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Published: 2021-02-18 06:35:25 ET
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EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1

Exhibit 99.1

NICE Reports Accelerated Cloud Revenue Growth for The Fourth Quarter and Full Year 2020
2020 Annual Cloud Revenue Growth Exceeds 30%
Company Exits 2020 with Greater than $900 Million Annualized Cloud Revenue Run Rate
Record Cash Flow from Operations of $480 Million for Full Year 2020

Hoboken, New Jersey, February 18, 2021 - NICE (NASDAQ: NICE) today announced results for the fourth quarter and full year ended December 31, 2020.

Fourth Quarter 2020 Financial Highlights

GAAP
Non-GAAP
Cloud revenue of $219 million, growth of 31% year-over-year
Cloud revenue of $223 million, growth of 33% year-over-year
Total revenue of $435 million, growth of 1% year-over-year
Total revenue of $438 million, growth of 2% year-over-year
Cloud gross margin of 58.3% compared to 54.2% last year
Cloud gross margin of 67.6% compared to 63.8% last year
Operating income of $65 million compared to $78 million last year
Operating income of $132 million compared to $130 million last year
Operating margin of 15.0% compared to 18.0% last year
Operating margin of 30.1% compared to 30.2% last year
Diluted EPS of $0.83 compared to $0.95 last year
Diluted EPS of $1.61 compared to $1.58 last year
Operating cash flow of $167 million compared to $91 million last year
 

Full Year 2020 Financial Highlights

GAAP
Non-GAAP
Cloud revenue of $777 million, growth of 30% year-over-year
Cloud revenue of $786 million, growth of 31% year-over-year
Total revenue of $1,648 million, growth of 5% year-over-year
Total revenue of $1,657 million, growth of 5% year-over-year
Cloud gross margin of 56.3% compared to 51.3% last year
Cloud gross margin of 65.6% compared to 61.8% last year
Operating income of $242 million compared to $239 million last year
Operating income of $470 million compared to $434 million last year
Operating margin of 14.7% compared to 15.2% last year
Operating margin of 28.4% compared to 27.5% last year
Diluted EPS of $2.98 versus $2.88 last year, 3% growth year-over-year
Diluted EPS of $5.73 versus $5.31 last year, 8% growth year-over-year
Record cash flow from operations of $480 million compared to $374 million last year
 
 

 
“We are pleased to report another exceptional year at NICE highlighted by groundbreaking innovation and speed of execution in cloud, digital and artificial intelligence. We witnessed accelerated cloud growth, cloud exceeded more than 50% of our total revenue for the second half of the year, and we exited 2020 with more than $900 million in an annualized cloud revenue run rate propelled by the tremendous success of our CXone cloud platform. We saw a 100% year-over-year increase in our customers’ digital interactions volume and 50% of our new deals were driven by digital initiatives. Our market leading AI solution, Enlighten, experienced strong demand with many new deals and a fast growing pipeline,” said Barak Eilam, CEO of NICE.
 
Mr. Eilam continued, “2021 is shaping up to be a year of a changed reality, in which the events of 2020 have created a new normal, and at the same time provided new opportunities in cloud and digital. Enterprises are seeking to rapidly accelerate their innovation cycles and leap forward much faster than before while continuously adapting to changes. We are well-positioned to capitalize on this transition with our leading digital cloud platforms together with a large and fast growing total addressable market.”
 
GAAP Financial Highlights for the Fourth Quarter and Full Year Ended December 31:
 
Revenues: Fourth quarter 2020 total revenues increased 1.0% to $434.6 million compared to $430.2 million for the fourth quarter of 2019.
Full year 2020 total revenues increased 4.7% to $1,648.0 million compared to $1,573.9 million for the full year 2019.

Gross Profit: Fourth quarter 2020 gross profit was $288.5 million compared to $292.9 million for the fourth quarter of 2019. Fourth quarter 2020 gross margin was 66.4% compared to 68.1% for the fourth quarter of 2019.
Full year 2020 gross profit increased to $1,086.1 million compared to $1,042.1 million for the full year 2019. Full year 2020 gross margin was 65.9% compared to 66.2% for the full year 2019.

Operating Income: Fourth quarter 2020 operating income was $65.1 million compared to $77.6 million for the fourth quarter of 2019. Fourth quarter 2020 operating margin was 15.0% compared to 18.0% for the fourth quarter of 2019.
Full year 2020 operating income increased to $242.0 million compared to $238.7 million for the full year 2019. Full year 2020  operating margin was 14.7% compared to 15.2% for the full year 2019.

Net Income: Fourth quarter 2020 net income was $55.0 million compared to $61.7 million for the fourth quarter of 2019. Fourth quarter 2020 net income margin was 12.6% compared to 14.4% for the fourth quarter of 2019.
Full year 2020 net income and net income margin increased to $196.3 million and 11.9%, respectively, compared to $185.9 million and 11.8%, respectively, for the full year 2019.

Fully Diluted Earnings Per Share: Fully diluted earnings per share for the fourth quarter of 2020 was $0.83 compared to $0.95 in the fourth quarter of 2019.
Fully diluted earnings per share for the full year 2020 increased to $2.98 compared to $2.88 for the full year 2019.

Operating Cash Flow and Cash Balance: Fourth quarter 2020 operating cash flow was $166.9 million and full year operating cash flow reached $480.3 million. In the fourth quarter, $20.7 million was used for share repurchases and $48.3 million was used for share repurchases for the full year of 2020. As of December 31, 2020, total cash and cash equivalents, short and long term investments were $1,463.9 million, and total debt was $681.2 million.
 


Non-GAAP Financial Highlights for the Fourth Quarter and Full Year Ended December 31:
 
Revenues: Fourth quarter 2020 Non-GAAP total revenues increased to $438.4 million, up 1.7% from $431.1 million for the fourth quarter of 2019.
Non-GAAP total revenues for the full year 2020 increased 5.0% to $1,657.1 million compared to $1,577.5 million for the full year 2019.

Gross Profit: Fourth quarter 2020 Non-GAAP gross profit increased to $316.7 million compared to $313.8 million for the fourth quarter of 2019. Fourth quarter 2020 Non-GAAP gross margin was 72.2% compared to 72.8% for the fourth quarter of 2019.
Full year 2020 Non-GAAP gross profit increased to $1,181.6 million compared to $1,125.3 million and full year 2020 Non-GAAP gross margin was 71.3%, the same as Non-GAAP gross margin for full year 2019.

Operating Income: Fourth quarter 2020 Non-GAAP operating income increased to $131.7 million compared to $130.2 million for the fourth quarter of 2019. Fourth quarter 2020 Non-GAAP operating margin was 30.1% compared to 30.2% for the fourth quarter of 2019.
Full year 2020 Non-GAAP operating income and Non-GAAP operating margin increased to $470.4 million and 28.4%, respectively, from $434.3 million and 27.5%, respectively, for the full year 2019.

Net Income: Fourth quarter 2020 Non-GAAP net income and Non-GAAP net income margin increased to $106.9 million and 24.4%, respectively, from $102.6 million and 23.8%, respectively, for the fourth quarter of 2019.
Full year 2020 Non-GAAP net income and Non-GAAP net income margin increased to $378.2 million and 22.8%, respectively, from $343.4 million and 21.8%, respectively, for the full year 2019.

Fully Diluted Earnings Per Share: Fourth quarter 2020 Non-GAAP fully diluted earnings per share increased 1.9% to $1.61, compared to $1.58 for the fourth quarter of 2019.
Full year 2020 Non-GAAP fully diluted earnings per share increased 7.9% to $5.73 compared to $5.31 for the full year 2019.

First Quarter and Full Year 2021 Guidance:
 
First Quarter 2021: First quarter 2021 Non-GAAP total revenues are expected to be in a range of $445 million to $455 million. First quarter 2021 Non-GAAP fully diluted earnings per share are expected to be in a range of $1.42 to $1.52.

Full Year 2021: Full year 2021 Non-GAAP total revenues are expected to be in a range of $1,790 million to $1,810 million. Full year 2021 Non-GAAP fully diluted earnings per share are expected to be in a range of $6.12 to $6.32.

Quarterly Results Conference Call

NICE management will host its earnings conference call today February 18th, 2021 at 8:30 AM ET, 13:30 GMT,
15:30 Israel, to discuss the results and the company's outlook. To participate in the call, please dial into the following numbers: United States 1-877-407-4018 or +1-201-689-8471, United Kingdom 0-800-756-3429, Israel 1-809-406-247.
The call will be webcast live on the Company’s website at https://www.nice.com/investor-relations/upcoming-event.

Non-GAAP financial measures are included in this press release. Non-GAAP financial measures consist of GAAP financial measures adjusted to exclude share-based compensation, amortization of acquired intangible assets, acquisition related expenses, amortization of discount on debt and the tax effect of the Non-GAAP adjustments. Business combination accounting rules require the recognition of a legal performance obligation related to a revenue arrangement of an acquired entity as a liability. The amount assigned to such liability should be based on its fair value at the date of acquisition. The Non-GAAP adjustment for a revenue arrangement is intended to reflect the full amount of such revenue. The Company believes that these Non-GAAP financial measures, used in conjunction with the corresponding GAAP measures, provide investors with useful supplemental information about the financial performance of our business. We believe Non-GAAP financial measures are useful to investors as a measure of the ongoing performance of our business. Our management regularly uses our supplemental Non-GAAP financial measures internally to understand, manage and evaluate our business and to make financial, strategic and operating decisions. These Non-GAAP measures are among the primary factors management uses in planning for and forecasting future periods. Our Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with our consolidated financial statements prepared in accordance with GAAP. These Non-GAAP financial measures may differ materially from the Non-GAAP financial measures used by other companies. Reconciliation between results on a GAAP and Non-GAAP basis is provided in a table immediately following the Consolidated Statements of Income. The Company provides guidance only on a Non-GAAP basis. A reconciliation of guidance from a GAAP to Non-GAAP basis is not available due to the unpredictability and uncertainty associated with future events that would be reported in GAAP results and would require adjustments between GAAP and Non-GAAP financial measures, including the impact of future possible business acquisitions. Accordingly, a reconciliation of the guidance based on Non-GAAP financial measures to corresponding GAAP financial measures for future periods is not available without unreasonable effort.


About NICE
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez, +972 9 775-3798, ir@nice.com, CET

Media Contact
Chris Irwin-Dudek, +1 (551) 256-5140, Chris.Irwin-Dudek@nice.com          

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE. All other marks are trademarks of their respective owners. For a full list of NICE' marks, please see: http://www.nice.com/nice-trademarks.

Forward-Looking Statements
 
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forward-looking statements may be identified by words such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” and similar expressions. Forward-looking statements are based on the current beliefs, expectations and assumptions of the Company’s management regarding the future of the Company’s business, future plans and strategies, projections, anticipated events and trends, the economy and other future conditions. Examples of forward-looking statements include guidance regarding the Company’s revenue and earnings and the growth of our cloud business.
 
Forward looking statements are inherently subject to significant economic, competitive and other uncertainties and contingencies, many of which are beyond the control of management. The Company cautions that these statements are not guarantees of future performance, and investors should not place undue reliance on them. There are or will be important known and unknown factors and uncertainties that could cause actual results to differ materially from those expressed or implied in the forward-looking statements. These factors, include, but are not limited to, risks associated with changes in economic and business conditions, competition, successful execution of the Company’s growth strategy, success and growth of the Company’s cloud Software-as-a-Service business, difficulties in making additional acquisitions or effectively integrating acquired operations, products, technologies and personnel, the Company’s dependency on fourth-party cloud computing platform providers, hosting facilities and service partners, rapidly changing technology, cyber security attacks or other security breaches against the Company, privacy concerns and legislation impacting the Company’s business, changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). In addition, COVID-19 is contributing to a general slowdown in the global economy. At this time, the extent and duration of the continued impact of the pandemic is unknown, and therefore we cannot predict how it may affect the Company’s future business, results of operations, financial condition and strategic plans. Furthermore, due to our subscription based business model, the effect of COVID-19 may not be fully reflected in our results of operations until future periods, if at all. You are encouraged to carefully review the section entitled “Risk Factors” in our latest Annual Report on Form 20-F and our other filings with the SEC for additional information regarding these and other factors and uncertainties that could affect our future performance. The forward-looking statements contained in this presentation speak only as of the date hereof, and the Company undertakes no obligation to update or revise them, whether as a result of new information, future developments or otherwise, except as required by law.
 
###

 
NICE LTD. AND SUBSIDIARIES
       
CONDENSED CONSOLIDATED BALANCE SHEETS
       
U.S. dollars in thousands
       

   
December 31,
   
December 31,
 
   
2020
   
2019
 
   
Audited
   
Audited
 
             
ASSETS
           
             
CURRENT ASSETS:
           
Cash and cash equivalents
 
$
442,267
   
$
228,323
 
Short-term investments
   
1,021,613
     
210,772
 
Trade receivables
   
303,100
     
319,622
 
Prepaid expenses and other current assets
   
175,340
     
116,972
 
                 
Total current assets
   
1,942,320
     
875,689
 
                 
LONG-TERM ASSETS:
               
Long-term investments
   
-
     
542,389
 
Property and equipment, net
   
137,785
     
141,647
 
Deferred tax assets
   
32,735
     
30,513
 
Other intangible assets, net
   
366,003
     
411,019
 
Operating lease right-of-use assets
   
97,162
     
106,196
 
Goodwill
   
1,503,252
     
1,378,418
 
Other long-term assets
   
153,660
     
124,034
 
                 
Total long-term assets
   
2,290,597
     
2,734,216
 
                 
TOTAL ASSETS
 
$
4,232,917
   
$
3,609,905
 
                 
LIABILITIES AND SHAREHOLDERS' EQUITY
               
                 
CURRENT LIABILITIES:
               
Trade payables
 
$
33,132
   
$
30,376
 
Deferred revenues and advances from customers
   
311,851
     
245,792
 
Current maturities of operating leases
   
22,412
     
21,519
 
Exchangeable senior notes
   
259,881
     
251,583
 
Accrued expenses and other liabilities
   
417,174
     
391,685
 
                 
Total current liabilities
   
1,044,450
     
940,955
 
                 
LONG-TERM LIABILITIES:
               
Deferred revenues and advances from customers
   
36,295
     
26,045
 
Operating leases
   
92,262
     
103,490
 
Deferred tax liabilities
   
32,109
     
52,509
 
Long-term debt
   
421,337
     
213,313
 
Other long-term liabilities
   
17,980
     
16,327
 
                 
Total long-term liabilities
   
599,983
     
411,684
 
                 
SHAREHOLDERS' EQUITY
               
NICE Ltd's equity
   
2,563,910
     
2,257,266
 
Non-controlling interests
   
24,574
     
-
 
                 
Total shareholders' equity
   
2,588,484
     
2,257,266
 
                 
TOTAL LIABILITIES AND SHAREHOLDERS' EQUITY
 
$
4,232,917
   
$
3,609,905
 




NICE LTD. AND SUBSIDIARIES
             
CONSOLIDATED STATEMENTS OF INCOME
             
U.S. dollars in thousands (except per share amounts)
             

   
Quarter ended
   
Year ended
 
   
December 31,
   
December 31,
 
   
2020
   
2019
   
2020
   
2019
 
   
Audited
   
Audited
   
Audited
   
Audited
 
                         
Revenue:
                       
Product
 
$
41,542
   
$
80,101
   
$
183,153
   
$
269,100
 
Services
   
174,003
     
183,117
     
687,532
     
709,064
 
Cloud
   
219,036
     
166,990
     
777,331
     
595,748
 
Total revenue
   
434,581
     
430,208
     
1,648,016
     
1,573,912
 
                                 
Cost of revenue:
                               
Product
   
5,453
     
6,076
     
22,164
     
22,926
 
Services
   
49,245
     
54,772
     
199,803
     
218,990
 
Cloud
   
91,357
     
76,434
     
339,985
     
289,852
 
Total cost of revenue
   
146,055
     
137,282
     
561,952
     
531,768
 
                                 
Gross profit
   
288,526
     
292,926
     
1,086,064
     
1,042,144
 
                                 
Operating expenses:
                               
Research and development, net
   
56,163
     
52,165
     
218,182
     
193,718
 
Selling and marketing
   
112,104
     
106,221
     
406,436
     
399,304
 
General and administrative
   
45,421
     
46,841
     
180,733
     
168,022
 
Amortization of acquired intangible assets
   
9,715
     
10,107
     
38,666
     
42,383
 
Total operating expenses
   
223,403
     
215,334
     
844,017
     
803,427
 
                                 
Operating income
   
65,123
     
77,592
     
242,047
     
238,717
 
                                 
Financial and other expense, net
   
2,600
     
554
     
4,859
     
4,444
 
                                 
Income before tax
   
62,523
     
77,038
     
237,188
     
234,273
 
Taxes on income
   
7,549
     
15,295
     
40,842
     
48,369
 
Net income
 
$
54,974
   
$
61,743
   
$
196,346
   
$
185,904
 
                                 
Less: net income/(loss) attributable to non-controlling interests
   
51
     
-
     
(327
)
   
-
 
                                 
Net income attributable to NICE Ltd.'s shareholders
 
$
54,923
   
$
61,743
   
$
196,673
   
$
185,904
 
                                 
Earnings per share:
                               
Basic
 
$
0.87
   
$
0.99
   
$
3.13
   
$
2.99
 
Diluted
 
$
0.83
   
$
0.95
   
$
2.98
   
$
2.88
 
                                 
Weighted average shares outstanding:
                               
Basic
   
62,967
     
62,357
     
62,710
     
62,120
 
Diluted
   
66,600
     
65,161
     
65,956
     
64,661
 


NICE LTD. AND SUBSIDIARIES
             
CONSOLIDATED CASH FLOW STATEMENTS
             
U.S. dollars in thousands
             

   
Quarter ended
   
Year ended
 
   
December 31,
   
December 31,
 
   
2020
   
2019
   
2020
   
2019
 
   
Audited
   
Audited
   
Audited
   
Audited
 
                         
Operating Activities
                       
                         
Net income
 
$
54,974
   
$
61,743
   
$
196,346
   
$
185,904
 
Depreciation and amortization
   
46,893
     
44,486
     
182,026
     
173,230
 
Stock based compensation
   
32,828
     
24,275
     
101,667
     
80,864
 
Amortization of premium and discount and accrued interest on marketable securities
   
157
     
134
     
(633
)
   
(53
)
Deferred taxes, net
   
(16,588
)
   
18,899
     
(33,241
)
   
(12,208
)
Changes in operating assets and liabilities:
                               
Trade Receivables
   
(5,343
)
   
(56,763
)
   
22,245
     
(29,863
)
Prepaid expenses and other assets
   
(49,028
)
   
11,977
     
(80,665
)
   
(76,180
)
Trade payables
   
(1,137
)
   
5,850
     
4,094
     
777
 
Accrued expenses and other current liabilities
   
51,459
     
(22,059
)
   
14,875
     
31,730
 
Operating lease right-of-use assets, net
   
5,241
     
7,262
     
18,167
     
19,104
 
Deferred revenue
   
48,585
     
499
     
63,202
     
13,810
 
Long term liabilities
   
-
     
(11
)
   
-
     
(311
)
Operating lease liabilities
   
(5,272
)
   
(6,844
)
   
(19,569
)
   
(18,839
)
Amortization of discount on long term debt
   
5,352
     
2,388
     
13,297
     
9,236
 
Other
   
(1,251
)
   
(387
)
   
(1,505
)
   
(3,043
)
  Net cash provided by operating activities
   
166,870
     
91,449
     
480,306
     
374,158
 
                                 
Investing Activities
                               
                                 
Purchase of property and equipment
   
(2,519
)
   
(5,767
)
   
(24,186
)
   
(27,294
)
Purchase of Investments
   
(277,038
)
   
(125,165
)
   
(583,115
)
   
(619,060
)
Proceeds from Investments
   
45,444
     
79,084
     
328,593
     
362,713
 
Capitalization of software development costs
   
(10,322
)
   
(8,739
)
   
(39,098
)
   
(34,679
)
Payments for business and asset acquisitions, net of cash acquired
   
-
     
-
     
(147,261
)
   
(25,972
)
  Net cash used in investing activities
   
(244,435
)
   
(60,587
)
   
(465,067
)
   
(344,291
)
                                 
Financing Activities
                               
                                 
Proceeds from issuance of shares upon exercise of share options
   
688
     
717
     
8,865
     
5,428
 
Purchase of treasury shares
   
(20,671
)
   
(24,664
)
   
(48,272
)
   
(47,276
)
Capital Lease payments
   
-
     
(185
)
   
(177
)
   
(816
)
Repayment of long term debt
   
(215,000
)
   
-
     
(215,000
)
   
-
 
Proceeds/(costs) from issuance of exchangeable notes
   
(48
)
   
-
     
451,421
     
-
 
 Net cash provided by/(used in) financing activities
   
(235,031
)
   
(24,132
)
   
196,837
     
(42,664
)
                                 
Effect of exchange rates on cash and cash equivalents
   
1,747
     
754
     
1,868
     
(979
)
                                 
Net change in cash and cash equivalents
   
(310,849
)
   
7,484
     
213,944
     
(13,776
)
Cash and cash equivalents, beginning of period
 
$
753,116
   
$
220,839
   
$
228,323
   
$
242,099
 
                                 
Cash and cash equivalents, end of period
 
$
442,267
   
$
228,323
   
$
442,267
   
$
228,323
 


NICE LTD. AND SUBSIDIARIES
             
RECONCILIATION OF GAAP TO NON-GAAP RESULTS
             
U.S. dollars in thousands (except per share amounts)
             

   
Quarter ended
   
Year ended
 
   
December 31,
   
December 31,
 
   
2020
   
2019
   
2020
   
2019
 
GAAP revenues
 
$
434,581
   
$
430,208
   
$
1,648,016
   
$
1,573,912
 
Valuation adjustment on acquired deferred product revenue
   
-
     
-
     
-
     
15
 
Valuation adjustment on acquired deferred services revenue
   
149
     
-
     
230
     
5
 
Valuation adjustment on acquired deferred cloud revenue
   
3,679
     
842
     
8,866
     
3,534
 
Non-GAAP revenues
 
$
438,409
   
$
431,050
   
$
1,657,112
   
$
1,577,466
 
                                 
GAAP cost of revenue
 
$
146,055
   
$
137,282
   
$
561,952
   
$
531,768
 
Amortization of acquired intangible assets on cost of product
   
(1,073
)
   
(1,134
)
   
(4,467
)
   
(4,106
)
Amortization of acquired intangible assets on cost of services
   
(1,225
)
   
(1,522
)
   
(4,566
)
   
(6,126
)
Amortization of acquired intangible assets on cost of cloud
   
(18,012
)
   
(15,323
)
   
(66,434
)
   
(60,441
)
Valuation adjustment on acquired deferred cost of cloud
   
194
     
532
     
931
     
2,425
 
Cost of product revenue adjustment (1)
   
(131
)
   
131
     
(336
)
   
(173
)
Cost of services revenue adjustment (1)
   
(2,593
)
   
(1,941
)
   
(7,550
)
   
(8,192
)
Cost of cloud revenue adjustment (1)
   
(1,457
)
   
(813
)
   
(4,058
)
   
(2,955
)
Non-GAAP cost of revenue
 
$
121,758
   
$
117,212
   
$
475,472
   
$
452,200
 
                                 
GAAP gross profit
 
$
288,526
   
$
292,926
   
$
1,086,064
   
$
1,042,144
 
Gross profit adjustments
   
28,125
     
20,912
     
95,576
     
83,122
 
Non-GAAP gross profit
 
$
316,651
   
$
313,838
   
$
1,181,640
   
$
1,125,266
 
                                 
GAAP operating expenses
 
$
223,403
   
$
215,334
   
$
844,017
   
$
803,427
 
Research and development (1,2)
   
(4,324
)
   
(2,896
)
   
(11,877
)
   
(8,078
)
Sales and marketing (1,2)
   
(10,769
)
   
(7,468
)
   
(30,392
)
   
(26,679
)
General and administrative (1,2)
   
(13,775
)
   
(11,327
)
   
(52,014
)
   
(35,705
)
Amortization of acquired intangible assets
   
(9,719
)
   
(10,107
)
   
(38,670
)
   
(42,383
)
Valuation adjustment on acquired deferred commission
   
89
     
62
     
195
     
307
 
Non-GAAP operating expenses
 
$
184,905
   
$
183,598
   
$
711,259
   
$
690,889
 
                                 
GAAP financial and other expense, net
 
$
2,600
   
$
554
   
$
4,859
   
$
4,444
 
Amortization of discount on debt
   
(5,353
)
   
(2,388
)
   
(13,297
)
   
(9,235
)
Non-GAAP financial and other income, net
 
$
(2,753
)
 
$
(1,834
)
 
$
(8,438
)
 
$
(4,791
)
                                 
GAAP taxes on income
 
$
7,549
   
$
15,295
   
$
40,842
   
$
48,369
 
Tax adjustments re non-GAAP adjustments
   
20,056
     
14,142
     
59,757
     
47,400
 
Non-GAAP taxes on income
 
$
27,605
   
$
29,437
   
$
100,599
   
$
95,769
 
                                 
GAAP net income
 
$
54,974
   
$
61,743
   
$
196,346
   
$
185,904
 
Valuation adjustment on acquired deferred revenue
   
3,828
     
842
     
9,096
     
3,554
 
Valuation adjustment on acquired deferred cost of cloud revenue
   
(194
)
   
(532
)
   
(931
)
   
(2,425
)
Amortization of acquired intangible assets
   
30,029
     
28,086
     
114,137
     
113,056
 
Valuation adjustment on acquired deferred commission
   
(89
)
   
(62
)
   
(195
)
   
(307
)
Share-based compensation (1)
   
33,049
     
24,314
     
102,304
     
80,939
 
Acquisition related expenses (2)
   
-
     
-
     
3,923
     
843
 
Amortization of discount on long term debt
   
5,353
     
2,388
     
13,297
     
9,235
 
Tax adjustments re non-GAAP adjustments
   
(20,056
)
   
(14,142
)
   
(59,757
)
   
(47,400
)
Non-GAAP net income
 
$
106,894
   
$
102,637
   
$
378,220
   
$
343,399
 
                                 
GAAP diluted earnings per share
 
$
0.83
   
$
0.95
   
$
2.98
   
$
2.88
 
                                 
Non-GAAP diluted earnings per share
 
$
1.61
   
$
1.58
   
$
5.73
   
$
5.31
 
                                 
Shares used in computing GAAP diluted earnings per share
   
66,600
     
65,161
     
65,956
     
64,661
 
                                 
Shares used in computing non-GAAP diluted earnings per share
   
66,600
     
65,161
     
65,956
     
64,661
 



NICE LTD. AND SUBSIDIARIES
             
RECONCILIATION OF GAAP TO NON-GAAP RESULTS  (continued)
             
U.S. dollars in thousands
             

(1) Share-based Compensation
                       
   
Quarter ended
   
Year ended
 
   
December 31,
   
December 31,
 
   
2020
   
2019
   
2020
   
2019
 
                         
 Cost of product revenue
 
$
131
   
$
(131
)
 
$
336
   
$
173
 
 Cost of services revenue
   
2,593
     
1,941
     
7,550
     
8,192
 
 Cost of cloud revenue
   
1,457
     
813
     
4,058
     
2,955
 
 Research and development
   
4,324
     
2,896
     
11,877
     
8,073
 
 Sales and marketing
   
10,769
     
7,468
     
30,262
     
26,649
 
 General and administrative
   
13,775
     
11,327
     
48,221
     
34,897
 
   
$
33,049
   
$
24,314
   
$
102,304
   
$
80,939
 

(2) Acquisition related expenses  
Quarter ended
   
Year ended
 
   
December 31,
   
December 31,
 
   
2020
   
2019
   
2020
   
2019
 
                         
 Research and development
 
$
-
   
$
-
   
$
-
   
$
5
 
 Sales and marketing
   
-
     
-
     
130
     
30
 
 General and administrative
   
-
     
-
     
3,793
     
808
 
   
$
-
   
$
-
   
$
3,923
   
$
843