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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-Q
☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d)
OF THE SECURITIES EXCHANGE ACT OF 1934
For the Quarterly Period Ended
March 31, 2022
☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d)
OF THE SECURITIES EXCHANGE ACT OF 1934

For the Transition Period From
(Not Applicable)
Commission File Number 001-36636
cfg-20220331_g1.jpg
(Exact name of the registrant as specified in its charter)
Delaware05-0412693
(State or Other Jurisdiction of
Incorporation or Organization)		(I.R.S. Employer
Identification Number)
One Citizens Plaza, Providence, RI 02903
(Address of principal executive offices, including zip code)
(203) 900-6715
(Registrant’s telephone number, including area code)
Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading symbol(s)Name of each exchange on which registered
Common stock, $0.01 par value per share
CFGNew York Stock Exchange
Depositary Shares, each representing a 1/40th interest in a share of 6.350% Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series D
CFG PrDNew York Stock Exchange
Depositary Shares, each representing a 1/40th interest in a share of 5.000% Fixed-Rate Non-Cumulative Perpetual Preferred Stock, Series E
CFG PrENew York Stock Exchange
Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months and (2) has been subject to such filing requirements for the past 90 days.
☑ Yes ☐ No
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).
☑ Yes ☐ No
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act:
Large accelerated filer
☑
Accelerated filer
☐
Non-accelerated filer
☐
Smaller reporting company
☐
Emerging growth company
☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). ☐ Yes ☑ No
There were 495,446,033 shares of Registrant’s common stock ($0.01 par value) outstanding on April 25, 2022.


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Table of Contents
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Citizens Financial Group, Inc. | 2

GLOSSARY OF ACRONYMS AND TERMS
    The following is a list of common acronyms and terms we regularly use in our financial reporting:
2021 Form 10-K
Annual Report on Form 10-K for the year ended December 31, 2021
AACLAdjusted Allowance for Credit Losses
ACLAllowance for Credit Losses: Allowance for Loan and Lease Losses plus Allowance for Unfunded Lending Commitments
AFSAvailable for Sale
ALMAsset and Liability Management
AOCIAccumulated Other Comprehensive Income (Loss)
ASUAccounting Standards Update
ATMAutomated Teller Machine
Board or Board of DirectorsThe Board of Directors of Citizens Financial Group, Inc.
bpsBasis Points
CARES ActCoronavirus Aid, Relief, and Economic Security Act
CBNACitizens Bank, National Association
CCBCapital Conservation Buffer
CCMICitizens Capital Markets, Inc.
CECLCurrent Expected Credit Losses (ASU 2016-13, Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments)
CET1Common Equity Tier 1
CET1 capital ratioCommon Equity Tier 1 capital divided by total risk-weighted assets as defined under the U.S. Basel III Standardized approach
Citizens, CFG, the Company, we, us, or ourCitizens Financial Group, Inc. and its Subsidiaries
CLOCollateralized Loan Obligation
CLTVCombined Loan-to-Value
COVID-19 pandemicCoronavirus Disease 2019 Pandemic
CRECommercial Real Estate
Dodd-Frank ActThe Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010
EPSEarnings Per Share
EVEEconomic Value of Equity
Exchange ActThe Securities Exchange Act of 1934
Fannie Mae (FNMA)Federal National Mortgage Association
FDICFederal Deposit Insurance Corporation
FHAFederal Housing Administration
FHLBFederal Home Loan Bank
FICOFair Isaac Corporation (credit rating)
FRB or Federal ReserveBoard of Governors of the Federal Reserve System and, as applicable, Federal Reserve Bank(s)
Freddie Mac (FHLMC)Federal Home Loan Mortgage Corporation
FTEFully Taxable Equivalent
FTPFunds Transfer Pricing
GAAPAccounting Principles Generally Accepted in the United States of America
GDPGross Domestic Product
Ginnie Mae (GNMA)Government National Mortgage Association
GSEGovernment Sponsored Entity
HSBCHSBC Bank U.S.A., N.A.
HSBC transactionAcquisition of HSBC East Coast branches and national online deposit business
HTMHeld To Maturity
InvestorsInvestors Bancorp, Inc.
Citizens Financial Group, Inc. | 3

JMPJMP Group LLC
Last-of-LayerLast-of-layer is a fair value hedge of the interest rate risk of a portfolio of similar prepayable assets whereby the last dollar amount within the portfolio of assets is identified as the hedged item
LHFSLoans Held for Sale
LIBORLondon Interbank Offered Rate
LIHTCLow Income Housing Tax Credit
MBSMortgage-Backed Securities
MD&AManagement’s Discussion and Analysis of Financial Condition and Results of Operations
Mid-AtlanticDistrict of Columbia, Delaware, Maryland, New Jersey, New York, Pennsylvania, Virginia, and West Virginia
MidwestIllinois, Indiana, Michigan, and Ohio
Modified CECL TransitionThe Day-1 CECL adoption entry booked to retained earnings plus 25% of subsequent CECL ACL reserve build
Modified AACL TransitionThe Day-1 CECL adoption entry booked to ACL plus 25% of subsequent CECL ACL reserve build
MSRsMortgage Servicing Rights
NCOsNet charge-offs
New EnglandConnecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont
OCCOffice of the Comptroller of the Currency
OCIOther Comprehensive Income (Loss)
Operating Leverage
Period-over-period percent change in total revenue, less the period-over-period percent change in noninterest expense
Parent CompanyCitizens Financial Group, Inc. (the Parent Company of Citizens Bank, National Association and other subsidiaries)
PPPPaycheck Protection Program
ROTCEReturn on Average Tangible Common Equity
RPARisk Participation Agreement
RWARisk-Weighted Assets
SBAUnited States Small Business Administration
SCBStress Capital Buffer
SECUnited States Securities and Exchange Commission
SVaRStressed Value at Risk
Tailoring RulesRules establishing risk-based categories for determining prudential standards for large U.S. and foreign banking organizations, consistent with the Dodd-Frank Act, as amended by the Economic Growth, Regulatory Relief and Consumer Protection Act
TBAsTo-Be-Announced Mortgage Securities
TDRTroubled Debt Restructuring
Tier 1 capital ratioTier 1 capital, which includes Common Equity Tier 1 capital plus non-cumulative perpetual preferred equity that qualifies as additional tier 1 capital, divided by total risk-weighted assets as defined under the U.S. Basel III Standardized approach
Tier 1 leverage ratioTier 1 capital, which includes Common Equity Tier 1 capital plus non-cumulative perpetual preferred equity that qualifies as additional tier 1 capital, divided by quarterly adjusted average assets as defined under the U.S. Basel III Standardized approach
TOPTapping Our Potential
Total capital ratioTotal capital, which includes Common Equity Tier 1 capital, tier 1 capital and allowance for credit losses and qualifying subordinated debt that qualifies as tier 2 capital, divided by total risk-weighted assets as defined under the U.S. Basel III Standardized approach
USDAUnited States Department of Agriculture
VAUnited States Department of Veterans Affairs
VaRValue at Risk
VIEVariable Interest Entities
Citizens Financial Group, Inc. | 4

PART I. FINANCIAL INFORMATION
ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Page
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Citizens Financial Group, Inc. | 5

FORWARD-LOOKING STATEMENTS
This document contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Statements regarding potential future share repurchases and future dividends as well as the potential effects of the COVID-19 disruption and Russia’s invasion of Ukraine on our business, operations, financial performance and prospects, are forward-looking statements. Also, any statement that does not describe historical or current facts is a forward-looking statement. These statements often include the words “believes,” “expects,” “anticipates,” “estimates,” “intends,” “plans,” “goals,” “targets,” “initiatives,” “potentially,” “probably,” “projects,” “outlook,” “guidance” or similar expressions or future conditional verbs such as “may,” “will,” “should,” “would,” and “could.”
Forward-looking statements are based upon the current beliefs and expectations of management, and on information currently available to management. Our statements speak as of the date hereof, and we do not assume any obligation to update these statements or to update the reasons why actual results could differ from those contained in such statements in light of new information or future events. We caution you, therefore, against relying on any of these forward-looking statements. They are neither statements of historical fact nor guarantees or assurances of future performance. While there is no assurance that any list of risks and uncertainties or risk factors is complete, important factors that could cause actual results to differ materially from those in the forward-looking statements include the following, without limitation:
•Negative economic and political conditions that adversely affect the general economy, housing prices, the job market, consumer confidence and spending habits which may affect, among other things, the level of nonaccrual assets, charge-offs and provision expense;
•The rate of growth in the economy and employment levels, as well as general business and economic conditions, and changes in the competitive environment;
•Our ability to implement our business strategy, including the cost savings and efficiency components, and achieve our financial performance goals, including through the integration of Investors and the HSBC branches;
•The COVID-19 disruption and its effects on the economic and business environments in which we operate;
•The impact of Russia’s invasion of Ukraine and the imposition of sanctions on Russia and other actions in response, including on economic and market conditions, inflationary pressures and the interest rate environment, commodity price and foreign exchange rate volatility, and heightened cybersecurity risks;
•Our ability to meet heightened supervisory requirements and expectations;
•Liabilities and business restrictions resulting from litigation and regulatory investigations;
•Our capital and liquidity requirements under regulatory capital standards and our ability to generate capital internally or raise capital on favorable terms;
•The effect of changes in interest rates on our net interest income, net interest margin and our mortgage originations, mortgage servicing rights and mortgages held for sale;
•Changes in interest rates and market liquidity, as well as the magnitude of such changes, which may reduce interest margins, impact funding sources and affect the ability to originate and distribute financial products in the primary and secondary markets;
•The effect of changes in the level of checking or savings account deposits on our funding costs and net interest margin;
•Financial services reform and other current, pending or future legislation or regulation that could have a negative effect on our revenue and businesses;
•A failure in or breach of our operational or security systems or infrastructure, or those of our third party vendors or other service providers, including as a result of cyber-attacks;
•Greater than expected costs or other difficulties related to the integration of our business and that of Investors and the relevant HSBC branches;
Citizens Financial Group, Inc. | 6

•The inability to retain existing Investors or HSBC clients and employees following the closing of the Investors acquisition and HSBC transaction; and
•Management’s ability to identify and manage these and other risks.
In addition to the above factors, we also caution that the actual amounts and timing of any future common stock dividends or share repurchases will be subject to various factors, including our capital position, financial performance, risk-weighted assets, capital impacts of strategic initiatives, market conditions and regulatory and accounting considerations, as well as any other factors that our Board of Directors deems relevant in making such a determination. Therefore, there can be no assurance that we will repurchase shares from or pay any dividends to holders of our common stock, or as to the amount of any such repurchases or dividends. Further, statements about the effects of the COVID-19 disruption and Russia’s invasion of Ukraine on our business, operations, financial performance and prospects may constitute forward-looking statements and are subject to the risk that the actual impacts may differ, possibly materially, from what is reflected in those forward-looking statements due to factors and future developments that are uncertain, unpredictable and in many cases beyond our control, including the scope and duration of the pandemic and Russia’s invasion of Ukraine, actions taken by governmental authorities in response to the pandemic and Russia’s invasion of Ukraine, and the direct and indirect impact of the pandemic and Russia’s invasion of Ukraine on our customers, third parties and us.
More information about factors that could cause actual results to differ materially from those described in the forward-looking statements can be found in the “Risk Factors” section in Part II, Item 1A of this report and Part I, Item 1A of our 2021 Form 10-K.
INTRODUCTION
Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions with $192.1 billion in assets as of March 31, 2022. Headquartered in Providence, Rhode Island, we offer a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. We help our customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, we provide an integrated experience that includes mobile and online banking, a full-service customer contact center and, including the acquisition of Investors, the convenience of approximately 3,300 ATMs and more than 1,200 branches in 14 states and the District of Columbia. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, we offer a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities. More information is available at www.citizensbank.com.
On February 18, 2022, CBNA completed the acquisition of HSBC East Coast branches and national online deposit business. The transaction extends our physical presence and adds customers in several attractive markets, accelerating our national expansion strategy. The transaction includes 66 locations in the New York City metropolitan area, 9 locations in the Mid-Atlantic/Washington D.C. area, and 5 locations in Southeast Florida.
On April 6, 2022, Citizens completed the acquisition of all outstanding shares of Investors for a combination of stock and cash. The acquisition enhances Citizens’ banking franchise, adding an attractive middle market, small business and consumer customer base while building our physical presence in the Mid-Atlantic region with the addition of 154 branches located in the greater New York City and Philadelphia metropolitan areas and across New Jersey.
For additional information regarding these acquisitions see Note 2.
The following MD&A is intended to assist readers in their analysis of the accompanying unaudited interim Consolidated Financial Statements and supplemental financial information. It should be read in conjunction with the unaudited interim Consolidated Financial Statements and Notes to the unaudited interim Consolidated Financial Statements in Part I, Item 1, as well as other information contained in this document and our 2021 Form 10-K.
Non-GAAP Financial Measures
This document contains non-GAAP financial measures denoted as “Underlying” results. Underlying results for any given reporting period exclude certain items that may occur in that period which management does not consider indicative of our on-going financial performance. We believe these non-GAAP financial measures provide
Citizens Financial Group, Inc. | 7

useful information to investors because they are used by management to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe our Underlying results in any given reporting period reflect our on-going financial performance, increase comparability of period-to-period results, and are useful to consider in addition to our GAAP financial results.
Other companies may use similarly titled non-GAAP financial measures that are calculated differently from the way we calculate such measures. Accordingly, our non-GAAP financial measures may not be comparable to similar measures used by such companies. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP.
Non-GAAP measures are denoted throughout our MD&A by the use of the term Underlying. Where there is a reference to these metrics in that paragraph, all measures that follow are on the same basis when applicable. For more information on the computation of non-GAAP financial measures, see “—Non-GAAP Financial Measures and Reconciliations.”
FINANCIAL PERFORMANCE
Quarter to Date and Period End - Key Highlights
Net income of $420 million decreased $191 million from the first quarter of 2021, with earnings per diluted common share of $0.93, down $0.44 from $1.37 per diluted common share in the first quarter of 2021. ROTCE of 11.4% decreased from 17.2% in the first quarter of 2021.
In the first quarter of 2022, results reflect $56 million of expenses, net of tax benefit, or $0.14 per diluted common share, from notable items compared to $15 million of expenses, net of tax benefit, or $0.04 per diluted common share, from notable items in the first quarter of 2021.
Table 1: Notable Items
Three Months Ended March 31, 2022
Less: notable items
(in millions)Reported results (GAAP)
Integration costs(1)
TOP and other(2)
Provision(3)
Underlying results (non-GAAP)
Provision (benefit) for credit losses$3 $— $— $24 ($21)
Noninterest expense1,106 37 11 — 1,058 
Income tax expense116 (10)— (6)132 
Three Months Ended March 31, 2021
Less: notable items
(in millions)Reported results (GAAP)Integration costs
TOP and other(2)
ProvisionUnderlying results (non-GAAP)
Provision (benefit) for credit losses($140)$— $— $— ($140)
Noninterest expense1,018 — 20 — 998 
Income tax expense170 — (5)— 175 
(1) Includes integration costs associated with acquisitions.
(2) Includes our TOP transformational and revenue and efficiency initiatives for the three months ended March 31, 2022 and 2021, and income tax impacts related to legacy tax matters for the three months ended March 31, 2022.
(3) Includes the initial provision for credit losses of $24 million tied to the HSBC transaction. As required by purchase accounting, a fair value mark for performing loans including both credit and interest rate components is recorded in addition to the provision for credit losses expense, thus the credit exposure has been “double counted”.
•Net income available to common stockholders of $396 million decreased $192 million, compared to $588 million in the first quarter of 2021.
◦On an Underlying basis, which excludes notable items, net income available to common stockholders of $452 million compared with $603 million in the first quarter of 2021.
◦On an Underlying basis, earnings per diluted common share of $1.07 compared to $1.41 in the first quarter of 2021.
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•Total revenue of $1.6 billion decreased $14 million, or 1%, from the first quarter of 2021, driven by a decline of 8% in noninterest income, partially offset by a 3% increase in net interest income.
◦Net interest income of $1.1 billion increased 3%, reflecting 3% growth in interest-earning assets and broadly stable net interest margin.
◦Net interest margin of 2.75% was stable compared to the first quarter of 2021.
–Net interest margin on a FTE basis of 2.75% decreased 1 basis point, compared to 2.76% in the first quarter of 2021, as the impact of lower earning-asset yields was largely offset by the deployment of cash into loan growth.
–Average loans and leases of $129.2 billion increased $6.3 billion, or 5%, from $122.8 billion in the first quarter of 2021, driven by a $6.6 billion increase in retail loans given growth in mortgage, auto and education, and the impact of the HSBC transaction, partially offset by planned run-off of personal unsecured installment loans and a $304 million decrease in commercial as growth was more than offset by a reduction in PPP loans.
–Average deposits of $155.1 billion increased $8.4 billion, or 6%, from $146.6 billion in the first quarter of 2021, driven by the impact of the HSBC transaction and growth in demand, checking with interest and savings, partially offset by a decrease in money market and term.
◦Noninterest income of $498 million decreased $44 million, or 8%, from the first quarter of 2021, primarily reflecting lower mortgage banking fees partially offset by improved capital markets fees, foreign exchange and derivative products revenue, and other income.
•Noninterest expense of $1.1 billion increased by 9% from the first quarter of 2021.
◦On an Underlying basis, noninterest expense increased 6% from the first quarter of 2021, reflecting higher salaries and employee benefits given merit increases, and other operating expense associated with increased travel and advertising costs, partially offset by the benefit of efficiency initiatives.
•The efficiency ratio of 67.2% compared to 61.4% for the first quarter of 2021, and ROTCE of 11.4% compared to 17.2%.
◦On an Underlying basis, the efficiency ratio of 64.3% compared to 60.2% for the first quarter of 2021, and ROTCE of 13.0% compared to 17.6%.
•Credit provision expense of $3 million compares with a $140 million credit provision benefit for the first quarter of 2021, reflecting strong credit performance across the retail and commercial loan portfolios. The first quarter 2022 Underlying credit provision benefit excludes the “double count” of the $24 million day-one CECL provision expense tied to the HSBC transaction.
•Tangible book value per common share of $30.97 decreased 6% from the first quarter of 2021.

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RESULTS OF OPERATIONS
Net Interest Income
Net interest income is our largest source of revenue and is the difference between the interest earned on interest-earning assets (generally loans, leases and investment securities) and the interest expense incurred in connection with interest-bearing liabilities (generally deposits and borrowed funds). The level of net interest income is primarily a function of the difference between the effective yield on our average interest-earning assets and the effective cost of our interest-bearing liabilities. These factors are influenced by the pricing and mix of interest-earning assets and interest-bearing liabilities which, in turn, are impacted by external factors such as local economic conditions, competition for loans and deposits, the monetary policy of the FRB and market interest rates. For further discussion, refer to “—Market Risk — Non-Trading Risk,” and “—Risk Governance” as described in our 2021 Form 10-K.
Table 2: Major Components of Net Interest Income
Three Months Ended March 31,
20222021
Change
(dollars in millions)
Average
Balances
Income/
Expense
Yields/
Rates
Average
Balances
Income/
Expense
Yields/
Rates
Average
Balances
Yields/
Rates (bps)
Assets:
Interest-bearing cash and due from banks and deposits in banks$8,055 $4 0.21 %$10,861 $3 0.11 %($2,806)10 bps
Taxable investment securities29,245 138 1.88 27,031 128 1.89 2,214 (1)
Non-taxable investment securities2 — 2.60 3 — 2.60 (1)—
Total investment securities29,247 138 1.88 27,034 128 1.89 2,213 (1)
Commercial and industrial44,947 328 2.91 44,287 347 3.12 660 (21)
Commercial real estate14,066 90 2.57 14,675 94 2.57 (609)—
Leases1,560 11 2.81 1,915 13 2.69 (355)12
Total commercial loans and leases60,573 429 2.83 60,877 454 2.98 (304)(15)
Residential mortgages23,461 169 2.88 19,388 148 3.05 4,073 (17)
Home equity12,124 90 3.02 12,001 95 3.20 123 (18)
Automobile14,534 127 3.55 12,229 125 4.14 2,305 (59)
Education13,034 131 4.07 12,436 134 4.38 598 (31)
Other retail 5,428 102 7.63 5,916 105 7.25 (488)38
Total retail loans68,581 619 3.65 61,970 607 3.96 6,611 (31)
Total loans and leases129,154 1,048 3.26 122,847 1,061 3.47 6,307 (21)
Loans held for sale, at fair value2,366 16 2.70 3,254 18 2.27 (888)43
Other loans held for sale454 7 5.89 385 6 6.30 69 (41)
Interest-earning assets169,276 1,213 2.88 164,381 1,216 2.97 4,895 (9)
Noninterest-earning assets19,041 18,188 853 
Total assets$188,317 $182,569 $5,748 
Liabilities and Stockholders’ Equity:
Checking with interest$30,417 $5 0.07 %$26,116 $6 0.09 %$4,301 (2)
Money market47,220 12 0.10 49,536 22 0.18 (2,316)(8)
Savings23,835 5 0.08 18,611 5 0.11 5,224 (3)
Term4,970 3 0.29 8,572 17 0.83 (3,602)(54)
Total interest-bearing deposits106,442 25 0.10 102,835 50 0.20 3,607 (10)
Short-term borrowed funds29 — 3.50 150 — 0.46 (121)304
Long-term borrowed funds6,066 41 2.66 8,336 49 2.35 (2,270)31
Total borrowed funds6,095 41 2.66 8,486 49 2.32 (2,391)34
Total interest-bearing liabilities112,537 66 0.23 111,321 99 0.36 1,216 (13)
Demand deposits48,641 43,814 4,827 
Other liabilities4,144 4,858 (714)
Total liabilities165,322 159,993 5,329 
Stockholders’ equity22,995 22,576 419 
Total liabilities and stockholders’ equity$188,317 $182,569 $5,748 
Interest rate spread2.65 %2.62 %3
Net interest income and net interest margin$1,147 2.75 %$1,117 2.75 %—
Net interest income and net interest margin, FTE(1)
$1,149 2.75 %$1,120 2.76 %(1)
Memo: Total deposits (interest-bearing and demand)$155,083 $25 0.07 %$146,649 $50 0.14 %$8,434 (7) bps
(1) Net interest income and net interest margin is presented on a FTE basis using the federal statutory tax rate of 21%. The FTE impact is predominantly attributable to commercial and industrial loans for the periods presented.
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Net interest income of $1.1 billion increased 3% from the first quarter of 2021, reflecting 3% growth in interest-earning assets and broadly stable net interest margin.
Net interest margin on a FTE basis of 2.75% decreased 1 basis point compared to 2.76% in the first quarter of 2021, as the impact of lower earning asset yields was largely offset by the deployment of cash into loan growth. Average interest-earning asset yields of 2.88% decreased 9 basis points from 2.97% in the first quarter of 2021, while average interest-bearing liability costs of 0.23% decreased 13 basis points from 0.36% in the first quarter of 2021.
Average interest-earning assets of $169.3 billion increased $4.9 billion, or 3%, from the first quarter of 2021, as a $2.2 billion, or 8% increase in investments and a $6.3 billion, or 5%, increase in loans and leases was partially offset by a $2.8 billion decrease in cash held in interest-bearing deposits reflecting partial deployment of elevated liquidity. Loan growth was driven by a $6.6 billion increase in retail loans given growth in mortgage, auto and education, partially offset by planned runoff of personal unsecured installment loans. Commercial loans decreased $304 million as growth was more than offset by a $4.2 billion reduction in PPP loans.
Average deposits of $155.1 billion increased $8.4 billion, or 6%, from the first quarter of 2021, reflecting growth in lower cost deposits and the $2.9 billion impact of the HSBC transaction, partially offset by decreases in money market and term. Average total borrowed funds of $6.1 billion decreased $2.4 billion from the first quarter of 2021, given the pay down of senior debt. Total borrowed funds costs of $41 million decreased $8 million from the first quarter of 2021. The total borrowed funds cost of 2.66% increased 34 basis points from 2.32% in the first quarter of 2021.
Noninterest Income
Table 3: Noninterest Income
Three Months Ended March 31,
(in millions)20222021ChangePercent
Capital markets fees$93 $81 $12 15 %
Service charges and fees98 99 (1)(1)
Mortgage banking fees69 165 (96)(58)
Card fees60 55 5 9 
Trust and investment services fees61 58 3 5 
Letter of credit and loan fees38 38 — — 
Foreign exchange and derivative products51 28 23 82 
Securities gains, net4 3 1 33 
Other income(1)
24 15 9 60 
Noninterest income$498 $542 ($44)(8 %)
(1) Includes bank-owned life insurance income and other income for all periods presented.
Noninterest income decreased $44 million, or 8%, from the first quarter of 2021, primarily reflecting lower mortgage banking fees partially offset by improved capital markets fees, foreign exchange and derivative products revenue, and other income.
•The decrease in mortgage banking fees was driven by lower gain-on-sale margins and production volumes.
•Companies we acquired in the second half of 2021 contributed $21 million of capital market fees in the first quarter of 2022. Excluding these acquisitions, capital markets fees reflect lower merger and acquisition advisory and underwriting fees, partially offset by higher loan syndication fees.
•Record foreign exchange and derivative products revenue increased reflecting growth in client interest rate and commodities hedging activity.
•The increase in other income primarily reflects higher investment income.
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Noninterest Expense
Table 4: Noninterest Expense
Three Months Ended March 31,
(in millions)20222021ChangePercent
Salaries and employee benefits$594 $548 $46 8 %
Equipment and software150 152 (2)(1)
Outside services169 139 30 22 
Occupancy83 88 (5)(6)
Other operating expense110 91 19 21 
Noninterest expense$1,106 $1,018 $88 9 %
Noninterest expense increased $88 million, or 9%, compared to the first quarter of 2021. On an Underlying basis, noninterest expense of $1.1 billion increased $60 million, or 6%, reflecting higher salaries and employee benefits given merit increases, and other operating expense associated with increased travel and advertising costs, partially offset by the benefit of efficiency initiatives.
Provision for Credit Losses
The provision for credit losses is the result of a detailed analysis performed to estimate our ACL. The total provision for credit losses includes the provision for loan and lease losses and the provision for unfunded commitments. Refer to “—Analysis of Financial Condition — Allowance for Credit Losses and Nonaccrual Loans and Leases” for more information.
Credit provision expense was $3 million for the first quarter of 2022, compared to a credit provision benefit of $140 million in the first quarter of 2021, reflecting strong economic growth that began in the fourth quarter of 2020 and continued solid credit performance. Underlying credit provision benefit of $21 million in the first quarter of 2022 excludes the “double count” of the $24 million day-one CECL provision expense tied to the HSBC transaction.
Income Tax Expense
Income tax expense of $116 million for the first quarter of 2022 decreased $54 million from $170 million in the first quarter of 2021 due to decreased taxable income. The effective income tax rate decreased to 21.7% in the first quarter of 2022 from 21.8% in the first quarter of 2021, primarily driven by the increased benefit of tax-advantaged investments on lower pre-tax income.
Business Operating Segments
We have two business operating segments: Consumer Banking and Commercial Banking. Segment results are derived by specifically attributing managed assets, liabilities, capital and related revenues, provision for credit losses, which at the segment level is equal to net charge-offs, and other expenses. The residual difference between the consolidated provision for credit losses and the business operating segments’ net charge-offs is reflected in Other.
Non-segment operations are classified as Other and include assets, liabilities, capital, revenues, provision for credit losses, expenses and income tax expense not attributed to our Consumer or Commercial Banking segments as well as treasury and community development. In addition, for impairment testing purposes, we allocate all goodwill to our Consumer Banking and Commercial Banking reporting units.
There have been no significant changes in our methodologies used to allocate items to our business operating segments as described in “—Results of Operations — Business Operating Segments” in our 2021 Form 10-K other than the change relative to our FTP methodology. See Note 17 for additional information.
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The following table presents certain financial data of our business operating segments. Total business operating segment financial results differ from total consolidated financial results. These differences are reflected in Other non-segment operations. See Note 17 for additional information.
Table 5: Selected Financial Data for Business Operating Segments
Consumer BankingCommercial Banking
Three Months Ended March 31,Three Months Ended March 31,
(dollars in millions)2022202120222021
Net interest income$857 $863 $416 $421 
Noninterest income257 351 213 170 
Total revenue1,114 1,214 629 591 
Noninterest expense784 750 272 227 
Profit before credit losses330 464 357 364 
Net charge-offs49 59 12 101 
Income before income tax expense281 405 345 263 
Income tax expense72 103 74 52 
Net income$209 $302 $271 $211 
Average Balances:
Total assets$77,551 $75,283 $61,118 $57,738 
Total loans and leases(1)
73,233 70,188 58,007 54,813 
Deposits104,663 97,180 44,520 43,974 
Interest-earning assets74,052 71,135 58,312 55,175 
(1) Includes LHFS.
Consumer Banking
Net interest income of $857 million decreased $6 million, or 1%, from the first quarter of 2021, driven by a reduced benefit from PPP loan forgiveness, partially offset by loan growth, including the impacts from the HSBC transaction. Average loans increased $3.0 billion driven by higher residential mortgages, including approximately $480 million from the HSBC transaction, automobile and education, partially offset by the impact of the reduction in PPP loans and planned runoff of personal unsecured installment loans. Deposits increased $7.5 billion, or 8%, including the $2.9 billion impact of the HSBC transaction. Growth in demand, checking with interest and savings were partially offset by decreases in money market and term.
Noninterest income decreased $94 million, or 27%, from the first quarter of 2021, driven by lower mortgage banking fees reflecting lower gain-on-sale margins and production volumes. This decrease was partially offset by higher trust and investment services fees driven by an increase in assets under management from strong net inflows and higher equity market levels, and higher card fees driven by higher debit and credit card volumes.
Noninterest expense increased $34 million, or 5%, from the first quarter of 2021, reflecting higher salaries and employee benefits given merit increases, as well as higher other operating expense associated with increased travel and advertising costs, partially offset by the benefit of efficiency initiatives.
Net charge-offs of $49 million decreased $10 million, or 17%, as consumers continue to benefit from the the fiscal support provided during the pandemic, the rapid growth in jobs, and elevated residential mortgage and auto loan collateral values.
Commercial Banking
Net interest income of $416 million decreased $5 million, or 1%, from $421 million in the first quarter of 2021, driven by lower earning asset yields, partially offset by improved funding mix and deposit pricing.
Noninterest income of $213 million increased $43 million, or 25%, from $170 million in the first quarter of 2021, driven by record foreign exchange and derivative products revenue reflecting increased client interest-rate and commodities hedging activity and capital markets fees driven by higher loan syndication fees, partially offset by lower mergers and acquisitions advisory and underwriting fees.
Noninterest expense of $272 million increased $45 million, or 20%, from $227 million in the first quarter of 2021, reflecting higher salaries and employee benefits given merit increases, as well as higher other operating expense associated with increased travel and advertising costs, partially offset by the benefit of efficiency initiatives.
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Net charge-offs of $12 million decreased $89 million, or 88%, from the first quarter of 2021 given the strong economic growth that began in the fourth quarter of 2020 and continued solid credit performance.
ANALYSIS OF FINANCIAL CONDITION
Securities
Table 6: Amortized Cost and Fair Value of AFS and HTM Securities
March 31, 2022December 31, 2021
(in millions)Amortized
Cost 		Fair Value Amortized
Cost		Fair Value
U.S. Treasury and other$158 $154 $11 $11 
State and political subdivisions2 2 2 2 
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities25,074 23,498 24,607 24,442 
Other/non-agency412 401 397 405 
Total mortgage-backed securities25,486 23,899 25,004 24,847 
Collateralized loan obligations1,276 1,264 1,208 1,207 
   Total debt securities available for sale, at fair value $26,922 $25,319 $26,225 $26,067 
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities$1,370 $1,355 $1,505 $1,557 
Total mortgage-backed securities1,370 1,355 1,505 1,557 
Asset-backed securities686 656 737 732 
   Total debt securities held to maturity$2,056 $2,011 $2,242 $2,289 
   Total debt securities available for sale and held to maturity
$28,978 $27,330 $28,467 $28,356 
Equity securities, at cost$611 $611 $624 $624 
Equity securities, at fair value130 130 109 109 
Our securities portfolio is managed to maintain prudent levels of liquidity, credit quality, and market risk while achieving returns that align with our overall portfolio management strategy. The portfolio primarily includes high quality, highly liquid investments reflecting our ongoing commitment to maintain strong contingent liquidity levels and pledging capacity. U.S. government-guaranteed notes and GSE-issued mortgage-backed securities represent 92% of the fair value of our debt securities portfolio holdings. Holdings backed by mortgages dominate our portfolio and facilitate our ability to pledge those securities to the FHLB for collateral purposes. For further discussion of the liquidity coverage ratios, see “Regulation and Supervision — Liquidity Requirements” in our 2021 Form 10-K.
The fair value of the AFS debt securities portfolio of $25.3 billion at March 31, 2022 decreased $748 million from $26.1 billion at December 31, 2021, reflecting $697 million in portfolio growth offset by a $1.4 billion increase in unrealized losses driven by higher rates. The decline in fair value of the HTM debt securities portfolio of $278 million reflects $191 million from portfolio runoff and $87 million due to higher rates.
As of March 31, 2022, the portfolio’s average effective duration was 5.3 years compared with 4.3 years as of December 31, 2021, as higher long-term rates drove a decrease in both actual and projected securities prepayment speeds. We manage our securities portfolio duration and convexity risk through asset selection and securities structure, and maintain duration levels within our risk appetite in the context of the broader interest rate risk framework and limits.
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Loans and Leases    
Table 7: Composition of Loans and Leases, Excluding LHFS
(in millions)March 31, 2022December 31, 2021Change Percent
Commercial and industrial(1)
$45,724 $44,500 $1,224 3 %
Commercial real estate14,268 14,264 4 — 
Leases1,529 1,586 (57)(4)
Total commercial61,521 60,350 1,171 2 
Residential mortgages24,211 22,822 1,389 6 
Home equity12,264 12,015 249 2 
Automobile14,439 14,549 (110)(1)
Education13,306 12,997 309 2 
Other retail5,564 5,430 134 2 
Total retail69,784 67,813 1,971 3 
Total loans and leases$131,305 $128,163 $3,142 2 %
Total loans and leases increased $3.1 billion from $128.2 billion as of December 31, 2021, driven by 3% growth in retail, including the impact of the HSBC transaction, as well as growth in mortgage, education and home equity, and 2% growth in commercial.
Allowance for Credit Losses and Nonaccrual Loans and Leases
The ACL is a reserve to absorb estimated future credit losses in accordance with GAAP. For additional information regarding the ACL, see Note 5 of this report, and “—Critical Accounting Estimates — Allowance for Credit Losses” and Note 6 in our 2021 Form 10-K.
The ACL of $1.9 billion at March 31, 2022 remained stable compared to December 31, 2021. For further information, see Note 5.
Table 8: ACL and Related Coverage Ratios by Portfolio
March 31, 2022December 31, 2021
(in millions)Loans and LeasesAllowanceCoverageLoans and LeasesAllowanceCoverage
Allowance for Loan and Lease Losses
Commercial and industrial$45,724 $525 1.15 %$44,500 $555 1.25 %
Commercial real estate14,268 214 1.50 14,264 220 1.54 
Leases1,529 39 2.54 1,586 46 2.92 
Total commercial61,521 778 1.26 60,350 821 1.36 
Residential mortgages24,211 144 0.60 22,822 144 0.63 
Home equity12,264 78 0.64 12,015 82 0.69 
Automobile14,439 149 1.03 14,549 154 1.05 
Education13,306 321 2.41 12,997 308 2.37 
Other retail5,564 250 4.49 5,430 249 4.59 
Total retail69,784 942 1.35 67,813 937 1.38 
Total loans and leases$131,305 $1,720 1.31 %$128,163 $1,758 1.37 %
Allowance for Unfunded Lending Commitments
Commercial(1)
$147 1.50 %$153 1.61 %
Retail(2)
11 1.37 23 1.42 
     Total allowance for unfunded lending commitments158 176 
Allowance for credit losses$131,305 $1,878 1.43 %$128,163 $1,934 1.51 %
(1) Coverage ratio includes total commercial allowance for unfunded lending commitments and total commercial allowance for loan and lease losses in the numerator and total commercial loans and leases in the denominator.
(2) Coverage ratio includes total retail allowance for unfunded lending commitments and total retail allowance for loan losses in the numerator and total retail loans in the denominator.

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Table 9: Nonaccrual Loans and Leases
(dollars in millions)March 31, 2022December 31, 2021Change Percent
Commercial and industrial$200 $171 $29 17 %
Commercial real estate11 11 — — 
Leases1 1 — — 
Total commercial212 183 29 16 
Residential mortgages(1)
243 201 42 21 
Home equity239 220 19 9 
Automobile52 55 (3)(5)
Education23 23 — — 
Other retail20 20 — — 
Total retail577 519 58 11 
Nonaccrual loans and leases$789 $702 $87 12 %
Nonaccrual loans and leases to total loans and leases0.60 %0.55 %5  bps
Allowance for loan and lease losses to nonaccrual loans and leases218 251 (3,264)
Allowance for credit losses to nonaccrual loans and leases238 276 (3,769)
(1) Loans fully or partially guaranteed by the FHA, VA and USDA are classified as accruing.
Nonaccrual loans and leases of $789 million as of March 31, 2022 increased $87 million, or 12%, from December 31, 2021, primarily due to residential real estate secured loans exiting forbearance. Total commercial nonaccrual loans and leases were 0.3% of the commercial portfolio as of March 31, 2022 and December 31, 2021.
Table 10: Ratio of Net Charge-Offs to Average Loans and Leases
Three Months Ended March 31,
20222021
(dollars in millions)Net Charge-OffsAverage BalanceRatioNet Charge-OffsAverage BalanceRatio
Commercial and industrial$11 $44,947 0.10 %$77 $44,287 0.70 %
Commercial real estate— 14,066 — 26 14,675 0.73 
Leases— 1,560 0.10 1 1,915 0.26 
Total commercial11 60,573 0.08 104 60,877 0.69 
Residential mortgages— 23,461 — (1)19,388 (0.01)
Home equity(9)12,124 (0.32)(7)12,001 (0.25)
Automobile6 14,534 0.18 11 12,229 0.35 
Education16 13,034 0.49 7 12,436 0.24 
Other retail35 5,428 2.61 44 5,916 3.00 
Total retail48 68,581 0.28 54 61,970 0.35 
Total loans and leases$59 $129,154 0.19 %$158 $122,847 0.52 %
First quarter 2022 NCOs of $59 million decreased $99 million, or 63%, from $158 million in the first quarter of 2021, driven by decreases in commercial and retail of $93 million and $6 million, respectively. First quarter 2022 annualized net charge-offs of 0.19% of average loans and leases were down 33 basis points from first quarter of 2021.
Retail NCOs declined as consumers continue to benefit from the fiscal support provided during the pandemic, the rapid growth in jobs, and elevated residential mortgage and auto loan collateral values. Commercial NCOs decreased given the strong economic growth that began in the fourth quarter of 2020 and continued solid credit performance. However, we continue to assess risks to the macroeconomic environment. While the outlook is positive, uncertainty exists given changing monetary and fiscal policies, the recent surge in inflation and higher inflation expectations, labor shortages, continuing supply-chain challenges, and possible consequences from Russia’s invasion of Ukraine.
Citizens Financial Group, Inc. | 16

Commercial Loan Asset Quality
Our commercial portfolio consists of traditional commercial and industrial loans, commercial leases and commercial real estate loans. The portfolio is predominantly focused on customers in our footprint and adjacent states in which we have a physical presence where our local delivery model provides for strong client connectivity. Additionally, we also do business in certain specialized industry sectors on a national basis. As discussed in our 2021 Form 10-K, we utilize regulatory classification ratings to monitor credit quality for commercial loans and leases.
Table 11: Commercial Loans and Leases by Regulatory Classification
March 31, 2022
Criticized
(in millions)PassSpecial MentionSubstandardDoubtfulTotal
Commercial and industrial$43,594 $845 $1,109 $176 $45,724 
Commercial real estate13,273 512 472 11 14,268 
Leases1,509 8 11 1 1,529 
Total commercial$58,376 $1,365 $1,592 $188 $61,521 

December 31, 2021
Criticized
(in millions)PassSpecial MentionSubstandardDoubtfulTotal
Commercial and industrial$42,254 $809 $1,294 $143 $44,500 
Commercial real estate13,319 406 528 11 14,264 
Leases1,512 49 24 1 1,586 
Total commercial$57,085 $1,264 $1,846 $155 $60,350 
Total commercial criticized balances of $3.1 billion as of March 31, 2022 decreased $120 million compared with December 31, 2021. Commercial criticized as a percent of total commercial of 5.1% at March 31, 2022 decreased from 5.4% at December 31, 2021.
Commercial and industrial criticized balances of $2.1 billion, or 4.7% of the total commercial and industrial loan portfolio as of March 31, 2022, decreased from $2.2 billion, or 5.0%, as of December 31, 2021. The percentage decrease was driven by an increase in total commercial and industrial net book balances, with a modest decrease in the criticized net book balances primarily attributable to loan payoffs. Commercial and industrial criticized loans represented 68% of total criticized loans as of March 31, 2022 compared to 69% as of December 31, 2021.
Commercial real estate criticized balances of $995 million, or 7.0% of the commercial real estate portfolio, increased from $945 million, or 6.6% as of December 31, 2021. The increase was primarily driven by downgrades from lowest pass for a limited number of higher net book balance loans. Loss content, however, remained stable. Commercial real estate accounted for 32% of total criticized loans as of March 31, 2022 compared to 29% as of December 31, 2021.
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Table 12: Commercial Loans and Leases by Industry Sector
March 31, 2022December 31, 2021
(dollars in millions)Balance% of
Total Loans and Leases		Balance% of
Total Loans and Leases
Finance and insurance$9,610 7 %$9,301 7 %
Health, pharma, and social assistance2,862 2 2,912 2 
Accommodation and food services3,442 3 3,438 3 
Professional, scientific, and technical services2,836 2 2,665 2 
Other manufacturing4,162 3 4,087 3 
Technology4,183 3 4,220 3 
Retail trade2,400 2 2,237 2 
Energy and related2,044 2 2,017 2 
Wholesale trade2,678 2 2,358 2 
Arts, entertainment, and recreation1,107 1 1,189 1 
Other services1,911 2 2,051 2 
Administrative and waste management services1,424 1 1,396 1 
Transportation and warehousing1,302 1 1,147 1 
Consumer products manufacturing1,303 1 1,192 1 
Automotive1,208 1 1,172 1 
Educational services553 — 573 — 
Chemicals939 1 896 1 
Real estate and rental and leasing968 1 739 — 
All other(1)
375 — 123 — 
Total commercial and industrial45,307 35 43,713 34 
Real estate and rental and leasing12,807 10 12,773 10 
Accommodation and food services615 — 605 — 
Finance and insurance624 1 624 1 
All other(1)
222 — 262 — 
Total commercial real estate14,268 11 14,264 11 
Total leases1,529 1 1,586 1 
Total commercial(2)
$61,104 47 %$59,563 46 %
(1) Deferred fees and costs are reported in All other.
(2) Excludes PPP loans of $417 million and $787 million as of March 31, 2022 and December 31, 2021, respectively.
Retail Loan Asset Quality
For retail loans, we utilize credit scores provided by FICO, which are generally refreshed on a quarterly basis, and the loan’s payment and delinquency status to monitor credit quality. Management believes FICO credit scores are considered the strongest indicator of credit losses over the contractual life of the loan as the scores are based on current and historical national industry-wide consumer level credit performance data, and assist management in predicting the borrower’s future payment performance. The largest portion of the retail portfolio is represented by borrowers located in the New England, Mid-Atlantic and Midwest regions, although we have continued to lend selectively in areas outside the footprint primarily in auto finance and education lending.
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Table 13: Retail Loan Portfolio Analysis
March 31, 2022December 31, 2021
Days Past Due and AccruingDays Past Due and Accruing
(dollars in millions)Current30-5960-8990+NonaccrualCurrent30-5960-8990+Nonaccrual
Residential mortgages(1)
95.32 %0.24 %0.17 %3.27 %1.00 %96.03 %0.45 %0.23 %2.41 %0.88 %
Home equity97.60 0.34 0.11 — 1.95 97.75 0.32 0.10 — 1.83 
Automobile98.60 0.83 0.21 — 0.36 98.45 0.90 0.27 — 0.38 
Education99.53 0.20 0.08 0.02 0.17 99.45 0.26 0.10 0.01 0.18 
Other retail97.89 1.10 0.40 0.25 0.36 98.18 0.74 0.42 0.29 0.37 
Total retail97.40 %0.44 %0.17 %1.16 %0.83 %97.69 %0.51 %0.20 %0.83 %0.77 %
(1) 90+ days past due and accruing includes $792 million and $544 million of loans fully or partially guaranteed by the FHA, VA, and USDA at March 31, 2022 and December 31, 2021, respectively.
For more information on the aging of accruing and nonaccrual retail loans, see Note 5.
Table 14: Retail Asset Quality Metrics
March 31, 2022December 31, 2021
Average refreshed FICO for total portfolio768 768 
CLTV ratio for secured real estate(1)
54 %56 %
Nonaccrual retail loans as a percentage of total retail0.83 %0.77 %
(1) The real estate secured portfolio CLTV is calculated as the mortgage and second lien loan balance divided by the most recently available value of the property.
Troubled Debt Restructurings
In the first quarter of 2020, we adopted the CARES Act and interagency guidance issued by the bank regulatory agencies which provide that COVID-19-related modifications to retail and commercial loans that met certain eligibility criteria are exempt from classification as a TDR. We generally do not consider payment deferrals and forbearance plans established due to the COVID-19 pandemic and under the CARES Act to be TDRs. Relief provisions granted under the CARES Act, including the TDR classification exemption for certain eligible loans, expired on December 31, 2021.
For additional information regarding TDRs, see Note 6 in our 2021 Form 10-K.
Table 15: Accruing and Nonaccrual Troubled Debt Restructurings
March 31, 2022
As a % of Accruing TDRs
(dollars in millions)Accruing30-89 Days
Past Due		90+ Days Past DueNonaccrualTotal
Commercial and industrial$189 0.2 %— %$80 $269 
Commercial real estate1 — — 9 10 
Total commercial190 0.2 — 89 279 
Residential mortgages(1)
479 2.5 27.5 78 557 
Home equity169 0.3 — 91 260 
Automobile8 0.2 — 17 25 
Education110 0.4 0.1 11 121 
Other retail18 0.2 — 2 20 
Total retail784 3.6 27.6 199 983 
Total$974 3.8 %27.6 %$288 $1,262 
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December 31, 2021
As a % of Accruing TDRs
(dollars in millions)Accruing30-89 Days
Past Due		90+ Days Past DueNonaccrualTotal
Commercial and industrial$196 — %— %$74 $270 
Commercial real estate1 — — 9 10 
Total commercial197 — — 83 280 
Residential mortgages(1)
295 2.9 12.0 42 337 
Home equity183 0.6 — 74 257 
Automobile8 0.2 — 22 30 
Education112 0.5 0.1 11 123 
Other retail20 0.2 — 2 22 
Total retail618 4.5 12.1 151 769 
Total$815 4.5 %12.1 %$234 $1,049 
(1) Includes $265 million and $98 million in 90+ days past due and accruing that are fully or partially guaranteed by the FHA, VA, and USDA at March 31, 2022 and December 31, 2021, respectively.
Deposits
Table 16: Composition of Deposits
(in millions)March 31, 2022December 31, 2021ChangePercent
Demand$50,113 $49,443 $670 1 %
Money market45,342 47,216 (1,874)(4)
Checking with interest32,417 30,409 2,008 7 
Savings26,104 22,030 4,074 18 
Term4,800 5,263 (463)(9)
Total deposits$158,776 $154,361 $4,415 3 %
Total deposits as of March 31, 2022 increased $4.4 billion, or 3%, to $158.8 billion, from $154.4 billion as of December 31, 2021, driven by the $6.3 billion impact of the HSBC transaction, partially offset by seasonal impacts as well as continued normalization from elevated liquidity levels. Citizens Access®, our national digital platform, had $4.2 billion in deposits as of March 31, 2022, down from $4.4 billion as of December 31, 2021.
Borrowed Funds
Long-term borrowed funds of $5.9 billion as of March 31, 2022 decreased $1.0 billion from December 31, 2021 driven by the redemption of CBNA senior notes during the quarter. For more information regarding our borrowed funds, see “—Liquidity” and Note 8.
CAPITAL AND REGULATORY MATTERS
As a bank holding company and a financial holding company, we are subject to regulation and supervision by the FRB. Our banking subsidiary, CBNA, is a national banking association primarily regulated by the OCC. Our regulation and supervision continues to evolve as the legal and regulatory frameworks governing our operations continue to change. For more information, see “Regulation and Supervision” in our 2021 Form 10-K.
Capital Adequacy Process
Our assessment of capital adequacy begins with our board-approved risk appetite and risk management framework. This framework provides for the identification, measurement and management of material risks. There have been no significant changes to our capital adequacy risk appetite and risk management framework as described in “—Capital and Regulatory Matters” in our 2021 Form 10-K.
Under the FRB’s Tailoring Rules, Category IV firms, such as us, are subject to biennial supervisory stress testing and are exempt from company-run stress testing and related disclosure requirements. The FRB supervises Category IV firms on an ongoing basis, including evaluation of the capital adequacy and capital planning processes during off-cycle years. Annually, the FRB requires us to submit a capital plan approved by our board of directors or one of its committees. Our annual capital plan is due each year in April. We submitted our 2022 Capital Plan to the FRB on April 4, 2022. For more information, see the “Tailoring of Prudential Requirements” section in Item 1 of our 2021 Form 10-K.
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Under the stress capital buffer (“SCB”) framework, the FRB will not object to capital plans on quantitative grounds and each firm is required to maintain capital ratios above the sum of its minimum and SCB requirements to avoid restrictions on capital distributions and discretionary bonus payments.
For Category IV firms, like us, the SCB will be re-calibrated with each biennial supervisory stress test and updated annually to reflect our planned common stock dividends. In addition, Category IV firms may elect to participate in the supervisory stress test and receive an updated SCB requirement in a year in which they are not subject to the supervisory stress test. Our SCB requirement effective October 1, 2021, through September 30, 2022, is 3.4%. We are subject to the 2022 supervisory stress test conducted by the FRB and expect to receive an updated SCB from the FRB later this year. On March 22, 2022, the FRB approved our application to acquire Investors and indicated that it will use the 2023 stress test to recalculate our SCB to incorporate the effects of the Investors acquisition into our capital requirements.
Regulations relating to capital planning, regulatory reporting, stress testing and capital buffer requirements applicable to firms like us are presently subject to rule-making and potential further guidance and interpretation by the applicable federal regulators. We will continue to evaluate the impact of these and any other prudential regulatory changes, including their potential resultant changes in our regulatory and compliance costs and expenses.
For more information, see the “Regulation and Supervision” and “—Capital and Regulatory Matters” sections in our 2021 Form 10-K.
Regulatory Capital Ratios and Capital Composition
Under the current U.S. Basel III capital framework, we and our banking subsidiary, CBNA, must meet the following specific minimum requirements: CET1 capital ratio of 4.5%, tier 1 capital ratio of 6.0%, total capital ratio of 8.0% and tier 1 leverage ratio of 4.0%. As a bank holding company, our SCB of 3.4% is imposed on top of the three minimum risk-based capital ratios listed above and a CCB of 2.5% is imposed on top of the three minimum risk-based capital ratios listed above for our banking subsidiary.
Under the U.S. Basel III rules, the CET1 deduction threshold for MSRs, certain deferred tax assets and investments in the capital of unconsolidated financial institutions is 25%. As of March 31, 2022, we did not meet the threshold for these additional capital deductions. MSRs or certain deferred tax assets not deducted from CET1 capital are assigned a 250% risk weight and investments in the capital of unconsolidated financial institutions not deducted from CET1 capital are assigned an exposure category risk weight.
In reaction to the COVID-19 pandemic, the FRB and the other federal banking regulators adopted a final rule relative to regulatory capital treatment of ACL under CECL. This rule allows electing banking organizations to delay the estimated impact of CECL on regulatory capital for a two-year period ending December 31, 2021, followed by a three-year transition period ending December 31, 2024. The three-year transition period will phase-in the aggregate amount of capital benefit provided during the initial two-year delay. On December 31, 2021, the aggregate amount of capital benefit was $384 million. The reduction in the capital benefit in 2022 is $96 million, or 6 basis points.
For additional discussion of the U.S. Basel III capital framework and its related application, see “Regulation and Supervision” in our 2021 Form 10-K. The table below presents our actual regulatory capital ratios under the U.S. Basel III Standardized rules:
Table 17: Regulatory Capital Ratios Under the U.S. Basel III Standardized Rules
March 31, 2022December 31, 2021
Required Minimum Capital Ratios(1)
(in millions, except ratio data)AmountRatioAmountRatio
   CET1 capital$15,643 9.7 %$15,656 9.9 %7.9 %
   Tier 1 capital17,657 10.9 17,670 11.1 9.4 
   Total capital20,301 12.5 20,244 12.7 11.4 
   Tier 1 leverage17,657 9.6 17,670 9.7 4.0 
   Risk-weighted assets161,859 158,831 
   Quarterly adjusted average assets183,089 181,800 
(1) Required “Minimum Capital Ratios” are: CET1 capital of 4.5%; Tier 1 capital of 6.0%; Total capital of 8.0%; and Tier 1 leverage of 4.0%. “Minimum Capital Ratios” also include a SCB of 3.4%; N/A to Tier 1 leverage.
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At March 31, 2022, our CET1 capital, tier 1 capital and total capital ratios were 9.7%, 10.9% and 12.5%, respectively, as compared with 9.9%, 11.1% and 12.7%, respectively, as of December 31, 2021. The CET1 and tier 1 capital ratios decreased driven by $3.0 billion of RWA growth, dividends as described in “—Capital Transactions” below, higher estimated goodwill and intangibles related to the HSBC transaction and a decrease in the modified CECL transition amount as a result of entering the CECL three-year transition period, partially offset by net income for the three months ended March 31, 2022. The total capital ratio decreased due to the changes in the CET1 capital ratio described above and lower AACL partially offset by a reduction in the modified AACL transition amount as a result of entering the CECL three-year transition period. At March 31, 2022, our CET1 capital, tier 1 capital and total capital ratios were approximately 180 basis points, 150 basis points and 110 basis points, respectively, above their regulatory minimums plus our SCB. All ratios remained well above the U.S. Basel III minimums.
Both the Company and CBNA are subject to the standardized approach for determining RWA. At March 31, 2022 RWA totaled $161.9 billion, up $3.0 billion from December 31, 2021, driven by higher commercial and consumer loans including higher home lending loans resulting from the HSBC transaction, MSRs, derivative valuations and market risk, partially offset by lower loans held for sale and commercial commitments.
As of March 31, 2022, the tier 1 leverage ratio was 9.6%, down from 9.7% at December 31, 2021, driven by an increase in quarterly adjusted average assets of $1.3 billion and slightly lower tier 1 capital.
Table 18: Capital Composition Under the U.S. Basel III Capital Framework
(in millions)March 31, 2022December 31, 2021
Total common stockholders' equity$20,060 $21,406 
Exclusions:
Modified CECL transitional amount288 384 
Net unrealized (gains)/losses recorded in accumulated other comprehensive income (loss), net of tax:
Debt and equity securities1,236 156 
Derivatives675 160 
Unamortized net periodic benefit costs347 349 
Deductions:
Goodwill(7,232)(7,116)
Deferred tax liability associated with goodwill387 383 
Other intangible assets(117)(66)
Deferred tax assets that arise from tax loss and credit carryforwards(1)— 
Total common equity tier 115,643 15,656 
Qualifying preferred stock 2,014 2,014 
Total tier 1 capital17,657 17,670 
Qualifying subordinated debt(1)
1,140 1,138 
Allowance for credit losses1,878 1,934 
Exclusions from tier 2 capital:
Modified AACL transitional amount(374)(498)
Adjusted allowance for credit losses1,504 1,436 
Total capital$20,301 $20,244 
(1) As of March 31, 2022, and December 31, 2021, the amount of non-qualifying subordinated debt excluded from regulatory capital was $420 million.
See Note 8 for more details on our outstanding subordinated debt.
Capital Transactions
We completed the following capital actions during the three months ended March 31, 2022:
•Declared and paid a quarterly common stock dividend of $0.39 per share in the first quarter of 2022, aggregating to $165 million;
•Declared a quarterly dividend of $15.94 per share on the 6.375% fixed-to-floating rate non-cumulative perpetual Series C Preferred Stock, aggregating to $5 million;
•Declared a quarterly dividend of $15.88 per share on the 6.350% fixed-to-floating rate non-cumulative perpetual Series D Preferred Stock, aggregating to $5 million;
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•Declared a quarterly dividend of $12.50 per share on the 5.000% fixed-rate non-cumulative perpetual Series E Preferred Stock, aggregating to $5 million;
•Declared a quarterly dividend of $14.13 per share on the 5.650% fixed-rate non-cumulative perpetual Series F Preferred Stock, aggregating to $6 million; and
•Declared a quarterly dividend of $10.00 per share on the 4.000% fixed-rate reset non-cumulative perpetual Series G Preferred Stock, aggregating to $3 million.
In January 2021, our board of directors authorized us to repurchase up to $750 million of our common stock, of which $455 million is available as of March 31, 2022. All future capital distributions are subject to consideration and approval by our board of directors prior to execution. The timing and amount of future dividends and share repurchases will depend on various factors, including our capital position, financial performance, risk-weighted assets, capital impacts of strategic initiatives, market conditions and regulatory considerations.
Banking Subsidiary’s Capital
Table 19: CBNA's Capital Ratios Under the U.S. Basel III Standardized Rules
March 31, 2022December 31, 2021
(dollars in millions, except ratio data)AmountRatioAmountRatio
CET1 capital$17,226 10.7 %$17,039 10.7 %
Tier 1 capital17,226 10.7 17,039 10.7 
Total capital19,855 12.3 19,600 12.4 
Tier 1 leverage17,226 9.4 17,039 9.4 
Risk-weighted assets161,443 158,550 
Quarterly adjusted average assets182,509 181,268 
CBNA’s CET1 and tier 1 capital totaled $17.2 billion at March 31, 2022, up $187 million from $17.0 billion at December 31, 2021. This increase was primarily driven by net income for the three months ended March 31, 2022, partially offset by higher estimated goodwill and intangibles related to the HSBC transaction and a decrease in the modified CECL transition amount as a result of entering the CECL three-year transition period. Total capital was $19.9 billion at March 31, 2022, an increase of $255 million from $19.6 billion at December 31, 2021, driven by the changes in CET1 capital and a reduction in the modified AACL transition amount as a result of entering the CECL three-year transition period, partially offset by lower AACL.
CBNA’s RWA totaled $161.4 billion at March 31, 2022, up $2.9 billion from December 31, 2021, driven by higher commercial and consumer loans including higher home lending loans resulting from the HSBC transaction, MSRs, derivative valuations and market risk, partially offset by lower loans held for sale and commercial commitments.
As of March 31, 2022, CBNA’s tier 1 leverage ratio of 9.4% remained stable as higher tier 1 capital was mostly offset by an increase in quarterly adjusted average assets of $1.2 billion.
LIQUIDITY
Liquidity is defined as our ability to meet our cash-flow and collateral obligations in a timely manner, at a reasonable cost. An institution must maintain operating liquidity to meet its expected daily and forecasted cash-flow requirements, as well as contingent liquidity to meet unexpected (stress scenario) funding requirements. Reflecting the importance of meeting all unexpected and stress-scenario funding requirements, we identify and manage contingent liquidity, consisting of cash balances at the FRB, unencumbered high-quality liquid securities and unused FHLB borrowing capacity. Separately, we also identify and manage asset liquidity as a subset of contingent liquidity, consisting of cash balances at the FRB and unencumbered high-quality liquid securities. We consider the effective and prudent management of liquidity fundamental to our health and strength. We manage liquidity at the consolidated enterprise level and at each material legal entity, including at the Parent Company and CBNA level.
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Parent Company Liquidity
Our Parent Company’s primary sources of cash are dividends and interest received from CBNA as a result of investing in bank equity and subordinated debt as well as externally issued preferred stock, senior and subordinated debt. Uses of cash include the routine cash flow requirements as a bank holding company, including periodic share repurchases and payments of dividends, interest and expenses; the needs of subsidiaries, including CBNA for additional equity and, as required, its need for debt financing; and the support for extraordinary funding requirements when necessary. To the extent the Parent Company has relied on wholesale borrowings, uses also include payments of related principal and interest.
During the three months ended March 31, 2022 and 2021, the Parent Company declared dividends on common stock of $165 million and $167 million, respectively, and declared dividends on preferred stock of $24 million and $23 million, respectively.
Our Parent Company’s cash and cash equivalents represent a source of liquidity that can be used to meet various needs and totaled $2.1 billion and $2.3 billion as of March 31, 2022 and December 31, 2021, respectively. The Parent Company’s double-leverage ratio (the combined equity investment in Parent Company subsidiaries divided by Parent Company equity) is a measure of reliance on equity cash flows from subsidiaries to fund Parent Company obligations. At March 31, 2022, the Parent Company’s double-leverage ratio was 99.1%.
CBNA Liquidity
As CBNA’s primary business involves taking deposits and making loans, a key role of liquidity management is to ensure that customers have timely access to funds from deposits and for loans. Liquidity management also involves maintaining sufficient liquidity to repay wholesale borrowings, pay operating expenses and support extraordinary funding requirements when necessary. In the ordinary course of business, the liquidity of CBNA is managed by matching sources and uses of cash. The primary sources of bank liquidity include deposits from our consumer and commercial customers; payments of principal and interest on loans and debt securities; and wholesale borrowings, as needed, and as described under “—Liquidity Risk Management and Governance.” The primary uses of bank liquidity include withdrawals and maturities of deposits; payment of interest on deposits; funding of loans and related commitments; and funding of securities purchases. To the extent that CBNA has relied on wholesale borrowings, uses also include payments of related principal and interest. For further information on CBNA’s outstanding debt, see Note 8.
On April 26, 2022, CBNA redeemed $750 million of senior notes.
Liquidity Risk
We define liquidity risk as the risk that an entity will be unable to meet its payment obligations in a timely manner, at a reasonable cost. Liquidity risk can arise due to contingent liquidity risk and/or funding liquidity risk.
Contingent liquidity risk is the risk that market conditions may reduce an entity’s ability to liquidate, pledge and/or finance certain assets and thereby substantially reduce the liquidity value of such assets. Drivers of contingent liquidity risk include general market disruptions as well as specific issues regarding the credit quality and/or valuation of a security or loan, issuer or borrower and/or asset class.
Funding liquidity risk is the risk that market conditions and/or entity-specific events may reduce an entity’s ability to raise funds from depositors and/or wholesale market counterparties. Drivers of funding liquidity risk may be idiosyncratic or systemic, reflecting impediments to operations and/or damaged market confidence.
Factors Affecting Liquidity
Given the composition of assets and borrowing sources, contingent liquidity risk at CBNA would be materially affected by events such as deterioration of financing markets for high-quality securities (e.g., mortgage-backed securities and other instruments issued by the GNMA, FNMA and the FHLMC), by any inability of the FHLBs to provide collateralized advances and/or by a refusal of the FRB to act as a lender of last resort in systemic stress.
Similarly, given the structure of its balance sheet, the funding liquidity risk of CBNA would be materially affected by an adverse idiosyncratic event (e.g., a major loss, causing a perceived or actual deterioration in its financial condition), an adverse systemic event (e.g., default or bankruptcy of a significant capital markets
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participant), or a combination of both. Consequently, and despite ongoing exposure to a variety of idiosyncratic and systemic events, we view our contingent liquidity risk and our funding liquidity risk to be relatively modest.
An additional variable affecting our access to unsecured wholesale market funds and to large denomination (i.e., uninsured) customer deposits is the credit ratings assigned by such agencies as Moody’s, Standard and Poor’s, and Fitch.
Table 20: Credit Ratings
 March 31, 2022
 
Moody’s  
Standard and
Poor’s
Fitch  
Citizens Financial Group, Inc.:   
Long-term issuerNRBBB+BBB+
Short-term issuerNRA-2F1
Subordinated debtNRBBBBBB
Preferred StockNRBB+BB
Citizens Bank, National Association:
Long-term issuerBaa1A-BBB+
Short-term issuerNRA-2F1
Long-term depositsA1NRA-
Short-term depositsP-1NRF1
 NR = Not rated
Changes in our public credit ratings could affect both the cost and availability of our wholesale funding. As a result, and in order to maintain a conservative funding profile, CBNA continues to minimize reliance on unsecured wholesale funding. At March 31, 2022, our wholesale funding consisted primarily of term debt issued by the Parent Company and CBNA.
Existing and evolving regulatory liquidity requirements represent another key driver of systemic liquidity conditions and liquidity management practices. The FRB, OCC, and FDIC regularly evaluate our liquidity as part of the overall supervisory process. In addition, we are subject to existing and evolving regulatory liquidity requirements, some of which are subject to further rulemaking, guidance and interpretation by the applicable federal regulators. For further discussion, see “Regulation and Supervision — Tailoring of Prudential Requirements” and “—Liquidity Requirements” in our 2021 Form 10-K.
Liquidity Risk Management and Governance
Liquidity risk is measured and managed by the Funding and Liquidity unit within our Treasury unit in accordance with policy guidelines promulgated by our Board and the Asset Liability Committee. In managing liquidity risk, the Funding and Liquidity unit delivers regular and comprehensive reporting, including current levels versus threshold limits for a broad set of liquidity metrics and early warning indicators, explanatory commentary relating to emerging risk trends and, as appropriate, recommended remedial strategies.
Our Funding and Liquidity unit’s primary goals are to deliver and maintain prudent levels of operating liquidity to support expected and projected funding requirements, contingent liquidity to support unexpected funding requirements resulting from idiosyncratic, systemic, and combination stress events, and regulatory liquidity requirements in a timely manner from stable and cost-efficient funding sources. We seek to accomplish these goals by funding loans with stable deposits; by prudently controlling dependence on wholesale funding, particularly short-term unsecured funding; and by maintaining ample available liquidity, including a contingent liquidity buffer of unencumbered high-quality loans and securities. As of March 31, 2022:
•Organically generated deposits continue to be our primary source of funding, resulting in a consolidated period end loan-to-deposits ratio, excluding LHFS, of 82.7%;
•Our total available liquidity, comprised of contingent liquidity and available discount window capacity, was approximately $71.9 billion;
•Contingent liquidity was $45.7 billion, consisting of unencumbered high-quality liquid securities of $20.6 billion, unused FHLB capacity of $16.4 billion, and our cash balances at the FRB of $8.7 billion;
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•Available discount window capacity, defined as available total borrowing capacity from the FRB based on identified collateral, is secured primarily by non-mortgage commercial and retail loans and totaled $26.2 billion. Use of this borrowing capacity would be considered only during exigent circumstances; and
•For a summary of our sources and uses of cash by type of activity for the three months ended March 31, 2022 and 2021, see the Consolidated Statements of Cash Flows.
The Funding and Liquidity unit monitors a variety of liquidity and funding metrics and early warning indicators and metrics, including specific risk thresholds limits. These monitoring tools are broadly classified as follows:
•Current liquidity sources and capacities, including cash balances at the FRB, free and liquid securities, and secured FHLB borrowing capacity;
•Liquidity stress sources, including idiosyncratic, systemic and combined stresses, in addition to evolving regulatory requirements; and
•Current and prospective exposures, including secured and unsecured wholesale funding, and spot and cumulative cash-flow gaps across a variety of horizons.
Further, certain of these metrics are monitored individually for CBNA and for our consolidated enterprise on a daily basis, including cash position, unencumbered securities, asset liquidity and available FHLB borrowing capacity. In order to identify emerging trends and risks and inform funding decisions, specific metrics are also forecasted over a one-year horizon.
Off-Balance Sheet Arrangements
We engage in a variety of activities that are not reflected in our Consolidated Balance Sheets that are generally referred to as “off-balance sheet arrangements.” For more information on these types of activities, see Note 12 in Item 1.
CRITICAL ACCOUNTING ESTIMATES
Our unaudited interim Consolidated Financial Statements, included in this Report, are prepared in accordance with GAAP. The preparation of financial statements in conformity with GAAP requires us to establish accounting policies and make estimates that affect amounts reported in our audited Consolidated Financial Statements.
An accounting estimate requires assumptions and judgments about uncertain matters that could have a material effect on our unaudited interim Consolidated Financial Statements. Estimates are made using facts and circumstances known at a point in time. Changes in those facts and circumstances could produce results substantially different from those estimates. Our most significant accounting policies and estimates and their related application are discussed below. For additional information regarding fair value measurements, see “—Critical Accounting Estimates” in our 2021 Form 10-K.
Allowance for Credit Losses
The ACL of $1.9 billion at March 31, 2022 remained stable compared to December 31, 2021.
To determine the ACL as of March 31, 2022, we utilized an economic forecast that generally reflects real GDP growth on an annual average basis of 2.5% and an average unemployment rate of 5.2% in 2022. This forecast reflects a positive overall macroeconomic outlook, generally in-line with December 31, 2021, which reflected real GDP growth on an annual average basis of 2.8% and an average unemployment rate of 6% in 2022. While the U.S. economy has remained strong, uncertainty remains. We continue to utilize our qualitative allowance framework to reassess and adjust ACL reserve levels. Macroeconomic forecast risk, driven by uncertainty around and volatility of key macroeconomic variables, is one of the primary factors influencing our qualitative reserve.
Our March 2022 qualitative consideration for macroeconomic risk reflects the strength of the overall economy weighed against the headwinds of tightening monetary and fiscal policies, impacts of elevated inflation, including the gap between wage gains and inflation rate, labor shortages, continuing supply-chain challenges, and possible consequences from Russia’s invasion of Ukraine. We expect the combination of these items to likely create volatility in key macroeconomic variables. While COVID has reemerged in certain areas of the world, the impact to the US economy has been limited to date given vaccination rates and material reductions in hospitalizations and deaths, reductions in consumer concerns about the pandemic, and a strong labor market with over 11 million open jobs as of February 2022.
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Our determination of the ACL is sensitive to changes in forecasted macroeconomic conditions during the reasonable and supportable period. To illustrate the sensitivity, we applied a more pessimistic scenario than that described above which assumes that challenges in tempering inflation combined with a rise in infections from new COVID strains lead to lower consumer spending and a slowing of business hiring. This pessimistic scenario reflects similar real GDP growth to our base case forecast but an unemployment rate in the range of 6.6% to 7.4% over 2022. Excluding consideration of qualitative adjustments, this scenario would result in a quantitative lifetime loss estimate of approximately 1.16x our modeled period-end ACL, or an increase of approximately $160 million. This analysis relates only to the modeled credit loss estimate and not to the overall period-end ACL, which includes qualitative adjustments.
Because several quantitative and qualitative factors are considered in determining the ACL, this sensitivity analysis does not necessarily reflect the nature and extent of future changes in the ACL or even what the ACL would be under these economic circumstances. The sensitivity is intended to provide insights into the impact of adverse changes in the macroeconomic environment and the corresponding impact to modeled loss estimates. The hypothetical determination does not incorporate the impact of management judgment or other qualitative factors that could be applied in the actual estimation of the ACL and does not imply any expectation of future deterioration in our loss rates.
It remains difficult to estimate how changes in economic forecasts might affect our ACL because such forecasts consider a wide variety of variables and inputs, and changes in the variables and inputs may not occur at the same time or in the same direction, and such changes may have differing impacts by product types. The variables and inputs may be idiosyncratically affected by risks to the economy, including changing monetary and fiscal policies and their impact on inflationary trends, as well as continuing supply-chain challenges. Changes in one or multiple of the key variables may have a material impact to our estimation of expected credit losses.
For additional information regarding the ACL, see Note 5 of this report, and “—Critical Accounting Estimates - Allowance for Credit Losses” and Note 6 in our 2021 Form 10-K.
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ACCOUNTING AND REPORTING DEVELOPMENTS
Accounting standards issued but not adopted as of March 31, 2022
PronouncementSummary of GuidanceEffects on Financial Statements
Troubled Debt Restructurings and Vintage Disclosures

Issued March 2022
•Eliminates the separate recognition and measurement guidance for TDRs

•Requires evaluation of all modifications to borrowers experiencing financial difficulty to determine whether the modification results in a new loan or continuation of an existing loan

•Requires expected credit losses measured under a discounted cash flow method to be determined using an effective interest rate based on the modified (not original) contractual terms of the loan

•Enhances disclosures by creditors for modifications of receivables from borrowers experiencing financial difficulty in the form of principal forgiveness, an interest rate reduction, an other-than-insignificant payment delay or a term extension

•Requires disclosure of current period gross charge-offs by vintage year for loans and net investments in leases

•Transition is prospective, with an option to adopt the recognition and measurement guidance for TDRs on a modified retrospective basis, resulting in a cumulative-effect adjustment to retained earnings in the period of adoption

•Required effective date: January 1, 2023, with early adoption permitted. Management is currently evaluating adoption prior to the effective date.

•Adoption is not expected to have a material financial impact on our Consolidated Financial Statements, but a meaningful impact on our required disclosures in the Notes to our Consolidated Financial Statements.
Derivatives and Hedging - Fair Value Hedging - Portfolio Layer Method

Issued March 2022
•Replaces the ‘last-of-layer’ method.

•Allows the designation of multiple layers in a closed portfolio of financial assets.

•Permits hedging of non-prepayable as well as prepayable assets.

•Prohibits the consideration of basis adjustments when measuring expected credit losses of assets in the closed portfolio or determining whether an AFS security is impaired.

•The guidance on hedging multiple layers in a closed portfolio is applied prospectively. The guidance on the accounting for fair value basis adjustments is applied on a modified retrospective basis.
•Required effective date: January 1, 2023. Early adoption is permitted.

•Adoption is not expected to have a material impact on our Consolidated Financial Statements.
RISK GOVERNANCE
We are committed to maintaining a strong, integrated, and proactive approach to the management of all risks to which we are exposed in pursuit of our business objectives. A key aspect of our Board’s responsibility as the main decision making body is setting our risk appetite to ensure that the levels of risk that we are willing to accept in the attainment of our strategic business and financial objectives are clearly understood.
To enable our Board to carry out its objectives, it has delegated authority for risk management activities, as well as governance and oversight of those activities, to a number of Board and executive management level risk committees. The Executive Risk Committee, chaired by the Chief Risk Officer, is responsible for oversight of risk across the enterprise and actively considers our inherent material risks, analyzes our overall risk profile and seeks confirmation that the risks are being appropriately identified, assessed and mitigated. Reporting to the Executive Risk Committee are the following committees covering specific areas of risk: Compliance and Operational Risk Committee, Model Risk Committee, Credit Policy Committee, Asset Liability Committee, Business Initiatives Review Committee, and the Conduct and Ethics Committee.
There have been no significant changes in our risk governance practices, risk framework, risk appetite, or credit risk as described in “—Risk Governance” in our 2021 Form 10-K.
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MARKET RISK
Market risk refers to potential losses arising from changes in interest rates, foreign exchange rates, equity prices, commodity prices and/or other relevant market rates or prices. Modest market risk arises from trading activities that serve customer needs, including hedging of interest rate and foreign exchange risk. As described below, more material market risk arises from our non-trading banking activities, such as loan origination and deposit-gathering. We have established enterprise-wide policies and methodologies to identify, measure, monitor and report market risk. We actively manage market risk for both non-trading and trading activities.
Non-Trading Risk
We are exposed to market risk as a result of non-trading banking activities. This market risk is substantially composed of interest rate risk, as we have no commodity risk and de minimis direct currency and equity risk. We also have market risk related to capital markets loan originations, as well as the valuation of our MSRs. There have been no significant changes in our sources of interest rate risk, interest rate risk practices, risk framework, metrics or assumptions as described in “—Market Risk — Non-Trading Risk” in our 2021 Form 10-K.
The table below reports net interest income exposures against a variety of interest rate scenarios. Our policies involve measuring exposures as a percentage change in net interest income over the next year due to either instantaneous or gradual parallel changes in rates relative to the market implied forward yield curve. As the following table illustrates, our balance sheet is asset-sensitive; net interest income would benefit from an increase in interest rates, while exposure to a decline in interest rates is within limit. While an instantaneous and severe shift in interest rates is included in this analysis, we believe that any actual shift in interest rates would likely be more gradual and therefore have a more modest impact.
The table below presents the sensitivity of net interest income to various parallel yield curve shifts from the market implied forward yield curve:
Table 21: Sensitivity of Net Interest Income
Estimated % Change in Net Interest Income over 12 Months
Basis pointsMarch 31, 2022December 31, 2021
Instantaneous Change in Interest Rates  
20013.8 %19.4 %
1007.1 10.2 
-25(2.0)(3.0)
Gradual Change in Interest Rates
2007.2 %10.1 %
1003.7 5.2 
-25(1.0)(1.5)
We continue to manage asset sensitivity within the scope of our policy, changing market conditions and changes in our balance sheet. Asset sensitivity against a 200 basis point gradual increase in rates was 7.2% at March 31, 2022, compared to 10.1% at December 31, 2021. The change reflects the evolving balance sheet and the rising base net interest income, which reduces the asset sensitivity to further rate increases. We continue to adjust our hedge positions to capture higher forward rates and manage evolving downside risks through dollar-cost averaging our entry points for monetizing the asset sensitivity. Current levels of asset sensitivity continue to provide meaningful upside benefit to net interest income as we enter a period of expected higher short-term policy rates from the FRB. Changes in interest rates can also affect the risk positions, which impacts the repricing sensitivity or beta of the deposit base as well as the cash flows on assets that allow for early payoff without a penalty. The risk position is managed within our risk limits, and long-term view of interest rates through occasional adjustments to securities investments, interest rate swaps and mix of funding.
We use a valuation measure of exposure to structural interest rate risk, EVE, as a supplement to net interest income simulations. EVE complements net interest income simulation analysis as it estimates risk exposure over a long-term horizon. EVE measures the extent to which the economic value of assets, liabilities and off-balance sheet instruments may change in response to fluctuations in interest rates. This analysis is highly dependent upon assumptions applied to assets and liabilities with non-contractual maturities. The change in value is expressed as a percentage of regulatory capital.
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We use interest rate swap contracts to manage the interest rate exposure to variability in the interest cash flows on our floating-rate assets and floating-rate wholesale funding, and to hedge market risk on fixed-rate capital markets debt issuances.
Table 22: Interest Rate Swap Contracts Used to Manage Non-Trading Interest Rate Exposure
March 31, 2022December 31, 2021
Weighted AverageWeighted Average
(dollars in millions)Notional AmountMaturity (Years)Receive RatePay Rate Notional AmountMaturity (Years)Receive RatePay Rate
Cash flow - receive-fixed/pay-variable - conventional ALM(1)(2)
$15,750 4.1 1.3 %0.6 %$16,250 3.7 1.0 %0.1 %
Fair value - receive-fixed/pay-variable - conventional debt1,500 1.8 2.4 0.6 2,200 1.3 2.5 0.2 
Cash flow - pay-fixed/receive-variable - conventional ALM(1)
— — — — 3,000 2.5 0.1 1.7 
Fair value - pay-fixed/receive-variable - conventional ALM(1)
— — — — 2,000 2.7 0.1 1.5 
Total portfolio swaps$17,250 3.9 1.4 %0.6 %$23,450 3.3 1.0 %0.4 %
(1) Asset Liability Management (“ALM”) strategies used to manage interest rate exposures include interest rate swap contracts used to manage exposure to the variability in the interest cash flows on our floating-rate commercial loans and floating-rate wholesale funding, as well as the variability in the fair value of AFS securities.
(2) March 31, 2022 includes $2.0 billion of forward-starting swaps that will become effective in the third quarter of 2022.
Table 23: Pre-Tax Gains (Losses) Recorded in the Consolidated Statements of Operations and the Consolidated Statements of Comprehensive Income on Cash Flow Hedges
Three Months Ended March 31,
(in millions)20222021
Amount of pre-tax net gains (losses) recognized in OCI($661)($28)
Amount of pre-tax net gains (losses) reclassified from OCI into interest income37 46 
Amount of pre-tax net gains (losses) reclassified from OCI into interest expense(5)(12)
(1) Using the interest rate curve at March 31, 2022 with respect to cash flow hedge strategies, we estimate that approximately ($141) million will be reclassified from AOCI to net interest income over the next 12 months.
LIBOR Transition
For details regarding our LIBOR Transition Program and associated efforts to plan for the discontinuation of LIBOR, see “—Market Risk — LIBOR Transition” in our 2021 Form 10-K. There were no significant changes relative to the program during the three months ended March 31, 2022.
Capital Markets
A key component of our capital markets activities is the underwriting and distribution of corporate credit facilities to partially finance merger and acquisition transactions for our clients. We have a rigorous risk management process around these activities, including a limit structure capping our underwriting risk, our potential loss, and sub-limits for specific asset classes. Further, the ability to approve underwriting exposure is delegated only to senior level individuals in the credit risk management and capital markets organizations with each transaction adjudicated in the Loan Underwriting Approval Committee.
Mortgage Servicing Rights    
We have market risk associated with the value of residential MSRs, which are impacted by various types of inherent risks, including duration, basis, convexity, volatility and yield curve.
As part of our overall risk management strategy relative to the fair market value of the MSRs, we enter into various free-standing derivatives, such as interest rate swaps, interest rate swaptions, interest rate futures, and forward contracts to purchase mortgage-backed securities to economically hedge the changes in fair value. As of March 31, 2022 and December 31, 2021, the fair value of our MSRs was $1.2 billion and $1.0 billion, respectively, and the total notional amount of related derivative contracts was $13.4 billion and $11.8 billion, respectively. Gains and losses on MSRs and the related derivatives used for hedging are included in mortgage banking fees in the Consolidated Statements of Operations.
As with our traded market risk-based activities, earnings at risk excludes the impact of MSRs. MSRs are captured under our single price risk management framework that is used for calculating a management value at risk that is consistent with the definition used by banking regulators.
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Trading Risk
We are exposed to market risk primarily through client facilitation activities including derivatives and foreign exchange products as well as underwriting and market making activities. Exposure is created as a result of changes in interest rates and related basis spreads and volatility, foreign exchange rates, equity prices, and credit spreads on a select range of interest rates, foreign exchange, commodities, equity securities, corporate bonds and secondary loan instruments. These securities underwriting and trading activities are conducted through CBNA, CCMI and JMP. There have been no significant changes in our market risk governance, market risk measurement, or market risk practices including VaR, stressed VaR, sensitivity analysis, stress testing, or VaR model review and validation as described in “—Market Risk — Trading Risk” in our 2021 Form 10-K.
Market Risk Regulatory Capital
The U.S. banking regulators’ “Market Risk Rule” covers the calculation of market risk capital. For the purposes of the Market Risk Rule, all of our client facing trades and associated hedges maintain a net low risk and qualify as “covered positions.” The internal management VaR measure is calculated based on the same population of trades that is utilized for regulatory VaR.
Table 24: Results of Modeled and Non-Modeled Measures for Regulatory Capital Calculations
(in millions)For the Three Months Ended March 31, 2022For the Three Months Ended March 31, 2021
Market Risk Category 
Period End
Average
HighLowPeriod EndAverageHighLow
Interest Rate$1 $2 $6 $— $2 $3 $6 $1 
Foreign Exchange Currency Rate— — 3 — — — — — 
Credit Spread3 9 14 3 15 13 18 6 
Commodity— — — — — — — — 
General VaR3 10 17 3 14 12 16 7 
Specific Risk VaR— — — — — — — — 
Total VaR$3 $10 $17 $3 $14 $12 $16 $7 
Stressed General VaR$15 $13 $19 $4 $18 $15 $19 $9 
Stressed Specific Risk VaR— — — — — — — — 
Total Stressed VaR$15 $13 $19 $4 $18 $15 $19 $9 
Market Risk Regulatory Capital$67 $82 
Specific Risk Not Modeled Add-on25 15 
Total Market Risk Regulatory Capital$92 $97 
Market Risk-Weighted Assets$1,154 $1,216 
VaR Backtesting
Backtesting is one form of validation of the VaR model and is run daily. The Market Risk Rule requires a comparison of our internal VaR measure to the actual net trading revenue (excluding fees, commissions, reserves, intra-day trading and net interest income) for each day over the preceding year (the most recent 250 business days). Any observed loss in excess of the VaR number is taken as an exception. The level of exceptions determines the multiplication factor used to derive the VaR and SVaR-based capital requirement for regulatory reporting purposes, when applicable. We perform sub-portfolio backtesting as required under the Market Risk Rule, using models approved by our banking regulators, for interest rate, credit spread and foreign exchange positions.
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The following graph shows our daily net trading revenue and total internal, modeled VaR for the twelve months ended March 31, 2022.
Daily VaR Backtesting

cfg-20220331_g2.jpg
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NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS
For more information on the computation of our non-GAAP financial measures, see “—Introduction — Non-GAAP Financial Measures,” included in this Report. The following tables present computations of non-GAAP financial measures representing our “Underlying” results used throughout the MD&A:
Table 25: Reconciliations of Non-GAAP Measures
  As of and for the Three Months Ended March 31,
(in millions, except share, per share and ratio data)Ref.20222021
Total revenue, Underlying:
Total revenue (GAAP)A$1,645 $1,659 
Less: Notable items— — 
Total revenue, Underlying (non-GAAP)B$1,645 $1,659 
Noninterest expense, Underlying:
Noninterest expense (GAAP)C$1,106 $1,018 
Less: Notable items48 20 
Noninterest expense, Underlying (non-GAAP)D$1,058 $998 
Pre-provision profit:
Total revenue (GAAP)A$1,645 $1,659 
Less: Noninterest expense (GAAP)C1,106 1,018 
Pre-provision profit (GAAP)$539 $641 
Pre-provision profit, Underlying
Total revenue, Underlying (non-GAAP)B$1,645 $1,659 
Less: Noninterest expense, Underlying (non-GAAP)D1,058 998 
Pre-provision profit, Underlying (non-GAAP)$587 $661 
Provision (benefit) for credit losses, Underlying:
Provision (benefit) for credit losses (GAAP)$3 ($140)
Less: Notable items24 — 
Provision (benefit) for credit losses, Underlying (non-GAAP)($21)($140)
Income before income tax expense, Underlying:
Income before income tax expense (GAAP)E$536 $781 
Less: Income (loss) before income tax expense (benefit) related to notable items(72)(20)
Income before income tax expense, Underlying (non-GAAP)F$608 $801 
Income tax expense and effective income tax rate, Underlying:
Income tax expense (GAAP)G$116 $170 
Less: Income tax expense (benefit) related to notable items(16)(5)
Income tax expense, Underlying (non-GAAP)H$132 $175 
Effective income tax rate (GAAP)G/E21.70 %21.76 %
Effective income tax rate, Underlying (non-GAAP)H/F21.70 21.85 
Net income, Underlying:
Net income (GAAP)I$420 $611 
Add: Notable items, net of income tax benefit56 15 
Net income, Underlying (non-GAAP)J$476 $626 
Net income available to common stockholders, Underlying:
Net income available to common stockholders (GAAP)K$396 $588 
Add: Notable items, net of income tax benefit56 15 
Net income available to common stockholders, Underlying (non-GAAP)L$452 $603 
Return on average common equity and return on average common equity, Underlying:
Average common equity (GAAP)M$20,981 $20,611 
Return on average common equityK/M7.65 %11.57 %
Return on average common equity, Underlying (non-GAAP)
L/M8.75 11.85 

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  As of and for the Three Months Ended March 31,
(in millions, except share, per share and ratio data)Ref.20222021
Return on average tangible common equity and return on average tangible common equity, Underlying: 
Average common equity (GAAP)M$20,981 $20,611 
Less: Average goodwill (GAAP)7,156 7,050 
Less: Average other intangibles (GAAP)80 57 
Add: Average deferred tax liabilities related to goodwill (GAAP)383 379 
Average tangible common equity N$14,128 $13,883 
Return on average tangible common equity K/N11.36 %17.17 %
Return on average tangible common equity, Underlying (non-GAAP)L/N12.99 17.59 
Return on average total assets and return on average total assets, Underlying:
Average total assets (GAAP)O$188,317 $182,569 
Return on average total assetsI/O0.90 %1.36 %
Return on average total assets, Underlying (non-GAAP)J/O1.03 1.39 
Return on average total tangible assets and return on average total tangible assets, Underlying: 
Average total assets (GAAP)O$188,317 $182,569 
Less: Average goodwill (GAAP) 7,156 7,050 
Less: Average other intangibles (GAAP) 80 57 
Add: Average deferred tax liabilities related to goodwill (GAAP) 383 379 
Average tangible assets P$181,464 $175,841 
Return on average total tangible assets I/P0.94 %1.41 %
Return on average total tangible assets, Underlying (non-GAAP)J/P1.06 1.44 
Efficiency ratio and efficiency ratio, Underlying: 
Efficiency ratio C/A67.23 %61.35 %
Efficiency ratio, Underlying (non-GAAP)D/B64.28 60.19 
Operating leverage and operating leverage, Underlying:
(Decrease) increase in total revenue(0.85)%0.07 %
Increase in noninterest expense8.65 0.48 
Operating leverage(9.50 %)(0.41)%
(Decrease) increase in total revenue, Underlying (non-GAAP)(0.85)%0.07 %
Increase in noninterest expense, Underlying (non-GAAP)5.89 1.94 
Operating leverage, Underlying (non-GAAP)(6.74 %)(1.87)%
Tangible book value per common share:
Common shares - at period end (GAAP)Q423,031,985 425,930,159 
Common stockholders' equity (GAAP)$20,060 $20,688 
Less: Goodwill (GAAP)7,232 7,050 
Less: Other intangible assets (GAAP)115 54 
Add: Deferred tax liabilities related to goodwill (GAAP)387 380 
Tangible common equityR$13,100 $13,964 
Tangible book value per common shareR/Q$30.97 $32.79 
Net income per average common share - basic and diluted and net income per average common share - basic and diluted, Underlying:
Average common shares outstanding - basic (GAAP)S422,401,747 425,953,716 
Average common shares outstanding - diluted (GAAP)T424,670,871 427,880,530 
Net income per average common share - basic (GAAP)K/S$0.94 $1.38 
Net income per average common share - diluted (GAAP)K/T0.93 1.37 
Net income per average common share - basic, Underlying (non-GAAP)L/S1.07 1.41 
Net income per average common share - diluted, Underlying (non-GAAP)L/T1.07 1.41 
Dividend payout ratio and dividend payout ratio, Underlying:
Cash dividends declared and paid per common shareU$0.39 $0.39 
Dividend payout ratioU/(K/S)41 %28 %
Dividend payout ratio, Underlying (non-GAAP)U/(L/S)36 28 
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ITEM 1. FINANCIAL STATEMENTS

Page

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CONSOLIDATED BALANCE SHEETS (UNAUDITED)
(in millions, except share data)March 31, 2022December 31, 2021
ASSETS:
Cash and due from banks$1,223 $1,155 
Interest-bearing cash and due from banks8,713 8,003 
Interest-bearing deposits in banks685 316 
Debt securities available for sale, at fair value (including $865 and $640 pledged to creditors, respectively)(1)
25,319 26,067 
Debt securities held to maturity (fair value of $2,011 and $2,289 respectively, and including $70 and $77 pledged to creditors, respectively)(1)
2,056 2,242 
Loans held for sale, at fair value1,717 2,733 
Other loans held for sale99 735 
Loans and leases 131,305 128,163 
Less: Allowance for loan and lease losses(1,720)(1,758)
Net loans and leases129,585 126,405 
Derivative assets1,675 1,216 
Premises and equipment, net793 768 
Bank-owned life insurance2,960 2,843 
Goodwill7,232 7,116 
Other assets10,040 8,810 
TOTAL ASSETS$192,097 $188,409 
LIABILITIES AND STOCKHOLDERS’ EQUITY:
LIABILITIES:
Deposits:
Noninterest-bearing$50,113 $49,443 
Interest-bearing108,663 104,918 
          Total deposits158,776 154,361 
Short-term borrowed funds25 74 
Derivative liabilities635 197 
Long-term borrowed funds5,894 6,932 
Other liabilities4,693 3,425 
TOTAL LIABILITIES170,023 164,989 
Commitments and Contingencies (refer to Note 12)
STOCKHOLDERS’ EQUITY:
Preferred stock:
$25.00 par value,100,000,000 shares authorized; 2,050,000 shares issued and outstanding at March 31, 2022 and December 31, 2021
2,014 2,014 
Common stock:
$0.01 par value, 1,000,000,000 shares authorized; 572,153,923 shares issued and 423,031,985 shares outstanding at March 31, 2022 and 571,259,135 shares issued and 422,137,197 shares outstanding at December 31, 2021
6 6 
Additional paid-in capital19,021 19,005 
Retained earnings8,209 7,978 
Treasury stock, at cost, 149,121,938 shares at March 31, 2022 and December 31, 2021
(4,918)(4,918)
Accumulated other comprehensive income (loss)(2,258)(665)
TOTAL STOCKHOLDERS’ EQUITY$22,074 $23,420 
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY$192,097 $188,409 
(1) Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

The accompanying Notes to Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 36

CONSOLIDATED STATEMENTS OF OPERATIONS (UNAUDITED)
Three Months Ended March 31,
 (in millions, except share and per share data)20222021
INTEREST INCOME:
Interest and fees on loans and leases$1,048 $1,061 
Interest and fees on loans held for sale16 18 
Interest and fees on other loans held for sale 7 6 
Investment securities 138 128 
Interest-bearing deposits in banks 4 3 
Total interest income1,213 1,216 
INTEREST EXPENSE:
Deposits 25 50 
Long-term borrowed funds41 49 
Total interest expense66 99 
Net interest income1,147 1,117 
Provision (benefit) for credit losses3 (140)
Net interest income after provision (benefit) for credit losses1,144 1,257 
NONINTEREST INCOME:
Capital markets fees93 81 
Service charges and fees98 99 
Mortgage banking fees69 165 
Card fees60 55 
Trust and investment services fees61 58 
Letter of credit and loan fees38 38 
Foreign exchange and derivative products51 28 
Securities gains, net4 3 
Other income24 15 
Total noninterest income498 542 
NONINTEREST EXPENSE:
Salaries and employee benefits594 548 
Equipment and software150 152 
Outside services169 139 
Occupancy83 88 
Other operating expense110 91 
Total noninterest expense1,106 1,018 
Income before income tax expense 536 781 
Income tax expense116 170 
NET INCOME$420 $611 
Net income available to common stockholders$396 $588 
Weighted-average common shares outstanding:
Basic422,401,747 425,953,716 
Diluted424,670,871 427,880,530 
Per common share information:
Basic earnings $0.94 $1.38 
Diluted earnings 0.93 1.37 

The accompanying Notes to Consolidated Financial Statements are an integral part of these statements.
Citizens Financial Group, Inc. | 37

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (UNAUDITED)
Three Months Ended March 31,
(in millions)20222021
Net income$420 $611 
Other comprehensive income (loss):
Net unrealized derivative instruments gains (losses) arising during the periods, net of income taxes of ($170) and ($7), respectively
(491)(21)
Reclassification adjustment for net derivative (gains) losses included in net income, net of income taxes of ($8) and ($9), respectively
(24)(25)
Net unrealized debt securities gains (losses) arising during the periods, net of income taxes of ($357) and ($100), respectively
(1,077)(307)
Reclassification of net debt securities (gains) losses to net income, net of income taxes of ($1) and ($1), respectively
(3)(2)
Reclassification of actuarial loss to net income, net of income taxes of $1 and $0, respectively
2 4 
Total other comprehensive income (loss), net of income taxes(1,593)(351)
Total comprehensive income (loss)($1,173)$260 

The accompanying Notes to Consolidated Financial Statements are an integral part of these statements.
Citizens Financial Group, Inc. | 38

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY (UNAUDITED)
Preferred
 Stock		Common
 Stock		Additional Paid-in CapitalRetained EarningsTreasury Stock, at CostAccumulated Other Comprehensive Income (Loss)Total
(in millions)SharesAmountSharesAmount
Balance at January 1, 20212 $1,965 427 $6 $18,940 $6,445 ($4,623)($60)$22,673 
Dividends to common stockholders— — — — — (167)— — (167)
Dividends to preferred stockholders— — — — — (23)— — (23)
Treasury stock purchased— — (2)— — — (95)— (95)
Share-based compensation plans— — 1 — — — — — — 
Employee stock purchase plan— — — — 5 — — — 5 
Total comprehensive income (loss):
Net income— — — — — 611 — — 611 
Other comprehensive income (loss)— — — — — — — (351)(351)
Total comprehensive income (loss)— — — — — 611 — (351)260 
Balance at March 31, 20212 $1,965 426 $6 $18,945 $6,866 ($4,718)($411)$22,653 
Balance at January 1, 20222 $2,014 422 $6 $19,005 $7,978 ($4,918)($665)$23,420 
Dividends to common stockholders— — — — — (165)— — (165)
Dividends to preferred stockholders— — — — — (24)— — (24)
Share-based compensation plans— — 1 — 10 — — — 10 
Employee stock purchase plan — — — — 6 — — — 6 
Total comprehensive income (loss):
Net income— — — — — 420 — — 420 
Other comprehensive income (loss)— — — — — — — (1,593)(1,593)
Total comprehensive income (loss)— — — — — 420 — (1,593)(1,173)
Balance at March 31, 20222 $2,014 423 $6 $19,021 $8,209 ($4,918)($2,258)$22,074 

The accompanying Notes to Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 39

CONSOLIDATED STATEMENTS OF CASH FLOWS (UNAUDITED)

Three Months Ended March 31,
(in millions)20222021
OPERATING ACTIVITIES
Net income$420 $611 
Adjustments to reconcile net income to net change in cash due to operating activities:
Provision (benefit) for credit losses3 (140)
Net change in loans held for sale898 (622)
Depreciation, amortization and accretion67 152 
Deferred income taxes(47)80 
Share-based compensation33 22 
Net gain on sales of assets(4)(3)
Net (increase) decrease in other assets(1,216)(773)
Net increase (decrease) in other liabilities1,400 (17)
Net change due to operating activities1,554 (690)
INVESTING ACTIVITIES
Investment securities:
Purchases of debt securities available for sale(2,656)(4,256)
Proceeds from maturities and paydowns of debt securities available for sale1,203 2,281 
Proceeds from sales of debt securities available for sale704 54 
Proceeds from maturities and paydowns of debt securities held to maturity190 241 
Net (increase) decrease in interest-bearing deposits in banks(369)(2)
Acquisitions, net of cash acquired(143)— 
Purchases of loans(718)(478)
Sales of loans305 326 
Net (increase) decrease in loans and leases(2,196)1,194 
Capital expenditures, net(51)(10)
Purchase of bank-owned life insurance(100)(375)
Other(83)(47)
Net change due to investing activities(3,914)(1,072)
FINANCING ACTIVITIES
Net increase (decrease) in deposits4,415 4,185 
Net increase (decrease) in short-term borrowed funds(52)(176)
Repayments of long-term borrowed funds(1,004)(4)
Treasury stock purchased— (95)
Dividends declared and paid to common stockholders(165)(167)
Dividends declared and paid to preferred stockholders(33)(32)
Premium paid to exchange debt— (1)
Payments of employee tax withholding for share-based compensation(23)(21)
Net change due to financing activities3,138 3,689 
Net change in cash and cash equivalents(1)
778 1,927 
Cash and cash equivalents at beginning of period(1)
9,158 12,733 
Cash and cash equivalents at end of period(1)
$9,936 $14,660 
(1) Cash and cash equivalents include cash and due from banks and interest-bearing cash and due from banks as reflected on the Consolidated Balance Sheets.

The accompanying Notes to Consolidated Financial Statements are an integral part of these statements.
Citizens Financial Group, Inc. | 40

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED)
NOTE 1 - BASIS OF PRESENTATION
Basis of Presentation
The unaudited interim Consolidated Financial Statements, including the Notes presented in this document, have been prepared in accordance with GAAP interim reporting requirements and, therefore, do not include all information and Notes included in the audited Consolidated Financial Statements in conformity with GAAP. The unaudited interim Consolidated Financial Statements and Notes presented in this document should be read in conjunction with the Company’s audited Consolidated Financial Statements and accompanying Notes included in the Company’s 2021 Form 10-K. The Company’s principal business activity is banking, conducted through its banking subsidiary CBNA.
The unaudited interim Consolidated Financial Statements include the accounts of Citizens and subsidiaries in which Citizens has a controlling financial interest. All intercompany transactions and balances have been eliminated. The Company has evaluated its unconsolidated entities and does not believe that any entity in which it has an interest, but does not currently consolidate, meets the requirements to be consolidated as a variable interest entity. The unaudited interim Consolidated Financial Statements include all adjustments, consisting of normal recurring adjustments, necessary for a fair presentation of the results for the interim periods. The results for interim periods are not necessarily indicative of results for a full year.
The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Material estimates that are particularly susceptible to significant change in the near-term relate to the determination of the ACL.
Significant Accounting Policies
For further information regarding the Company’s significant accounting policies, see Note 1 in the Company’s 2021 Form 10-K.
NOTE 2 - ACQUISITIONS
Acquisition of HSBC
On February 18, 2022, CBNA closed on its previously announced HSBC transaction, which included 66 locations in the New York City metropolitan area, 9 locations in the Mid-Atlantic/Washington D.C. area, and 5 locations in Southeast Florida. The acquired liabilities and assets included approximately $6.3 billion in deposits and $1.5 billion in loans. The transaction resulted in an estimated increase to goodwill of approximately $120 million, which was allocated to the Consumer business segment as of March 31, 2022.
The results of HSBC’s operations are included in the Company’s consolidated statement of operations for the three months ended March 31, 2022 from the closing date of the HSBC transaction. The impact of these results, along with supplemental pro forma information as if the HSBC transaction had occurred on January 1, 2021, are not material to the Company’s Consolidated Statements of Operations.
The HSBC transaction has been accounted for as a business combination. Accordingly, the assets acquired and liabilities assumed from HSBC were recorded at fair value as of the transaction date. The determination of fair value requires management to make estimates about discount rates, future expected cash flows, market conditions and other future events that are highly subjective in nature and are subject to change. Fair value estimates related to the assets acquired and liabilities assumed from HSBC are subject to adjustment for up to one year after the closing date. Valuations subject to adjustment include, but are not limited to, loans, deposits, certain other assets and the core deposit intangible, although any such adjustments are not expected to be material. The fair value of the assets acquired and liabilities assumed from HSBC are not material to the Company’s Consolidated Balance Sheet as of March 31, 2022.
Citizens Financial Group, Inc. | 41

Acquisition of Investors
On April 6, 2022, Citizens completed its previously announced merger with Investors pursuant to an agreement and plan on merger entered into on July 28, 2021. Pursuant to the terms of the agreement, Investors merged with Citizens, with Citizens as the surviving corporation, and Investors Bank, a New Jersey state-chartered bank and wholly-owned subsidiary of Investors, merged with CBNA, with CBNA as the surviving bank. The acquisition of Investors builds our physical presence in the Mid-Atlantic region with the addition of 154 branches located in the greater New York City and Philadelphia metropolitan areas and across New Jersey. On March 31, 2022, Investors’ Consolidated Balance Sheet had approximately $23 billion of loans and $20 billion of deposits.
Upon closing of the merger, each share of Investors common stock was converted into 0.297 of a share of the Company’s common stock. In addition, outstanding restricted shares and stock options previously granted pursuant to Investors equity compensation plans were converted into Company restricted shares and stock options subject to their original terms and conditions. As a result, the transaction resulted in an increase of approximately 73.6 million basic and diluted shares. The Company also paid $355 million to shareholders of Investors, who received $1.46 in cash for each share of Investors they owned.
The Investors transaction will be accounted for as a business combination. Accordingly, the purchase price will be allocated to the assets acquired and liabilities assumed based on their fair values as of the merger effective date. The determination of fair value requires management to make estimates about discount rates, future expected cash flows, market conditions and other future events that are highly subjective in nature and are subject to change. Given the close proximity between the transaction closing date and the filing of the Company’s Quarterly Report on Form 10-Q, the preliminary purchase price allocation is not yet complete. Management expects to complete the initial accounting for its merger with Investors, including the purchase price allocation, later in the second quarter of 2022. As a result, the estimated fair values of the assets acquired and liabilities assumed, the valuation techniques and inputs used to measure and develop the fair values, and any goodwill recorded will be disclosed in the Company’s Quarterly Report on Form 10-Q for the period ended June 30, 2022, along with supplemental pro forma financial information as if the merger with Investors had occurred as of January 1, 2021.
NOTE 3 - SECURITIES
The following table presents the major components of securities at amortized cost and fair value:
March 31, 2022December 31, 2021
(in millions)Amortized CostGross Unrealized GainsGross Unrealized LossesFair ValueAmortized CostGross Unrealized GainsGross Unrealized LossesFair Value
U.S. Treasury and other$158 $— ($4)$154 $11 $— $— $11 
State and political subdivisions2 — — 2 2 — — 2 
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities25,074 4 (1,580)23,498 24,607 210 (375)24,442 
Other/non-agency412 2 (13)401 397 9 (1)405 
Total mortgage-backed securities25,486 6 (1,593)23,899 25,004 219 (376)24,847 
Collateralized loan obligations1,276 — (12)1,264 1,208 — (1)1,207 
Total debt securities available for sale, at fair value$26,922 $6 ($1,609)$25,319 $26,225 $219 ($377)$26,067 
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities$1,370 $3 ($18)$1,355 $1,505 $52 $— $1,557 
Total mortgage-backed securities1,370 3 (18)1,355 1,505 52 — 1,557 
Asset-backed securities686 — (30)656 737 2 (7)732 
Total debt securities held to maturity$2,056 $3 ($48)$2,011 $2,242 $54 ($7)$2,289 
Equity securities, at cost$611 $— $— $611 $624 $— $— $624 
Equity securities, at fair value130 — — 130 109 — — 109 
Accrued interest receivable on debt securities totaled $59 million and $56 million as of March 31, 2022 and December 31, 2021, respectively, and is included in other assets in the Consolidated Balance Sheets.
Citizens Financial Group, Inc. | 42

The following table presents the amortized cost and fair value of debt securities by contractual maturity as of March 31, 2022. Expected maturities may differ from contractual maturities because issuers may have the right to call or prepay obligations with or without incurring penalties.
Distribution of Maturities
(in millions)1 Year or LessAfter 1 Year through 5 YearsAfter 5 Years through 10 YearsAfter 10 YearsTotal
Amortized cost:
U.S. Treasury and other$11 $49 $98 $— $158 
State and political subdivisions— — — 2 2 
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities4 63 1,902 23,105 25,074 
Other/non-agency— — — 412 412 
Collateralized loan obligations— — 25 1,251 1,276 
Total debt securities available for sale15 112 2,025 24,770 26,922 
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities— — — 1,370 1,370 
Asset-backed securities— — 686 — 686 
Total debt securities held to maturity— — 686 1,370 2,056 
Total amortized cost of debt securities$15 $112 $2,711 $26,140 $28,978 
Fair value:
U.S. Treasury and other$11 $48 $95 $— $154 
State and political subdivisions— — — 2 2 
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities4 62 1,866 21,566 23,498 
Other/non-agency— — — 401 401 
Collateralized loan obligations— — 24 1,240 1,264 
Total debt securities available for sale15 110 1,985 23,209 25,319 
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities— — — 1,355 1,355 
Asset-backed securities— — 656 — 656 
Total debt securities held to maturity— — 656 1,355 2,011 
Total fair value of debt securities$15 $110 $2,641 $24,564 $27,330 
Taxable interest income from investment securities as presented in the Consolidated Statements of Operations was $138 million and $128 million for the three months ended March 31, 2022 and 2021, respectively.
The following table presents realized gains and losses on securities:
Three Months Ended March 31,
(in millions)20222021
Gains on sale of securities$7 $3 
Losses on sale of securities(3)— 
Securities gains, net$4 $3 
The following table presents the amortized cost and fair value of debt securities pledged:
March 31, 2022December 31, 2021
(in millions)Amortized CostFair ValueAmortized CostFair Value
Pledged against derivatives, to qualify for fiduciary powers, and to secure public and other deposits as required by law$4,733 $4,415 $4,816 $4,782 
Pledged as collateral for FHLB borrowing capacity430 420 325 333 
Pledged against repurchase agreements— — 1 1 
The Company regularly enters into security repurchase agreements with unrelated counterparties, which involve the transfer of a security from one party to another, and a subsequent transfer of substantially the same security back to the original party. These repurchase agreements are typically short-term in nature and are accounted for as secured borrowed funds in the Company’s Consolidated Balance Sheets. The Company
Citizens Financial Group, Inc. | 43

recognized no offsetting of short-term receivables or payables as of March 31, 2022 or December 31, 2021. The Company offsets certain derivative assets and derivative liabilities in the Consolidated Balance Sheets. For further information see Note 9.
There were no securitizations of mortgage loans retained in the investment portfolio for the three months ended March 31, 2022, and $81 million for the three months ended March 31, 2021. These securitizations include a substantive guarantee by a third party. In 2021, the guarantors were FNMA, FHLMC and GNMA. The debt securities received from the guarantors are classified as AFS.
Impairment
The Company evaluated its existing HTM portfolio as of March 31, 2022 and concluded that 67% of HTM securities met the zero expected credit loss criteria; therefore, no ACL was recognized. Lifetime expected credit losses on the remainder of the HTM portfolio were determined to be insignificant based on the modeling of the Company’s credit loss position in the securities. The Company monitors the credit exposure through the use of credit quality indicators. For these securities, the Company uses external credit ratings or an internally derived credit rating when an external rating is not available. All securities were determined to be investment grade at March 31, 2022.
The following tables present AFS debt securities with fair values below their respective carrying values, separated by the duration the securities have been in a continuous unrealized loss position:
March 31, 2022
Less than 12 Months12 Months or LongerTotal
(dollars in millions)Fair ValueGross Unrealized LossesFair ValueGross Unrealized LossesFair ValueGross Unrealized Losses
U.S. Treasury and other$154 ($4)$— $— $154 ($4)
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities16,512 (883)6,265 (697)22,777 (1,580)
Other/non-agency268 (13)— — 268 (13)
Total mortgage-backed securities16,780 (896)6,265 (697)23,045 (1,593)
Collateralized loan obligations1,237 (12)— — 1,237 (12)
Total$18,171 ($912)$6,265 ($697)$24,436 ($1,609)
December 31, 2021
Less than 12 Months12 Months or LongerTotal
(dollars in millions)Fair ValueGross Unrealized LossesFair ValueGross Unrealized LossesFair ValueGross Unrealized Losses
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities$14,131 ($320)$1,236 ($55)$15,367 ($375)
Other/non-agency123 (1)— — 123 (1)
Total mortgage-backed securities14,254 (321)1,236 (55)15,490 (376)
Collateralized loan obligations736 (1)— — 736 (1)
Total$14,990 ($322)$1,236 ($55)$16,226 ($377)
Citizens does not currently have the intent to sell these debt securities, and it is not more likely than not that the Company will be required to sell these debt securities prior to recovery of their amortized cost bases. Citizens has determined that credit losses are not expected to be incurred on the U.S. Treasury securities, agency MBS, non-agency MBS, and CLOs identified with unrealized losses as of March 31, 2022. The unrealized losses on these debt securities reflect non-credit-related factors driven by changes in interest rates. Therefore, the Company has determined that these debt securities are not impaired.
Citizens Financial Group, Inc. | 44

NOTE 4 - LOANS AND LEASES
Loans held for investment are reported at the amount of their outstanding principal, net of charge-offs, unearned income, deferred loan origination fees and costs, and unamortized premiums or discounts on purchased loans.
The following table presents loans and leases, excluding LHFS:
(in millions)March 31, 2022December 31, 2021
Commercial and industrial$45,724 $44,500 
Commercial real estate14,268 14,264 
Leases1,529 1,586 
Total commercial61,521 60,350 
Residential mortgages24,211 22,822 
Home equity12,264 12,015 
Automobile14,439 14,549 
Education13,306 12,997 
Other retail5,564 5,430 
Total retail69,784 67,813 
Total loans and leases$131,305 $128,163 
Accrued interest receivable on loans and leases held for investment totaled $452 million and $450 million as of March 31, 2022 and December 31, 2021, respectively, and is included in other assets in the Consolidated Balance Sheets.
Loans pledged as collateral for FHLB borrowing capacity, primarily residential mortgages and home equity products, totaled $27.5 billion and $26.1 billion at March 31, 2022 and December 31, 2021, respectively. Loans pledged as collateral to support the contingent ability to borrow at the FRB discount window, if necessary, were primarily comprised of education, automobile, commercial and industrial, and commercial real estate loans, and totaled $36.0 billion and $35.8 billion at March 31, 2022 and December 31, 2021, respectively.
Interest income on direct financing and sales-type leases was $11 million and $13 million for the three months ended March 31, 2022 and 2021, respectively, and is reported within interest and fees on loans and leases in the Consolidated Statements of Operations.
    The following table presents the composition of LHFS:
March 31, 2022December 31, 2021
(in millions)
Residential Mortgages(1)
Commercial(2)
Total
Residential Mortgages(1)
Commercial(2)
Total
Loans held for sale at fair value$1,595 $122 $1,717 $2,657 $76 $2,733 
Other loans held for sale— 99 99 — 735 735 
(1) Residential mortgage LHFS are originated for sale.
(2) Commercial LHFS at fair value consist of loans managed by the Company’s commercial secondary loan desk. Other commercial LHFS generally consist of loans associated with the Company’s syndication business.
NOTE 5 - ALLOWANCE FOR CREDIT LOSSES, NONACCRUAL LOANS AND LEASES, AND CONCENTRATIONS OF CREDIT RISK
Allowance for Credit Losses    
Recorded in the ACL is management’s estimate of expected credit losses in the Company’s loan and lease portfolios. See Note 6 in the Company’s 2021 Form 10-K for a detailed discussion of the ACL reserve methodology and estimation techniques as of December 31, 2021. There were no significant changes to the ACL reserve methodology during the three months ended March 31, 2022.
Citizens Financial Group, Inc. | 45

The following table presents a summary of changes in the ACL for the three months ended March 31, 2022:
Three Months Ended March 31, 2022
(in millions)CommercialRetailTotal
Allowance for loan and lease losses, beginning of period$821 $937 $1,758 
Charge-offs(14)(87)(101)
Recoveries3 39 42 
Net charge-offs(11)(48)(59)
Provision expense (benefit) for loans and leases(32)53 21 
Allowance for loan and lease losses, end of period778 942 1,720 
Allowance for unfunded lending commitments, beginning of period153 23 176 
Provision expense (benefit) for unfunded lending commitments(6)(12)(18)
Allowance for unfunded lending commitments, end of period147 11 158 
Total allowance for credit losses, end of period$925 $953 $1,878 
During the three months ended March 31, 2022 net charge-offs of $59 million and a credit provision of $3 million resulted in a reduction of $56 million to the ACL. The $3 million credit provision includes the “double count” of the $24 million day-one CECL provision expense tied to the HSBC transaction.
The decrease in commercial net charge-offs of $93 million for the three months ended March 31, 2022 as compared to the three months ended March 31, 2021 reflects the strong economic growth that began in the fourth quarter of 2020 and continued solid credit performance. Retail net charge-offs were down $6 million in the three months ended March 31, 2022 as compared to the three months ended March 31, 2021 as consumers continue to benefit from the fiscal support provided during the pandemic, the rapid growth in jobs, and elevated residential mortgage and auto loan collateral values.
To determine the ACL as of March 31, 2022, the Company utilized an economic forecast that generally reflects real GDP growth on an annual average basis of 2.5% and an average unemployment rate of 5.2% in 2022. This forecast reflects a positive overall macroeconomic outlook, generally in-line with December 31, 2021, which reflected real GDP growth on an annual average basis of 2.8% and an average unemployment rate of 6% in 2022. While the U.S. economy has remained strong, uncertainty remains. The Company continues to utilize a qualitative allowance framework to reassess and adjust ACL reserve levels. Macroeconomic forecast risk, driven by uncertainty around and volatility of key macroeconomic variables, is one of the primary factors influencing the qualitative reserve.
The Company’s March 2022 qualitative consideration for macroeconomic risk reflects the strength of the overall economy weighed against the headwinds of tightening monetary and fiscal policies, impacts of elevated inflation, including the gap between wage gains and inflation rate, labor shortages, continuing supply-chain challenges, and possible consequences from Russia’s invasion of Ukraine. The Company expects the combination of these items to likely create volatility in key macroeconomic variables. While COVID has reemerged in certain areas of the world, the impact to the US economy has been limited to date given vaccination rates and material reductions in hospitalizations and deaths, reductions in consumer concerns about the pandemic, and a strong labor market with over 11 million open jobs as of February 2022.
The following table presents a summary of changes in the ACL for the three months ended March 31, 2021:
Three Months Ended March 31, 2021
(in millions)CommercialRetailTotal
Allowance for loan and lease losses, beginning of period$1,233 $1,210 $2,443 
Charge-offs(134)(93)(227)
Recoveries30 39 69 
Net charge-offs(104)(54)(158)
Provision expense (benefit) for loans and leases17 (108)(91)
Allowance for loan and lease losses, end of period1,146 1,048 2,194 
Allowance for unfunded lending commitments, beginning of period186 41 227 
Provision expense (benefit) for unfunded lending commitments(21)(28)(49)
Allowance for unfunded lending commitments, end of period165 13 178 
Total allowance for credit losses, end of period$1,311 $1,061 $2,372 
Citizens Financial Group, Inc. | 46

Credit Quality Indicators
The Company presents loan and lease portfolio segments and classes by credit quality indicator and vintage year. Citizens defines the vintage date for the purpose of this disclosure as the date of the most recent credit decision. In general, renewals are categorized as new credit decisions and reflect the renewal date as the vintage date. Loans modified in a TDR are considered a continuation of the original loan and vintage date corresponds with the most recent credit decision.
For commercial loans and leases, Citizens utilizes regulatory classification ratings to monitor credit quality. The assignment of regulatory classification ratings occurs at loan origination and are periodically re-evaluated by Citizens utilizing a risk-based approach, including any time management becomes aware of information affecting the borrowers' ability to fulfill their obligations. The review process considers both quantitative and qualitative factors. Loans with a “pass” rating are those that the Company believes will fully repay in accordance with the contractual loan terms. Commercial loans and leases identified as “criticized” have some weakness or potential weakness that indicate an increased probability of future loss. Citizens groups “criticized” loans into three categories, “special mention,” “substandard,” and “doubtful.” Special mention loans have potential weaknesses that, if left uncorrected, may result in deterioration of the Company’s credit position at some future date. Substandard loans are inadequately protected loans; these loans have well-defined weaknesses that could hinder normal repayment or collection of the debt. Doubtful loans have the same weaknesses as substandard, with the added characteristic that the possibility of loss is high and collection of the full amount of the loan is improbable.
The following table presents the amortized cost basis of commercial loans and leases, by vintage date and regulatory classification rating, as of March 31, 2022:
Term Loans by Origination YearRevolving Loans
(in millions)20222021202020192018Prior to 2018Within the Revolving PeriodConverted to TermTotal
Commercial and industrial
Pass$1,944 $9,819 $3,007 $2,908 $2,094 $2,975 $20,729 $118 $43,594 
Special Mention1 74 58 107 105 114 385 1 845 
Substandard— 89 89 222 78 195 419 17 1,109 
Doubtful7 12 19 4 10 25 96 3 176 
Total commercial and industrial1,952 9,994 3,173 3,241 2,287 3,309 21,629 139 45,724 
Commercial real estate
Pass784 2,667 2,420 2,889 1,465 1,587 1,458 3 13,273 
Special Mention— 54 48 228 93 79 10 — 512 
Substandard— 1 — 84 243 141 3 — 472 
Doubtful— 1 9 — — 1 — — 11 
Total commercial real estate784 2,723 2,477 3,201 1,801 1,808 1,471 3 14,268 
Leases
Pass68 406 275 126 141 493 — — 1,509 
Special Mention— 2 2 — 3 1 — — 8 
Substandard— 1 3 5 2 — — — 11 
Doubtful— — — — — 1 — — 1 
Total leases68 409 280 131 146 495 — — 1,529 
Total commercial
Pass(1)
2,796 12,892 5,702 5,923 3,700 5,055 22,187 121 58,376 
Special Mention1 130 108 335 201 194 395 1 1,365 
Substandard— 91 92 311 323 336 422 17 1,592 
Doubtful7 13 28 4 10 27 96 3 188 
Total commercial$2,804 $13,126 $5,930 $6,573 $4,234 $5,612 $23,100 $142 $61,521 

Citizens Financial Group, Inc. | 47

The following table presents the amortized cost basis of commercial loans and leases, by vintage date and regulatory classification rating, as of December 31, 2021:
Term Loans by Origination YearRevolving Loans
(in millions)20212020201920182017Prior to 2017Within the Revolving PeriodConverted to TermTotal
Commercial and industrial
Pass$10,218 $3,336 $3,599 $2,284 $1,426 $1,863 $19,406 $122 $42,254 
Special Mention47 71 155 114 41 64 316 1 809 
Substandard97 112 215 81 50 201 521 17 1,294 
Doubtful1 9 9 22 10 16 74 2 143 
Total commercial and industrial10,363 3,528 3,978 2,501 1,527 2,144 20,317 142 44,500 
Commercial real estate
Pass2,766 2,417 3,181 1,756 626 1,119 1,451 3 13,319 
Special Mention45 42 113 100 27 79 — — 406 
Substandard27 — 88 267 78 59 9 — 528 
Doubtful1 9 — — — 1 — — 11 
Total commercial real estate2,839 2,468 3,382 2,123 731 1,258 1,460 3 14,264 
Leases
Pass447 262 134 144 66 459 — — 1,512 
Special Mention10 15 — 5 3 16 — — 49 
Substandard1 16 5 2 — — — — 24 
Doubtful— — — — — 1 — — 1 
Total leases458 293 139 151 69 476 — — 1,586 
Total commercial
Pass(1)
13,431 6,015 6,914 4,184 2,118 3,441 20,857 125 57,085 
Special Mention102 128 268 219 71 159 316 1 1,264 
Substandard125 128 308 350 128 260 530 17 1,846 
Doubtful2 18 9 22 10 18 74 2 155 
Total commercial$13,660 $6,289 $7,499 $4,775 $2,327 $3,878 $21,777 $145 $60,350 
For retail loans, Citizens utilizes FICO credit scores and the loan’s payment and delinquency status to monitor credit quality. Management believes FICO scores are the strongest indicator of credit losses over the contractual life of the loan and assist management in predicting the borrower’s future payment performance. Scores are based on current and historical national industry-wide consumer level credit performance data.
Citizens Financial Group, Inc. | 48

The following table presents the amortized cost basis of retail loans, by vintage date and FICO scores, as of March 31, 2022:
Term Loans by Origination YearRevolving Loans
(in millions)20222021202020192018Prior to 2018Within the Revolving PeriodConverted to TermTotal
Residential mortgages
800+$351 $3,332 $3,066 $1,184 $322 $2,868 $— $— $11,123 
740-799866 3,423 1,690 673 240 1,429 — — 8,321 
680-739192 968 540 275 145 800 — — 2,920 
620-67918 127 114 170 93 399 — — 921 
<620— 45 82 171 158 435 — — 891 
No FICO available(1)
— 5 3 4 5 18 — — 35 
Total residential mortgages1,427 7,900 5,495 2,477 963 5,949 — — 24,211 
Home equity
800+— 1 1 4 5 122 4,492 310 4,935 
740-799— — 1 4 6 110 3,564 296 3,981 
680-739— — 1 8 13 140 1,774 258 2,194 
620-679— — 2 9 19 118 399 168 715 
<620— — 2 16 20 103 114 184 439 
Total home equity— 1 7 41 63 593 10,343 1,216 12,264 
Automobile
800+369 1,662 780 481 210 154 — — 3,656 
740-799487 2,203 915 531 238 157 — — 4,531 
680-739423 1,751 701 414 190 124 — — 3,603 
620-679223 919 317 218 109 77 — — 1,863 
<62032 291 149 145 91 75 — — 783 
No FICO available(1)
2 1 — — — — — — 3 
Total automobile1,536 6,827 2,862 1,789 838 587 — — 14,439 
Education
800+213 1,641 1,687 792 479 1,261 — — 6,073 
740-799311 1,600 1,391 587 325 739 — — 4,953 
680-739161 513 425 209 126 354 — — 1,788 
620-67910 73 64 41 30 121 — — 339 
<6201 9 14 12 12 52 — — 100 
No FICO available(1)
2 1 — — — 50 — — 53 
Total education698 3,837 3,581 1,641 972 2,577 — — 13,306 
Other retail
800+42 229 184 102 52 51 414 — 1,074 
740-79962 294 245 140 66 49 813 2 1,671 
680-73954 225 202 103 45 28 810 4 1,471 
620-67937 129 99 36 16 9 349 5 680 
<6205 38 36 15 8 4 129 6 241 
No FICO available(1)
37 3 5 — — — 381 1 427 
Total other retail237 918 771 396 187 141 2,896 18 5,564 
Total retail
800+975 6,865 5,718 2,563 1,068 4,456 4,906 310 26,861 
740-7991,726 7,520 4,242 1,935 875 2,484 4,377 298 23,457 
680-739830 3,457 1,869 1,009 519 1,446 2,584 262 11,976 
620-679288 1,248 596 474 267 724 748 173 4,518 
<62038 383 283 359 289 669 243 190 2,454 
No FICO available(1)
41 10 8 4 5 68 381 1 518 
Total retail$3,898 $19,483 $12,716 $6,344 $3,023 $9,847 $13,239 $1,234 $69,784 
(1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes).
Citizens Financial Group, Inc. | 49

The following table presents the amortized cost basis of retail loans, by vintage date and FICO scores, as of December 31, 2021:
Term Loans by Origination YearRevolving Loans
(in millions)20212020201920182017Prior to 2017Within the Revolving PeriodConverted to TermTotal
Residential mortgages
800+$2,431 $3,017 $1,230 $342 $672 $2,139 $— $— $9,831 
740-7994,015 1,876 746 246 360 1,086 — — 8,329 
680-7391,116 572 335 152 172 585 — — 2,932 
620-679111 130 161 93 107 276 — — 878 
<62024 66 164 162 157 257 — — 830 
No FICO available(1)
3 8 1 — — 10 — — 22 
Total residential mortgages7,700 5,669 2,637 995 1,468 4,353 — — 22,822 
Home equity
800+— 2 5 5 3 134 4,394 281 4,824 
740-799— 1 4 5 7 122 3,514 278 3,931 
680-739— 1 7 14 16 134 1,738 243 2,153 
620-679— 3 11 19 17 112 363 167 692 
<620— 2 16 23 20 87 91 176 415 
Total home equity— 9 43 66 63 589 10,100 1,145 12,015 
Automobile
800+1,887 829 538 244 148 57 — — 3,703 
740-7992,418 1,051 615 288 156 58 — — 4,586 
680-7391,968 827 500 234 123 48 — — 3,700 
620-6791,029 378 257 131 72 32 — — 1,899 
<620164 142 155 103 62 32 — — 658 
No FICO available(1)
3 — — — — — — — 3 
Total automobile7,469 3,227 2,065 1,000 561 227 — — 14,549 
Education
800+1,361 1,771 840 514 470 880 — — 5,836 
740-7991,555 1,577 672 371 275 514 — — 4,964 
680-739512 474 229 140 107 262 — — 1,724 
620-67950 66 45 34 28 99 — — 322 
<6205 11 12 12 10 45 — — 95 
No FICO available(1)
4 — — — — 52 — — 56 
Total education3,487 3,899 1,798 1,071 890 1,852 — — 12,997 
Other retail
800+233 214 122 65 30 29 386 — 1,079 
740-799323 296 173 84 38 26 764 2 1,706 
680-739246 240 122 56 23 12 709 5 1,413 
620-679149 119 43 19 7 4 299 5 645 
<62032 37 17 10 3 2 100 6 207 
No FICO available(1)
44 5 — — — — 330 1 380 
Total other retail1,027 911 477 234 101 73 2,588 19 5,430 
Total retail
800+5,912 5,833 2,735 1,170 1,323 3,239 4,780 281 25,273 
740-7998,311 4,801 2,210 994 836 1,806 4,278 280 23,516 
680-7393,842 2,114 1,193 596 441 1,041 2,447 248 11,922 
620-6791,339 696 517 296 231 523 662 172 4,436 
<620225 258 364 310 252 423 191 182 2,205 
No FICO available(1)
54 13 1 — — 62 330 1 461 
Total retail$19,683 $13,715 $7,020 $3,366 $3,083 $7,094 $12,688 $1,164 $67,813 
(1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes).
Citizens Financial Group, Inc. | 50


Nonaccrual and Past Due Assets
The following tables present an aging analysis of accruing loans and leases, and nonaccrual loans and leases:
March 31, 2022
Days Past Due and Accruing
(in millions)Current30-5960-89 90+Nonaccrual TotalNonaccrual with no related ACL
Commercial and industrial$45,477 $18 $16 $13 $200 $45,724 $31 
Commercial real estate14,256 — 1 — 11 14,268 1 
Leases1,478 45 — 5 1 1,529 — 
Total commercial61,211 63 17 18 212 61,521 32 
Residential mortgages(1)
23,077 57 42 792 243 24,211 179 
Home equity11,969 42 14 — 239 12,264 188 
Automobile14,236 120 31 — 52 14,439 10 
Education13,244 26 11 2 23 13,306 3 
Other retail5,447 61 22 14 20 5,564 1 
Total retail67,973 306 120 808 577 69,784 381 
Total$129,184 $369 $137 $826 $789 $131,305 $413 
December 31, 2021
Days Past Due and Accruing
(in millions)Current30-5960-8990+Nonaccrual TotalNonaccrual with no related ACL
Commercial and industrial$44,247 $47 $26 $9 $171 $44,500 $36 
Commercial real estate14,247 6 — — 11 14,264 1 
Leases1,570 14 1 — 1 1,586 — 
Total commercial60,064 67 27 9 183 60,350 37 
Residential mortgages(1)
21,918 102 52 549 201 22,822 137 
Home equity11,745 38 12 — 220 12,015 186 
Automobile14,324 131 39 — 55 14,549 22 
Education12,926 34 13 1 23 12,997 2 
Other retail5,331 40 23 16 20 5,430 2 
Total retail66,244 345 139 566 519 67,813 349 
Total$126,308 $412 $166 $575 $702 $128,163 $386 
(1) 90+ days past due and accruing includes $792 million and $544 million of loans fully or partially guaranteed by the FHA, VA, and USDA at March 31, 2022 and December 31, 2021, respectively.
Interest income is generally not recognized for loans and leases that are on nonaccrual status. The Company reverses accrued interest receivable with a charge to interest income upon classifying the loan or lease as nonaccrual.
    At March 31, 2022 and December 31, 2021, the Company had collateral-dependent residential mortgage and home equity loans totaling $579 million and $542 million, respectively. At March 31, 2022 and December 31, 2021, the Company had collateral-dependent commercial loans totaling $21 million and $103 million, respectively.
The amortized cost basis of mortgage loans collateralized by residential real estate for which formal foreclosure proceedings were in process was $189 million and $142 million as of March 31, 2022 and December 31, 2021, respectively.
Troubled Debt Restructurings
The following tables summarize loans modified during the three months ended March 31, 2022 and 2021. The balances represent the post-modification outstanding amortized cost basis and may include loans that became TDRs during the period and were subsequently paid off in full, charged off, or sold prior to period end. Pre-modification balances for modified loans approximate the post-modification balances shown.
Citizens Financial Group, Inc. | 51

Three Months Ended March 31, 2022
Amortized Cost Basis
(dollars in millions)Number of Contracts
Interest Rate Reduction(1)
Maturity Extension(2)
Other(3)
Total
Commercial and industrial10 $— $24 $7 $31 
Total commercial10 — 24 7 31 
Residential mortgages1,181 22 14 214 250 
Home equity178 2 — 9 11 
Automobile165 1 — 1 2 
Education143 — — 6 6 
Other retail521 2 — — 2 
Total retail2,188 27 14 230 271 
Total2,198 $27 $38 $237 $302 
Three Months Ended March 31, 2021
Amortized Cost Basis
(dollars in millions)Number of Contracts
Interest Rate Reduction(1)
Maturity Extension(2)
Other(3)
Total
Commercial and industrial7 $— $3 $— $3 
Total commercial7 — 3 — 3 
Residential mortgages42 4 6 3 13 
Home equity147 2 5 4 11 
Automobile669 — — 8 8 
Education147 — — 4 4 
Other retail630 3 — 1 4 
Total retail1,635 9 11 20 40 
Total1,642 $9 $14 $20 $43 
(1) Includes modifications that consist of multiple concessions, one of which is an interest rate reduction.
(2) Includes modifications that consist of multiple concessions, one of which is a maturity extension (unless one of the other concessions was an interest rate reduction).
(3) Includes modifications other than interest rate reductions or maturity extensions, such as lowering scheduled payments for a specified period of time, principal forgiveness, and capitalizing arrearages. Also included are the following: deferrals, trial modifications, certain bankruptcies, loans in forbearance and prepayment plans. Modifications can include the deferral of accrued interest resulting in post-modification balances being higher than pre-modification.
Modified TDRs resulted in charge-offs of $1 million and $2 million for the three months ended March 31, 2022 and 2021, respectively.
Unfunded commitments related to TDRs were $76 million and $56 million at March 31, 2022 and December 31, 2021, respectively.
The following table provides a summary of TDRs that defaulted (became 90 days or more past due) within 12 months of their modification date:
 Three Months Ended March 31,
(dollars in millions)20222021
Commercial TDRs$— $22 
Retail TDRs(1)
15 15 
Total$15 $37 
(1) Includes $10 million and $2 million of loans fully or partially government guaranteed by the FHA, VA, and USDA for the three months ended March 31, 2022 and 2021, respectively.
Citizens Financial Group, Inc. | 52

Concentrations of Credit Risk
Most of the Company’s lending activity is with customers located in the New England, Mid-Atlantic and Midwest regions. Generally, loans are collateralized by assets including real estate, inventory, accounts receivable, other personal property and investment securities. As of March 31, 2022 and December 31, 2021, Citizens had a significant amount of loans collateralized by residential and commercial real estate. There were no significant concentration risks within the commercial or retail loan portfolios. Exposure to credit losses arising from lending transactions may fluctuate with fair values of collateral supporting loans, which may not perform according to contractual agreements. The Company’s policy is to collateralize loans to the extent necessary; however, unsecured loans are also granted on the basis of the financial strength of the applicant and facts surrounding the transaction.
NOTE 6 - MORTGAGE BANKING AND OTHER
The Company sells residential mortgages into the secondary market. The Company retains no beneficial interests in these sales, but may retain the servicing rights for the loans sold. The Company may exercise its option to repurchase eligible government guaranteed residential mortgages or may be obligated to subsequently repurchase a loan if the purchaser discovers a representation or warranty violation such as noncompliance with eligibility or servicing requirements, or customer fraud that should have been identified in a loan file review.
The following table summarizes activity related to residential mortgage loans sold with servicing rights retained:
Three Months Ended March 31,
(in millions)20222021
Cash proceeds from residential mortgage loans sold with servicing retained$6,582 $9,038 
Repurchased residential mortgages(1)
87 — 
Gain on sales(2)
30 140 
Contractually specified servicing, late and other ancillary fees(2)
67 58 
(1) Includes government insured or guaranteed loans eligible for repurchase through the exercise of our removal of account provision option.
(2) Reported in mortgage banking fees in the Consolidated Statements of Operations.
The unpaid principal balance of residential mortgage loans related to our MSR was $92.8 billion and $90.2 billion at March 31, 2022 and December 31, 2021, respectively. The Company manages an active hedging strategy to manage the risk associated with changes in the value of the MSR portfolio, which includes the purchase of freestanding derivatives.
The following table summarizes changes in MSRs recorded using the fair value method:
As of and for the Three Months Ended March 31,
(in millions)20222021
Fair value as of beginning of the period$1,029 $658 
Amounts capitalized95 87 
Changes in unpaid principal balance during the period(1)
(39)(58)
Changes in fair value during the period(2)
156 206 
Fair value at end of the period$1,241 $893 
(1) Represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial
paydowns, and ii) loans that paid off during the period.
(2) Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations.

The fair value of MSRs is estimated by using the present value of estimated future net servicing cash flows, taking into consideration actual and expected mortgage loan prepayment rates, discount rates, contractual servicing fee income, servicing costs, default rates, ancillary income, and other economic factors, which are determined based on current market interest rates. The valuation does not attempt to forecast or predict the future direction of interest rates.
Citizens Financial Group, Inc. | 53

The sensitivity analysis below presents the impact to the current MSR fair value of an immediate 10% and 20% adverse change in key economic assumptions. These sensitivities are hypothetical, with the effect of a variation in a particular assumption on the fair value of the MSRs calculated independently without changing any other assumption. In reality, changes in one factor may result in changes in another (e.g., changes in interest rates, which drive changes in prepayment rates, could result in changes in the discount rates), which may amplify or counteract the sensitivities. The primary risk inherent in the Company’s MSRs is an increase in prepayments of the underlying mortgage loans serviced, which is largely dependent upon movements in market interest rates.
(dollars in millions)March 31, 2022December 31, 2021
Fair value$1,241$1,029
Weighted average life (years)7.86.4
Weighted average constant prepayment rate8.8%10.7%
Decline in fair value from 10% adverse change
$40$45
Decline in fair value from 20% adverse change
$78$87
Weighted average option adjusted spread621 bps596 bps
Decline in fair value from 10% adverse change
$33$25
Decline in fair value from 20% adverse change
$66$50
The Company’s mortgage banking derivatives include commitments to originate mortgages held for sale, certain loan sale agreements, and other financial instruments that meet the definition of a derivative. Refer to Note 9 for additional information.
Other Serviced Loans
From time to time, Citizens engages in other servicing relationships. The following table presents the unpaid principal balance of other serviced loans:
(in millions)March 31, 2022December 31, 2021
Education$699 $761 
Commercial and industrial(1)
83 80 
(1) Represents the government guaranteed portion of SBA loans sold to outside investors.
NOTE 7 - VARIABLE INTEREST ENTITIES
    Citizens is involved in various entities that are considered VIEs, including investments in limited partnerships that sponsor affordable housing projects, limited liability companies that sponsor renewable energy projects or asset-backed securities, and lending to special purpose entities. Citizens’ maximum exposure to loss as a result of its involvement with these entities is limited to the balance sheet carrying amount of its investment in equity and asset-backed securities, unfunded commitments, and outstanding principal balance of loans to special purpose entities. The Company does not consolidate any of its investments in these entities. These investments are included in other assets in the Consolidated Balance Sheets. For more details see Note 11 in the Company’s 2021 Form 10-K.
A summary of these investments is presented below:
(in millions)March 31, 2022December 31, 2021
Lending to special purpose entities included in loans and leases$2,602 $2,646 
LIHTC investment included in other assets2,130 1,978 
LIHTC unfunded commitments included in other liabilities1,050 927 
Investment in asset-backed securities included in HTM securities 686 737 
Renewable energy investments included in other assets417 429 
Lending to Special Purpose Entities
Citizens provides lending facilities to third-party sponsored special purpose entities. As of March 31, 2022 and December 31, 2021, the lending facilities had aggregate unpaid principal balances of $2.6 billion, and undrawn commitments to extend credit of $2.1 billion and $1.9 billion, respectively.
Citizens Financial Group, Inc. | 54

Low Income Housing Tax Credit Partnerships
The purpose of the Company’s equity investments is to assist in achieving the goals of the Community Reinvestment Act and to earn an adequate return of capital.
The following table presents other information related to the Company’s affordable housing tax credit investments:
Three Months Ended March 31,
(in millions)20222021
Tax credits included in income tax expense$61 $51 
Other tax benefits included in income tax expense15 12 
Total tax benefits included in income tax expense76 63 
Less: Amortization included in income tax expense64 53 
Net benefit from affordable housing tax credit investments included in income tax expense$12 $10 
No LIHTC investment impairment losses were recognized during the three months ended March 31, 2022 and 2021.
NOTE 8 - BORROWED FUNDS
Short-term borrowed funds
Short-term borrowed funds were $25 million and $74 million as of March 31, 2022 and December 31, 2021, respectively.
Long-term borrowed funds
The following table presents a summary of the Company’s long-term borrowed funds:
(in millions)March 31, 2022December 31, 2021
Parent Company:
4.150% fixed-rate subordinated debt, due September 2022
$168 $168 
3.750% fixed-rate subordinated debt, due July 2024
90 90 
4.023% fixed-rate subordinated debt, due October 2024
17 17 
4.350% fixed-rate subordinated debt, due August 2025
133 133 
4.300% fixed-rate subordinated debt, due December 2025
337 336 
2.850% fixed-rate senior unsecured notes, due July 2026
498 498 
2.500% fixed-rate senior unsecured notes, due February 2030
298 298 
3.250% fixed-rate senior unsecured notes, due April 2030
745 745 
3.750% fixed-rate reset subordinated debt, due February 2031
69 69 
4.300% fixed-rate reset subordinated debt, due February 2031
135 135 
4.350% fixed-rate reset subordinated debt, due February 2031
60 60 
2.638% fixed-rate subordinated debt, due September 2032
551 550 
CBNA’s Global Note Program:
3.250% senior unsecured notes, due February 2022(1)
— 700 
0.845% floating-rate senior unsecured notes, due February 2022(1)(2)
— 300 
1.318% floating-rate senior unsecured notes, due May 2022(2)
250 250 
2.650% senior unsecured notes, due May 2022
500 503 
3.700% senior unsecured notes, due March 2023
504 512 
1.933% floating-rate senior unsecured notes, due March 2023(2)
250 250 
2.250% senior unsecured notes, due April 2025
747 746 
3.750% senior unsecured notes, due February 2026
498 524 
Additional Borrowings by CBNA and Other Subsidiaries:
Federal Home Loan Bank advances, 0.774% weighted average rate, due through 2041
20 19 
Other24 29 
Total long-term borrowed funds$5,894 $6,932 
(1) Notes were redeemed on January 14, 2022.
(2) Rate disclosed reflects the floating rate as of March 31, 2022, or final floating rate as applicable.
Citizens Financial Group, Inc. | 55

The Parent Company’s long-term borrowed funds as of March 31, 2022 and December 31, 2021 included principal balances of $3.2 billion, and unamortized deferred issuance costs and/or discounts of $78 million and $80 million, respectively. CBNA and other subsidiaries’ long-term borrowed funds as of March 31, 2022 and December 31, 2021 included principal balances of $2.8 billion and $3.8 billion, respectively, with unamortized deferred issuance costs and/or discounts of $6 million and $7 million, respectively, and hedging basis adjustments of $5 million and $42 million, respectively. See Note 9 for further information about the Company’s hedging of certain long-term borrowed funds.
Advances, lines of credit and letters of credit from the FHLB are collateralized primarily by residential mortgages and home equity products at least sufficient to satisfy the collateral maintenance level established by the FHLB. The utilized borrowing capacity for FHLB advances and letters of credit was $2.8 billion and $2.3 billion at March 31, 2022 and December 31, 2021, respectively. The Company’s available FHLB borrowing capacity was $16.4 billion and $15.9 billion at March 31, 2022 and December 31, 2021, respectively. Citizens can also borrow from the FRB discount window to meet short-term liquidity requirements. Collateral, including certain loans, is pledged to support this borrowing capacity. At March 31, 2022, the Company’s unused secured borrowing capacity was approximately $63.2 billion, which includes unencumbered securities, FHLB borrowing capacity, and FRB discount window capacity.
The following table presents a summary of maturities for the Company’s long-term borrowed funds at March 31, 2022:
(in millions)Parent CompanyCBNA and Other SubsidiariesConsolidated
Year
2022$168 $755 $923 
2023— 758 758 
2024107 1 108 
2025469 760 1,229 
2026498 499 997 
2027 and thereafter1,859 20 1,879 
Total$3,101 $2,793 $5,894 
NOTE 9 - DERIVATIVES
In the normal course of business, Citizens enters into a variety of derivative transactions to meet the financing and hedging needs of its customers and to reduce its own exposure to fluctuations in interest rates and foreign currency exchange rates. These transactions include interest rate swap contracts, interest rate options, foreign exchange contracts, residential loan commitment rate locks, interest rate future contracts, swaptions, certain commodities, forward commitments to sell TBAs, forward sale contracts and purchase options. The Company does not use derivatives for speculative purposes. Information regarding the valuation methodology and inputs used to estimate the fair value of the Company’s derivative instruments is described in Note 20 in the Company’s 2021 Form 10-K.
Citizens Financial Group, Inc. | 56

The following table presents derivative instruments included in the Consolidated Balance Sheets:
March 31, 2022December 31, 2021
(in millions)
Notional Amount(1)
Derivative AssetsDerivative Liabilities
Notional Amount(1)
Derivative AssetsDerivative Liabilities
Derivatives designated as hedging instruments:
Interest rate contracts$17,250 $1 $1 $23,450 $12 $2 
Derivatives not designated as hedging instruments:
Interest rate contracts158,286 172 445 142,987 680 174 
Foreign exchange contracts22,809 378 349 21,336 263 231 
Commodities contracts694 1,501 1,496 514 508 505 
TBA contracts7,650 102 22 7,776 8 8 
Other contracts3,081 9 30 3,555 38 2 
Total derivatives not designated as hedging instruments2,162 2,342 1,497 920 
Gross derivative fair values2,163 2,343 1,509 922 
Less: Gross amounts offset in the Consolidated Balance Sheets(2)
(312)(312)(235)(235)
Less: Cash collateral applied(2)
(176)(1,396)(58)(490)
Total net derivative fair values presented in the Consolidated Balance Sheets$1,675 $635 $1,216 $197 
(1) The notional or contractual amount of interest rate derivatives and foreign exchange contracts is the amount upon which interest and other payments under the contract are based. For interest rate contracts, the notional amount is typically not exchanged. Therefore, notional amounts should not be taken as the measure of credit or market risk, as they do not measure the true economic risk of these contracts.
(2) Amounts represent the impact of enforceable master netting agreements that allow the Company to net settle positive and negative positions as well as collateral paid and received.

The Company’s derivative transactions are internally divided into three sub-groups: institutional, customer and residential loan. Certain derivative transactions within these sub-groups are designated as fair value or cash flow hedges, as described below:
Derivatives Designated As Hedging Instruments
The Company’s institutional derivatives qualify for hedge accounting treatment. The net interest accruals on interest rate swaps designated in a fair value or cash flow hedge relationship are treated as an adjustment to interest income or interest expense of the item being hedged. The Company formally documents at inception all hedging relationships, as well as risk management objectives and strategies for undertaking various accounting hedges. Additionally, the Company monitors the effectiveness of its hedge relationships during the duration of the hedge period. The methods utilized to assess hedge effectiveness vary based on the hedge relationship and the Company monitors each relationship to ensure that management’s initial intent continues to be satisfied. The Company discontinues hedge accounting treatment when it is determined that a derivative is not expected to be, or has ceased to be, effective as a hedge and subsequently reflects changes in the fair value of the derivative in earnings after termination of the hedge relationship.
Fair Value Hedges
Citizens has outstanding interest rate swap agreements utilized to manage the interest rate exposure on its long-term borrowings and AFS debt securities. Certain fair value hedges have been designated as a last-of-layer hedge, which affords the Company the ability to execute a fair value hedge of the interest rate risk associated with a portfolio of similar prepayable assets whereby the last dollar amount estimated to remain in the portfolio of assets is identified as the hedged item.
Citizens Financial Group, Inc. | 57

The following table presents the change in fair value of interest rate contracts designated as fair value hedges, as well as the change in fair value of the related hedged items attributable to the risk being hedged, included in the Consolidated Statements of Operations:
Three Months Ended March 31,
(in millions)20222021Affected Line Item in the Consolidated Statements of Operations
Interest rate swaps hedging borrowed funds($37)($28)Interest expense - long-term borrowed funds
Hedged long-term debt attributable to the risk being hedged37 28 Interest expense - long-term borrowed funds
Interest rate swaps hedging debt securities available for sale29 28 Interest income - investment securities
Hedged debt securities available for sale attributable to risk being hedged(29)(28)Interest income - investment securities
The following table reflects amounts recorded in the Consolidated Balance Sheets related to cumulative basis adjustments for fair value hedges:    
March 31, 2022December 31, 2021
(in millions)
Debt securities available for sale(1)
Long-term borrowed funds
Debt securities available for sale(1)
Long-term borrowed funds
Carrying amount of hedged assets$— $— $6,042 $— 
Carrying amount of hedged liabilities— 1,503 — 2,239 
Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items— 5 29 42 
(1) The Company designated $2.0 billion as the hedged amount (from a closed portfolio of prepayable financial assets with an amortized cost basis of $6.0 billion as of December 31, 2021) in a last-of-layer hedging relationship, which commenced in the third quarter of 2019 and was terminated in the first quarter of 2022.
Cash Flow Hedges
Citizens has outstanding interest rate swap agreements designed to hedge a portion of the Company’s floating-rate assets and liabilities. All of these swaps have been deemed highly effective cash flow hedges. During the next 12 months, there are $141 million in pre-tax net losses on derivative instruments included in OCI expected to be reclassified to net interest income in the Consolidated Statements of Operations. This amount could differ from amounts actually recognized due to changes in interest rates, hedge de-designations and the addition of other hedges subsequent to March 31, 2022.
The following table presents the pre-tax net gains (losses) recorded in the Consolidated Statements of Operations and in the Consolidated Statements of Comprehensive Income related to derivative instruments designated as cash flow hedges:
Three Months Ended March 31,
(in millions)20222021
Amount of pre-tax net gains (losses) recognized in OCI($661)($28)
Amount of pre-tax net gains (losses) reclassified from OCI into interest income37 46 
Amount of pre-tax net gains (losses) reclassified from OCI into interest expense(5)(12)
Derivatives Not Designated As Hedging Instruments
Economic Hedges
The Company’s economic hedges include those related to offsetting customer derivatives, residential mortgage loan derivatives (including interest rate lock commitments and forward sales commitments) and derivatives to hedge its residential MSR portfolio. Customer derivatives include interest rate, foreign exchange and commodity derivative contracts designed to meet the hedging and financing needs of the Company’s customers, and are economically hedged by the Company to offset its market exposure. Interest rate lock commitments on residential mortgage loans that will be held for sale are considered derivative instruments, and are economically hedged by entering into forward sale commitments to manage changes in fair value due to interest rate risk. Residential MSR portfolio derivatives are entered to hedge the risk of changes in the fair value of the Company’s MSRs.
Citizens Financial Group, Inc. | 58

The following table presents the effect of economic hedges on noninterest income:
Amounts Recognized in
Noninterest Income for the
Three Months Ended March 31,Affected Line Item in the Consolidated Statements of Operations
(in millions)20222021
Economic hedge type:
Customer interest rate contracts($767)($348)Foreign exchange and derivative products
Derivatives hedging interest rate risk793 356 Foreign exchange and derivative products
Customer foreign exchange contracts26 (116)Foreign exchange and derivative products
Derivatives hedging foreign exchange risk3 150 Foreign exchange and derivative products
Customer commodity contracts1,152 94 Foreign exchange and derivative products
Derivatives hedging commodity price risk(1,148)(92)Foreign exchange and derivative products
Residential loan commitments(161)(238)Mortgage banking fees
Derivatives hedging residential loan commitments and mortgage loans held for sale, at fair value271 275 Mortgage banking fees
Derivative contracts used to hedge residential MSRs(146)(182)Mortgage banking fees
Total$23 ($101)
NOTE 10 - ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)
The following table presents the changes in the balances, net of income taxes, of each component of AOCI:
As of and for the Three Months Ended March 31,
(in millions)Net Unrealized Gains (Losses) on DerivativesNet Unrealized Gains (Losses) on Debt SecuritiesEmployee Benefit PlansTotal AOCI
Balance at January 1, 2021($11)$380 ($429)($60)
Other comprehensive income (loss) before reclassifications(21)(307)— (328)
Amounts reclassified to the Consolidated Statements of Operations(25)(2)4 (23)
Net other comprehensive income (loss)(46)(309)4 (351)
Balance at March 31, 2021($57)$71 ($425)($411)
Balance at January 1, 2022($161)($156)($348)($665)
Other comprehensive income (loss) before reclassifications(491)(1,077)— (1,568)
Amounts reclassified to the Consolidated Statements of Operations(24)(3)2 (25)
Net other comprehensive income (loss)(515)(1,080)2 (1,593)
Balance at March 31, 2022($676)($1,236)($346)($2,258)
Primary location in the Consolidated Statements of Operations of amounts reclassified from AOCINet interest incomeSecurities gains, netOther operating expense

Citizens Financial Group, Inc. | 59

NOTE 11 - STOCKHOLDERS’ EQUITY
Preferred Stock
The following table summarizes the Company’s preferred stock:
March 31, 2022December 31, 2021
(in millions, except per share and share data)Liquidation value per sharePreferred SharesCarrying AmountPreferred SharesCarrying Amount
Authorized ($25 par value per share)
100,000,000 100,000,000 
Issued and outstanding:
Series B$1,000 300,000 $296300,000 $296
Series C1,000 300,000 297 300,000 297 
Series D1,000 
(1)
300,000 
(2)
293 300,000 293 
Series E1,000 
(1)
450,000 
(3)
437 450,000 437 
Series F1,000 400,000 395 400,000 395 
Series G1,000 300,000 296 300,000 296
Total2,050,000 $2,0142,050,000 $2,014
(1) Equivalent to $25 per depositary share.
(2) Represented by 12,000,000 depositary shares each representing a 1/40th interest in the Series D Preferred Stock.
(3) Represented by 18,000,000 depositary shares each representing a 1/40th interest in the Series E Preferred Stock.
For further detail regarding the terms and conditions of the Company’s preferred stock, see Note 17 in the Company’s 2021 Form 10-K.
Dividends
Three Months Ended March 31, 2022Three Months Ended March 31, 2021
(in millions, except per share data)Dividends Declared per ShareDividends DeclaredDividends PaidDividends Declared per ShareDividends DeclaredDividends Paid
Common stock$0.39 $165 $165 $0.39 $167 $167 
Preferred stock
Series A$— $— $— $10.49 $3 $3 
Series B— — 9 — — 9 
Series C15.94 5 5 15.94 5 5 
Series D15.88 5 5 15.88 5 5 
Series E12.50 5 5 12.50 5 5 
Series F14.13 6 6 14.13 5 5 
Series G10.00 3 3 — — — 
Total preferred stock$24 $33 $23 $32 
NOTE 12 - COMMITMENTS AND CONTINGENCIES
A summary of outstanding off-balance sheet arrangements is presented below. For more information on these arrangements, see Note 19 in the Company’s 2021 Form 10-K.
(in millions)March 31, 2022December 31, 2021
Commitments to extend credit$87,127 $84,206 
Letters of credit1,977 1,998 
Risk participation agreements17 39 
Loans sold with recourse85 82 
Marketing rights24 26 
Total$89,230 $86,351 
Citizens Financial Group, Inc. | 60

Commitments to Extend Credit
Commitments to extend credit are agreements to lend to customers in accordance with conditions contractually agreed upon in advance. Generally, the commitments have fixed expiration dates or termination clauses and may require payment of a fee. Since many of these commitments are expected to expire without being drawn upon, the contract amounts are not necessarily indicative of future cash requirements.
Letters of Credit
Letters of credit in the table above reflect commercial, standby financial and standby performance letters of credit. Financial and performance standby letters of credit are issued by the Company for the benefit of its customers. They are used as conditional guarantees of payment to a third party in the event the customer either fails to make specific payments (financial) or fails to complete a specific project (performance). The Company’s exposure to credit loss in the event of counterparty nonperformance in connection with the above instruments is represented by the contractual amount of those instruments. Generally, letters of credit are collateralized by cash, accounts receivable, inventory or investment securities. Credit risk associated with letters of credit is considered in determining the appropriate amounts of allowances for unfunded commitments. Standby letters of credit and commercial letters of credit are issued for terms of up to ten years and one year, respectively.
Other Commitments
Citizens has additional off-balance sheet arrangements that are summarized below:
•Marketing Rights - During 2003, Citizens entered into a 25-year agreement to acquire the naming and marketing rights of a baseball stadium in Pennsylvania.
•Loans sold with recourse - Citizens is an originator and servicer of residential mortgages and routinely sells such mortgage loans in the secondary market and to GSEs. In the context of such sales, the Company makes certain representations and warranties regarding the characteristics of the underlying loans and, as a result, may be contractually required to repurchase such loans or indemnify certain parties against losses for certain breaches of those representations and warranties. The Company also sells the government guaranteed portion of certain SBA loans to outside investors, for which it retains the servicing rights.
•Risk Participation Agreements - RPAs are guarantees issued by the Company to other parties for a fee, whereby the Company agrees to participate in the credit risk of a derivative customer of the other party. The current amount of credit exposure is spread out over multiple counterparties. At March 31, 2022, the remaining terms on these RPAs ranged from less than one year to eight years.
Contingencies
The Company operates in a legal and regulatory environment that exposes it to potentially significant risks. A certain amount of litigation ordinarily results from the nature of the Company’s banking and other businesses. The Company is a party to legal proceedings, including class actions. The Company is also the subject of investigations, reviews, subpoenas, and regulatory matters arising out of its normal business operations, which, in some instances, relate to concerns about fair lending, unfair and/or deceptive practices, and mortgage-related issues. In addition, the Company engages in discussions with relevant governmental and regulatory authorities on a regular and ongoing basis regarding various issues, and any issues discussed or identified may result in investigatory or other action being taken. Litigation and regulatory matters may result in settlements, damages, fines, penalties, public or private censure, increased costs, required remediation, restrictions on business activities, or other impacts on the Company.
Citizens Financial Group, Inc. | 61

In these disputes and proceedings, the Company contests liability and the amount of damages as appropriate. Given their complex nature, and based on the Company's experience, it may be years before some of these matters are finally resolved. Moreover, before liability can be reasonably estimated for a claim, numerous legal and factual issues may need to be examined, including through potentially lengthy discovery and determination of important factual matters, and by addressing novel or unsettled legal issues relevant to the proceedings in question. The Company cannot predict with certainty if, how, or when such claims will be resolved or what the eventual settlement, fine, penalty or other relief, if any, may be, particularly for claims that are at an early stage in their development or where claimants seek substantial or indeterminate damages. The Company recognizes a provision for a claim when, in the opinion of management after seeking legal advice, it is probable that a liability exists and the amount of loss can be reasonably estimated. In many proceedings, however, it is not possible to determine whether any loss is probable or to estimate the amount of any loss.
Based on information currently available, the advice of legal counsel and other advisers, and established reserves, management believes that the aggregate liabilities, if any, potentially arising from these proceedings will not have a materially adverse effect on the Company’s unaudited interim Consolidated Financial Statements.
NOTE 13 - FAIR VALUE MEASUREMENTS
Citizens measures or monitors many of its assets and liabilities on a fair value basis. Fair value is used on a recurring basis for assets and liabilities for which fair value is the required or elected measurement basis of accounting. Additionally, fair value is used on a nonrecurring basis to evaluate assets for impairment or for disclosure purposes. Nonrecurring fair value adjustments typically involve the application of lower of cost or market accounting or write-downs of individual assets. Citizens also applies the fair value measurement guidance to determine amounts reported for certain disclosures in this Note for assets and liabilities that are not required to be reported at fair value in the financial statements.
Fair Value Option
Citizens elected to account for residential mortgage LHFS and certain commercial and industrial, and commercial real estate LHFS at fair value. The following table presents the difference between the aggregate fair value and the aggregate unpaid principal balance of LHFS measured at fair value:
March 31, 2022December 31, 2021
(in millions)Aggregate Fair ValueAggregate Unpaid PrincipalAggregate Fair Value Greater (Less) Than Aggregate Unpaid PrincipalAggregate Fair ValueAggregate Unpaid PrincipalAggregate Fair Value Greater (Less) Than Aggregate Unpaid Principal
Residential mortgage loans held for sale, at fair value$1,595 $1,610 ($15)$2,657 $2,591 $66 
Commercial and industrial, and commercial real estate loans held for sale, at fair value122 127 (5)76 79 (3)
For more information on the election of the fair value option for these assets see Note 20 in the Company’s 2021 Form 10-K.
Recurring Fair Value Measurements
Citizens utilizes a variety of valuation techniques to measure its assets and liabilities at fair value on a recurring basis. For more information on the valuation techniques utilized to measure recurring fair value see Note 20 in the Company’s 2021 Form 10-K.
Citizens Financial Group, Inc. | 62

The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at March 31, 2022:
(in millions)TotalLevel 1Level 2Level 3
Debt securities available for sale:
Mortgage-backed securities$23,899 $— $23,899 $— 
Collateralized loan obligations1,264 — 1,264 — 
State and political subdivisions2 — 2 — 
U.S. Treasury and other154 154 — — 
Total debt securities available for sale25,319 154 25,165 — 
Loans held for sale, at fair value:
Residential loans held for sale1,595 — 1,595 — 
Commercial loans held for sale122 — 122 — 
Total loans held for sale, at fair value1,717 — 1,717 — 
Mortgage servicing rights1,241 — — 1,241 
Derivative assets:
Interest rate contracts173 — 173 — 
Foreign exchange contracts378 — 378 — 
Commodities contracts1,501 — 1,501 — 
TBA contracts102 — 102 — 
Other contracts9 — — 9 
Total derivative assets2,163 — 2,154 9 
Equity securities, at fair value(1)
108 101 7 — 
Total assets$30,548 $255 $29,043 $1,250 
Derivative liabilities:
Interest rate contracts$446 $— $446 $— 
Foreign exchange contracts349 — 349 — 
Commodities contracts1,496 — 1,496 — 
TBA contracts22 — 22 — 
Other contracts30 — — 30 
Total derivative liabilities2,343 — 2,313 30 
Total liabilities$2,343 $— $2,313 $30 
(1) Excludes investments of $22 million that are measured at fair value using the net asset value per share (or its equivalent) practical expedient.
Citizens Financial Group, Inc. | 63

The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at December 31, 2021:
(in millions)TotalLevel 1Level 2Level 3
Debt securities available for sale:
Mortgage-backed securities$24,847 $— $24,847 $— 
Collateralized loan obligations1,207 — 1,207 — 
State and political subdivisions2 — 2 — 
U.S. Treasury and other11 11 — — 
Total debt securities available for sale26,067 11 26,056 — 
Loans held for sale, at fair value:
Residential loans held for sale2,657 — 2,657 — 
Commercial loans held for sale76 — 76 — 
Total loans held for sale, at fair value2,733 — 2,733 — 
Mortgage servicing rights1,029 — — 1,029 
Derivative assets:
Interest rate contracts692 — 692 — 
Foreign exchange contracts263 — 263 — 
Commodities contracts508 — 508 — 
TBA contracts8 — 8 — 
Other contracts38 — — 38 
Total derivative assets1,509 — 1,471 38 
Equity securities, at fair value(1)
102 95 7 — 
Total assets$31,440 $106 $30,267 $1,067 
Derivative liabilities:
Interest rate contracts$176 $— $176 $— 
Foreign exchange contracts231 — 231 — 
Commodities contracts505 — 505 — 
TBA contracts8 — 8 — 
Other contracts2 — 2 — 
Total derivative liabilities922 — 922 — 
Total liabilities$922 $— $922 $— 
(1) Excludes investments of $7 million that are measured at fair value using the net asset value per share (or its equivalent) practical expedient.
The following tables present a roll forward of the balance sheet amounts for assets measured at fair value on a recurring basis and classified as Level 3:
Three Months Ended March 31, 2022
(in millions)Mortgage Servicing RightsOther Derivative Contracts
Beginning balance$1,029 $38 
Issuances95 41 
Settlements(1)
(39)61 
Changes in fair value during the period recognized in earnings(2)
156 (161)
Ending balance$1,241 ($21)
Three Months Ended March 31, 2021
(in millions)Mortgage Servicing RightsOther Derivative Contracts
Beginning balance$658 $197 
Issuances87 162 
Settlements(1)
(58)(83)
Changes in fair value during the period recognized in earnings(2)
206 (238)
Ending balance$893 $38 
(1) Represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial
paydowns, and ii) loans that paid off during the period.
(2) Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations.
Citizens Financial Group, Inc. | 64

The following table presents quantitative information about the Company’s Level 3 assets, including the range and weighted-average of the significant unobservable inputs used to fair value these assets, as well as valuation techniques used.
As of March 31, 2022
Valuation TechniqueUnobservable InputRange (Weighted Average)
Mortgage servicing rightsDiscounted Cash FlowConstant prepayment rate
7.74-22.35% CPR (8.8% CPR)
Option adjusted spread
400-1,060 bps (621 bps)
Other derivative contractsInternal ModelPull through rate
18.62-100.06% (82.66%)
MSR value
4.37-177.45 bps (100.00 bps)
Nonrecurring Fair Value Measurements
Fair value is also used on a nonrecurring basis to evaluate certain assets for impairment or for disclosure purposes. For more information on the valuation techniques utilized to measure nonrecurring fair value see Note 20 in the Company’s 2021 Form 10-K.
The following table presents losses on assets measured at fair value on a nonrecurring basis and recorded in earnings:
Three Months Ended March 31,
(in millions)20222021
Collateral-dependent loans ($2)($19)

The following table presents assets measured at fair value on a nonrecurring basis:
March 31, 2022December 31, 2021
(in millions)TotalLevel 1Level 2Level 3TotalLevel 1Level 2Level 3
Collateral-dependent loans $600 $— $600 $— $645 $— $645 $— 
Fair Value of Financial Instruments
The following tables present the estimated fair value for financial instruments not recorded at fair value in the unaudited interim Consolidated Financial Statements. The carrying amounts are recorded in the Consolidated Balance Sheets under the indicated captions:
March 31, 2022
TotalLevel 1Level 2Level 3
(in millions)Carrying ValueEstimated Fair ValueCarrying ValueEstimated Fair ValueCarrying ValueEstimated Fair ValueCarrying ValueEstimated Fair Value
Financial assets:
Debt securities held to maturity$2,056 $2,011 $— $— $1,370 $1,355 $686 $656 
Other loans held for sale99 98 — — — — 99 98 
Loans and leases131,305 129,134 — — 600 600 130,705 128,534 
Other assets611 611 — — 595 595 16 16 
Financial liabilities:
Deposits158,776 158,746 — — 158,776 158,746 — — 
Short-term borrowed funds25 25 — — 25 25 — — 
Long-term borrowed funds5,894 5,853 — — 5,894 5,853 — — 
Citizens Financial Group, Inc. | 65

December 31, 2021
TotalLevel 1Level 2Level 3
(in millions)Carrying ValueEstimated Fair ValueCarrying ValueEstimated Fair ValueCarrying ValueEstimated Fair ValueCarrying ValueEstimated Fair Value
Financial assets:
Debt securities held to maturity $2,242 $2,289 $— $— $1,505 $1,557 $737 $732 
Other loans held for sale735 735 — — — — 735 735 
Loans and leases128,163 128,156 — — 645 645 127,518 127,511 
Other assets624 624 — — 609 609 15 15 
Financial liabilities:
Deposits154,361 154,366 — — 154,361 154,366 — — 
Short-term borrowed funds74 74 — — 74 74 — — 
Long-term borrowed funds6,932 7,188 — — 6,932 7,188 — — 
NOTE 14 - NONINTEREST INCOME
Revenues from Contracts with Customers
The following table presents the components of revenue from contracts with customers disaggregated by revenue stream and business operating segment:
Three Months Ended March 31, 2022Three Months Ended March 31, 2021
(in millions)Consumer BankingCommercial BankingOtherConsolidatedConsumer BankingCommercial BankingOtherConsolidated
Service charges and fees$69 $27 $1 $97 $74 $25 $— $99 
Card fees50 10 — 60 47 7 — 54 
Capital markets fees— 78 — 78 — 72 — 72 
Trust and investment services fees61 — — 61 58 — — 58 
Other banking fees1 2 1 4 — 2 — 2 
Total revenue from contracts with customers$181 $117 $2 $300 $179 $106 $— $285 
Total revenue from other sources(1)
76 96 26 198 172 64 21 257 
Total noninterest income$257 $213 $28 $498 $351 $170 $21 $542 
(1) Includes bank-owned life insurance income of $21 million and $14 million for the three months ended March 31, 2022 and 2021, respectively.
The Company recognized trailing commissions of $4 million for the three months ended March 31, 2022 and 2021 related to ongoing commissions from previous investment sales.
NOTE 15 - OTHER OPERATING EXPENSE
The following table presents the details of other operating expense:
Three Months Ended March 31,
(in millions)20222021
Marketing$26 $19 
Deposit Insurance20 15 
Other64 57 
Other operating expense$110 $91 
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NOTE 16 - EARNINGS PER SHARE
Three Months Ended March 31,
(in millions, except share and per share data)20222021
Numerator (basic and diluted):
Net income$420 $611 
Less: Preferred stock dividends24 23 
Net income available to common stockholders$396 $588 
Denominator:
Weighted-average common shares outstanding - basic422,401,747 425,953,716 
Dilutive common shares: share-based awards2,269,124 1,926,814 
Weighted-average common shares outstanding - diluted424,670,871 427,880,530 
Earnings per common share:
Basic$0.94 $1.38 
Diluted(1)
0.93 1.37 
(1) Potential dilutive common shares are excluded from the computation of diluted EPS in the periods where the effect would be antidilutive. Excluded from the computation of diluted EPS were weighted average antidilutive shares totaling 2,222 and 305,210 for the three months ended March 31, 2022 and 2021, respectively.
NOTE 17 - BUSINESS OPERATING SEGMENTS
Citizens is managed by its Chief Executive Officer on a segment basis. The Company’s two business operating segments are Consumer Banking and Commercial Banking. The business segments are determined based on the products and services provided, or the type of customer served. Each segment has a segment head who reports directly to the Chief Executive Officer. The Chief Executive Officer has final authority over resource allocation decisions and performance assessment. The business segments reflect this management structure and the manner in which financial information is currently evaluated by the Chief Executive Officer. For more information on the Company’s business operating segments, as well as Other non-segment operations, see Note 26 in the Company’s 2021 Form 10-K.
As of and for the Three Months Ended March 31, 2022
(in millions)Consumer BankingCommercial BankingOtherConsolidated
Net interest income$857 $416 ($126)$1,147 
Noninterest income257 213 28 498 
Total revenue1,114 629 (98)1,645 
Noninterest expense784 272 50 1,106 
Profit (loss) before provision (benefit) for credit losses330 357 (148)539 
Provision (benefit) for credit losses49 12 (58)3 
Income (loss) before income tax expense (benefit)281 345 (90)536 
Income tax expense (benefit)72 74 (30)116 
Net income (loss)$209 $271 ($60)$420 
Total average assets$77,551 $61,118 $49,648 $188,317 
As of and for the Three Months Ended March 31, 2021
(in millions)Consumer BankingCommercial BankingOtherConsolidated
Net interest income$863 $421 ($167)$1,117 
Noninterest income351 170 21 542 
Total revenue 1,214 591 (146)1,659 
Noninterest expense750 227 41 1,018 
Profit (loss) before provision (benefit) for credit losses464 364 (187)641 
Provision (benefit) for credit losses59 101 (300)(140)
Income (loss) before income tax expense (benefit)405 263 113 781 
Income tax expense (benefit)103 52 15 170 
Net income (loss)$302 $211 $98 $611 
Total average assets $75,283 $57,738 $49,548 $182,569 
Citizens Financial Group, Inc. | 67

Citizens utilizes an FTP system to eliminate the effect of interest rate risk from the segments’ net interest income. This risk is centrally managed within the Treasury function and reported in the Other segment. The FTP methodology provides a funds credit for sources of funds and a funds charge for the use of funds by each segment. The sum of the interest income/expense and FTP charges/credits for each segment is its designated net interest income. The offset to these FTP charges and credits is recorded in the Other segment.
Effective January 1, 2022, the Company refined its FTP credit methodology for deposits provided by each business segment. The rationale for this FTP refinement is to better estimate the net interest income resulting from the strong growth in deposits caused by the COVID-19 government stimulus. This resulted in lower net interest income, primarily in Consumer, offset by an increase in Other. Prior periods have not been restated.
There have been no other significant changes in the management accounting practices utilized by the Company regarding the basis of presentation for segment results as discussed in Note 26 in the Company’s 2021 Form 10-K.
NOTE 18 - SUBSEQUENT EVENTS
On April 6, 2022, Citizens completed the acquisition of Investors. For additional information regarding the acquisition see Note 2.
ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
The information presented in the “Market Risk” section of Part I, Item 2 is incorporated herein by reference.
ITEM 4. CONTROLS AND PROCEDURES
The Company maintains a set of disclosure controls and procedures designed to ensure that information required to be disclosed by the Company in reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms. The design of any disclosure controls and procedures is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions. Any controls and procedures, no matter how well designed and operated, can provide only reasonable, not absolute, assurance of achieving the desired control objectives. In accordance with Rule 13a-15(b) of the Exchange Act, as of the end of the period covered by this quarterly report, an evaluation was carried out under the supervision and with the participation of the Company’s management, including its Chief Executive Officer and Chief Financial Officer, of the effectiveness of its disclosure controls and procedures. Based on that evaluation, the Company’s Chief Executive Officer and Chief Financial Officer concluded that the Company’s disclosure controls and procedures, as of the end of the period covered by this quarterly report, were effective to provide reasonable assurance that information required to be disclosed by the Company in reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms and is accumulated and communicated to the Company’s management, including the Chief Executive Officer and Chief Financial Officer, as appropriate to allow timely decisions regarding required disclosure.
PART II. OTHER INFORMATION
ITEM 1. LEGAL PROCEEDINGS
The information required by this item is presented in Note 12, which is incorporated herein by reference.
ITEM 1A. RISK FACTORS
In addition to the risk below and other information set forth in this Report, you should consider the risks described under the caption “Risk Factors” in the Company’s 2021 Form 10-K.
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The risk factors set forth in our 2021 Form 10-K are updated by the following risk:
Risks Related to our Business
Russia’s invasion of Ukraine may adversely affect us and create significant risks and uncertainties for our business, with the ultimate impact dependent on future developments, which are highly uncertain and unpredictable.
Russia’s invasion of Ukraine has negatively impacted the global and U.S. economies including supply chain disruptions, rising prices for oil and other commodities, volatility in capital markets and foreign currency exchange rates, rising interest rates and heightened cybersecurity risks. The extent to which the invasion adversely affects our business, financial condition and results of operations, as well as our liquidity and regulatory capital ratios, will depend on future developments, which are highly uncertain and unpredictable, including the extent and duration of the invasion and economic sanctions imposed on Russia, and the immeasurable humanitarian toll inflicted on Ukraine. If the invasion adversely affects us, it may also have the effect of heightening other risks related to our business.
ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS
None.
ITEM 3. DEFAULTS UPON SENIOR SECURITIES
None.
ITEM 4. MINE SAFETY DISCLOSURES
Not applicable.
ITEM 5. OTHER INFORMATION
None.
ITEM 6. EXHIBITS
3.1 Amended and Restated Certificate of Incorporation of the Registrant as in effect on the date hereof, as filed with the Secretary of State of the State of Delaware and effective April 28, 2022 (incorporated herein by reference to Exhibit 3.1 of the Current Report on Form 8-K, filed April 29, 2022)

3.2 Amended and Restated Bylaws of the Registrant (as amended and restated on April 28, 2022) (incorporated herein by reference to Exhibit 3.2 of the Current Report on Form 8-K, filed April 29, 2022)

31.1 Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002*

31.2 Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002*

32.1 Certification of Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002*

32.2 Certification of Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002*

101    The following materials from the Registrant's Quarterly Report on Form 10-Q for the fiscal quarter ended March 31, 2022, formatted in inline XBRL: (i) the Consolidated Balance Sheets, (ii) the Consolidated Statements of Operations, (iii) the Consolidated Statements of Comprehensive Income, (iv) the Consolidated Statements of Changes in Stockholders’ Equity, (v) the Consolidated Statements of Cash Flows and (vi) the Notes to Consolidated Financial Statements*

104    Cover page interactive data file in inline XBRL format, included in Exhibit 101 to this report*

* Filed herewith.
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SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized on May 4, 2022.

CITIZENS FINANCIAL GROUP, INC.
(Registrant)
By:/s/ C. Jack Read
Name: C. Jack Read
Title: Executive Vice President, Chief Accounting Officer and Controller
(Principal Accounting Officer and Authorized Officer)

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