in the current year.
Other income (expense), net increased $19.0 million due to higher interest and income from a legal settlement in the current year. Interest expense on borrowings decreased $12.6 million, or 18.0%, due to the repayment of our $500 million 5.500% Senior Notes in May 2022, partially offset by higher interest expense on our CLOC borrowings in the current year.
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We recorded income tax expense of $78.3 million in the current year compared to $29.7 million in the prior year. The effective tax rate for the nine months ended March 31, 2023, and 2022 was 23.3% and 8.1%, respectively. See Item 1, note 7 to the consolidated financial statements for additional discussion.
Total U.S. return volume, which includes our assisted and DIY operations, from July 1, 2022 through April 30, 2023 decreased 1.3% compared to the prior year period. Our business is highly seasonal and results for the nine months ended March 31, as well as results for the period ended April 30, may not be indicative of results for the fiscal year ended June 30, 2023.
FINANCIAL CONDITION
These comments should be read in conjunction with the consolidated balance sheets and consolidated statements of cash flows included in Part 1, Item 1.
CAPITAL RESOURCES AND LIQUIDITY
OVERVIEW – Our primary sources of capital and liquidity include cash from operations (including changes in working capital), draws on our CLOC, and issuances of debt. We use our sources of liquidity primarily to fund working capital, service and repay debt, pay dividends, repurchase shares of our common stock, and acquire businesses.
Our operations are highly seasonal and substantially all of our revenues and cash flow are generated during the period from February through April in a typical year. Therefore, we normally require the use of cash to fund losses and working capital needs, periodically resulting in a working capital deficit, during the months of May through January. We typically have relied on available cash balances from the prior tax season and borrowings to meet liquidity needs.
Given the likely availability of a number of liquidity options discussed herein, we believe that, in the absence of any unexpected developments, our existing sources of capital as of March 31, 2023 are sufficient to meet our operating, investing and financing needs.
DISCUSSION OF CONSOLIDATED STATEMENTS OF CASH FLOWS – The following table summarizes our statements of cash flows for the nine months ended March 31, 2023 and 2022. See Item 1 for the complete consolidated statements of cash flows for these periods.
(in 000s)
Nine months ended March 31,20232022
Net cash provided by (used in):
Operating activities$498,386 $373,128 
Investing activities(101,287)(71,106)
Financing activities(505,587)(707,466)
Effects of exchange rates on cash(7,880)(1,666)
Net decrease in cash and cash equivalents, including restricted balances$(116,368)$(407,110)
Operating Activities. Cash provided by operations totaled $498.4 million for the nine months ended March 31, 2023 compared to $373.1 million in the prior year period. The change is primarily due to the receipt of income tax receivables in the current year, partially offset by a decrease in our net income in the current year.
Investing Activities. Cash used in investing activities totaled $101.3 million for the nine months ended March 31, 2023 compared to $71.1 million in the prior year period. The change is primarily due to higher payments to acquire businesses in the current year.
Financing Activities. Cash used in financing activities totaled $505.6 million for the nine months ended March 31, 2023 compared to $707.5 million in the prior year period. The change is primarily due to higher repurchases of common stock in the prior year.
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CASH REQUIREMENTS
Dividends and Share Repurchases. Returning capital to shareholders in the form of dividends and the repurchase of outstanding shares is, and has historically been, a significant component of our capital allocation plan.
We have consistently paid quarterly dividends. Dividends paid totaled $133.8 million and $143.4 million for the nine months ended March 31, 2023 and 2022, respectively. Although we have historically paid dividends and plan to continue to do so, there can be no assurances that circumstances will not change in the future that could affect our ability or decisions to pay dividends.
In August 2022, the Board of Directors approved a $1.25 billion share repurchase program, effective through fiscal year 2025. During the nine months ended March 31, 2023, we repurchased $350.1 million of our common stock at an average price of $42.86 per share. In the prior year period, we repurchased $550.3 million of our common stock at an average price of $23.84 per share. Our current share repurchase program has remaining authorization of $900.0 million, which is effective through June 2025.
Share repurchases may be effectuated through open market transactions, some of which may be effectuated under SEC Rule 10b5-1. The Company may cancel, suspend, or extend the period for the purchase of shares at any time. Any repurchases will be funded primarily through available cash and cash from operations. Although we may continue to repurchase shares, there is no assurance that we will purchase up to the full Board authorization.
    Capital Investment. Capital expenditures totaled $56.7 million and $52.7 million for the nine months ended March 31, 2023 and 2022, respectively. Our capital expenditures relate primarily to recurring improvements to retail offices, as well as investments in computers, software and related assets. In addition to our capital expenditures, we also made payments to acquire businesses. We acquired franchisee and competitor businesses totaling $47.7 million and $25.5 million during the nine months ended March 31, 2023 and 2022, respectively. See Item 1, note 5 for additional information on our acquisitions.
FINANCING RESOURCES – The CLOC has capacity up to $1.5 billion and is scheduled to expire in June 2026. Proceeds under the CLOC may be used for working capital needs or for other general corporate purposes. We had no outstanding balance under our CLOC and amounts available to borrow were limited by the debt-to-EBITDA covenant to approximately $1.4 billion as of March 31, 2023.
The following table provides ratings for debt issued by Block Financial LLC (Block Financial) as of March 31, 2023 and June 30, 2022:
As ofMarch 31, 2023June 30, 2022
Short-termLong-termOutlookShort-termLong-termOutlook
Moody'sP-3Baa3PositiveP-3Baa3Stable
S&PA-2BBBStableA-2BBBStable
Other than described above, there have been no material changes in our borrowings from those reported as of June 30, 2022 in our Annual Report to Shareholders on Form 10-K.
CASH AND OTHER ASSETS – As of March 31, 2023, we held cash and cash equivalents, excluding restricted amounts, of $909.1 million, including $82.8 million held by our foreign subsidiaries.
Foreign Operations. Seasonal borrowing needs of our Canadian operations are typically funded by our U.S. operations. To mitigate foreign currency risk, we sometimes enter into foreign exchange forward contracts. There were no forward contracts outstanding as of March 31, 2023.
We do not currently intend to repatriate non-borrowed funds held by our foreign subsidiaries in a manner that would trigger a material tax liability.
The impact of changes in foreign exchange rates during the period on our international cash balances resulted in a decrease of $7.9 million and $1.7 million during the nine months ended March 31, 2023 and 2022, respectively.
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CONTRACTUAL OBLIGATIONS AND COMMERCIAL COMMITMENTS – Emerald AdvanceSM lines of credit (EAs) are originated by PathwardTM N.A. (Pathward). We purchase a 90% participation interest, at par, in all EAs originated by Pathward in accordance with our participation agreement. See Item 1, note 4 to the consolidated financial statements for additional information about these balances.
There have been no other material changes in our contractual obligations and commercial commitments from those reported in our June 30, 2022 Annual Report to Shareholders on Form 10-K.
SUMMARIZED GUARANTOR FINANCIAL STATEMENTS – Block Financial is a 100% owned subsidiary of H&R Block, Inc. Block Financial is the Issuer and H&R Block, Inc. is the full and unconditional Guarantor of our Senior Notes, CLOC and other indebtedness issued from time to time.
The following table presents summarized financial information for H&R Block, Inc. (Guarantor) and Block Financial (Issuer) on a combined basis after intercompany eliminations and excludes investments in and equity earnings in non-guarantor subsidiaries.
SUMMARIZED BALANCE SHEET - GUARANTOR AND ISSUER(in 000s)
As ofMarch 31, 2023June 30, 2022
Current assets$43,069 $38,922 
Noncurrent assets1,718,492 1,698,242 
Current liabilities81,271 75,855 
Noncurrent liabilities1,493,576 1,495,732 
SUMMARIZED STATEMENTS OF OPERATIONS - GUARANTOR AND ISSUER(in 000s)
Nine months ended March 31, 2023Twelve months ended June 30, 2022
Total revenues$137,676 $199,683 
Income from continuing operations before income taxes23,904 44,404 
Net income from continuing operations21,027 41,979 
Net income14,609 35,007 
The table above reflects $1.7 billion and $1.6 billion of non-current intercompany receivables due to the Issuer from non-guarantor subsidiaries as of March 31, 2023 and June 30, 2022, respectively.
REGULATORY ENVIRONMENT
As previously disclosed, in 2017 the Consumer Financial Protection Bureau (CFPB) published its final rule regulating certain consumer credit products (Payday Rule), which the CFPB later limited by removing the mandatory underwriting provisions. Certain limited provisions of the Payday Rule became effective in 2018, but most provisions were scheduled to go into effect in 2019. Litigation in a federal district court in Texas had stayed that effective date, but on August 31, 2021 the judge in that litigation ruled in favor of the CFPB. The plaintiffs appealed, and, on October 14, 2021, the United States Court of Appeals for the Fifth Circuit extended the compliance deadline until after the appeal is resolved. On October 19, 2022, the appellate court found that the funding mechanism for the CFPB was unconstitutional and vacated the Payday Rule. On November 14, 2022, the CFPB filed a petition for review with the United States Supreme Court, which the Supreme Court granted on February 27, 2023.
We are unsure whether, when, or in what form the Payday Rule will go into effect. Though we do not currently expect the Payday Rule to have a material adverse impact on Emerald AdvanceSM, our business, or our consolidated financial position, results of operations, and cash flows, we will continue to monitor and analyze the potential impact of any further developments on the Company.
There have been no other material changes in our regulatory environment from what was reported in our June 30, 2022 Annual Report to Shareholders on Form 10-K.
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NON-GAAP FINANCIAL INFORMATION
Non-GAAP financial measures should not be considered as a substitute for, or superior to, measures of financial performance prepared in accordance with GAAP. Because these measures are not measures of financial performance under GAAP and are susceptible to varying calculations, they may not be comparable to similarly titled measures for other companies.
We consider our non-GAAP financial measures to be performance measures and a useful metric for management and investors to evaluate and compare the ongoing operating performance of our business. We make adjustments for certain non-GAAP financial measures related to amortization of intangibles from acquisitions and goodwill impairments. We may consider whether other significant items that arise in the future should be excluded from our non-GAAP financial measures.
We measure the performance of our business using a variety of metrics, including earnings before interest, taxes, depreciation and amortization (EBITDA) from continuing operations, adjusted EBITDA from continuing operations, adjusted diluted earnings per share from continuing operations, free cash flow and free cash flow yield. We also use EBITDA from continuing operations and pretax income of continuing operations, each subject to permitted adjustments, as performance metrics in incentive compensation calculations for our employees.
The following is a reconciliation of net income to EBITDA from continuing operations, which is a non-GAAP financial measure:
(in 000s)
Three months ended March 31,Nine months ended March 31,
2023202220232022
Net income - as reported$643,429 $673,177 $251,429 $330,971 
Discontinued operations, net2,648 1,796 6,418 4,984 
Net income from continuing operations - as reported646,077 674,973 257,847 335,955 
Add back:
Income taxes209,351 186,884 78,254 29,666 
Interest expense22,298 23,746 57,107 69,661 
Depreciation and amortization32,313 36,116 98,660 107,462 
263,962 246,746 234,021 206,789 
EBITDA from continuing operations$910,039 $921,719 $491,868 $542,744 
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The following is a reconciliation of our results from continuing operations to our adjusted results from continuing operations, which is a non-GAAP financial measure:
(in 000s, except per share amounts)
Three months ended March 31,Nine months ended March 31,
2023202220232022
Net income from continuing operations - as reported$646,077 $674,973 $257,847 $335,955 
Adjustments:
Amortization of intangibles related to acquisitions (pretax)13,011 13,979 38,546 43,141 
Tax effect of adjustments (1)
(3,190)(4,545)(9,198)(10,102)
Adjusted net income from continuing operations$655,898 $684,407 $287,195 $368,994 
Diluted earnings per share from continuing operations - as reported$4.14 $4.06 $1.62 $1.92 
Adjustments, net of tax0.06 0.05 0.18 0.19 
Adjusted diluted earnings per share from continuing operations$4.20 $4.11 $1.80 $2.11 
(1)Tax effect of adjustments is the difference between the tax provision calculated on a GAAP basis and on an adjusted non-GAAP basis.
FORWARD-LOOKING INFORMATION
This report and other documents filed with the SEC may contain forward-looking statements. In addition, our senior management may make forward-looking statements orally to analysts, investors, the media and others. Forward-looking statements can be identified by the fact that they do not relate strictly to historical or current facts. They often include words or variation of words such as "expects," "anticipates," "intends," "plans," "believes," "commits," "seeks," "estimates," "projects," "forecasts," "targets," "would," "will," "should," "goal," "could," "may" or other similar expressions. Forward-looking statements provide management's current expectations or predictions of future conditions, events or results. All statements that address operating performance, events or developments that we expect or anticipate will occur in the future are forward-looking statements. They may include estimates of revenues, client trajectory, income, effective tax rate, earnings per share, cost savings, capital expenditures, dividends, share repurchases, liquidity, capital structure, market share, industry volumes or other financial items, descriptions of management's plans or objectives for future operations, services or products, or descriptions of assumptions underlying any of the above. They may also include the expected impact of the coronavirus (COVID–19) pandemic, including, without limitation, the impact on economic and financial markets, the Company's capital resources and financial condition, future expenditures, potential regulatory actions, such as extensions of tax filing deadlines or other related relief, changes in consumer behaviors and modifications to the Company's operations relating thereto.
All forward-looking statements speak only as of the date they are made and reflect the Company's good faith beliefs, assumptions and expectations, but they are not guarantees of future performance or events. Furthermore, the Company disclaims any obligation to publicly update or revise any forward-looking statement to reflect changes in underlying assumptions, factors, or expectations, new information, data or methods, future events or other changes, except as required by law.
By their nature, forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those suggested by the forward-looking statements. Factors that might cause such differences include, but are not limited to, a variety of economic, competitive, operational and regulatory factors, many of which are beyond the Company's control. In addition, factors that may cause the Company’s actual effective tax rate to differ from estimates include the Company’s actual results from operations compared to current estimates, future discrete items, changes in interpretations and assumptions the Company has made, future actions of the Company, and increases in applicable tax rates in jurisdictions where the Company operates. Investors should understand that it is not possible to predict or identify all such factors and, consequently, should not consider any such list to be a complete set of all potential risks or uncertainties.
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Details about risks, uncertainties and assumptions that could affect various aspects of our business are included throughout our Annual Report on Form 10-K for the fiscal year ended June 30, 2022 and are also described from time to time in other filings with the SEC. Investors should carefully consider all of these risks, and should pay particular attention to Item 1A, "Risk Factors," and Item 7 under "Critical Accounting Policies" of our Annual Report on Form 10-K for the fiscal year ended June 30, 2022.
ITEM 3.     QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
There have been no material changes in our market risks from those reported in our June 30, 2022 Annual Report to Shareholders on Form 10-K.
ITEM 4.     CONTROLS AND PROCEDURES
EVALUATION OF DISCLOSURE CONTROLS AND PROCEDURES – As of the end of the period covered by this Form 10-Q, management, under the supervision and with the participation of our Chief Executive Officer and Chief Financial Officer, evaluated the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)). Based on this evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that our disclosure controls and procedures were effective as of the end of the period covered by this Quarterly Report on Form 10-Q.
CHANGES IN INTERNAL CONTROL OVER FINANCIAL REPORTING – There were no changes during the three months ended March 31, 2023 that materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.
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PART II    OTHER INFORMATION
ITEM 1.     LEGAL PROCEEDINGS
For a description of our material pending legal proceedings, see discussion in Part I, Item 1, note 9 to the consolidated financial statements.
ITEM 1A.    RISK FACTORS
There have been no material changes in our risk factors from those reported in our June 30, 2022 Annual Report to Shareholders on Form 10-K.
ITEM 2.    UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS
A summary of our purchases of H&R Block common stock during the three months ended March 31, 2023 is as follows:
(in 000s, except per share amounts)
Total Number of
Shares Purchased
(1)
Average
Price Paid
per Share
Total Number of Shares
Purchased as Part of
Publicly Announced Plans 
or Programs
(2)
Maximum Dollar Value of
Shares that May Yet Be
Purchased Under the Plans 
or Programs
(2)
January 1 - January 312 $35.35  $900,000 
February 1 - February 284 $39.44  $900,000 
March 1 - March 31 $  $900,000 
6 $38.27  
(1)We purchased approximately 6 thousand shares in connection with funding employee income tax withholding obligations arising upon the lapse of restrictions on restricted share units.
(2)In August 2022, we announced that our Board of Directors approved a $1.25 billion share repurchase program, effective through June 2025.
ITEM 3.    DEFAULTS UPON SENIOR SECURITIES
None.
ITEM 4.    MINE SAFETY DISCLOSURES
Not applicable.
ITEM 5.    OTHER INFORMATION
None.
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ITEM 6.     EXHIBITS
The following exhibits are numbered in accordance with the Exhibit Table of Item 601 of Regulation S-K:
101.INS
Inline XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document
101.SCH
Inline XBRL Taxonomy Extension Schema
101.CAL
Inline XBRL Extension Calculation Linkbase
101.LAB
Inline XBRL Taxonomy Extension Label Linkbase
101.PRE
Inline XBRL Taxonomy Extension Presentation Linkbase
101.DEF
Inline XBRL Taxonomy Extension Definition Linkbase
104Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101)
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SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
H&R BLOCK, INC.
/s/ Jeffrey J. Jones II
Jeffrey J. Jones II
President and Chief Executive Officer
May 9, 2023
/s/ Tony G. Bowen
Tony G. Bowen
Chief Financial Officer
May 9, 2023
/s/ Kellie J. Logerwell
Kellie J. Logerwell
Chief Accounting Officer
May 9, 2023

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