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Published: 2022-01-20 06:59:26 ET
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EX-99.2 3 a992finsupp123121.htm EX-99.2 Document
The Travelers Companies, Inc.                                                image16.gif
Financial Supplement - Fourth Quarter 2021                                                

Page Number
Consolidated Results
Financial Highlights1
Reconciliation to Net Income (Loss) and Earnings Per Share2
Statement of Income (Loss)3
Net Income (Loss) by Major Component and Combined Ratio4
Core Income (Loss)5
Selected Statistics - Property and Casualty Operations6
Written and Earned Premiums - Property and Casualty Operations7
Business Insurance
Segment Income (Loss)8
Segment Income (Loss) by Major Component and Combined Ratio9
Selected Statistics10
Net Written Premiums11
Bond & Specialty Insurance
Segment Income12
Segment Income by Major Component and Combined Ratio13
Selected Statistics14
Net Written Premiums15
Personal Insurance
Segment Income (Loss)16
Segment Income (Loss) by Major Component and Combined Ratio17
Selected Statistics18
Net Written Premiums19
Selected Statistics - Automobile20
Selected Statistics - Homeowners and Other21
Supplemental Detail
Interest Expense and Other22
Consolidated Balance Sheet23
Investment Portfolio24
Investment Portfolio - Fixed Maturities Data25
Investment Income26
Net Realized and Unrealized Investment Gains (Losses) included in Shareholders’ Equity27
Reinsurance Recoverables28
Net Reserves for Losses and Loss Adjustment Expense29
Asbestos Reserves30
Capitalization31
Statutory Capital and Surplus to GAAP Shareholders’ Equity Reconciliation32
Statement of Cash Flows33
Statement of Cash Flows (continued)34
Glossary of Financial Measures and Description of Reportable Business Segments35-36
 The information included in the Financial Supplement is unaudited.  This document should be read in conjunction with the Company’s Form 10-K which will be filed with the Securities and Exchange Commission.
Index

The Travelers Companies, Inc.                                                 image16.gif
Financial Highlights
($ and shares in millions, except for per share data)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Net income (loss)$600 $(40)$827 $1,310 $733 $934 $662 $1,333 $2,697 $3,662 
Net income (loss) per share:
Basic$2.34 $(0.16)$3.24 $5.13 $2.89 $3.70 $2.65 $5.43 $10.56 $14.63 
Diluted$2.33 $(0.16)$3.23 $5.10 $2.87 $3.66 $2.62 $5.37 $10.52 $14.49 
Core income (loss)$676 $(50)$798 $1,262 $699 $879 $655 $1,289 $2,686 $3,522 
Core income (loss) per share:
Basic$2.64 $(0.20)$3.13 $4.94 $2.75 $3.48 $2.63 $5.25 $10.52 $14.07 
Diluted$2.62 $(0.20)$3.12 $4.91 $2.73 $3.45 $2.60 $5.20 $10.48 $13.94 
Return on equity9.4 %(0.6)%12.1 %18.4 %10.2 %13.0 %9.2 %18.6 %10.0 %12.7 %
Core return on equity11.5 %(0.8)%13.5 %20.5 %11.1 %13.7 %10.1 %19.8 %11.3 %13.7 %
Total assets, at period end$109,436 $113,337 $116,384 $116,764 $117,032 $119,759 $120,706 $120,466 $116,764 $120,466 
Total equity, at period end$25,204 $26,943 $27,849 $29,201 $28,269 $29,156 $28,474 $28,887 $29,201 $28,887 
Book value per share, at period end$99.69 $106.42 $109.94 $115.68 $112.42 $116.86 $115.74 $119.77 $115.68 $119.77 
Less: Net unrealized investment gains, net of tax7.06 14.41 15.05 16.14 11.21 12.98 10.97 10.01 16.14 10.01 
Adjusted book value per share, at period end$92.63 $92.01 $94.89 $99.54 $101.21 $103.88 $104.77 $109.76 $99.54 $109.76 
Weighted average number of common shares outstanding (basic)254.4 251.6 253.3 253.4 252.1 250.7 247.7 243.8 253.5 248.5 
Weighted average number of common shares outstanding and common stock equivalents (diluted)255.9 251.6 254.3 254.8 254.1 253.1 250.1 246.4 254.6 250.8 
Common shares outstanding at period end252.8 253.2 253.3 252.4 251.5 249.5 246.0 241.2 252.4 241.2 
Common stock dividends declared$210 $218 $218 $218 $216 $224 $220 $216 $864 $876 
Common stock repurchased:
Under Board of Directors authorization
Shares3.5 — — 1.4 2.4 2.6 3.8 5.1 4.9 13.9 
Cost$425 $— $— $200 $356 $400 $600 $800 $625 $2,156 
Other
Shares0.3 — — — 0.3 — — — 0.3 0.3 
Cost$46 $— $— $$41 $$$$47 $44 




See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
1

The Travelers Companies, Inc.                                                 image16.gif
Reconciliation to Net Income (Loss) and Earnings per Share

($ and shares in millions, except earnings per share)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Net income (loss)
Net income (loss)$600 $(40)$827 $1,310 $733 $934 $662 $1,333 $2,697 $3,662 
Adjustments:
Net realized investment (gains) losses, after-tax76 (10)(29)(48)(34)(47)(7)(44)(11)(132)
Impact of changes in tax laws and/or tax rates (1)— — — — — (8)— — — (8)
Core income (loss)$676 $(50)$798 $1,262 $699 $879 $655 $1,289 $2,686 $3,522 
Basic earnings per share
Net income (loss)$2.34 $(0.16)$3.24 $5.13 $2.89 $3.70 $2.65 $5.43 $10.56 $14.63 
Adjustments:
Net realized investment (gains) losses, after-tax0.30 (0.04)(0.11)(0.19)(0.14)(0.19)(0.02)(0.18)(0.04)(0.53)
Impact of changes in tax laws and/or tax rates (1)— — — — — (0.03)— — — (0.03)
Core income (loss)$2.64 $(0.20)$3.13 $4.94 $2.75 $3.48 $2.63 $5.25 $10.52 $14.07 
Diluted earnings per share
Net income (loss)$2.33 $(0.16)$3.23 $5.10 $2.87 $3.66 $2.62 $5.37 $10.52 $14.49 
Adjustments:
Net realized investment (gains) losses, after-tax0.29 (0.04)(0.11)(0.19)(0.14)(0.18)(0.02)(0.17)(0.04)(0.52)
Impact of changes in tax laws and/or tax rates (1)— — — — — (0.03)— — — (0.03)
Core income (loss)$2.62 $(0.20)$3.12 $4.91 $2.73 $3.45 $2.60 $5.20 $10.48 $13.94 
Adjustments to net income (loss) and weighted average shares for net income (loss) EPS calculations: (2)
Basic and Diluted1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Net income (loss), as reported$600 $(40)$827 $1,310 $733 $934 $662 $1,333 $2,697 $3,662 
Participating share-based awards - allocated income(5)(1)(6)(10)(5)(7)(5)(10)(19)(27)
Net income (loss) available to common shareholders - basic and diluted$595 $(41)$821 $1,300 $728 $927 $657 $1,323 $2,678 $3,635 
Common Shares
Basic
Weighted average shares outstanding254.4 251.6 253.3 253.4 252.1 250.7 247.7 243.8 253.5 248.5 
Diluted
Weighted average shares outstanding254.4 251.6 253.3 253.4 252.1 250.7 247.7 243.8 253.5 248.5 
Weighted average effects of dilutive securities - stock options and performance shares1.5 — 1.0 1.4 2.0 2.4 2.4 2.6 1.1 2.3 
Diluted weighted average shares outstanding255.9 251.6 254.3 254.8 254.1 253.1 250.1 246.4 254.6 250.8 
(1) Impact is recognized in the accounting period in which the change is enacted.
(2)  Adjustments to net income and weighted average shares for net income EPS calculations can generally be used for the core income EPS calculations.

See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
2

The Travelers Companies, Inc.                                                 image16.gif
Statement of Income (Loss) - Consolidated




($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Revenues
Premiums$7,229 $6,955 $7,380 $7,480 $7,386 $7,616 $7,829 $8,024 $29,044 $30,855 
Net investment income611 268 671 677 701 818 771 743 2,227 3,033 
Fee income108 114 101 106 101 104 97 100 429 402 
Net realized investment gains (losses)(98)13 37 50 44 61 58 171 
Other revenues58 51 86 84 81 88 100 86 279 355 
Total revenues7,908 7,401 8,275 8,397 8,313 8,687 8,805 9,011 31,981 34,816 
Claims and expenses
Claims and claim adjustment expenses4,789 5,107 4,886 4,341 4,970 5,045 5,464 4,819 19,123 20,298 
Amortization of deferred acquisition costs1,178 1,173 1,207 1,215 1,207 1,254 1,281 1,301 4,773 5,043 
General and administrative expenses1,137 1,121 1,109 1,142 1,163 1,174 1,187 1,153 4,509 4,677 
Interest expense84 85 87 83 82 83 87 88 339 340 
Total claims and expenses7,188 7,486 7,289 6,781 7,422 7,556 8,019 7,361 28,744 30,358 
Income (loss) before income taxes720 (85)986 1,616 891 1,131 786 1,650 3,237 4,458 
Income tax expense (benefit)120 (45)159 306 158 197 124 317 540 796 
Net income (loss)$600 $(40)$827 $1,310 $733 $934 $662 $1,333 $2,697 $3,662 
Other statistics
Effective tax rate on net investment income15.1 %6.2 %15.6 %15.4 %15.9 %16.7 %16.3 %16.0 %14.3 %16.2 %
Net investment income (after-tax)$519 $251 $566 $572 $590 $682 $645 $624 $1,908 $2,541 
Catastrophes, net of reinsurance:
Pre-tax$333 $854 $397 $29 $835 $475 $501 $36 $1,613 $1,847 
After-tax$263 $673 $314 $24 $659 $376 $395 $29 $1,274 $1,459 
Prior year reserve development - favorable (unfavorable):
Pre-tax$27 $$142 $180 $317 $182 $(56)$95 $351 $538 
After-tax$21 $$113 $141 $249 $144 $(44)$75 $276 $424 





See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
3

The Travelers Companies, Inc.                                                 image16.gif
Net Income (Loss) by Major Component and Combined Ratio - Consolidated

($ in millions, net of tax)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Underwriting gain (loss)$220 $(232)$281 $741 $166 $253 $68 $729 $1,010 $1,216 
Net investment income519 251 566 572 590 682 645 624 1,908 2,541 
Other income (expense), including interest expense(63)(69)(49)(51)(57)(56)(58)(64)(232)(235)
Core income (loss)676 (50)798 1,262 699 879 655 1,289 2,686 3,522 
Net realized investment gains (losses)(76)10 29 48 34 47 44 11 132 
Impact of changes in tax laws and/or tax rates (1)— — — — — — — — 
Net income (loss)$600 $(40)$827 $1,310 $733 $934 $662 $1,333 $2,697 $3,662 
Combined ratio (2) (3)
Loss and loss adjustment expense ratio65.5 %72.7 %65.6 %57.3 %66.7 %65.6 %69.2 %59.5 %65.1 %65.1 %
Underwriting expense ratio30.0 %31.0 %29.3 %29.4 %29.9 %29.7 %29.4 %28.5 %29.9 %29.4 %
Combined ratio95.5 %103.7 %94.9 %86.7 %96.6 %95.3 %98.6 %88.0 %95.0 %94.5 %
Impact on combined ratio:
Net (favorable) unfavorable prior year reserve development(0.4)%— %(1.9)%(2.4)%(4.2)%(2.4)%0.8 %(1.2)%(1.2)%(1.8)%
Catastrophes, net of reinsurance4.6 %12.3 %5.3 %0.4 %11.3 %6.3 %6.4 %0.5 %5.5 %6.0 %
Underlying combined ratio91.3 %91.4 %91.5 %88.7 %89.5 %91.4 %91.4 %88.7 %90.7 %90.3 %
 
(1)  Impact is recognized in the accounting period in which the change is enacted.
(2)  Before policyholder dividends.
(3)  Billing and policy fees and other, which are a component of other revenues, are allocated as a reduction of underwriting expenses.  In addition, fee income is allocated as a reduction of losses and loss adjustment expenses and underwriting expenses.  These allocations are to conform the calculation of the combined ratio with statutory accounting. Additionally, general and administrative expenses include non-insurance expenses that are excluded from underwriting expenses, and accordingly are excluded in calculating the combined ratio.  See following:
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Billing and policy fees and other$28 $17 $24 $28 $27 $27 $27 $26 $97 $107 
Fee income:
Loss and loss adjustment expenses$41 $44 $35 $41 $38 $39 $36 $37 $161 $150 
Underwriting expenses67 70 66 65 63 65 61 63 268 252 
Total fee income$108 $114 $101 $106 $101 $104 $97 $100 $429 $402 
Non-insurance general and administrative expenses$55 $52 $60 $67 $70 $77 $81 $75 $234 $303 
 





See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
4

The Travelers Companies, Inc.                                                 image16.gif
Core Income (Loss) - Consolidated

($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Revenues
Premiums$7,229 $6,955 $7,380 $7,480 $7,386 $7,616 $7,829 $8,024 $29,044 $30,855 
Net investment income611 268 671 677 701 818 771 743 2,227 3,033 
Fee income108 114 101 106 101 104 97 100 429 402 
Other revenues58 51 86 84 81 88 100 86 279 355 
Total revenues
8,006 7,388 8,238 8,347 8,269 8,626 8,797 8,953 31,979 34,645 
Claims and expenses
Claims and claim adjustment expenses4,789 5,107 4,886 4,341 4,970 5,045 5,464 4,819 19,123 20,298 
Amortization of deferred acquisition costs1,178 1,173 1,207 1,215 1,207 1,254 1,281 1,301 4,773 5,043 
General and administrative expenses1,137 1,121 1,109 1,142 1,163 1,174 1,187 1,153 4,509 4,677 
Interest expense84 85 87 83 82 83 87 88 339 340 
Total claims and expenses
7,188 7,486 7,289 6,781 7,422 7,556 8,019 7,361 28,744 30,358 
Core income (loss) before income taxes818 (98)949 1,566 847 1,070 778 1,592 3,235 4,287 
Income tax expense (benefit)142 (48)151 304 148 191 123 303 549 765 
Core income (loss)$676 $(50)$798 $1,262 $699 $879 $655 $1,289 $2,686 $3,522 
Other statistics
Effective tax rate on net investment income15.1 %6.2 %15.6 %15.4 %15.9 %16.7 %16.3 %16.0 %14.3 %16.2 %
Net investment income (after-tax)$519 $251 $566 $572 $590 $682 $645 $624 $1,908 $2,541 
Catastrophes, net of reinsurance:
Pre-tax$333 $854 $397 $29 $835 $475 $501 $36 $1,613 $1,847 
After-tax$263 $673 $314 $24 $659 $376 $395 $29 $1,274 $1,459 
Prior year reserve development - favorable (unfavorable):
Pre-tax$27 $$142 $180 $317 $182 $(56)$95 $351 $538 
After-tax$21 $$113 $141 $249 $144 $(44)$75 $276 $424 









See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

5

The Travelers Companies, Inc.                                      image16.gif    
Selected Statistics - Property and Casualty Operations

($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Statutory underwriting
Gross written premiums$8,152 $7,751 $8,243 $7,617 $8,407 $8,597 $8,876 $8,364 $31,763 $34,244 
Net written premiums$7,346 $7,346 $7,771 $7,269 $7,505 $8,135 $8,324 $8,002 $29,732 $31,966 
Net earned premiums$7,229 $6,955 $7,380 $7,480 $7,386 $7,616 $7,829 $8,029 $29,044 $30,860 
Losses and loss adjustment expenses4,733 5,053 4,830 4,291 4,920 5,003 5,415 4,773 18,907 20,111 
Underwriting expenses2,193 2,212 2,214 2,153 2,276 2,361 2,385 2,269 8,772 9,291 
Statutory underwriting gain (loss)303 (310)336 1,036 190 252 29 987 1,365 1,458 
Policyholder dividends12 11 10 11 10 10 10 41 41 
Statutory underwriting gain (loss) after policyholder dividends$291 $(318)$325 $1,026 $179 $242 $19 $977 $1,324 $1,417 
Other statutory statistics
Reserves for losses and loss adjustment expenses$43,913 $45,112 $46,181 $46,247 $47,153 $47,893 $48,662 $48,589 $46,247 $48,589 
Increase in reserves$170 $1,199 $1,069 $66 $906 $740 $769 $(73)$2,504 $2,342 
Statutory capital and surplus$20,808 $20,607 $21,230 $22,180 $22,403 $22,797 $22,987 $23,906 $22,180 $23,906 
Net written premiums/surplus (1)1.41:11.42:11.39:11.34:11.33:11.35:1 1.36:1 1.34:1 1.34:11.34:1

(1)  Based on 12 months of rolling net written premiums.
 

















See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

6

The Travelers Companies, Inc.                                                 image16.gif
Written and Earned Premiums - Property and Casualty Operations
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Written premiums
Gross$8,152 $7,751 $8,243 $7,617 $8,407 $8,597 $8,876 $8,364 $31,763 $34,244 
Ceded(806)(405)(472)(348)(902)(462)(552)(369)(2,031)(2,285)
Net$7,346 $7,346 $7,771 $7,269 $7,505 $8,135 $8,324 $7,995 $29,732 $31,959 
Earned premiums
Gross$7,683 $7,446 $7,898 $7,961 $7,895 $8,164 $8,376 $8,574 $30,988 $33,009 
Ceded(454)(491)(518)(481)(509)(548)(547)(550)(1,944)(2,154)
Net$7,229 $6,955 $7,380 $7,480 $7,386 $7,616 $7,829 $8,024 $29,044 $30,855 






























See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

7

The Travelers Companies, Inc.                                                 image16.gif
Segment Income (Loss) - Business Insurance
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Revenues
Premiums$3,864 $3,735 $3,841 $3,854 $3,799 $3,880 $3,970 $4,085 $15,294 $15,734 
Net investment income453 180 498 502 523 615 575 552 1,633 2,265 
Fee income102 108 95 100 95 97 90 93 405 375 
Other revenues31 36 58 51 53 57 69 56 176 235 
Total revenues
4,450 4,059 4,492 4,507 4,470 4,649 4,704 4,786 17,508 18,609 
Claims and expenses
Claims and claim adjustment expenses2,791 2,880 2,804 2,329 2,788 2,539 2,703 2,368 10,804 10,398 
Amortization of deferred acquisition costs636 622 633 627 627 642 653 659 2,518 2,581 
General and administrative expenses685 656 651 672 683 688 684 691 2,664 2,746 
Total claims and expenses
4,112 4,158 4,088 3,628 4,098 3,869 4,040 3,718 15,986 15,725 
Segment income (loss) before income taxes338 (99)404 879 372 780 664 1,068 1,522 2,884 
Income tax expense (benefit)49 (41)39 166 55 137 106 201 213 499 
Segment income (loss)$289 $(58)$365 $713 $317 $643 $558 $867 $1,309 $2,385 
Other statistics
Effective tax rate on net investment income15.0 %6.3 %15.6 %15.4 %15.8 %16.7 %16.3 %16.0 %14.4 %16.2 %
Net investment income (after-tax)$385 $169 $421 $423 $441 $511 $481 $464 $1,398 $1,897 
Catastrophes, net of reinsurance:
Pre-tax$195 $377 $97 $(24)$506 $149 $181 $(43)$645 $793 
After-tax$154 $298 $76 $(19)$399 $119 $143 $(34)$509 $627 
Prior year reserve development - favorable (unfavorable):
Pre-tax$$— $(220)$124 $134 $73 $(108)$74 $(91)$173 
After-tax$$— $(173)$97 $105 $58 $(86)$58 $(73)$135 












See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
8

The Travelers Companies, Inc.                                                 image16.gif
Segment Income (Loss) by Major Component and Combined Ratio - Business Insurance


($ in millions, net of tax)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Underwriting gain (loss)$(84)$(221)$(59)$292 $(116)$137 $80 $412 $(72)$513 
Net investment income385 169 421 423 441 511 481 464 1,398 1,897 
Other income (expense)(12)(6)(2)(8)(5)(3)(9)(17)(25)
Segment income (loss)$289 $(58)$365 $713 $317 $643 $558 $867 $1,309 $2,385 
Combined ratio (1) (2)
Loss and loss adjustment expense ratio70.9 %75.8 %71.8 %59.2 %72.2 %64.3 %67.0 %56.9 %69.4 %65.0 %
Underwriting expense ratio31.3 %31.3 %30.5 %30.6 %31.3 %31.0 %30.5 %30.1 %30.9 %30.7 %
Combined ratio102.2 %107.1 %102.3 %89.8 %103.5 %95.3 %97.5 %87.0 %100.3 %95.7 %
Impact on combined ratio:
Net (favorable) unfavorable prior year reserve development(0.1)%— %5.8 %(3.2)%(3.5)%(1.9)%2.7 %(1.8)%0.6 %(1.1)%
Catastrophes, net of reinsurance5.0 %10.1 %2.5 %(0.6)%13.3 %3.9 %4.6 %(1.0)%4.2 %5.1 %
Underlying combined ratio97.3 %97.0 %94.0 %93.6 %93.7 %93.3 %90.2 %89.8 %95.5 %91.7 %
 
(1)  Before policyholder dividends.
(2)  Billing and policy fees and other, which are a component of other revenues, are allocated as a reduction of underwriting expenses.  In addition, fee income is allocated as a reduction of losses and loss adjustment expenses and underwriting expenses.  These allocations are to conform the calculation of the combined ratio with statutory accounting. Additionally, general and administrative expenses include non-insurance expenses that are excluded from underwriting expenses, and accordingly are excluded in calculating the combined ratio.  See following:
 
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Billing and policy fees and other$$$$$$$$$16 $14 
Fee income:
Loss and loss adjustment expenses$41 $44 $35 $41 $38 $39 $36 $37 $161 $150 
Underwriting expenses61 64 60 59 57 58 54 56 244 225 
Total fee income$102 $108 $95 $100 $95 $97 $90 $93 $405 $375 
Non-insurance general and administrative expenses$47 $42 $52 $56 $60 $65 $68 $63 $197 $256 
 





See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

9

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Selected Statistics - Business Insurance
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Statutory underwriting
Gross written premiums$4,794 $4,127 $4,230 $3,909 $4,776 $4,356 $4,453 $4,244 $17,060 $17,829 
Net written premiums$4,190 $3,777 $3,833 $3,631 $4,125 $3,980 $4,021 $3,973 $15,431 $16,099 
Net earned premiums$3,864 $3,735 $3,841 $3,854 $3,799 $3,880 $3,970 $4,090 $15,294 $15,739 
Losses and loss adjustment expenses2,737 2,828 2,750 2,282 2,741 2,500 2,657 2,326 10,597 10,224 
Underwriting expenses1,247 1,167 1,145 1,132 1,251 1,226 1,205 1,190 4,691 4,872 
Statutory underwriting gain (loss)(120)(260)(54)440 (193)154 108 574 643 
Policyholder dividends10 32 29 
Statutory underwriting gain (loss) after policyholder dividends$(130)$(266)$(63)$433 $(201)$148 $100 $567 $(26)$614 





























See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

10

The Travelers Companies, Inc.                                                 image16.gif
Net Written Premiums - Business Insurance

($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Net written premiums by market          
Domestic          
Select Accounts$799 $734 $658 $630 $729 $726 $685 $693 $2,821 $2,833 
Middle Market2,408 1,960 2,131 2,012 2,384 2,087 2,252 2,210 8,511 8,933 
National Accounts301 215 239 241 290 213 228 256 996 987 
National Property and Other428 585 602 471 445 647 638 535 2,086 2,265 
Total Domestic3,936 3,494 3,630 3,354 3,848 3,673 3,803 3,694 14,414 15,018 
International254 283 203 277 277 307 218 272 1,017 1,074 
Total$4,190 $3,777 $3,833 $3,631 $4,125 $3,980 $4,021 $3,966 $15,431 $16,092 
Net written premiums by product line          
Domestic          
Workers’ compensation$1,096 $780 $774 $699 $948 $754 $751 $722 $3,349 $3,175 
Commercial automobile755 667 689 679 762 715 716 705 2,790 2,898 
Commercial property433 620 603 507 466 678 656 608 2,163 2,408 
General liability683 531 630 603 714 615 685 685 2,447 2,699 
Commercial multi-peril956 892 899 861 940 908 953 967 3,608 3,768 
Other13 35 18 42 57 70 
Total Domestic3,936 3,494 3,630 3,354 3,848 3,673 3,803 3,694 14,414 15,018 
International254 283 203 277 277 307 218 272 1,017 1,074 
Total$4,190 $3,777 $3,833 $3,631 $4,125 $3,980 $4,021 $3,966 $15,431 $16,092 










See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
11

The Travelers Companies, Inc.                                                 image16.gif
Segment Income - Bond & Specialty Insurance

($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Revenues
Premiums$667 $693 $723 $740 $743 $776 $806 $813 $2,823 $3,138 
Net investment income55 42 58 58 59 64 63 61 213 247 
Other revenues10 27 23 
Total revenues727 740 788 808 807 847 874 880 3,063 3,408 
Claims and expenses
Claims and claim adjustment expenses327 403 392 342 374 335 375 389 1,464 1,473 
Amortization of deferred acquisition costs124 128 133 134 134 142 147 147 519 570 
General and administrative expenses125 123 124 128 130 135 135 132 500 532 
Total claims and expenses576 654 649 604 638 612 657 668 2,483 2,575 
Segment income before income taxes151 86 139 204 169 235 217 212 580 833 
Income tax expense29 14 24 40 32 48 43 42 107 165 
Segment income$122 $72 $115 $164 $137 $187 $174 $170 $473 $668 
Other statistics
Effective tax rate on net investment income14.7 %3.0 %14.8 %14.4 %15.0 %15.7 %15.3 %15.1 %12.3 %15.3 %
Net investment income (after-tax)$47 $41 $49 $50 $50 $55 $53 $52 $187 $210 
Catastrophes, net of reinsurance:
Pre-tax$$$$$24 $$$10 $11 $40 
After-tax$$$$$19 $$$$$31 
Prior year reserve development - favorable (unfavorable):
Pre-tax$— $(33)$— $32 $15 $44 $22 $24 $(1)$105 
After-tax$— $(26)$— $25 $12 $35 $18 $19 $(1)$84 












See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

12

The Travelers Companies, Inc.                                                image16.gif
Segment Income by Major Component and Combined Ratio - Bond & Specialty Insurance
($ in millions, net of tax)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Underwriting gain$72 $29 $61 $107 $84 $128 $118 $114 $269 $444 
Net investment income47 41 49 50 50 55 53 52 187 210 
Other income17 14 
Segment income$122 $72 $115 $164 $137 $187 $174 $170 $473 $668 
Combined ratio (1)
Loss and loss adjustment expense ratio48.8 %57.8 %54.0 %45.7 %49.9 %42.6 %46.3 %47.4 %51.5 %46.6 %
Underwriting expense ratio37.1 %36.0 %35.3 %35.2 %35.3 %35.5 %34.8 %34.1 %35.9 %34.9 %
Combined ratio85.9 %93.8 %89.3 %80.9 %85.2 %78.1 %81.1 %81.5 %87.4 %81.5 %
Impact on combined ratio:
Net (favorable) unfavorable prior year reserve development— %4.7 %— %(4.2)%(2.1)%(5.7)%(2.6)%(3.0)%— %(3.3)%
Catastrophes, net of reinsurance0.2 %1.0 %0.3 %0.1 %3.1 %0.4 %0.3 %1.2 %0.4 %1.3 %
Underlying combined ratio85.7 %88.1 %89.0 %85.0 %84.2 %83.4 %83.4 %83.3 %87.0 %83.5 %


(1) General and administrative expenses include non-insurance expenses that are excluded from underwriting expenses, and accordingly are excluded in calculating the combined ratio. See following:


($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Non-insurance general and administrative expenses$$$$$$$$$$














See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

13

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Selected Statistics - Bond & Specialty Insurance
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Statutory underwriting          
Gross written premiums$750 $770 $803 $861 $834 $919 $984 $988 $3,184 $3,725 
Net written premiums$663 $734 $754 $800 $723 $854 $894 $905 $2,951 $3,376 
Net earned premiums$667 $693 $723 $740 $743 $776 $806 $813 $2,823 $3,138 
Losses and loss adjustment expenses325 401 390 339 371 331 373 385 1,455 1,460 
Underwriting expenses254 253 261 261 270 287 300 288 1,029 1,145 
Statutory underwriting gain88 39 72 140 102 158 133 140 339 533 
Policyholder dividends12 
Statutory underwriting gain after policyholder dividends$86 $37 $70 $137 $99 $154 $131 $137 $330 $521 
 




























See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

14

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Net Written Premiums - Bond & Specialty Insurance
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Net written premiums by market
Domestic
Management Liability$401 $438 $467 $463 $444 $497 $532 $510 $1,769 $1,983 
Surety215 220 208 202 200 232 241 215 845 888 
Total Domestic616 658 675 665 644 729 773 725 2,614 2,871 
International47 76 79 135 79 125 121 180 337 505 
Total$663 $734 $754 $800 $723 $854 $894 $905 $2,951 $3,376 
Net written premiums by product line
Domestic
Fidelity & surety$272 $274 $268 $258 $256 $287 $307 $273 $1,072 $1,123 
General liability289 326 339 357 340 389 401 400 1,311 1,530 
Other55 58 68 50 48 53 65 52 231 218 
Total Domestic616 658 675 665 644 729 773 725 2,614 2,871 
International47 76 79 135 79 125 121 180 337 505 
Total$663 $734 $754 $800 $723 $854 $894 $905 $2,951 $3,376 



















See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

15

The Travelers Companies, Inc.                                                 image16.gif
Segment Income (Loss) - Personal Insurance

($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Revenues
Premiums$2,698 $2,527 $2,816 $2,886 $2,844 $2,960 $3,053 $3,126 $10,927 $11,983 
Net investment income103 46 115 117 119 139 133 130 381 521 
Fee income24 27 
Other revenues22 10 21 23 23 24 26 24 76 97 
Total revenues2,829 2,589 2,958 3,032 2,992 3,130 3,219 3,287 11,408 12,628 
Claims and expenses
Claims and claim adjustment expenses1,671 1,824 1,690 1,670 1,808 2,171 2,386 2,062 6,855 8,427 
Amortization of deferred acquisition costs418 423 441 454 446 470 481 495 1,736 1,892 
General and administrative expenses320 333 328 333 344 343 360 323 1,314 1,370 
Total claims and expenses2,409 2,580 2,459 2,457 2,598 2,984 3,227 2,880 9,905 11,689 
Segment income (loss) before income taxes420 499 575 394 146 (8)407 1,503 939 
Income tax expense (benefit)84 (1)107 118 80 25 (6)80 308 179 
Segment income (loss)$336 $10 $392 $457 $314 $121 $(2)$327 $1,195 $760 
Other statistics
Effective tax rate on net investment income15.8 %9.1 %16.2 %16.0 %16.4 %17.1 %16.8 %16.5 %15.2 %16.7 %
Net investment income (after-tax)$87 $41 $96 $99 $99 $116 $111 $108 $323 $434 
Catastrophes, net of reinsurance:
Pre-tax$137 $470 $298 $52 $305 $323 $317 $69 $957 $1,014 
After-tax$108 $370 $236 $42 $241 $255 $250 $55 $756 $801 
Prior year reserve development - favorable (unfavorable):
Pre-tax$22 $35 $362 $24 $168 $65 $30 $(3)$443 $260 
After-tax$18 $27 $286 $19 $132 $51 $24 $(2)$350 $205 












See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
16

The Travelers Companies, Inc.                                                 image16.gif
Segment Income (Loss) by Major Component and Combined Ratio - Personal Insurance

($ in millions, net of tax)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Underwriting gain (loss)$232 $(40)$279 $342 $198 $(12)$(130)$203 $813 $259 
Net investment income87 41 96 99 99 116 111 108 323 434 
Other income17 17 16 17 17 17 16 59 67 
Segment income (loss)$336 $10 $392 $457 $314 $121 $(2)$327 $1,195 $760 
Combined ratio (1)
Loss and loss adjustment expense ratio61.9 %72.2 %60.0 %57.9 %63.6 %73.3 %78.2 %66.0 %62.8 %70.3 %
Underwriting expense ratio26.3 %29.1 %26.4 %26.2 %26.7 %26.4 %26.4 %25.1 %26.9 %26.2 %
Combined ratio88.2 %101.3 %86.4 %84.1 %90.3 %99.7 %104.6 %91.1 %89.7 %96.5 %
Impact on combined ratio:
Net (favorable) unfavorable prior year reserve development(0.8)%(1.3)%(12.8)%(0.8)%(5.9)%(2.2)%(1.0)%0.1 %(4.1)%(2.2)%
Catastrophes, net of reinsurance5.0 %18.6 %10.5 %1.8 %10.8 %10.9 %10.4 %2.3 %8.8 %8.5 %
Underlying combined ratio84.0 %84.0 %88.7 %83.1 %85.4 %91.0 %95.2 %88.7 %85.0 %90.2 %

(1)  Billing and policy fees and other, which are a component of other revenues, and fee income are allocated as a reduction of underwriting expenses to conform the calculation of the combined ratio with statutory accounting. Additionally, general and administrative expenses include non-insurance expenses that are excluded from underwriting expenses, and accordingly are excluded in calculating the combined ratio. See following:
 
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Billing and policy fees and other$24 $14 $20 $23 $23 $24 $23 $23 $81 $93 
Fee income$$$$$$$$$24 $27 
Non-insurance general and administrative expenses$— $— $— $— $$$$$— $12 













See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

17

The Travelers Companies, Inc.                                                 image16.gif
Selected Statistics - Personal Insurance

($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Statutory underwriting
Gross written premiums$2,608 $2,854 $3,210 $2,847 $2,797 $3,322 $3,439 $3,132 $11,519 $12,690 
Net written premiums$2,493 $2,835 $3,184 $2,838 $2,657 $3,301 $3,409 $3,124 $11,350 $12,491 
Net earned premiums$2,698 $2,527 $2,816 $2,886 $2,844 $2,960 $3,053 $3,126 $10,927 $11,983 
Losses and loss adjustment expenses1,671 1,824 1,690 1,670 1,808 2,172 2,385 2,062 6,855 8,427 
Underwriting expenses692 792 808 760 755 848 880 791 3,052 3,274 
Statutory underwriting gain (loss)$335 $(89)$318 $456 $281 $(60)$(212)$273 $1,020 $282 
Policies in force (in thousands)
Automobile2,970 2,993 3,015 3,029 3,056 3,098 3,141 3,179 3,029 3,179 
Homeowners and Other5,534 5,679 5,790 5,858 5,944 6,076 6,168 6,230 5,858 6,230 




























See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

18

The Travelers Companies, Inc.                                                 image16.gif
Net Written Premiums - Personal Insurance
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Net written premiums by product line
Domestic
Automobile$1,333 $1,204 $1,484 $1,348 $1,375 $1,467 $1,529 $1,456 $5,369 $5,827 
Homeowners and Other1,017 1,458 1,524 1,330 1,144 1,634 1,698 1,504 5,329 5,980 
Total Domestic2,350 2,662 3,008 2,678 2,519 3,101 3,227 2,960 10,698 11,807 
International143 173 176 160 138 200 182 164 652 684 
Total$2,493 $2,835 $3,184 $2,838 $2,657 $3,301 $3,409 $3,124 $11,350 $12,491 































See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
19

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Selected Statistics - Personal Insurance - Automobile
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Statutory underwriting
Gross written premiums$1,447 $1,322 $1,609 $1,460 $1,481 $1,604 $1,656 $1,567 $5,838 $6,308 
Net written premiums$1,433 $1,316 $1,602 $1,453 $1,466 $1,597 $1,648 $1,562 $5,804 $6,273 
Net earned premiums$1,467 $1,254 $1,499 $1,500 $1,478 $1,525 $1,557 $1,581 $5,720 $6,141 
Losses and loss adjustment expenses982 738 841 923 845 1,026 1,180 1,280 3,484 4,331 
Underwriting expenses354 374 381 369 370 389 399 369 1,478 1,527 
Statutory underwriting gain (loss)$131 $142 $277 $208 $263 $110 $(22)$(68)$758 $283 
Other statistics
Combined ratio (1):
Loss and loss adjustment expense ratio66.9 %58.9 %56.0 %61.5 %57.2 %67.2 %75.9 %80.9 %60.9 %70.5 %
Underwriting expense ratio24.3 %28.9 %24.3 %24.5 %24.6 %24.4 %24.1 %23.2 %25.4 %24.1 %
Combined ratio91.2 %87.8 %80.3 %86.0 %81.8 %91.6 %100.0 %104.1 %86.3 %94.6 %
Impact on combined ratio:
Net (favorable) unfavorable prior year reserve development(0.2)%(1.2)%(1.4)%(1.4)%(5.2)%(2.1)%(0.4)%0.6 %(1.0)%(1.7)%
Catastrophes, net of reinsurance0.5 %2.9 %0.2 %— %0.4 %1.7 %3.4 %(0.3)%0.8 %1.3 %
Underlying combined ratio90.9 %86.1 %81.5 %87.4 %86.6 %92.0 %97.0 %103.8 %86.5 %95.0 %
Catastrophes, net of reinsurance:
Pre-tax$$35 $$— $$26 $53 $(5)$46 $80 
After-tax$$27 $$— $$21 $41 $(4)$36 $63 
Prior year reserve development - favorable (unfavorable):
Pre-tax$$15 $21 $20 $78 $33 $$(10)$59 $107 
After-tax$$12 $17 $16 $61 $26 $$(8)$47 $84 
Policies in force (in thousands)2,970 2,993 3,015 3,029 3,056 3,098 3,141 3,179 
Change from prior year quarter(0.4)%0.4 %1.2 %1.9 %2.9 %3.5 %4.2 %5.0 %
Change from prior quarter(0.1)%0.8 %0.7 %0.5 %0.9 %1.4 %1.4 %1.2 %

(1)  Billing and policy fees and other, which are a component of other revenues, and fee income are allocated as a reduction of underwriting expenses.
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Billing and policy fees and other$15 $$12 $13 $14 $14 $14 $14 $49 $56 
Fee income$$$$$$$$$14 $15 

See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
20

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Selected Statistics - Personal Insurance - Homeowners and Other
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Statutory underwriting
Gross written premiums$1,161 $1,532 $1,601 $1,387 $1,316 $1,718 $1,783 $1,565 $5,681 $6,382 
Net written premiums$1,060 $1,519 $1,582 $1,385 $1,191 $1,704 $1,761 $1,562 $5,546 $6,218 
Net earned premiums$1,231 $1,273 $1,317 $1,386 $1,366 $1,435 $1,496 $1,545 $5,207 $5,842 
Losses and loss adjustment expenses689 1,086 849 747 963 1,146 1,205 782 3,371 4,096 
Underwriting expenses338 418 427 391 385 459 481 422 1,574 1,747 
Statutory underwriting gain (loss)$204 $(231)$41 $248 $18 $(170)$(190)$341 $262 $(1)
Other statistics
Combined ratio (1):
Loss and loss adjustment expense ratio56.0 %85.3 %64.5 %53.9 %70.5 %79.8 %80.5 %50.7 %64.7 %70.1 %
Underwriting expense ratio28.6 %29.3 %28.7 %28.1 %28.9 %28.5 %28.8 %27.1 %28.7 %28.3 %
Combined ratio84.6 %114.6 %93.2 %82.0 %99.4 %108.3 %109.3 %77.8 %93.4 %98.4 %
Impact on combined ratio:
Net favorable prior year reserve development(1.6)%(1.5)%(25.9)%(0.3)%(6.6)%(2.2)%(1.6)%(0.4)%(7.4)%(2.6)%
Catastrophes, net of reinsurance10.5 %34.1 %22.3 %3.8 %21.9 %20.6 %17.6 %4.8 %17.5 %16.0 %
Underlying combined ratio75.7 %82.0 %96.8 %78.5 %84.1 %89.9 %93.3 %73.4 %83.3 %85.0 %
Catastrophes, net of reinsurance:
Pre-tax$129 $435 $295 $52 $299 $297 $264 $74 $911 $934 
After-tax$102 $343 $233 $42 $236 $234 $209 $59 $720 $738 
Prior year reserve development - favorable:
Pre-tax$19 $20 $341 $$90 $32 $24 $$384 $153 
After-tax$16 $15 $269 $$71 $25 $19 $$303 $121 
Policies in force (in thousands)5,534 5,679 5,790 5,858 5,944 6,076 6,168 6,230 
Change from prior year quarter7.2 %7.9 %8.0 %7.6 %7.4 %7.0 %6.5 %6.4 %
Change from prior quarter1.7 %2.6 %2.0 %1.2 %1.5 %2.2 %1.5 %1.0 %
(1)  Billing and policy fees and other, which are a component of other revenues, and fee income are allocated as a reduction of underwriting expenses.
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Billing and policy fees and other$$$$10 $$10 $$$32 $37 
Fee income$$$$$$$$$10 $12 

See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
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Interest Expense and Other
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Revenues
Other revenues$— $— $— $— $— $— $— $— $— $— 
Claims and expenses
Interest expense84 85 87 83 82 83 87 88 339 340 
General and administrative expenses31 29 
Total claims and expenses91 94 93 92 88 91 95 95 370 369 
Loss before income tax benefit(91)(94)(93)(92)(88)(91)(95)(95)(370)(369)
Income tax benefit(20)(20)(19)(20)(19)(19)(20)(20)(79)(78)
Loss$(71)$(74)$(74)$(72)$(69)$(72)$(75)$(75)$(291)$(291)




























See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

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Consolidated Balance Sheet
($ in millions)December 31,
2021 (1)
December 31,
2020
Assets
Fixed maturities, available for sale, at fair value (amortized cost $74,751 and $68,830; allowance for expected credit losses of $3 and $2)
$77,810 $74,003 
Equity securities, at fair value (cost $749 and $415)
893 484 
Real estate investments979 1,026 
Short-term securities3,836 5,511 
Other investments3,857 3,399 
Total investments87,375 84,423 
Cash761 721 
Investment income accrued615 603 
Premiums receivable (net of allowance for expected credit losses of $107 and $105)
8,085 7,829 
Reinsurance recoverables (net of allowance for estimated uncollectible reinsurance of $141 and $146)
8,452 8,350 
Ceded unearned premiums902 772 
Deferred acquisition costs2,542 2,358 
Contractholder receivables (net of allowance for expected credit losses of $21 and $19)
3,890 4,242 
Goodwill4,008 3,976 
Other intangible assets306 317 
Other assets3,530 3,173 
Total assets$120,466 $116,764 
Liabilities
Claims and claim adjustment expense reserves$56,907 $54,521 
Unearned premium reserves16,469 15,222 
Contractholder payables3,911 4,261 
Payables for reinsurance premiums384 356 
Deferred taxes289 558 
Debt7,290 6,550 
Other liabilities6,329 6,095 
Total liabilities91,579 87,563 
Shareholders’ equity
Common stock (1,750.0 shares authorized; 241.2 and 252.4 shares issued and outstanding)
24,154 23,743 
Retained earnings41,555 38,771 
Accumulated other comprehensive income1,193 2,502 
Treasury stock, at cost (541.5 and 527.3 shares)
(38,015)(35,815)
Total shareholders’ equity28,887 29,201 
Total liabilities and shareholders’ equity$120,466 $116,764 
(1) Preliminary

Certain prior period amounts have been reclassified to conform to the 2021 presentation.

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Investment Portfolio
(at carrying value, $ in millions)December 31,
2021
Pre-tax Book
Yield (1)
December 31,
2020
Pre-tax Book
Yield (1)
Investment portfolio
Taxable fixed maturities (including redeemable preferred stock)$44,743 2.60 %$40,230 2.90 %
Tax-exempt fixed maturities33,067 2.81 %33,773 2.83 %
Total fixed maturities77,810 2.69 %74,003 2.87 %
Non-redeemable preferred stocks66 3.04 %68 2.96 %
Common stocks827 416 
Total equity securities893 484 
Real estate investments979 1,026 
Short-term securities3,836 0.10 %5,511 0.18 %
Private equities2,672 2,301 
Hedge funds231 197 
Real estate partnerships768 701 
Other investments186 200 
Total other investments3,857 3,399 
Total investments$87,375 $84,423 
Net unrealized investment gains, net of tax, included in shareholders’ equity$2,415 $4,074 

(1)  Yields are provided for those investments with an embedded book yield.

Certain prior period amounts have been reclassified to conform to the 2021 presentation.



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Investment Portfolio - Fixed Maturities Data
(at carrying value, $ in millions)December 31,
2021
December 31,
2020
Fixed maturities
U.S. Treasury securities and obligations of U.S. Government corporations and agencies$3,562 $2,149 
Obligations of states and political subdivisions:
Pre-refunded4,032 3,544 
All other32,830 32,816 
Total36,862 36,360 
Debt securities issued by foreign governments1,041 1,054 
Mortgage-backed securities - principally obligations of U.S. Government agencies1,817 2,361 
Corporates (including redeemable preferreds)34,528 32,079 
Total fixed maturities$77,810 $74,003 
 
Fixed Maturities
Quality Characteristics (1)
 
 December 31, 2021December 31, 2020
 Amount% of TotalAmount% of Total
Quality Ratings
Aaa$33,323 42.8 %$31,653 42.8 %
Aa18,140 23.3 18,327 24.8 
A14,757 19.0 12,944 17.5 
Baa10,483 13.5 9,738 13.1 
Total investment grade76,703 98.6 72,662 98.2 
Ba742 0.9 870 1.2 
B293 0.4 366 0.5 
Caa and lower72 0.1 105 0.1 
Total below investment grade1,107 1.4 1,341 1.8 
Total fixed maturities$77,810 100.0 %$74,003 100.0 %
Average weighted quality Aa2, AA Aa2, AA
Weighted average duration of fixed maturities and short-term securities, net of securities lending activities and net receivables and payables on investment sales and purchases4.2 3.8 

(1)  Rated using external rating agencies or by Travelers when a public rating does not exist.  Below investment grade assets refer to securities rated “Ba” or below.
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Investment Income
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Gross investment income
Fixed maturities$511 $498 $502 $500 $491 $493 $497 $508 $2,011 $1,989 
Short-term securities22 13 44 
Other88 (234)173 182 218 335 281 243 209 1,077 
621 277 681 685 712 829 780 752 2,264 3,073 
Investment expenses10 10 11 11 37 40 
Net investment income, pre-tax611 268 671 677 701 818 771 743 2,227 3,033 
Income taxes92 17 105 105 111 136 126 119 319 492 
Net investment income, after-tax$519 $251 $566 $572 $590 $682 $645 $624 $1,908 $2,541 
Effective tax rate15.1 %6.2 %15.6 %15.4 %15.9 %16.7 %16.3 %16.0 %14.3 %16.2 %
Average invested assets (1)$76,191$76,635$78,722$80,373$81,209$82,594$84,647$85,806$78,070$83,574
Average yield pre-tax (1)3.2 %1.4 %3.4 %3.4 %3.5 %4.0 %3.6 %3.5 %2.9 %3.6 %
Average yield after-tax2.7 %1.3 %2.9 %2.8 %2.9 %3.3 %3.0 %2.9 %2.4 %3.0 %

(1)  Excludes net unrealized investment gains (losses), and is adjusted for cash, receivables for investment sales, payables on investment purchases and accrued investment income.

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Net Realized and Unrealized Investment Gains (Losses) included in Shareholders' Equity
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Net realized investment gains (losses)
Fixed maturities$(2)$10 $23 $21 $14 $24 $12 $17 $52 $67 
Equity securities (82)44 16 38 26 32 (1)38 16 95 
Other (1)(14)(41)(2)(9)(3)(66)
Realized investment gains (losses) before tax(98)13 37 50 44 61 58 171 
Related taxes(22)10 14 14 (9)39 
Net realized investment gains (losses)$(76)$10 $29 $48 $34 $47 $$44 $11 $132 
Gross investment gains (1)$31 $69 $41 $64 $50 $72 $24 $66 $205 $212 
Gross investment losses before impairments (1)(113)(10)(8)(17)(6)(11)(15)(7)(148)(39)
Net investment gains (losses) before impairments(82)59 33 47 44 61 59 57 173 
Net credit impairment (charges) recoveries(16)(46)— — (1)(1)(55)(2)
Net realized investment gains (losses) before tax(98)13 37 50 44 61 58 171 
Related taxes(22)10 14 14 (9)39 
Net realized investment gains (losses)$(76)$10 $29 $48 $34 $47 $$44 $11 $132 
($ in millions)March 31,
2020
June 30,
2020
September 30,
2020
December 31,
2020
March 31,
2021
June 30,
2021
September 30,
2021
December 31,
2021
Net unrealized investment gains, net of tax, included in shareholders’ equity, by asset type
Fixed maturities$2,271 $4,632 $4,842 $5,175 $3,577 $4,113 $3,428 $3,062 
Other — (1)(2)(2)
Unrealized investment gains before tax2,273 4,634 4,844 5,175 3,579 4,112 3,426 3,060 
Related taxes 488 988 1,032 1,101 762 873 727 645 
Balance, end of period$1,785 $3,646 $3,812 $4,074 $2,817 $3,239 $2,699 $2,415 
(1)  Includes the following gross investment gains and gross investment losses related to U.S. Treasury futures, which are settled daily:
Gross investment Treasury future gains$$— $— $— $— $— $— $— $$— 
Gross investment Treasury future losses$12 $— $— $— $— $— $— $— $12 $— 
The Company entered into these arrangements as part of its strategy to manage the duration of its fixed maturity portfolio.  In a changing interest rate environment, the change in the value of the futures contracts can be expected to partially offset changes in the value of the fixed maturity portfolio.
 
Certain prior period amounts have been reclassified to conform to the 2021 presentation.


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Reinsurance Recoverables
($ in millions)December 31, 2021December 31, 2020
Gross reinsurance recoverables on paid and unpaid claims and claim adjustment expenses (1)$3,931 $3,731 
Gross structured settlements (2)2,900 2,964 
Mandatory pools and associations (3) 1,762 1,801 
Gross reinsurance recoverables (4)8,593 8,496 
Allowance for estimated uncollectible reinsurance (5)(141)(146)
Net reinsurance recoverables$8,452 $8,350 
(1)  The Company’s top five reinsurer groups, including retroactive reinsurance, included in gross reinsurance recoverables is as follows:
ReinsurerA.M. Best Rating of Group's Predominant ReinsurerDecember 31, 2021
Swiss Re GroupA+ second highest of 16 ratings$531 
Munich Re GroupA+ second highest of 16 ratings297 
Berkshire HathawayA++ highest of 16 ratings289 
Alleghany GroupA+ second highest of 16 ratings244 
Axa GroupA+ second highest of 16 ratings187 
The gross reinsurance recoverables on paid and unpaid claims and claim adjustment expenses represent the current and estimated future amounts due from reinsurers on known and incurred but not reported claims.  The ceded reserves are estimated in a manner consistent with the underlying direct and assumed reserves.  Although this total comprises recoverables due from nearly one thousand different reinsurance entities, about half is attributable to 10 reinsurer groups.

(2)  Included in reinsurance recoverables are certain amounts related to structured settlements, which comprise annuities purchased from various life insurance companies to settle certain personal physical injury claims, of which workers’ compensation claims comprise a significant portion.  In cases where the Company did not receive a release from the claimant, the amounts due from the life insurance company related to the structured settlement are included in both the claims and claim adjustment expense reserves and reinsurance recoverables in the Company’s consolidated balance sheet, as the Company retains the liability to pay the claimant in the event that the life insurance company fails to make the required annuity payments.  The Company would be required to make such payments, to the extent the purchased annuities are not covered by state guaranty associations.

The Company’s top five groups included in gross structured settlements is as follows:
GroupA.M. Best Rating of Group's Predominant InsurerDecember 31, 2021
Fidelity & Guaranty Life Group  A- fourth highest of 16 ratings$724 
Genworth Financial Group B seventh highest of 16 ratings307 
John Hancock Group A+ second highest of 16 ratings264 
Symetra Financial CorporationA third highest of 16 ratings222 
Brighthouse Financial, Inc.A third highest of 16 ratings220 


(3)  The mandatory pools and associations represent various involuntary assigned risk pools that the Company is required to participate in.  These pools principally involve workers’ compensation and automobile insurance, which provide various insurance coverages to insureds that otherwise are unable to purchase coverage in the open market.  The costs of these mandatory pools in most states are usually charged back to the participating members in proportion to voluntary writings of related business in that state.  In the event that a member of the pool becomes insolvent, the remaining members assume an additional pro rata share of the pool’s liabilities. 

(4) Of the total reinsurance recoverables at December 31, 2021, after deducting mandatory pools and associations and before allowances for estimated uncollectible reinsurance, $5.93 billion, or 87%, were rated by A.M. Best Company.  The Company utilizes updated A.M. Best credit ratings on a quarterly basis when determining the allowance. Of the total rated by A.M. Best Company, 94% were rated A- or better.  The remaining 13% of reinsurance recoverables were comprised of the following:  6% related to captive insurance companies, 1% related to the Company’s participation in voluntary pools and 6% were balances from other companies not rated by A.M. Best Company.  Certain of the Company's reinsurance recoverables are collateralized by letters of credit, funds held or trust agreements.

(5) The Company reports its reinsurance recoverables net of an allowance for estimated uncollectible reinsurance. The allowance is based upon the Company’s ongoing review of amounts outstanding, length of collection periods, changes in reinsurer credit standing, disputes, applicable coverage defenses and other relevant factors.  For structured settlements, the allowance is also based upon the Company’s ongoing review of life insurers’ creditworthiness and estimated amounts of coverage that would be available from state guaranty funds if a life insurer defaults. A probability-of-default methodology which reflects current and forecasted economic conditions is used to estimate the amount of uncollectible reinsurance due to credit-related factors and the estimate is reported in an allowance for estimated uncollectible reinsurance. The allowance also includes estimated uncollectible amounts related to dispute risk with reinsurers. 
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Net Reserves for Losses and Loss Adjustment Expense
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Statutory Reserves for Losses and Loss Adjustment Expenses
Business Insurance
Beginning of period$35,142 $35,415 $36,210 $36,946 $36,999 $37,694 $38,010 $38,342 $35,142 $36,999 
Incurred2,737 2,828 2,750 2,282 2,741 2,500 2,657 2,326 10,597 10,224 
Paid(2,364)(2,067)(2,054)(2,296)(2,056)(2,196)(2,288)(2,438)(8,781)(8,978)
Foreign exchange and other(100)34 40 67 10 12 (37)41 (12)
End of period$35,415 $36,210 $36,946 $36,999 $37,694 $38,010 $38,342 $38,233 $36,999 $38,233 
Bond & Specialty Insurance
Beginning of period$3,094 $3,085 $3,276 $3,447 $3,571 $3,691 $3,770 $3,892 $3,094 $3,571 
Incurred325 401 390 339 371 331 373 385 1,455 1,460 
Paid(300)(216)(237)(243)(256)(254)(235)(341)(996)(1,086)
Foreign exchange and other(34)18 28 (16)18 (7)
End of period$3,085 $3,276 $3,447 $3,571 $3,691 $3,770 $3,892 $3,938 $3,571 $3,938 
Personal Insurance
Beginning of period$5,507 $5,413 $5,626 $5,788 $5,677 $5,768 $6,113 $6,428 $5,507 $5,677 
Incurred1,671 1,824 1,690 1,670 1,808 2,172 2,385 2,062 6,855 8,427 
Paid(1,693)(1,644)(1,546)(1,816)(1,730)(1,837)(2,051)(2,075)(6,699)(7,693)
Foreign exchange and other(72)33 18 35 13 10 (19)14 
End of period$5,413 $5,626 $5,788 $5,677 $5,768 $6,113 $6,428 $6,418 $5,677 $6,418 
Total
Beginning of period$43,743 $43,913 $45,112 $46,181 $46,247 $47,153 $47,893 $48,662 $43,743 $46,247 
Incurred4,733 5,053 4,830 4,291 4,920 5,003 5,415 4,773 18,907 20,111 
Paid(4,357)(3,927)(3,837)(4,355)(4,042)(4,287)(4,574)(4,854)(16,476)(17,757)
Foreign exchange and other(206)73 76 130 28 24 (72)73 (12)
End of period$43,913 $45,112 $46,181 $46,247 $47,153 $47,893 $48,662 $48,589 $46,247 $48,589 
Prior Year Reserve Development: Unfavorable (Favorable)
Business Insurance
Asbestos$— $— $295 $— $— $— $225 $— $295 $225 
All other(5)— (75)(124)(134)(73)(117)(74)(204)(398)
Total Business Insurance (1)(5)— 220 (124)(134)(73)108 (74)91 (173)
Bond & Specialty Insurance— 33 — (32)(15)(44)(22)(24)(105)
Personal Insurance(22)(35)(362)(24)(168)(65)(30)(443)(260)
Total$(27)$(2)$(142)$(180)$(317)$(182)$56 $(95)$(351)$(538)
(1)  Excludes accretion of discount.

See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
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Asbestos Reserves
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Asbestos reserves
Beginning reserves:
Gross$1,601 $1,530 $1,470 $1,772 $1,668 $1,616 $1,565 $1,777 $1,601 $1,668 
Ceded(322)(316)(301)(365)(330)(327)(315)(369)(322)(330)
Net1,279 1,214 1,169 1,407 1,338 1,289 1,250 1,408 1,279 1,338 
Incurred losses and loss expenses:
Gross— — 362 — — — 287 — 362 287 
Ceded— — (67)— — — (62)— (67)(62)
Paid loss and loss expenses:
Gross69 60 61 105 52 51 75 89 295 267 
Ceded(6)(15)(2)(35)(3)(12)(8)(23)(58)(46)
Foreign exchange and other:
Gross(2)— — — — (1)— (1)
Ceded— — — — — — — — 
Ending reserves:
Gross1,530 1,470 1,772 1,668 1,616 1,565 1,777 1,687 1,668 1,687 
Ceded(316)(301)(365)(330)(327)(315)(369)(346)(330)(346)
Net$1,214 $1,169 $1,407 $1,338 $1,289 $1,250 $1,408 $1,341 $1,338 $1,341 





















See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
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Capitalization
($ in millions)December 31,
2021
December 31,
2020
Debt
Short-term debt
Commercial paper$100 $100 
Total short-term debt100 100 
Long-term debt
7.75% Senior notes due April 15, 2026200 200 
7.625% Junior subordinated debentures due December 15, 2027125 125 
6.375% Senior notes due March 15, 2033 (1)500 500 
6.75% Senior notes due June 20, 2036 (1)400 400 
6.25% Senior notes due June 15, 2037 (1)800 800 
5.35% Senior notes due November 1, 2040 (1)750 750 
4.60% Senior notes due August 1, 2043 (1)500 500 
4.30% Senior notes due August 25, 2045 (1)400 400 
8.50% Junior subordinated debentures due December 15, 204556 56 
3.75% Senior notes due May 15, 2046 (1)500 500 
8.312% Junior subordinated debentures due July 1, 204673 73 
4.00% Senior notes due May 30, 2047 (1)700 700 
4.05% Senior notes due March 7, 2048 (1)500 500 
4.10% Senior notes due March 4, 2049 (1)500 500 
2.55% Senior notes due April 27, 2050 (1)500 500 
3.05% Senior notes due June 8, 2051 (1)750 — 
Total long-term debt7,254 6,504 
Unamortized fair value adjustment39 41 
Unamortized debt issuance costs(103)(95)
7,190 6,450 
Total debt7,290 6,550 
Common equity (excluding net unrealized investment gains, net of tax, included in shareholders’ equity)26,472 25,127 
Total capital (excluding net unrealized investment gains, net of tax, included in shareholders’ equity)$33,762 $31,677 
Total debt to capital (excluding net unrealized investment gains, net of tax, included in shareholders’ equity)21.6 %20.7 %
(1)  Redeemable anytime with “make-whole” premium. 


See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
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Statutory Capital and Surplus to GAAP Shareholders' Equity Reconciliation
($ in millions)December 31,
2021 (1)
December 31,
2020
Statutory capital and surplus$23,906 $22,180 
GAAP adjustments  
Goodwill and intangible assets3,557 3,568 
Investments3,261 5,337 
Noninsurance companies(4,230)(3,730)
Deferred acquisition costs2,542 2,358 
Deferred federal income tax(1,274)(1,585)
Current federal income tax(39)(42)
Reinsurance recoverables87 55 
Furniture, equipment & software770 841 
Agents balances147 168 
Other160 51 
Total GAAP adjustments4,981 7,021 
GAAP shareholders’ equity$28,887 $29,201 

(1) Estimated and Preliminary
 




















See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
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Statement of Cash Flows - Preliminary

($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Cash flows from operating activities
Net income (loss)$600 $(40)$827 $1,310 $733 $934 $662 $1,333 $2,697 $3,662 
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Net realized investment (gains) losses98 (13)(37)(50)(44)(61)(8)(58)(2)(171)
Depreciation and amortization203 188 186 212 235 215 212 208 789 870 
Deferred federal income tax expense (benefit)(77)38 56 (29)62 
Amortization of deferred acquisition costs1,178 1,173 1,207 1,215 1,207 1,254 1,281 1,301 4,773 5,043 
Equity in (income) loss from other investments(67)253 (154)(162)(200)(313)(261)(219)(130)(993)
Premiums receivable(326)(245)247 418 (333)(385)256 204 94 (258)
Reinsurance recoverables(15)75 (210)(12)12 142 (134)(121)(162)(101)
Deferred acquisition costs(1,215)(1,238)(1,241)(1,160)(1,258)(1,343)(1,354)(1,272)(4,854)(5,227)
Claims and claim adjustment expense reserves388 1,067 1,218 (51)777 536 986 89 2,622 2,388 
Unearned premium reserves414 229 317 (368)509 459 492 (211)592 1,249 
Other(636)292 (38)511 (504)410 407 437 129 750 
Net cash provided by operating activities628 1,664 2,326 1,901 1,190 1,849 2,543 1,692 6,519 7,274 
Cash flows from investing activities
Proceeds from maturities of fixed maturities1,461 1,610 2,170 2,146 2,064 2,283 2,176 2,329 7,387 8,852 
Proceeds from sales of investments:
Fixed maturities388 832 774 1,063 1,238 1,244 382 301 3,057 3,165 
Equity securities38 21 22 35 25 20 29 28 116 102 
Real estate investments— — — — — — 24 — 31 
Other investments59 75 45 97 79 116 80 152 276 427 
Purchases of investments:
Fixed maturities(2,630)(2,160)(5,161)(4,122)(4,754)(4,708)(4,894)(3,797)(14,073)(18,153)
Equity securities(35)(24)(36)(32)(19)(22)(334)(32)(127)(407)
Real estate investments(16)(8)(9)(80)(5)(9)(8)(6)(113)(28)
Other investments(103)(125)(78)(166)(97)(124)(115)(184)(472)(520)
Net sales (purchases) of short-term securities906 (2,053)(240)821 524 (718)948 917 (566)1,671 
Securities transactions in course of settlement85 428 (569)269 (40)178 (426)(47)(19)
Acquisition, net of cash acquired— — — — (38)— — — — (38)
Other(69)(75)(78)(108)(60)(53)(86)(80)(330)(279)
Net cash provided by (used in) investing activities84 (1,898)(2,163)(915)(774)(2,011)(1,637)(774)(4,892)(5,196)
Certain prior period amounts have been reclassified to conform to the 2021 presentation.
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Statement of Cash Flows - Preliminary (Continued)
($ in millions)1Q20202Q20203Q20204Q20201Q20212Q20213Q20214Q2021YTD 4Q2020YTD 4Q2021
Cash flows from financing activities
Treasury stock acquired - share repurchase authorization(425)— — (200)(356)(400)(600)(800)(625)(2,156)
Treasury stock acquired - net employee share-based compensation(46)— — (1)(41)(1)(1)(1)(47)(44)
Dividends paid to shareholders(210)(216)(217)(218)(214)(222)(219)(214)(861)(869)
Payment of debt— — — (500)— — — — (500)— 
Issuance of debt— 490 — — — 739 — — 490 739 
Issuance of common stock - employee share options31 34 55 134 72 50 37 127 293 
Net cash provided by (used in) financing activities(650)308 (210)(864)(477)188 (770)(978)(1,416)(2,037)
Effect of exchange rate changes on cash(12)16 — (7)16 (1)
Net increase (decrease) in cash50 79 (40)138 (58)26 129 (57)227 40 
Cash at beginning of period494 544 623 583 721 663 689 818 494 721 
Cash at end of period$544 $623 $583 $721 $663 $689 $818 $761 $721 $761 
Income taxes paid$15 $$396 $165 $58 $284 $201 $164 $578 $707 
Interest paid$60 $106 $60 $113 $59 $104 $59 $115 $339 $337 

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Glossary of Financial Measures and Description of Reportable Business Segments
The following measures are used by the Company’s management to evaluate financial performance against historical results, to establish performance targets on a consolidated basis, and for other reasons as discussed below.  In some cases, these measures are considered non-GAAP financial measures under applicable SEC rules because they are not displayed as separate line items in the consolidated financial statements or are not required to be disclosed in the notes to financial statements or, in some cases, include or exclude certain items not ordinarily included or excluded in the most comparable GAAP financial measure.
 
In the opinion of the Company’s management, a discussion of these measures provides investors, financial analysts, rating agencies and other financial statement users with a better understanding of the significant factors that comprise the Company’s periodic results of operations and how management evaluates the Company’s financial performance. 
 
Some of these measures exclude net realized investment gains (losses), net of tax, and/or net unrealized investment gains (losses), net of tax, included in shareholders’ equity, which can be significantly impacted by both discretionary and other economic factors and are not necessarily indicative of operating trends.
 
Other companies may calculate these measures differently, and, therefore, their measures may not be comparable to those used by the Company’s management.
 
Core income (loss) is consolidated net income (loss) excluding the after-tax impact of net realized investment gains (losses), discontinued operations, the effect of a change in tax laws and tax rates at enactment, and cumulative effect of changes in accounting principles when applicable.  Segment income (loss) is determined in the same manner as core income (loss) on a segment basis.  Management uses segment income (loss) to analyze each segment’s performance and as a tool in making business decisions.  Financial statement users also consider core income (loss) when analyzing the results and trends of insurance companies.  Core income (loss) per share is core income (loss) on a per common share basis.
 
Average shareholders’ equity is (a) the sum of total shareholders’ equity at the beginning and end of each of the quarters for the period presented divided by (b) the number of quarters in the period presented times two.  Adjusted shareholders’ equity is shareholders’ equity excluding net realized investment gains (losses), net of tax, net unrealized investment gains (losses), net of tax, included in shareholders’ equity for the periods presented and the effect of a change in tax laws and tax rates at enactment (excluding the portion related to net unrealized investment gains (losses)).  Adjusted average shareholders’ equity is (a) the sum of total adjusted shareholders’ equity at the beginning and end of each of the quarters for the period presented divided by (b) the number of quarters in the period presented times two.

Reconciliation of Shareholders’ Equity to Adjusted Shareholders’ Equity
As of
($ in millions)March 31, 2020June 30, 2020September 30, 2020December 31, 2020March 31, 2021June 30, 2021September 30, 2021December 31, 2021
Shareholders’ equity$25,204 $26,943 $27,849 $29,201 $28,269 $29,156 $28,474 $28,887 
Adjustments:
Net unrealized investment gains, net of tax, included in shareholders’ equity(1,785)(3,646)(3,812)(4,074)(2,817)(3,239)(2,699)(2,415)
Net realized investment (gains) losses, net of tax76 66 37 (11)(34)(81)(88)(132)
Impact of changes in tax laws and/or tax rates (1)— — — — — (8)(8)(8)
Adjusted shareholders’ equity$23,495 $23,363 $24,074 $25,116 $25,418 $25,828 $25,679 $26,332 
(1) Impact is recognized in the accounting period in which the change is enacted
Return on equity is the ratio of annualized net income (loss) to average shareholders’ equity for the periods presented.  Core return on equity is the ratio of annualized core income (loss) to adjusted average shareholders’ equity for the periods presented.  In the opinion of the Company’s management, these are important indicators of how well management creates value for its shareholders through its operating activities and its capital management. 

Underwriting gain (loss) is net earned premiums and fee income less claims and claim adjustment expenses and insurance-related expenses.  In the opinion of the Company’s management, it is important to measure the profitability of each segment excluding the results of investing activities, which are managed separately from the insurance business.  This measure is used to assess each segment’s business performance and as a tool in making business decisions.
 
A catastrophe is a severe loss designated a catastrophe by internationally recognized organizations that track and report on insured losses resulting from catastrophic events, such as Property Claim Services (PCS) for events in the United States and Canada.  Catastrophes can be caused by various natural events, including, among others, hurricanes, tornadoes and other windstorms, earthquakes, hail, wildfires, severe winter weather, floods, tsunamis, volcanic eruptions and other naturally-occurring events, such as solar flares. Catastrophes can also be man-made, such as terrorist attacks and other intentionally destructive acts including those involving nuclear, biological, chemical and radiological events, cyber events, explosions and destruction of infrastructure.  Each catastrophe has unique characteristics and catastrophes are not predictable as to timing or amount.  Their effects are included in net and core income and claims and claim adjustment expense reserves upon occurrence.  A catastrophe may result in the payment of reinsurance reinstatement premiums and assessments from various pools.  The Company’s threshold for disclosing catastrophes is primarily determined at the reportable segment level. If a threshold for one segment or a combination thereof is exceeded and the other segments have losses from the same event, losses from the event are identified as catastrophe losses in the segment results and for the consolidated results of the Company.  Additionally, an aggregate threshold is applied for international business across all reportable segments. The threshold for 2021 ranges from $20 million to $30 million of losses before reinsurance and taxes.
 
Net favorable (unfavorable) prior year loss reserve development is the increase or decrease in incurred claims and claim adjustment expenses as a result of the re-estimation of claims and claim adjustment expense reserves at successive valuation dates for a given group of claims, which may be related to one or more prior years.  In the opinion of the Company’s management, a discussion of loss reserve development is meaningful to
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Glossary of Financial Measures and Description of Reportable Business Segments
users of the financial statements as it allows them to assess the impact between prior and current year development on incurred claims and claim adjustment expenses, net and core income (loss), and changes in claims and claim adjustment expense reserve levels from period to period.
 
Combined ratio  For Statutory Accounting Practices (SAP), the combined ratio is the sum of the SAP loss and LAE ratio and the SAP underwriting expense ratio as defined in the statutory financial statements required by insurance regulators.  The combined ratio, as used in this financial supplement, is the equivalent of, and is calculated in the same manner as, the SAP combined ratio except that the SAP underwriting expense ratio is based on net written premiums and the underwriting expense ratio as used in this financial supplement is based on net earned premiums.  For SAP, the loss and LAE ratio is the ratio of incurred losses and loss adjustment expenses less certain administrative services fee income to net earned premiums as defined in the statutory financial statements required by insurance regulators. The loss and LAE ratio as used in this financial supplement is calculated in the same manner as the SAP ratio.  For SAP, the underwriting expense ratio is the ratio of underwriting expenses incurred (including commissions paid), less certain administrative services fee income and billing and policy fees and other, to net written premiums as defined in the statutory financial statements required by insurance regulators. The underwriting expense ratio as used in this financial supplement, is the ratio of underwriting expenses (including the amortization of deferred acquisition costs), less certain administrative services fee income and billing and policy fees, to net earned premiums.  Underlying combined ratio is the combined ratio adjusted to exclude the impact of prior year reserve development and catastrophes, net of reinsurance.
 
The combined ratio, loss and LAE ratio, and underwriting expense ratio are used as indicators of the Company’s underwriting discipline, efficiency in acquiring and servicing its business and overall underwriting profitability. A combined ratio under 100% generally indicates an underwriting profit. A combined ratio over 100% generally indicates an underwriting loss.
 
Other companies’ method of computing similarly titled measures may not be comparable to the Company’s method of computing these ratios.
 
Gross written premiums reflect the direct and assumed contractually determined amounts charged to policyholders for the effective period of the contract based on the terms and conditions of the insurance contract.  Net written premiums reflect gross written premiums less premiums ceded to reinsurers.
 
Book value per share is total common shareholders’ equity divided by the number of common shares outstanding.  Adjusted book value per share is total common shareholders’ equity excluding net unrealized investment gains and losses, net of tax, included in shareholders’ equity, divided by the number of common shares outstanding. In the opinion of the Company’s management, adjusted book value per share is useful in an analysis of a property casualty company’s book value per share as it removes the effect of changing prices on invested assets, (i.e., net unrealized investment gains (losses), net of tax) which do not have an equivalent impact on unpaid claims and claim adjustment expense reserves.
 
Total capital is the sum of total shareholders’ equity and debt.  Debt-to-capital ratio excluding net unrealized gain (loss) on investments, net of tax, included in shareholders’ equity is the ratio of debt to total capital excluding net unrealized investment gains and losses, net of tax, included in shareholders’ equity.  In the opinion of the Company’s management, the debt to capital ratio is useful in an analysis of the Company’s financial leverage.
 
Statutory capital and surplus represents the excess of an insurance company’s admitted assets over its liabilities, including loss reserves, as determined in accordance with statutory accounting practices.
 
Travelers has organized its businesses into the following reportable business segments:
 
Business Insurance - Business Insurance offers a broad array of property and casualty insurance and insurance-related services to its customers, primarily in the United States, as well as in Canada, the United Kingdom, the Republic of Ireland and throughout other parts of the world as a corporate member of Lloyd’s.  Business Insurance is organized as follows:  Select Accounts; Middle Market including Commercial Accounts, Construction, Technology, Public Sector Services, Oil & Gas, Excess Casualty, Inland Marine, Ocean Marine, and Boiler & Machinery; National Accounts; National Property and Other including National Property, Northland Transportation, Northfield, National Programs, and Agribusiness; and International including Global Services.  Business Insurance also includes Simply Business, a leading provider of small business insurance policies primarily in the United Kingdom that was acquired in August 2017, as well as Business Insurance Other, which primarily comprises the Company’s asbestos and environmental liabilities, and the assumed reinsurance and certain other runoff operations.
 
Bond & Specialty Insurance - Bond & Specialty Insurance provides surety, fidelity, management liability, professional liability, and other property and casualty coverages and related risk management services to its customers in the United States and certain specialty insurance products in Canada, the United Kingdom, the Republic of Ireland and Brazil (through a joint venture as described below), utilizing various degrees of financially-based underwriting approaches.  The range of coverages includes performance, payment and commercial surety and fidelity bonds for construction and general commercial enterprises; management liability coverages including directors’ and officers’ liability, employee dishonesty, employment practices liability, fiduciary liability and cyber risk for public corporations, private companies, not-for-profit organizations and financial institutions; professional liability coverage for a variety of professionals including, among others, lawyers and design professionals; and in the United States only, property, workers’ compensation, auto and general liability for financial institutions.
 
Bond & Specialty Insurance surety business in Brazil and Colombia is conducted through Junto Holding Brasil S.A. (Junto) and Junto Holding Latam S.A. in Brazil. The Company owns 49.5% of both Junto, a market leader in surety coverages in Brazil, and Junto Holding Latam S.A., a Colombian start-up surety provider. These joint venture investments are accounted for using the equity method and are included in “other investments” on the consolidated balance sheet.
 
Personal Insurance - Personal Insurance writes a broad range of property and casualty insurance covering individuals’ personal risks, primarily in the United States, as well as in Canada. The primary products of automobile and homeowners insurance are complemented by a broad suite of related coverages.

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