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Published: 2020-12-03 16:08:24 ET
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EX-99.1 3 q321ex-991er.htm EX-99.1 Document

Exhibit 99.1

DocuSign Announces Third Quarter Fiscal 2021 Financial Results

San Francisco – December 3, 2020 – DocuSign, Inc. (NASDAQ: DOCU), which offers the world’s #1 eSignature solution as part of the DocuSign Agreement Cloud, today announced results for its fiscal quarter ended October 31, 2020.

“As companies accelerate the digital transformation of their business and agreement processes, DocuSign’s role as an essential cloud platform continues to grow,” said Dan Springer, DocuSign CEO. “Our Q3 results reflect that tailwind, as well as the immediate and long-term value that customers see from eSignature and our broader Agreement Cloud.”

Third Quarter Financial Highlights

Total revenue was $382.9 million, an increase of 53% year-over-year. Subscription revenue was $366.6 million, an increase of 54% year-over-year. Professional services and other revenue was $16.3 million, an increase of 43% year-over-year.
Billings were $440.4 million, an increase of 63% year-over-year.
GAAP gross margin was 74% compared to 75% in the same period last year. Non-GAAP gross margin was 79% in both comparative periods.
GAAP net loss per basic and diluted share was $0.31 on 186 million shares outstanding compared to $0.26 on 178 million shares outstanding in the same period last year.
Non-GAAP net income per diluted share was $0.22 on 206 million shares outstanding compared to $0.11 on 191 million shares outstanding in the same period last year.
Net cash provided by operating activities was $57.4 million compared to $1.9 million net cash used in operating activities in the same period last year.
Free cash flow was $38.1 million compared to negative $14.1 million in the same period last year.
Cash, cash equivalents, restricted cash and investments were $675.6 million at the end of the quarter.

A reconciliation of GAAP to non-GAAP financial measures has been provided in the tables included in this press release. An explanation of these measures is also included below under the heading “Non-GAAP Financial Measures and Other Key Metrics.”

Operational and Other Financial Highlights
DocuSign Agreement Cloud 2020 Product Release 3. DocuSign announced more than a dozen new product capabilities to help customers get remote work done faster and easier. This includes:
eSignature for Slack which enables users to send and sign important documents from directly within Slack;
Drawing which streamlines processes by enabling a sender or signer to upload an image and leave free-form markups on the image;
Agreement Actions which allow admins to easily configure rules to automate common post-signature actions; and
iOS App Updates which includes an improved user experience and new features (including drag-and-drop tagging) for DocuSign’s eSignature app for iOS.

New Products. DocuSign continues to expand the Agreement Cloud with new products that make agreement processes smarter, faster, and more secure.
DocuSign Analyzer helps customers negotiate better agreements, faster. It applies the AI-powered advanced contract analytics of DocuSign Insight to incoming contracts, accelerating contract review and negotiation while helping to manage risk.
DocuSign CLM+ adds AI-driven analytics from DocuSign Analyzer and Insight to DocuSign’s market-leading CLM solution. This combination empowers organizations to automate manual tasks, orchestrate
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complex workflows and eliminate unnecessary risks intelligently by embedding analytics and machine learning across every stage of the agreement lifecycle.
DocuSign Monitor helps protect agreements with round-the-clock activity tracking. It uses advanced analytics to provide near real-time alerts—empowering security teams to detect unusual account activity, investigate incidents and respond to verified threats.
DocuSign Quote Gen for Salesforce CPQ+ allows Salesforce CPQ customers to leverage Gen for Salesforce as their document-generation solution within CPQ+.

Outlook

The company currently expects the following guidance:

Quarter ending January 31, 2021 (in millions, except percentages):
Total revenue$404to$408
Subscription revenue$384to$388
Billings$512to$522
Non-GAAP gross margin78%to80%
Non-GAAP sales and marketing42%to44%
Non-GAAP research and development14%to16%
Non-GAAP general and administrative9%to11%
Non-GAAP interest and other income (expense)$(1)to$1
Provision for income taxes$2to$3
Non-GAAP diluted weighted-average shares outstanding205to210

Year ending January 31, 2021 (in millions, except percentages):
Total revenue$1,426to$1,430
Subscription revenue$1,355to$1,359
Billings$1,700to$1,710
Non-GAAP gross margin78%to80%
Non-GAAP sales and marketing44%to46%
Non-GAAP research and development13%to15%
Non-GAAP general and administrative9%to11%
Non-GAAP interest and other income$3to$5
Provision for income taxes$7to$8
Non-GAAP diluted weighted-average shares outstanding200to205

The company has not reconciled its expectations of non-GAAP financial measures to the corresponding GAAP measures because stock-based compensation expense cannot be reasonably calculated or predicted at this time. Accordingly, a reconciliation is not available without unreasonable effort.

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Webcast Conference Call Information

The company will host a conference call on December 3, 2020 at 1:30 p.m. PT (4:30 p.m. ET) to discuss its financial results. A live webcast of the event will be available on the DocuSign Investor Relations website at investor.docusign.com. A live dial-in will be available domestically at 877-407-0784 or internationally at 201-689-8560. A replay will be available domestically at 844-512-2921 or internationally at 412-317-6671 until midnight (ET) December 17, 2020 using the passcode 13713254.

About DocuSign

DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over 820,000 customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and to simplify people’s lives.

For more information, visit www.docusign.com, call +1-877-720-2040, or follow @DocuSign on Twitter, LinkedIn, Facebook and Instagram.

Copyright 2020. DocuSign, Inc. is the owner of DOCUSIGN® and all its other marks (www.docusign.com/IP).

Investor Relations:
Annie Leschin
VP Investor Relations
investors@docusign.com

Media Relations:
Adrian Wainwright
Head of Communications
media@docusign.com

Forward-Looking Statements

This press release contains “forward-looking” statements that are based on our management's beliefs and assumptions and on information currently available to management. Forward-looking statements include all statements that are not historical facts and can be identified by terms such as “may,” “will,” “should,” “expects,” “plans,” “anticipates,” “could,” “intends,” “target,” “projects,” “contemplates,” “believes,” “estimates,” “predicts,” “potential,” or “continue” or the negative of these words or other similar terms or expressions that concern our expectations, strategy, plans or intentions. Forward-looking statements in this press release include, among other things, statements under “Outlook” above and any other statements about expected financial metrics, such as revenue, billings, non-GAAP gross margin, non-GAAP diluted weighted-average shares outstanding, and non-financial metrics, such as customer growth, as well as statements related to our expectations regarding the benefits of the DocuSign Agreement Cloud and enhancements to it, additions to the Agreement Cloud suite of products, and the anticipated benefits of the acquisition and integration of Seal Software and Liveoak Technologies. They also include statements about our future operating results and financial position, our business strategy and plans, market growth and trends, and our objectives for future operations. These statements are subject to substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements.

These risks include, among other things, risks related to the impact of the COVID-19 pandemic on our business, financial condition and results of operations as well as the businesses of our customers and partners and the economy as a whole; our ability to estimate the size of our total addressable market; our ability to effectively sustain and manage our growth and future expenses, achieve and maintain future profitability, attract new customers and maintain and expand our existing customer base; our ability to scale and update our platform to respond to customers' needs and rapid technological change; the effects of increased competition in our market and our ability to compete effectively; our ability to expand use cases within existing customers and vertical solutions; our ability to expand our operations and increase adoption of our platform internationally; our ability to strengthen and foster our relationship with developers; our ability to expand our direct sales force, customer success team and strategic partnerships around the world; our ability to identify targets for, execute on, integrate the operations of and realize the anticipated benefits of potential acquisitions; our ability to maintain, protect and enhance our brand; the sufficiency of our cash and cash equivalents to satisfy our liquidity needs; our failure or the failure of our software to comply with applicable industry standards, laws and regulations; our ability to maintain, protect and enhance our
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intellectual property; our ability to successfully defend litigation against us; our ability to attract large organizations as users; our ability to maintain our corporate culture; our ability to offer high-quality customer support; our ability to hire, retain and motivate qualified personnel; and our ability to maintain proper and effective internal controls. Additional risks and uncertainties that could affect our financial results are included in the sections titled “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our annual report on Form 10-K for the fiscal year ended January 31, 2020 filed on March 27, 2020, our quarterly report on Form 10-Q for the quarter ended July 31, 2020 filed on September 4, 2020, and other filings that we make from time to time with the with the Securities and Exchange Commission (the “SEC”). In addition, any forward-looking statements contained in this press release are based on assumptions that we believe to be reasonable as of this date. Except as required by law, we assume no obligation to update these forward-looking statements, or to update the reasons if actual results differ materially from those anticipated in the forward-looking statements.

Non-GAAP Financial Measures and Other Key Metrics

To supplement our consolidated financial statements, which are prepared and presented in accordance with GAAP, we use certain non-GAAP financial measures, as described below, to understand and evaluate our core operating performance. These non-GAAP financial measures, which may be different than similarly-titled measures used by other companies, are presented to enhance investors’ overall understanding of our financial performance and should not be considered a substitute for, or superior to, the financial information prepared and presented in accordance with GAAP.

We believe that these non-GAAP financial measures provide useful information about our financial performance, enhance the overall understanding of our past performance and future prospects, and allow for greater transparency with respect to important metrics used by our management for financial and operational decision-making. We are presenting these non-GAAP measures to assist investors in seeing our financial performance using a management view, and because we believe that these measures provide an additional tool for investors to use in comparing our core financial performance over multiple periods with other companies in our industry.

Non-GAAP gross profit, non-GAAP gross margin, non-GAAP operating expenses, non-GAAP income from operations, non-GAAP operating margin, non-GAAP net income and non-GAAP net income per share: We define these non-GAAP financial measures as the respective GAAP measures, excluding expenses related to stock-based compensation, employer payroll tax on employee stock transactions, amortization of acquisition-related intangibles, amortization of debt discount and issuance costs from our convertible senior notes issued in September 2018, acquisition-related expenses, and, as applicable, other special items. The amount of employer payroll tax-related items on employee stock transactions is dependent on our stock price and other factors that are beyond our control and that do not correlate to the operation of the business. When evaluating the performance of our business and making operating plans, we do not consider these items (for example, when considering the impact of equity award grants, we place a greater emphasis on overall stockholder dilution rather than the accounting charges associated with such grants). We believe it is useful to exclude these expenses in order to better understand the long-term performance of our core business and to facilitate comparison of our results to those of peer companies and over multiple periods.

Free cash flows: We define free cash flow as net cash provided by operating activities less purchases of property and equipment. We believe free cash flow is an important liquidity measure of the cash that is available (if any), after purchases of property and equipment, for operational expenses, investment in our business, and to make acquisitions. Free cash flow is useful to investors as a liquidity measure because it measures our ability to generate or use cash in excess of our capital investments in property and equipment. Once our business needs and obligations are met, cash can be used to maintain a strong balance sheet and invest in future growth.

Billings: We define billings as total revenues plus the change in our contract liabilities and refund liability less contract assets and unbilled accounts receivable in a given period. Billings reflects sales to new customers plus subscription renewals and additional sales to existing customers. Only amounts invoiced to a customer in a given period are included in billings. We believe billings is a key metric to measure our periodic performance. Given that most of our customers pay in annual installments one year in advance, but we typically recognize a majority of the related revenue ratably over time, we use billings to measure and monitor our ability to provide our business with the working capital generated by upfront payments from our customers.

For a reconciliation of these non-GAAP financial measures to the most directly comparable GAAP financial measure, please see “Reconciliation of GAAP to Non-GAAP Financial Measures” below.
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DOCUSIGN, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(Unaudited)
Three Months Ended October 31,Nine Months Ended October 31,
(in thousands, except per share data)2020201920202019
Revenue:
Subscription$366,617 $238,072 $971,182 $660,341 
Professional services and other16,306 11,430 50,967 38,735 
Total revenue382,923 249,502 1,022,149 699,076 
Cost of revenue:
Subscription69,905 43,178 186,645 115,769 
Professional services and other27,926 18,786 75,833 59,390 
Total cost of revenue97,831 61,964 262,478 175,159 
Gross profit285,092 187,538 759,671 523,917 
Operating expenses:
Sales and marketing209,944 149,231 576,729 430,053 
Research and development73,362 48,758 191,387 133,458 
General and administrative50,256 33,546 140,513 111,562 
Total operating expenses333,562 231,535 908,629 675,073 
Loss from operations(48,470)(43,997)(148,958)(151,156)
Interest expense(7,769)(7,364)(23,013)(21,793)
Interest income and other income (expense), net(311)5,801 6,032 15,549 
Loss before provision for income taxes(56,550)(45,560)(165,939)(157,400)
Provision for income taxes1,941 1,038 4,916 3,552 
Net loss$(58,491)$(46,598)$(170,855)$(160,952)
Net loss per share attributable to common stockholders, basic and diluted$(0.31)$(0.26)$(0.92)$(0.92)
Weighted-average number of shares used in computing net loss per share attributable to common stockholders, basic and diluted186,423 178,314 184,767 175,303 
Stock-based compensation expense included in costs and expenses:
Cost of revenue—subscription$5,777 $3,534 $14,655 $8,931 
Cost of revenue—professional services and other6,005 3,616 15,355 11,877 
Sales and marketing36,881 24,649 93,851 68,693 
Research and development18,896 11,679 45,562 30,959 
General and administrative13,361 9,258 33,815 30,339 

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DOCUSIGN, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(Unaudited)
(in thousands)October 31, 2020January 31, 2020
Assets
Current assets
Cash and cash equivalents$374,984 $241,203 
Investments—current223,590 414,939 
Restricted cash281 280 
Accounts receivable, net261,085 237,841 
Contract assets—current22,477 12,502 
Prepaid expenses and other current assets47,343 37,125 
Total current assets929,760 943,890 
Investments—noncurrent76,782 239,729 
Property and equipment, net159,652 128,293 
Operating lease right-of-use assets160,362 149,833 
Goodwill348,504 194,882 
Intangible assets, net128,414 56,500 
Deferred contract acquisition costs—noncurrent225,115 153,333 
Other assets—noncurrent22,530 24,678 
Total assets$2,051,119 $1,891,138 
Liabilities and Stockholders’ Equity
Current liabilities
Accounts payable$32,309 $28,144 
Accrued expenses and other current liabilities59,752 54,344 
Accrued compensation114,221 83,189 
Contract liabilities—current686,185 507,560 
Operating lease liabilities—current30,633 20,728 
Total current liabilities923,100 693,965 
Convertible senior notes, net486,149 465,321 
Contract liabilities—noncurrent14,717 11,478 
Operating lease liabilities—noncurrent169,078 162,432 
Deferred tax liability—noncurrent7,974 4,920 
Other liabilities—noncurrent24,069 6,695 
Total liabilities1,625,087 1,344,811 
Stockholders’ equity
Common stock19 18 
Treasury stock(1,048)— 
Additional paid-in capital1,736,241 1,685,167 
Accumulated other comprehensive loss(1,140)(1,673)
Accumulated deficit(1,308,040)(1,137,185)
Total stockholders’ equity
426,032 546,327 
Total liabilities and stockholders’ equity
$2,051,119 $1,891,138 

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DOCUSIGN, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited)
Three Months Ended October 31,Nine Months Ended October 31,
(in thousands)2020201920202019
Cash flows from operating activities:
Net loss$(58,491)$(46,598)$(170,855)$(160,952)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities
Depreciation and amortization19,479 12,655 51,455 36,916 
Amortization of deferred contract acquisition and fulfillment costs25,593 18,211 70,787 49,360 
Amortization of debt discount and transaction costs7,044 6,645 20,828 19,647 
Non-cash operating lease costs6,963 4,980 20,082 13,843 
Stock-based compensation expense80,920 52,736 203,238 150,799 
Deferred income taxes(766)14 (1,050)42 
Other1,699 229 1,206 (2,142)
Changes in operating assets and liabilities
Accounts receivable(36,583)(20,812)(11,429)15,084 
Contract assets(5,460)(2,318)(3,890)(7,223)
Prepaid expenses and other current assets3,553 (341)(1,835)(2,036)
Deferred contract acquisition and fulfillment costs(52,225)(27,899)(144,639)(77,800)
Other assets(331)(33)(6,463)926 
Accounts payable(2,620)718 3,655 2,306 
Accrued expenses and other liabilities10,242 (9,811)21,952 4,691 
Accrued compensation688 (9,120)23,553 (6,693)
Contract liabilities65,034 22,563 172,520 44,309 
Operating lease liabilities(7,296)(3,688)(14,394)(10,886)
Net cash provided by (used in) operating activities57,443 (1,869)234,721 70,191 
Cash flows from investing activities:
Cash paid for acquisition, net of acquired cash— — (180,370)— 
Purchases of marketable securities(68,982)(223,048)(80,649)(753,934)
Sales of marketable securities— — 28,986 — 
Maturities of marketable securities103,366 216,261 404,782 460,710 
Purchases of strategic investments(5,300)— (5,300)(15,500)
Purchases of other investments
— — (3,241)— 
Purchases of property and equipment(19,393)(12,280)(64,144)(42,071)
Net cash provided by (used in) investing activities9,691 (19,067)100,064 (350,795)
Cash flows from financing activities:
Payment of tax withholding obligation on RSU settlement(113,417)(39,310)(247,277)(125,288)
Proceeds from exercise of stock options1,945 19,815 14,983 62,263 
Proceeds from employee stock purchase plan16,269 13,309 29,859 23,872 
Net cash used in financing activities(95,203)(6,186)(202,435)(39,153)
Effect of foreign exchange on cash, cash equivalents and restricted cash(1,208)810 1,432 (310)
Net increase (decrease) in cash, cash equivalents and restricted cash(29,277)(26,312)133,782 (320,067)
Cash, cash equivalents and restricted cash at beginning of period404,542 224,423 241,483 518,178 
Cash, cash equivalents and restricted cash at end of period$375,265 $198,111 $375,265 $198,111 

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DOCUSIGN, INC.
RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES
(Unaudited)

Reconciliation of gross profit and gross margin:
Three Months Ended October 31,Nine Months Ended October 31,
(in thousands)2020201920202019
GAAP gross profit$285,092 $187,538 $759,671 $523,917 
Add: Stock-based compensation11,782 7,150 30,010 20,808 
Add: Amortization of acquisition-related intangibles3,376 1,348 7,856 4,356 
Add: Employer payroll tax on employee stock transactions1,676 715 4,450 1,908 
Non-GAAP gross profit$301,926 $196,751 $801,987 $550,989 
GAAP gross margin74 %75 %74 %75 %
Non-GAAP adjustments%%%%
Non-GAAP gross margin79 %79 %78 %79 %
GAAP subscription gross profit$296,712 $194,894 $784,537 $544,572 
Add: Stock-based compensation5,777 3,534 14,655 8,931 
Add: Amortization of acquisition-related intangibles3,376 1,348 7,856 4,356 
Add: Employer payroll tax on employee stock transactions722 337 2,183 769 
Non-GAAP subscription gross profit$306,587 $200,113 $809,231 $558,628 
GAAP subscription gross margin81 %82 %81 %82 %
Non-GAAP adjustments%%%%
Non-GAAP subscription gross margin84 %84 %83 %85 %
GAAP professional services and other gross loss$(11,620)$(7,356)$(24,866)$(20,655)
Add: Stock-based compensation6,005 3,616 15,355 11,877 
Add: Employer payroll tax on employee stock transactions954 378 2,267 1,139 
Non-GAAP professional services and other gross loss$(4,661)$(3,362)$(7,244)$(7,639)
GAAP professional services and other gross margin(71)%(64)%(49)%(53)%
Non-GAAP adjustments42 %35 %35 %33 %
Non-GAAP professional services and other gross margin(29)%(29)%(14)%(20)%

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Reconciliation of operating expenses:
Three Months Ended October 31,Nine Months Ended October 31,
(in thousands)2020201920202019
GAAP sales and marketing$209,944 $149,231 $576,729 $430,053 
Less: Stock-based compensation(36,881)(24,649)(93,851)(68,693)
Less: Amortization of acquisition-related intangibles(3,981)(2,957)(11,176)(9,102)
Less: Acquisition-related expenses— — (186)— 
Less: Employer payroll tax on employee stock transactions(4,125)(1,682)(10,992)(5,610)
Non-GAAP sales and marketing$164,957 $119,943 $460,524 $346,648 
GAAP sales and marketing as a percentage of revenue55 %60 %56 %62 %
Non-GAAP sales and marketing as a percentage of revenue43 %48 %45 %50 %
GAAP research and development$73,362 $48,758 $191,387 $133,458 
Less: Stock-based compensation(18,896)(11,679)(45,562)(30,959)
Less: Employer payroll tax on employee stock transactions(1,752)(712)(5,317)(2,888)
Non-GAAP research and development$52,714 $36,367 $140,508 $99,611 
GAAP research and development as a percentage of revenue19 %20 %19 %19 %
Non-GAAP research and development as a percentage of revenue14 %15 %14 %14 %
GAAP general and administrative$50,256 $33,546 $140,513 $111,562 
Less: Stock-based compensation(13,361)(9,258)(33,815)(30,339)
Less: Acquisition-related expenses(336)— (7,776)— 
Less: Employer payroll tax on employee stock transactions(1,406)(735)(4,007)(3,057)
Non-GAAP general and administrative$35,153 $23,553 $94,915 $78,166 
GAAP general and administrative as a percentage of revenue13 %13 %14 %16 %
Non-GAAP general and administrative as a percentage of revenue%%%11 %
    
Reconciliation of income (loss) from operations and operating margin:
Three Months Ended October 31,Nine Months Ended October 31,
(in thousands)2020201920202019
GAAP loss from operations$(48,470)$(43,997)$(148,958)$(151,156)
Add: Stock-based compensation80,920 52,736 203,238 150,799 
Add: Amortization of acquisition-related intangibles7,357 4,305 19,032 13,458 
Add: Acquisition-related expenses336 — 7,962 — 
Add: Employer payroll tax on employee stock transactions8,959 3,844 24,766 13,463 
Non-GAAP income from operations$49,102 $16,888 $106,040 $26,564 
GAAP operating margin(13)%(18)%(15)%(22)%
Non-GAAP adjustments26 %25 %25 %26 %
Non-GAAP operating margin13 %%10 %%

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Reconciliation of net income (loss) and net income (loss) per share, basic and diluted:
Three Months Ended October 31,Nine Months Ended October 31,
(in thousands, except per share data)2020201920202019
GAAP net loss$(58,491)$(46,598)$(170,855)$(160,952)
Add: Stock-based compensation80,920 52,736 203,238 150,799 
Add: Amortization of acquisition-related intangibles7,357 4,305 19,032 13,458 
Add: Acquisition-related expenses336 — 7,962 — 
Add: Employer payroll tax on employee stock transactions8,959 3,844 24,766 13,463 
Add: Amortization of debt discount and issuance costs7,044 6,645 20,828 19,647 
Non-GAAP net income$46,125 $20,932 $104,971 $36,415 
Numerator:
Non-GAAP net income$46,125 $20,932 $104,971 $36,415 
Denominator:
Weighted-average common shares outstanding, basic186,423 178,314 184,767 175,303 
Effect of dilutive securities19,425 12,478 17,623 14,503 
Non-GAAP weighted-average common shares outstanding, diluted205,848 190,792 202,390 189,806 
GAAP net loss per share, basic and diluted$(0.31)$(0.26)$(0.92)$(0.92)
Non-GAAP net income per share, basic0.25 0.12 0.57 0.21 
Non-GAAP net income per share, diluted0.22 0.11 0.52 0.19 

Computation of free cash flow:
Three Months Ended October 31,Nine Months Ended October 31,
(in thousands)2020201920202019
Net cash provided by operating activities$57,443 $(1,869)$234,721 $70,191 
Less: Purchases of property and equipment(19,393)(12,280)(64,144)(42,071)
Non-GAAP free cash flow$38,050 $(14,149)$170,577 $28,120 
Net cash provided by (used in) investing activities$9,691 $(19,067)$100,064 $(350,795)
Net cash used in financing activities$(95,203)$(6,186)$(202,435)$(39,153)

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Computation of billings:
Three Months Ended October 31,Nine Months Ended October 31,
(in thousands)2020201920202019
Revenue$382,923 $249,502 $1,022,149 $699,076 
Add: Contract liabilities and refund liability, end of period702,691 435,898 702,691 435,898 
Less: Contract liabilities and refund liability, beginning of period(638,790)(412,953)(522,201)(390,887)
Add: Contract assets and unbilled accounts receivable, beginning of period20,395 17,757 15,082 13,436 
Less: Contract assets and unbilled accounts receivable, end of period(26,808)(20,805)(26,808)(20,805)
Add: Contract assets and unbilled accounts receivable by acquisitions— — 6,589 — 
Less: Contract liabilities and refund liability contributed by acquisitions— — (9,344)— 
Non-GAAP billings$440,411 $269,399 $1,188,158 $736,718 

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