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Published: 2021-05-13 06:40:13 ET
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EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1


Exhibit 99.1

NICE Reports 32% Growth in Cloud Revenue for the First Quarter of 2021
 
Total Revenue Growth Accelerated to 11% with Double Digit Growth in Operating Income and EPS

Company Raises Annual Revenue and EPS Guidance for 2021

Hoboken, New Jersey, May 13, 2021 - NICE (NASDAQ: NICE) today announced results for the first quarter ended March 31, 2021.

First Quarter 2021 Financial Highlights

GAAP
Non-GAAP
Revenue of $455 million, growth of 11% year-over-year
Revenue of $457 million, growth of 11% year-over-year
Cloud revenue of $228 million, growth of 32% year-over-year
Cloud revenue of $230 million, growth of 33% year-over-year
Gross margin of 67.5% compared to 65.9% last year
Gross margin of 72.7% compared to 70.9% last year
Operating income of $66 million compared to $59 million last year, growth of 13%
Operating income of $128.8 million compared to $110.5 million last year, growth of 17%
Operating margin of 14.6% compared to 14.3% last year
Operating margin of 28.2% compared to 26.9% last year
Diluted EPS of $0.78 versus $0.71 last year, growth of 10%
Diluted EPS of $1.54 versus $1.34 last year, growth of 15%

“We are pleased to begin 2021 on a high note as we reported very strong first quarter results across the board, including double-digit growth in both total revenue and earnings per share,” said Barak Eilam, CEO, NICE. “Driving this outstanding performance is our continued robust growth in cloud, as we are witnessing further rapid penetration of CXone in all market segments, especially in very large enterprises, a segment of the market in which we are clearly differentiated from a competitive standpoint.”

Mr. Eilam continued, “We also continue to see tremendous growth for CXone in international markets where we witnessed a three times increase in bookings bolstered by our growing international partners program. In addition, we continued to see strong demand by enterprises to digitally transform leading to a two and a half times increase in the volume of digital interactions on our platform. With a record pipeline and robust bookings for CXone, we are in an excellent position to capitalize on a large and fast-growing total addressable market.”



 
GAAP Financial Highlights for the First Quarter Ended March 31:
 
Revenues: First quarter 2021 total revenues increased 10.9% to $455.0 million compared to $410.40 million for the first quarter of 2020.

Gross Profit: First quarter 2021 gross profit and gross margin increased to $307.2 million and 67.5%, respectively, compared to $270.3 million and 65.9%, respectively, for the first quarter of 2020.

Operating Income: First quarter 2021 operating income and operating margin increased to $66.5 million and 14.6%, respectively, compared to $58.8 million and 14.3%, respectively, for the first quarter of 2020.

Net Income: First quarter 2021 net income and net income margin increased to $52.2 million and 11.5%, respectively, compared to $46.1 million and 11.2%, respectively, for the first quarter of 2020.

Fully Diluted Earnings Per Share: Fully diluted earnings per share for the First quarter of 2021 increased 9.9% to $0.78, compared to $0.71 in the first quarter of 2020.

Operating Cash Flow and Cash Balance: First quarter 2021 operating cash flow was $164.2 million. In the first quarter, $44 million was used for share repurchases. As of March 31, 2021, total cash and cash equivalents, short and long term investments were $1,561.2 million, and total debt was $685.3 million.
 
Non-GAAP Financial Highlights for the First Quarter Ended March 31:
 
Revenues: First quarter 2021 Non-GAAP total revenues increased 11.1% to $457.0 million compared to $411.2 million for the first quarter of 2020.

Gross Profit: First quarter 2021 Non-GAAP gross profit and gross margin increased to $332.1 million and 72.7%, respectively, compared to $291.6 million and 70.9%, respectively, for the first quarter of 2020.

Operating Income: First quarter 2021 Non-GAAP operating income and Non-GAAP operating margin increased to $128.8 million and 28.2%, respectively, compared to $110.5 million and 26.9%, respectively, for the first quarter of 2020.

Net Income: First quarter 2021 Non-GAAP net income and Non-GAAP net income margin increased to $102.8 million and 22.5%, respectively, from $87.9 million and 21.4%, respectively, for the first quarter of 2020.

Fully Diluted Earnings Per Share: First quarter 2021 Non-GAAP fully diluted earnings per share increased 14.9% to $1.54, compared to $1.34 for the first quarter of 2020.
 
Second Quarter and Full Year 2021 Guidance:
 
Second Quarter 2021:
Second quarter 2021 Non-GAAP total revenues are expected to be in a range of $445 million to $455 million.
Second quarter 2021 Non-GAAP fully diluted earnings per share are expected to be in a range of $1.45 to $1.55.

Raising Full Year 2021 Guidance:
Fulll year 2021 Non-GAAP total revenues are expected to be in a range of $1,800 million to $1,820 million (higher than the previous guidance range of $1,790 million to $1,810 million).
Full year 2021 Non-GAAP fully diluted earnings per share are expected to be in a range of $6.19 to $6.39 (higher than the previous guidance range of $6.12 to $6.32).
 


 
Quarterly Results Conference Call

NICE management will host its earnings conference call today May 13th, 2021 at 8:30 AM ET, 13:30 GMT,
15:30 Israel, to discuss the results and the company's outlook. To participate in the call, please dial into the following numbers: United States 1-877-407-4018 or +1-201-689-8471, United Kingdom 0-800-756-3429, Israel 1-809-406-247.
The call will be webcast live on the Company’s website at https://www.nice.com/investor-relations/upcoming-event.

Non-GAAP financial measures are included in this press release. Non-GAAP financial measures consist of GAAP financial measures adjusted to exclude share-based compensation, amortization of acquired intangible assets, acquisition related expenses, amortization of discount on long term debt and the tax effect of the Non-GAAP adjustments. Business combination accounting rules require the recognition of a legal performance obligation related to a revenue arrangement of an acquired entity as a liability. The amount assigned to such liability should be based on its fair value at the date of acquisition. The Non-GAAP adjustment for a revenue arrangement is intended to reflect the full amount of such revenue. The Company believes that these Non-GAAP financial measures, used in conjunction with the corresponding GAAP measures, provide investors with useful supplemental information about the financial performance of our business. We believe Non-GAAP financial measures are useful to investors as a measure of the ongoing performance of our business. Our management regularly uses our supplemental Non-GAAP financial measures internally to understand, manage and evaluate our business and to make financial, strategic and operating decisions. These Non-GAAP measures are among the primary factors management uses in planning for and forecasting future periods. Our Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with our consolidated financial statements prepared in accordance with GAAP. These Non-GAAP financial measures may differ materially from the Non-GAAP financial measures used by other companies. Reconciliation between results on a GAAP and Non-GAAP basis is provided in a table immediately following the Consolidated Statements of Income. The Company provides guidance only on a Non-GAAP basis. A reconciliation of guidance from a GAAP to Non-GAAP basis is not available due to the unpredictability and uncertainty associated with future events that would be reported in GAAP results and would require adjustments between GAAP and Non-GAAP financial measures, including the impact of future possible business acquisitions. Accordingly, a reconciliation of the guidance based on Non-GAAP financial measures to corresponding GAAP financial measures for future periods is not available without unreasonable effort.

About NICE
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 9 775-3798, ir@nice.com, CET

Media Contact
Chris Irwin-Dudek, +1 (551) 256-5140, Chris.Irwin-Dudek@nice.com          

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE. All other marks are trademarks of their respective owners. For a full list of NICE' marks, please see: http://www.nice.com/nice-trademarks.




Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forward-looking statements may be identified by words such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” and similar expressions. Forward-looking statements are based on the current beliefs, expectations and assumptions of the Company’s management regarding the future of the Company’s business, future plans and strategies, projections, anticipated events and trends, the economy and other future conditions. Examples of forward-looking statements include guidance regarding the Company’s revenue and earnings and the growth of our cloud, analytics and artificial intelligence business.
 
Forward looking statements are inherently subject to significant economic, competitive and other uncertainties and contingencies, many of which are beyond the control of management. The Company cautions that these statements are not guarantees of future performance, and investors should not place undue reliance on them. There are or will be important known and unknown factors and uncertainties that could cause actual results to differ materially from those expressed or implied in the forward-looking statements.  These factors, include, but are not limited to, risks associated with changes in economic and business conditions, competition, successful execution of the Company’s growth strategy, success and growth of the Company’s cloud Software-as-a-Service business, difficulties in making additional acquisitions or effectively integrating acquired operations, products, technologies and personnel, the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners, rapidly changing technology, cyber security attacks or other security breaches against the Company, privacy concerns and legislation impacting the Company’s business, changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”).
 
In addition, COVID-19 is contributing to a general slowdown in the global economy. At this time, the extent and duration of the continued impact of the pandemic is unknown, and therefore we cannot predict how it may affect the Company’s future business, results of operations, financial condition and strategic plans. Furthermore, due to our subscription-based business model, the effect of COVID-19 may not be fully reflected in our results of operations until future periods, if at all. You are encouraged to carefully review the section entitled “Risk Factors” in our latest Annual Report on Form 20-F and our other filings with the SEC for additional information regarding these and other factors and uncertainties that could affect our future performance. The forward-looking statements contained in this presentation speak only as of the date hereof, and the Company undertakes no obligation to update or revise them, whether as a result of new information, future developments or otherwise, except as required by law.
 
 


NICE LTD. AND SUBSIDIARIES
CONDENSED CONSOLIDATED BALANCE SHEETS
U.S. dollars in thousands

   
March 31,
   
December 31,
 
   
2021
   
2020
 
   
Unaudited
   
Audited
 
             
ASSETS
           
             
CURRENT ASSETS:
           
Cash and cash equivalents
 
$
451,128
   
$
442,267
 
Short-term investments
   
1,110,057
     
1,021,613
 
Trade receivables
   
322,658
     
303,100
 
Prepaid expenses and other current assets
   
176,922
     
175,340
 
                 
Total current assets
   
2,060,765
     
1,942,320
 
                 
LONG-TERM ASSETS:
               
Property and equipment, net
   
136,687
     
137,785
 
Deferred tax assets
   
34,543
     
32,735
 
Other intangible assets, net
   
337,303
     
366,003
 
Operating lease right-of-use assets
   
92,684
     
97,162
 
Goodwill
   
1,503,549
     
1,503,252
 
Other long-term assets
   
156,503
     
153,660
 
                 
Total long-term assets
   
2,261,269
     
2,290,597
 
                 
TOTAL ASSETS
 
$
4,322,034
   
$
4,232,917
 
                 
LIABILITIES AND SHAREHOLDERS' EQUITY
               
                 
CURRENT LIABILITIES:
               
Trade payables
 
$
45,193
   
$
33,132
 
Deferred revenues and advances from customers
   
320,034
     
311,851
 
Current maturities of operating leases
   
20,564
     
22,412
 
Exchangeable senior notes
   
262,011
     
259,881
 
Accrued expenses and other liabilities
   
415,107
     
417,174
 
                 
Total current liabilities
   
1,062,909
     
1,044,450
 
                 
LONG-TERM LIABILITIES:
               
Deferred revenues and advances from customers
   
80,271
     
36,295
 
Operating leases
   
88,421
     
92,262
 
Deferred tax liabilities
   
31,659
     
32,109
 
Long-term debt
   
423,306
     
421,337
 
Other long-term liabilities
   
17,182
     
17,980
 
                 
Total long-term liabilities
   
640,839
     
599,983
 
                 
SHAREHOLDERS' EQUITY
               
Nice Ltd's equity
   
2,593,715
     
2,563,910
 
Non-controlling interests
   
24,571
     
24,574
 
                 
Total shareholders' equity
   
2,618,286
     
2,588,484
 
                 
TOTAL LIABILITIES AND SHAREHOLDERS' EQUITY
 
$
4,322,034
   
$
4,232,917
 



NICE LTD. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF INCOME
U.S. dollars in thousands (except per share amounts)


   
Quarter ended
 
   
March 31,
 
   
2021
   
2020
 
   
Unaudited
   
Unaudited
 
             
Revenue:
           
Cloud
 
$
228,081
   
$
172,628
 
Services
   
161,791
     
173,192
 
Product
   
65,149
     
64,608
 
Total revenue
   
455,021
     
410,428
 
                 
Cost of revenue:
               
Cloud
   
93,582
     
80,468
 
Services
   
48,934
     
53,513
 
Product
   
5,346
     
6,104
 
Total cost of revenue
   
147,862
     
140,085
 
                 
Gross profit
   
307,159
     
270,343
 
                 
Operating expenses:
               
Research and development, net
   
59,155
     
52,781
 
Selling and marketing
   
128,559
     
109,621
 
General and administrative
   
52,972
     
49,113
 
Total operating expenses
   
240,686
     
211,515
 
                 
Operating income
   
66,473
     
58,828
 
                 
Financial and other expense, net
   
3,394
     
1,650
 
                 
Income before tax
   
63,079
     
57,178
 
Taxes on income
   
10,868
     
11,064
 
Net income
 
$
52,211
   
$
46,114
 
                 
Less: net loss attributable to non-controlling interests
   
3
     
84
 
                 
Net income attributable to NICE Ltd.'s shareholders
 
$
52,214
   
$
46,198
 
                 
Earnings per share:
               
Basic
 
$
0.83
   
$
0.74
 
Diluted
 
$
0.78
   
$
0.71
 
                 
Weighted average shares outstanding:
               
Basic
   
63,085
     
62,477
 
Diluted
   
66,723
     
65,335
 



NICE LTD. AND SUBSIDIARIES
     
CONSOLIDATED CASH FLOW STATEMENTS
     
U.S. dollars in thousands
     

   
Quarter ended
 
   
March 31,
 
   
2021
   
2020
 
   
Unaudited
   
Unaudited
 
             
Operating Activities
           
             
Net income
 
$
52,211
   
$
46,114
 
Depreciation and amortization
   
44,924
     
44,050
 
Stock based compensation
   
31,455
     
21,568
 
Amortization of premium and discount and accrued interest on marketable securities
   
3,931
     
748
 
Deferred taxes, net
   
(858
)
   
(9,192
)
Changes in operating assets and liabilities:
               
Trade Receivables
   
(19,684
)
   
659
 
Prepaid expenses and other assets
   
(10,860
)
   
(14,091
)
Trade payables
   
9,704
     
12,478
 
Accrued expenses and other current liabilities
   
(1,365
)
   
11,897
 
Operating lease right-of-use assets, net
   
4,481
     
4,149
 
Deferred revenue
   
51,903
     
38,513
 
Operating lease liabilities
   
(5,697
)
   
(5,557
)
Amortization of discount on long term debt
   
4,099
     
2,343
 
Other
   
(5
)
   
1,143
 
  Net cash provided by operating activities
   
164,239
     
154,822
 
                 
Investing Activities
               
                 
Purchase of property and equipment
   
(2,329
)
   
(9,633
)
Purchase of Investments
   
(153,306
)
   
(85,427
)
Proceeds from Investments
   
54,577
     
85,885
 
Capitalization of software development costs
   
(10,116
)
   
(9,287
)
Payments for business and asset acquisitions, net of cash acquired
   
-
     
(50,836
)
Proceeds from business and asset acquisitions adjustments
   
444
     
-
 
  Net cash used in investing activities
   
(110,730
)
   
(69,298
)
                 
Financing Activities
               
                 
Proceeds from issuance of shares upon exercise of share options
   
292
     
1,484
 
Purchase of treasury shares
   
(44,222
)
   
(24,070
)
Capital Lease payments
   
-
     
(162
)
 Net cash provided by/(used in) financing activities
   
(43,930
)
   
(22,748
)
                 
Effect of exchange rates on cash and cash equivalents
   
(718
)
   
(1,987
)
                 
Net change in cash and cash equivalents
   
8,861
     
60,789
 
Cash and cash equivalents, beginning of period
 
$
442,267
   
$
228,323
 
                 
Cash and cash equivalents, end of period
 
$
451,128
   
$
289,112
 



NICE LTD. AND SUBSIDIARIES
       
RECONCILIATION OF GAAP TO NON-GAAP RESULTS
       
U.S. dollars in thousands (except per share amounts)
       

   
Quarter ended
 
   
March 31,
 
   
2021
   
2020
 
GAAP revenues
 
$
455,021
   
$
410,428
 
Valuation adjustment on acquired deferred cloud revenue
   
1,823
     
779
 
Valuation adjustment on acquired deferred services revenue
   
106
     
-
 
Valuation adjustment on acquired deferred product revenue
   
-
     
-
 
Non-GAAP revenues
 
$
456,950
   
$
411,207
 
                 
GAAP cost of revenue
 
$
147,862
   
$
140,085
 
Amortization of acquired intangible assets on cost of cloud
   
(17,515
)
   
(15,558
)
Amortization of acquired intangible assets on cost of services
   
(1,225
)
   
(1,522
)
Amortization of acquired intangible assets on cost of product
   
(283
)
   
(1,134
)
Valuation adjustment on acquired deferred cost of cloud
   
25
     
293
 
Cost of cloud revenue adjustment (1)
   
(1,494
)
   
(844
)
Cost of services revenue adjustment (1)
   
(2,435
)
   
(1,600
)
Cost of product revenue adjustment (1)
   
(125
)
   
(68
)
Non-GAAP cost of revenue
 
$
124,810
   
$
119,652
 
                 
GAAP gross profit
 
$
307,159
   
$
270,343
 
Gross profit adjustments
   
24,981
     
21,212
 
Non-GAAP gross profit
 
$
332,140
   
$
291,555
 
                 
GAAP operating expenses
 
$
240,686
   
$
211,515
 
Research and development (1,2)
   
(4,057
)
   
(2,615
)
Sales and marketing (1,2)
   
(10,908
)
   
(5,265
)
General and administrative (1,2)
   
(12,687
)
   
(12,834
)
Amortization of acquired intangible assets
   
(9,709
)
   
(9,805
)
Valuation adjustment on acquired deferred commission
   
53
     
35
 
Non-GAAP operating expenses
 
$
203,378
   
$
181,031
 





NICE LTD. AND SUBSIDIARIES
       
RECONCILIATION OF GAAP TO NON-GAAP RESULTS (continued)
       
U.S. dollars in thousands (except per share amounts)
       

   
Quarter ended
 
   
March 31,
 
   
2021
   
2020
 
GAAP financial and other expense, net
 
$
3,394
   
$
1,650
 
Amortization of discount on debt
   
(4,125
)
   
(2,342
)
Non-GAAP financial and other income, net
 
$
(731
)
 
$
(692
)
                 
GAAP taxes on income
 
$
10,868
   
$
11,064
 
Tax adjustments re non-GAAP adjustments
   
15,814
     
12,291
 
Non-GAAP taxes on income
 
$
26,682
   
$
23,355
 
                 
GAAP net income
 
$
52,211
   
$
46,114
 
Valuation adjustment on acquired deferred revenue
   
1,929
     
779
 
Valuation adjustment on acquired deferred cost of cloud revenue
   
(25
)
   
(293
)
Amortization of acquired intangible assets
   
28,732
     
28,019
 
Valuation adjustment on acquired deferred commission
   
(53
)
   
(35
)
Share-based compensation (1)
   
31,706
     
21,645
 
Acquisition related expenses (2)
   
-
     
1,581
 
Amortization of discount on long term debt
   
4,125
     
2,342
 
Tax adjustments re non-GAAP adjustments
   
(15,814
)
   
(12,291
)
Non-GAAP net income
 
$
102,811
   
$
87,861
 
                 
GAAP diluted earnings per share
 
$
0.78
   
$
0.71
 
                 
Non-GAAP diluted earnings per share
 
$
1.54
   
$
1.34
 
                 
Shares used in computing GAAP diluted earnings per share
   
66,723
     
65,335
 
                 
Shares used in computing non-GAAP diluted earnings per share
   
66,723
     
65,335
 




NICE LTD. AND SUBSIDIARIES
       
RECONCILIATION OF GAAP TO NON-GAAP RESULTS (continued)
       
U.S. dollars in thousands
       

(1)
Share-based Compensation

   
Quarter ended
 
   
March 31,
 
   
2021
   
2020
 
             
Cost of cloud revenue
 
$
1,494
   
$
844
 
Cost of services revenue
   
2,435
     
1,600
 
Cost of product revenue
   
125
     
68
 
Research and development
   
4,057
     
2,615
 
Sales and marketing
   
10,908
     
5,177
 
General and administrative
   
12,687
     
11,341
 
   
$
31,706
   
$
21,645
 


(2)
Acquisition related expenses

   
Quarter ended
 
   
March 31,
 
   
2021
   
2020
 
             
Sales and marketing
 
$
-
   
$
88
 
General and administrative
   
-
     
1,493
 
   
$
-
   
$
1,581