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Published: 2022-04-19 00:00:00 ET
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The Travelers Companies, Inc.                                                image8a.gif
Financial Supplement - First Quarter 2022                                                

Page Number
Consolidated Results
Financial Highlights1
Reconciliation to Net Income and Earnings Per Share2
Statement of Income 3
Net Income by Major Component and Combined Ratio4
Core Income5
Selected Statistics - Property and Casualty Operations6
Written and Earned Premiums - Property and Casualty Operations7
Business Insurance
Segment Income 8
Segment Income by Major Component and Combined Ratio9
Selected Statistics10
Net Written Premiums11
Bond & Specialty Insurance
Segment Income12
Segment Income by Major Component and Combined Ratio13
Selected Statistics14
Net Written Premiums15
Personal Insurance
Segment Income (Loss)16
Segment Income (Loss) by Major Component and Combined Ratio17
Selected Statistics18
Net Written Premiums19
Selected Statistics - Automobile20
Selected Statistics - Homeowners and Other21
Supplemental Detail
Interest Expense and Other22
Consolidated Balance Sheet23
Investment Portfolio24
Investment Portfolio - Fixed Maturities Data25
Investment Income26
Net Realized and Unrealized Investment Gains (Losses) included in Shareholders’ Equity27
Reinsurance Recoverables28
Net Reserves for Losses and Loss Adjustment Expense29
Asbestos Reserves30
Capitalization31
Statutory Capital and Surplus to GAAP Shareholders’ Equity Reconciliation32
Statement of Cash Flows33
Statement of Cash Flows (continued)34
Glossary of Financial Measures and Description of Reportable Business Segments35-36
 The information included in the Financial Supplement is unaudited.  This document should be read in conjunction with the Company’s Form 10-Q which will be filed with the Securities and Exchange Commission.
Index

The Travelers Companies, Inc.                                                 image8a.gif
Financial Highlights
($ and shares in millions, except for per share data)1Q20212Q20213Q20214Q20211Q2022
Net income$733 $934 $662 $1,333 $1,018 
Net income per share:
Basic$2.89 $3.70 $2.65 $5.43 $4.20 
Diluted$2.87 $3.66 $2.62 $5.37 $4.15 
Core income$699 $879 $655 $1,289 $1,037 
Core income per share:
Basic$2.75 $3.48 $2.63 $5.25 $4.27 
Diluted$2.73 $3.45 $2.60 $5.20 $4.22 
Return on equity10.2 %13.0 %9.2 %18.6 %15.0 %
Core return on equity11.1 %13.7 %10.1 %19.8 %15.5 %
Total assets, at period end$117,032 $119,759 $120,706 $120,466 $118,592 
Total equity, at period end$28,269 $29,156 $28,474 $28,887 $25,531 
Book value per share, at period end$112.42 $116.86 $115.74 $119.77 $106.40 
Less: Net unrealized investment gains (losses), net of tax11.21 12.98 10.97 10.01 (5.79)
Adjusted book value per share, at period end$101.21 $103.88 $104.77 $109.76 $112.19 
Weighted average number of common shares outstanding (basic)252.1 250.7 247.7 243.8 240.9 
Weighted average number of common shares outstanding and common stock equivalents (diluted)254.1 253.1 250.1 246.4 243.7 
Common shares outstanding at period end251.5 249.5 246.0 241.2 240.0 
Common stock dividends declared$216 $224 $220 $216 $214 
Common stock repurchased:
Under Board of Directors authorization
Shares2.4 2.6 3.8 5.1 2.9 
Cost$356 $400 $600 $800 $500 
Other
Shares0.3 — — — 0.4 
Cost$41 $$$$59 




See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
1

The Travelers Companies, Inc.                                                 image8a.gif
Reconciliation to Net Income and Earnings per Share

($ and shares in millions, except earnings per share)1Q20212Q20213Q20214Q20211Q2022
Net income
Net income$733 $934 $662 $1,333 $1,018 
Adjustments:
Net realized investment (gains) losses, after-tax(34)(47)(7)(44)19 
Impact of changes in tax laws and/or tax rates (1)— (8)— — — 
Core income $699 $879 $655 $1,289 $1,037 
Basic earnings per share
Net income $2.89 $3.70 $2.65 $5.43 $4.20 
Adjustments:
Net realized investment (gains) losses, after-tax(0.14)(0.19)(0.02)(0.18)0.07 
Impact of changes in tax laws and/or tax rates (1)— (0.03)— — — 
Core income $2.75 $3.48 $2.63 $5.25 $4.27 
Diluted earnings per share
Net income $2.87 $3.66 $2.62 $5.37 $4.15 
Adjustments:
Net realized investment (gains) losses, after-tax(0.14)(0.18)(0.02)(0.17)0.07 
Impact of changes in tax laws and/or tax rates (1)— (0.03)— — — 
Core income $2.73 $3.45 $2.60 $5.20 $4.22 
Adjustments to net income and weighted average shares for net income EPS calculations: (2)
Basic and Diluted1Q20212Q20213Q20214Q20211Q2022
Net income, as reported$733 $934 $662 $1,333 $1,018 
Participating share-based awards - allocated income(5)(7)(5)(10)(7)
Net income available to common shareholders - basic and diluted$728 $927 $657 $1,323 $1,011 
Common Shares
Basic
Weighted average shares outstanding252.1 250.7 247.7 243.8 240.9 
Diluted
Weighted average shares outstanding252.1 250.7 247.7 243.8 240.9 
Weighted average effects of dilutive securities - stock options and performance shares2.0 2.4 2.4 2.6 2.8 
Diluted weighted average shares outstanding254.1 253.1 250.1 246.4 243.7 
(1) Impact is recognized in the accounting period in which the change is enacted.
(2)  Adjustments to net income and weighted average shares for net income EPS calculations can generally be used for the core income EPS calculations.

See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
2

The Travelers Companies, Inc.                                                 image8a.gif
Statement of Income - Consolidated




($ in millions)1Q20212Q20213Q20214Q20211Q2022
Revenues
Premiums$7,386 $7,616 $7,829 $8,024 $8,014 
Net investment income701 818 771 743 637 
Fee income101 104 97 100 103 
Net realized investment gains (losses)44 61 58 (23)
Other revenues81 88 100 86 78 
Total revenues8,313 8,687 8,805 9,011 8,809 
Claims and expenses
Claims and claim adjustment expenses4,970 5,045 5,464 4,819 5,039 
Amortization of deferred acquisition costs1,207 1,254 1,281 1,301 1,310 
General and administrative expenses1,163 1,174 1,187 1,153 1,191 
Interest expense82 83 87 88 87 
Total claims and expenses7,422 7,556 8,019 7,361 7,627 
Income before income taxes891 1,131 786 1,650 1,182 
Income tax expense 158 197 124 317 164 
Net income $733 $934 $662 $1,333 $1,018 
Other statistics
Effective tax rate on net investment income15.9 %16.7 %16.3 %16.0 %15.4 %
Net investment income (after-tax)$590 $682 $645 $624 $539 
Catastrophes, net of reinsurance:
Pre-tax$835 $475 $501 $36 $160 
After-tax$659 $376 $395 $29 $127 
Prior year reserve development - favorable (unfavorable):
Pre-tax$317 $182 $(56)$95 $153 
After-tax$249 $144 $(44)$75 $122 





See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
3

The Travelers Companies, Inc.                                                 image8a.gif
Net Income by Major Component and Combined Ratio - Consolidated

($ in millions, net of tax)1Q20212Q20213Q20214Q20211Q2022
Underwriting gain $166 $253 $68 $729 $575 
Net investment income590 682 645 624 539 
Other income (expense), including interest expense(57)(56)(58)(64)(77)
Core income 699 879 655 1,289 1,037 
Net realized investment gains (losses)34 47 44 (19)
Impact of changes in tax laws and/or tax rates (1)— — — — 
Net income $733 $934 $662 $1,333 $1,018 
Combined ratio (2) (3)
Loss and loss adjustment expense ratio66.7 %65.6 %69.2 %59.5 %62.3 %
Underwriting expense ratio29.9 %29.7 %29.4 %28.5 %29.0 %
Combined ratio96.6 %95.3 %98.6 %88.0 %91.3 %
Impact on combined ratio:
Net (favorable) unfavorable prior year reserve development(4.2)%(2.4)%0.8 %(1.2)%(1.9)%
Catastrophes, net of reinsurance11.3 %6.3 %6.4 %0.5 %2.0 %
Underlying combined ratio89.5 %91.4 %91.4 %88.7 %91.2 %
 
(1)  Impact is recognized in the accounting period in which the change is enacted.
(2)  Before policyholder dividends.
(3)  Billing and policy fees and other, which are a component of other revenues, are allocated as a reduction of underwriting expenses.  In addition, fee income is allocated as a reduction of losses and loss adjustment expenses and underwriting expenses.  These allocations are to conform the calculation of the combined ratio with statutory accounting. Additionally, general and administrative expenses include non-insurance expenses that are excluded from underwriting expenses, and accordingly are excluded in calculating the combined ratio.  See following:
($ in millions)1Q20212Q20213Q20214Q20211Q2022
Billing and policy fees and other$27 $27 $27 $26 $27 
Fee income:
Loss and loss adjustment expenses$38 $39 $36 $37 $35 
Underwriting expenses63 65 61 63 68 
Total fee income$101 $104 $97 $100 $103 
Non-insurance general and administrative expenses$70 $77 $81 $75 $82 
 





See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
4

The Travelers Companies, Inc.                                                 image8a.gif
Core Income - Consolidated

($ in millions)1Q20212Q20213Q20214Q20211Q2022
Revenues
Premiums$7,386 $7,616 $7,829 $8,024 $8,014 
Net investment income701 818 771 743 637 
Fee income101 104 97 100 103 
Other revenues81 88 100 86 78 
Total revenues
8,269 8,626 8,797 8,953 8,832 
Claims and expenses
Claims and claim adjustment expenses4,970 5,045 5,464 4,819 5,039 
Amortization of deferred acquisition costs1,207 1,254 1,281 1,301 1,310 
General and administrative expenses1,163 1,174 1,187 1,153 1,191 
Interest expense82 83 87 88 87 
Total claims and expenses
7,422 7,556 8,019 7,361 7,627 
Core income before income taxes847 1,070 778 1,592 1,205 
Income tax expense 148 191 123 303 168 
Core income $699 $879 $655 $1,289 $1,037 
Other statistics
Effective tax rate on net investment income15.9 %16.7 %16.3 %16.0 %15.4 %
Net investment income (after-tax)$590 $682 $645 $624 $539 
Catastrophes, net of reinsurance:
Pre-tax$835 $475 $501 $36 $160 
After-tax$659 $376 $395 $29 $127 
Prior year reserve development - favorable (unfavorable):
Pre-tax$317 $182 $(56)$95 $153 
After-tax$249 $144 $(44)$75 $122 









See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

5

The Travelers Companies, Inc.                                      image8a.gif    
Selected Statistics - Property and Casualty Operations

($ in millions)1Q20212Q20213Q20214Q20211Q2022
Statutory underwriting
Gross written premiums$8,407 $8,597 $8,876 $8,364 $9,283 
Net written premiums$7,505 $8,135 $8,324 $8,002 $8,367 
Net earned premiums$7,386 $7,616 $7,829 $8,029 $8,016 
Losses and loss adjustment expenses4,920 5,003 5,415 4,773 4,994 
Underwriting expenses2,276 2,361 2,385 2,269 2,441 
Statutory underwriting gain 190 252 29 987 581 
Policyholder dividends11 10 10 10 11 
Statutory underwriting gain after policyholder dividends$179 $242 $19 $977 $570 
Other statutory statistics
Reserves for losses and loss adjustment expenses$47,153 $47,893 $48,662 $48,589 $49,027 
Increase (decrease) in reserves$906 $740 $769 $(73)$438 
Statutory capital and surplus$22,403 $22,797 $22,987 $23,906 $24,168 
Net written premiums/surplus (1)1.33:11.35:11.36:11.34:11.36:1

(1)  Based on 12 months of rolling net written premiums.
 

















See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

6

The Travelers Companies, Inc.                                                 image8a.gif
Written and Earned Premiums - Property and Casualty Operations
($ in millions)1Q20212Q20213Q20214Q20211Q2022
Written premiums
Gross$8,407 $8,597 $8,876 $8,364 $9,283 
Ceded(902)(462)(552)(369)(916)
Net$7,505 $8,135 $8,324 $7,995 $8,367 
Earned premiums
Gross$7,895 $8,164 $8,376 $8,574 $8,565 
Ceded(509)(548)(547)(550)(551)
Net$7,386 $7,616 $7,829 $8,024 $8,014 






























See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

7

The Travelers Companies, Inc.                                                 image8a.gif
Segment Income - Business Insurance
($ in millions)1Q20212Q20213Q20214Q20211Q2022
Revenues
Premiums$3,799 $3,880 $3,970 $4,085 $4,071 
Net investment income523 615 575 552 468 
Fee income95 97 90 93 96 
Other revenues53 57 69 56 53 
Total revenues
4,470 4,649 4,704 4,786 4,688 
Claims and expenses
Claims and claim adjustment expenses2,788 2,539 2,703 2,368 2,514 
Amortization of deferred acquisition costs627 642 653 659 668 
General and administrative expenses683 688 684 691 697 
Total claims and expenses
4,098 3,869 4,040 3,718 3,879 
Segment income before income taxes372 780 664 1,068 809 
Income tax expense 55 137 106 201 140 
Segment income $317 $643 $558 $867 $669 
Other statistics
Effective tax rate on net investment income15.8 %16.7 %16.3 %16.0 %15.3 %
Net investment income (after-tax)$441 $511 $481 $464 $396 
Catastrophes, net of reinsurance:
Pre-tax$506 $149 $181 $(43)$79 
After-tax$399 $119 $143 $(34)$63 
Prior year reserve development - favorable (unfavorable):
Pre-tax$134 $73 $(108)$74 $113 
After-tax$105 $58 $(86)$58 $90 












See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
8

The Travelers Companies, Inc.                                                 image8a.gif
Segment Income by Major Component and Combined Ratio - Business Insurance


($ in millions, net of tax)1Q20212Q20213Q20214Q20211Q2022
Underwriting gain (loss)$(116)$137 $80 $412 $291 
Net investment income441 511 481 464 396 
Other income (expense)(8)(5)(3)(9)(18)
Segment income$317 $643 $558 $867 $669 
Combined ratio (1) (2)
Loss and loss adjustment expense ratio72.2 %64.3 %67.0 %56.9 %60.7 %
Underwriting expense ratio31.3 %31.0 %30.5 %30.1 %30.2 %
Combined ratio103.5 %95.3 %97.5 %87.0 %90.9 %
Impact on combined ratio:
Net (favorable) unfavorable prior year reserve development(3.5)%(1.9)%2.7 %(1.8)%(2.8)%
Catastrophes, net of reinsurance13.3 %3.9 %4.6 %(1.0)%1.9 %
Underlying combined ratio93.7 %93.3 %90.2 %89.8 %91.8 %
 
(1)  Before policyholder dividends.
(2)  Billing and policy fees and other, which are a component of other revenues, are allocated as a reduction of underwriting expenses.  In addition, fee income is allocated as a reduction of losses and loss adjustment expenses and underwriting expenses.  These allocations are to conform the calculation of the combined ratio with statutory accounting. Additionally, general and administrative expenses include non-insurance expenses that are excluded from underwriting expenses, and accordingly are excluded in calculating the combined ratio.  See following:
 
($ in millions)1Q20212Q20213Q20214Q20211Q2022
Billing and policy fees and other$$$$$
Fee income:
Loss and loss adjustment expenses$38 $39 $36 $37 $35 
Underwriting expenses57 58 54 56 61 
Total fee income$95 $97 $90 $93 $96 
Non-insurance general and administrative expenses$60 $65 $68 $63 $70 
 





See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

9

The Travelers Companies, Inc.                                                 image8a.gif
Selected Statistics - Business Insurance
($ in millions)1Q20212Q20213Q20214Q20211Q2022
Statutory underwriting
Gross written premiums$4,776 $4,356 $4,453 $4,244 $5,148 
Net written premiums$4,125 $3,980 $4,021 $3,973 $4,502 
Net earned premiums$3,799 $3,880 $3,970 $4,090 $4,073 
Losses and loss adjustment expenses2,741 2,500 2,657 2,326 2,472 
Underwriting expenses1,251 1,226 1,205 1,190 1,313 
Statutory underwriting gain (loss)(193)154 108 574 288 
Policyholder dividends
Statutory underwriting gain (loss) after policyholder dividends$(201)$148 $100 $567 $280 





























See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

10

The Travelers Companies, Inc.                                                 image8a.gif
Net Written Premiums - Business Insurance

($ in millions)1Q20212Q20213Q20214Q20211Q2022
Net written premiums by market     
Domestic     
Select Accounts$729 $726 $685 $693 $819 
Middle Market2,384 2,087 2,252 2,210 2,616 
National Accounts290 213 228 256 303 
National Property and Other445 647 638 535 497 
Total Domestic3,848 3,673 3,803 3,694 4,235 
International277 307 218 272 267 
Total$4,125 $3,980 $4,021 $3,966 $4,502 
Net written premiums by product line     
Domestic     
Workers’ compensation$948 $754 $751 $722 $1,008 
Commercial automobile762 715 716 705 781 
Commercial property466 678 656 608 551 
General liability714 615 685 685 789 
Commercial multi-peril940 908 953 967 1,085 
Other18 42 21 
Total Domestic3,848 3,673 3,803 3,694 4,235 
International277 307 218 272 267 
Total$4,125 $3,980 $4,021 $3,966 $4,502 










See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
11

The Travelers Companies, Inc.                                                 image8a.gif
Segment Income - Bond & Specialty Insurance

($ in millions)1Q20212Q20213Q20214Q20211Q2022
Revenues
Premiums$743 $776 $806 $813 $820 
Net investment income59 64 63 61 59 
Other revenues
Total revenues807 847 874 880 883 
Claims and expenses
Claims and claim adjustment expenses374 335 375 389 354 
Amortization of deferred acquisition costs134 142 147 147 149 
General and administrative expenses130 135 135 132 141 
Total claims and expenses638 612 657 668 644 
Segment income before income taxes169 235 217 212 239 
Income tax expense32 48 43 42 22 
Segment income$137 $187 $174 $170 $217 
Other statistics
Effective tax rate on net investment income15.0 %15.7 %15.3 %15.1 %15.1 %
Net investment income (after-tax)$50 $55 $53 $52 $50 
Catastrophes, net of reinsurance:
Pre-tax$24 $$$10 $
After-tax$19 $$$$
Prior year reserve development - favorable:
Pre-tax$15 $44 $22 $24 $35 
After-tax$12 $35 $18 $19 $28 












See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

12

The Travelers Companies, Inc.                                                image8a.gif
Segment Income by Major Component and Combined Ratio - Bond & Specialty Insurance
($ in millions, net of tax)1Q20212Q20213Q20214Q20211Q2022
Underwriting gain$84 $128 $118 $114 $165 
Net investment income50 55 53 52 50 
Other income
Segment income$137 $187 $174 $170 $217 
Combined ratio (1)
Loss and loss adjustment expense ratio49.9 %42.6 %46.3 %47.4 %42.8 %
Underwriting expense ratio35.3 %35.5 %34.8 %34.1 %35.2 %
Combined ratio85.2 %78.1 %81.1 %81.5 %78.0 %
Impact on combined ratio:
Net favorable prior year reserve development(2.1)%(5.7)%(2.6)%(3.0)%(4.3)%
Catastrophes, net of reinsurance3.1 %0.4 %0.3 %1.2 %0.1 %
Underlying combined ratio84.2 %83.4 %83.4 %83.3 %82.2 %


(1) General and administrative expenses include non-insurance expenses that are excluded from underwriting expenses, and accordingly are excluded in calculating the combined ratio. See following:


($ in millions)1Q20212Q20213Q20214Q20211Q2022
Non-insurance general and administrative expenses$$$$$














See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

13

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Selected Statistics - Bond & Specialty Insurance
($ in millions)1Q20212Q20213Q20214Q20211Q2022
Statutory underwriting     
Gross written premiums$834 $919 $984 $988 $1,009 
Net written premiums$723 $854 $894 $905 $882 
Net earned premiums$743 $776 $806 $813 $820 
Losses and loss adjustment expenses371 331 373 385 351 
Underwriting expenses270 287 300 288 319 
Statutory underwriting gain102 158 133 140 150 
Policyholder dividends
Statutory underwriting gain after policyholder dividends$99 $154 $131 $137 $147 
 




























See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

14

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Net Written Premiums - Bond & Specialty Insurance
($ in millions)1Q20212Q20213Q20214Q20211Q2022
Net written premiums by market
Domestic
Management Liability$444 $497 $532 $510 $505 
Surety200 232 241 215 257 
Total Domestic644 729 773 725 762 
International79 125 121 180 120 
Total$723 $854 $894 $905 $882 
Net written premiums by product line
Domestic
Fidelity & surety$256 $287 $307 $273 $320 
General liability340 389 401 400 389 
Other48 53 65 52 53 
Total Domestic644 729 773 725 762 
International79 125 121 180 120 
Total$723 $854 $894 $905 $882 



















See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

15

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Segment Income (Loss) - Personal Insurance

($ in millions)1Q20212Q20213Q20214Q20211Q2022
Revenues
Premiums$2,844 $2,960 $3,053 $3,126 $3,123 
Net investment income119 139 133 130 110 
Fee income
Other revenues23 24 26 24 21 
Total revenues2,992 3,130 3,219 3,287 3,261 
Claims and expenses
Claims and claim adjustment expenses1,808 2,171 2,386 2,062 2,171 
Amortization of deferred acquisition costs446 470 481 495 493 
General and administrative expenses344 343 360 323 345 
Total claims and expenses2,598 2,984 3,227 2,880 3,009 
Segment income (loss) before income taxes394 146 (8)407 252 
Income tax expense (benefit)80 25 (6)80 27 
Segment income (loss)$314 $121 $(2)$327 $225 
Other statistics
Effective tax rate on net investment income16.4 %17.1 %16.8 %16.5 %15.9 %
Net investment income (after-tax)$99 $116 $111 $108 $93 
Catastrophes, net of reinsurance:
Pre-tax$305 $323 $317 $69 $80 
After-tax$241 $255 $250 $55 $63 
Prior year reserve development - favorable (unfavorable):
Pre-tax$168 $65 $30 $(3)$
After-tax$132 $51 $24 $(2)$












See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
16

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Segment Income (Loss) by Major Component and Combined Ratio - Personal Insurance

($ in millions, net of tax)1Q20212Q20213Q20214Q20211Q2022
Underwriting gain (loss)$198 $(12)$(130)$203 $119 
Net investment income99 116 111 108 93 
Other income17 17 17 16 13 
Segment income (loss)$314 $121 $(2)$327 $225 
Combined ratio (1)
Loss and loss adjustment expense ratio63.6 %73.3 %78.2 %66.0 %69.5 %
Underwriting expense ratio26.7 %26.4 %26.4 %25.1 %25.8 %
Combined ratio90.3 %99.7 %104.6 %91.1 %95.3 %
Impact on combined ratio:
Net (favorable) unfavorable prior year reserve development(5.9)%(2.2)%(1.0)%0.1 %(0.1)%
Catastrophes, net of reinsurance10.8 %10.9 %10.4 %2.3 %2.6 %
Underlying combined ratio85.4 %91.0 %95.2 %88.7 %92.8 %

(1)  Billing and policy fees and other, which are a component of other revenues, and fee income are allocated as a reduction of underwriting expenses to conform the calculation of the combined ratio with statutory accounting. Additionally, general and administrative expenses include non-insurance expenses that are excluded from underwriting expenses, and accordingly are excluded in calculating the combined ratio. See following:
 
($ in millions)1Q20212Q20213Q20214Q20211Q2022
Billing and policy fees and other$23 $24 $23 $23 $24 
Fee income$$$$$
Non-insurance general and administrative expenses$$$$$













See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

17

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Selected Statistics - Personal Insurance

($ in millions)1Q20212Q20213Q20214Q20211Q2022
Statutory underwriting
Gross written premiums$2,797 $3,322 $3,439 $3,132 $3,126 
Net written premiums$2,657 $3,301 $3,409 $3,124 $2,983 
Net earned premiums$2,844 $2,960 $3,053 $3,126 $3,123 
Losses and loss adjustment expenses1,808 2,172 2,385 2,062 2,171 
Underwriting expenses755 848 880 791 809 
Statutory underwriting gain (loss)$281 $(60)$(212)$273 $143 
Policies in force (in thousands)
Automobile3,056 3,098 3,141 3,179 3,212 
Homeowners and Other5,944 6,076 6,168 6,230 6,284 




























See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

18

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Net Written Premiums - Personal Insurance
($ in millions)1Q20212Q20213Q20214Q20211Q2022
Net written premiums by product line
Domestic
Automobile$1,375 $1,467 $1,529 $1,456 $1,496 
Homeowners and Other1,144 1,634 1,698 1,504 1,344 
Total Domestic2,519 3,101 3,227 2,960 2,840 
International138 200 182 164 143 
Total$2,657 $3,301 $3,409 $3,124 $2,983 































See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
19

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Selected Statistics - Personal Insurance - Automobile
($ in millions)1Q20212Q20213Q20214Q20211Q2022
Statutory underwriting
Gross written premiums$1,481 $1,604 $1,656 $1,567 $1,605 
Net written premiums$1,466 $1,597 $1,648 $1,562 $1,591 
Net earned premiums$1,478 $1,525 $1,557 $1,581 $1,568 
Losses and loss adjustment expenses845 1,026 1,180 1,280 1,188 
Underwriting expenses370 389 399 369 382 
Statutory underwriting gain (loss)$263 $110 $(22)$(68)$(2)
Other statistics
Combined ratio (1):
Loss and loss adjustment expense ratio57.2 %67.2 %75.9 %80.9 %75.8 %
Underwriting expense ratio24.6 %24.4 %24.1 %23.2 %23.5 %
Combined ratio81.8 %91.6 %100.0 %104.1 %99.3 %
Impact on combined ratio:
Net (favorable) unfavorable prior year reserve development(5.2)%(2.1)%(0.4)%0.6 %0.3 %
Catastrophes, net of reinsurance0.4 %1.7 %3.4 %(0.3)%0.2 %
Underlying combined ratio86.6 %92.0 %97.0 %103.8 %98.8 %
Catastrophes, net of reinsurance:
Pre-tax$$26 $53 $(5)$
After-tax$$21 $41 $(4)$
Prior year reserve development - favorable (unfavorable):
Pre-tax$78 $33 $$(10)$(4)
After-tax$61 $26 $$(8)$(3)
Policies in force (in thousands)3,056 3,098 3,141 3,179 3,212 
Change from prior year quarter2.9 %3.5 %4.2 %5.0 %5.1 %
Change from prior quarter0.9 %1.4 %1.4 %1.2 %1.0 %

(1)  Billing and policy fees and other, which are a component of other revenues, and fee income are allocated as a reduction of underwriting expenses.
($ in millions)1Q20212Q20213Q20214Q20211Q2022
Billing and policy fees and other$14 $14 $14 $14 $14 
Fee income$$$$$

See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
20

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Selected Statistics - Personal Insurance - Homeowners and Other
($ in millions)1Q20212Q20213Q20214Q20211Q2022
Statutory underwriting
Gross written premiums$1,316 $1,718 $1,783 $1,565 $1,521 
Net written premiums$1,191 $1,704 $1,761 $1,562 $1,392 
Net earned premiums$1,366 $1,435 $1,496 $1,545 $1,555 
Losses and loss adjustment expenses963 1,146 1,205 782 983 
Underwriting expenses385 459 481 422 427 
Statutory underwriting gain (loss)$18 $(170)$(190)$341 $145 
Other statistics
Combined ratio (1):
Loss and loss adjustment expense ratio70.5 %79.8 %80.5 %50.7 %63.2 %
Underwriting expense ratio28.9 %28.5 %28.8 %27.1 %28.0 %
Combined ratio99.4 %108.3 %109.3 %77.8 %91.2 %
Impact on combined ratio:
Net favorable prior year reserve development(6.6)%(2.2)%(1.6)%(0.4)%(0.6)%
Catastrophes, net of reinsurance21.9 %20.6 %17.6 %4.8 %4.9 %
Underlying combined ratio84.1 %89.9 %93.3 %73.4 %86.9 %
Catastrophes, net of reinsurance:
Pre-tax$299 $297 $264 $74 $76 
After-tax$236 $234 $209 $59 $60 
Prior year reserve development - favorable:
Pre-tax$90 $32 $24 $$
After-tax$71 $25 $19 $$
Policies in force (in thousands)5,944 6,076 6,168 6,230 6,284 
Change from prior year quarter7.4 %7.0 %6.5 %6.4 %5.7 %
Change from prior quarter1.5 %2.2 %1.5 %1.0 %0.9 %
(1)  Billing and policy fees and other, which are a component of other revenues, and fee income are allocated as a reduction of underwriting expenses.
($ in millions)1Q20212Q20213Q20214Q20211Q2022
Billing and policy fees and other$$10 $$$10 
Fee income$$$$$

See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
21

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Interest Expense and Other
($ in millions)1Q20212Q20213Q20214Q20211Q2022
Revenues
Other revenues$— $— $— $— $— 
Claims and expenses
Interest expense82 83 87 88 87 
General and administrative expenses
Total claims and expenses88 91 95 95 95 
Loss before income tax benefit(88)(91)(95)(95)(95)
Income tax benefit(19)(19)(20)(20)(21)
Loss$(69)$(72)$(75)$(75)$(74)




























See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.

22

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Consolidated Balance Sheet
($ in millions)March 31,
2022
December 31,
2021
Assets
Fixed maturities, available for sale, at fair value (amortized cost $76,158 and $74,751; allowance for expected credit losses of $4 and $3)
$74,386 $77,810 
Equity securities, at fair value (cost $761 and $749)
880 893 
Real estate investments975 979 
Short-term securities3,467 3,836 
Other investments3,956 3,857 
Total investments83,664 87,375 
Cash752 761 
Investment income accrued570 615 
Premiums receivable (net of allowance for expected credit losses of $89 and $107)
8,593 8,085 
Reinsurance recoverables (net of allowance for estimated uncollectible reinsurance of $135 and $141)
8,734 8,452 
Ceded unearned premiums1,266 902 
Deferred acquisition costs2,645 2,542 
Deferred taxes662 — 
Contractholder receivables (net of allowance for expected credit losses of $19 and $21)
3,901 3,890 
Goodwill4,001 4,008 
Other intangible assets301 306 
Other assets3,503 3,530 
Total assets$118,592 $120,466 
Liabilities
Claims and claim adjustment expense reserves$57,572 $56,907 
Unearned premium reserves17,193 16,469 
Contractholder payables3,920 3,911 
Payables for reinsurance premiums694 384 
Deferred taxes— 289 
Debt7,291 7,290 
Other liabilities6,391 6,329 
Total liabilities93,061 91,579 
Shareholders’ equity
Common stock (1,750.0 shares authorized; 240.0 and 241.2 shares issued and outstanding)
24,348 24,154 
Retained earnings42,359 41,555 
Accumulated other comprehensive income (loss)(2,602)1,193 
Treasury stock, at cost (544.8 and 541.5 shares)
(38,574)(38,015)
Total shareholders’ equity25,531 28,887 
Total liabilities and shareholders’ equity$118,592 $120,466 


23

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Investment Portfolio
(at carrying value, $ in millions)March 31,
2022
Pre-tax Book
Yield (1)
December 31,
2021
Pre-tax Book
Yield (1)
Investment portfolio
Taxable fixed maturities$42,829 2.62 %$44,743 2.60 %
Tax-exempt fixed maturities31,557 2.79 %33,067 2.81 %
Total fixed maturities74,386 2.69 %77,810 2.69 %
Non-redeemable preferred stocks64 2.90 %66 3.04 %
Common stocks816 827 
Total equity securities880 893 
Real estate investments975 979 
Short-term securities3,467 0.53 %3,836 0.10 %
Private equities2,758 2,672 
Hedge funds234 231 
Real estate partnerships771 768 
Other investments193 186 
Total other investments3,956 3,857 
Total investments$83,664 $87,375 
Net unrealized investment gains (losses), net of tax, included in shareholders’ equity$(1,391)$2,415 

(1)  Yields are provided for those investments with an embedded book yield.





24

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Investment Portfolio - Fixed Maturities Data
(at carrying value, $ in millions)March 31,
2022
December 31,
2021
Fixed maturities
U.S. Treasury securities and obligations of U.S. Government corporations and agencies$3,173 $3,562 
Obligations of U.S. states and political subdivisions:
Pre-refunded3,975 4,032 
All other31,313 32,830 
Total35,288 36,862 
Debt securities issued by foreign governments1,041 1,041 
Mortgage-backed securities - principally obligations of U.S. Government agencies1,760 1,817 
Corporate and all other bonds33,124 34,528 
Total fixed maturities$74,386 $77,810 
 
Fixed Maturities
Quality Characteristics (1)
 
 March 31, 2022December 31, 2021
 Amount% of TotalAmount% of Total
Quality Ratings
Aaa$31,609 42.5 %$33,323 42.8 %
Aa17,713 23.8 18,140 23.3 
A14,057 18.9 14,757 19.0 
Baa9,976 13.4 10,483 13.5 
Total investment grade73,355 98.6 76,703 98.6 
Ba686 0.9 742 0.9 
B274 0.4 293 0.4 
Caa and lower71 0.1 72 0.1 
Total below investment grade1,031 1.4 1,107 1.4 
Total fixed maturities$74,386 100.0 %$77,810 100.0 %
Average weighted quality Aa2, AA Aa2, AA
Weighted average duration of fixed maturities and short-term securities, net of securities lending activities and net receivables and payables on investment sales and purchases4.5 4.2 

(1)  Rated using external rating agencies or by Travelers when a public rating does not exist.  Below investment grade assets refer to securities rated “Ba” or below.
25

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Investment Income
($ in millions)1Q20212Q20213Q20214Q20211Q2022
Gross investment income
Fixed maturities$491 $493 $497 $508 $505 
Short-term securities
Other218 335 281 243 142 
712 829 780 752 649 
Investment expenses11 11 12 
Net investment income, pre-tax701 818 771 743 637 
Income taxes111 136 126 119 98 
Net investment income, after-tax$590 $682 $645 $624 $539 
Effective tax rate15.9 %16.7 %16.3 %16.0 %15.4 %
Average invested assets (1)$81,209$82,594$84,647$85,806$86,345
Average yield pre-tax (1)3.5 %4.0 %3.6 %3.5 %2.9 %
Average yield after-tax2.9 %3.3 %3.0 %2.9 %2.5 %

(1)  Excludes net unrealized investment gains (losses), and is adjusted for cash, receivables for investment sales, payables on investment purchases and accrued investment income.

26

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Net Realized and Unrealized Investment Gains (Losses) included in Shareholders' Equity
($ in millions)1Q20212Q20213Q20214Q20211Q2022
Net realized investment gains (losses)
Fixed maturities$14 $24 $12 $17 $
Equity securities 26 32 (1)38 (19)
Other (3)(6)
Realized investment gains (losses) before tax44 61 58 (23)
Related taxes10 14 14 (4)
Net realized investment gains (losses)$34 $47 $$44 $(19)
Gross investment gains$50 $72 $24 $66 $13 
Gross investment losses before impairments(6)(11)(15)(7)(35)
Net investment gains (losses) before impairments44 61 59 (22)
Net credit impairment (charges) recoveries— — (1)(1)(1)
Net realized investment gains (losses) before tax44 61 58 (23)
Related taxes10 14 14 (4)
Net realized investment gains (losses)$34 $47 $$44 $(19)
($ in millions)March 31,
2021
June 30,
2021
September 30,
2021
December 31,
2021
March 31,
2022
Net unrealized investment gains (losses), net of tax, included in shareholders’ equity, by asset type
Fixed maturities$3,577 $4,113 $3,428 $3,062 $(1,768)
Other (1)(2)(2)(2)
Unrealized investment gains (losses) before tax3,579 4,112 3,426 3,060 (1,770)
Related taxes 762 873 727 645 (379)
Balance, end of period$2,817 $3,239 $2,699 $2,415 $(1,391)




27

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Reinsurance Recoverables
($ in millions)March 31, 2022December 31, 2021
Gross reinsurance recoverables on paid and unpaid claims and claim adjustment expenses (1)$4,159 $3,931 
Gross structured settlements (2)2,900 2,900 
Mandatory pools and associations (3) 1,810 1,762 
Gross reinsurance recoverables (4)8,869 8,593 
Allowance for estimated uncollectible reinsurance (5)(135)(141)
Net reinsurance recoverables$8,734 $8,452 
(1)  The Company’s top five reinsurer groups, including retroactive reinsurance, included in gross reinsurance recoverables is as follows:
ReinsurerA.M. Best Rating of Group's Predominant ReinsurerMarch 31, 2022
Swiss Re GroupA+ second highest of 16 ratings$564 
Munich Re GroupA+ second highest of 16 ratings493 
Berkshire HathawayA++ highest of 16 ratings319 
Alleghany GroupA+ second highest of 16 ratings240 
Axa GroupA+ second highest of 16 ratings169 
The gross reinsurance recoverables on paid and unpaid claims and claim adjustment expenses represent the current and estimated future amounts due from reinsurers on known and incurred but not reported claims.  The ceded reserves are estimated in a manner consistent with the underlying direct and assumed reserves.  Although this total comprises recoverables due from nearly one thousand different reinsurance entities, about half is attributable to 10 reinsurer groups.

(2)  Included in reinsurance recoverables are certain amounts related to structured settlements, which comprise annuities purchased from various life insurance companies to settle certain personal physical injury claims, of which workers’ compensation claims comprise a significant portion.  In cases where the Company did not receive a release from the claimant, the amounts due from the life insurance company related to the structured settlement are included in both the claims and claim adjustment expense reserves and reinsurance recoverables in the Company’s consolidated balance sheet, as the Company retains the liability to pay the claimant in the event that the life insurance company fails to make the required annuity payments.  The Company would be required to make such payments, to the extent the purchased annuities are not covered by state guaranty associations.

The Company’s top five groups included in gross structured settlements is as follows:
GroupA.M. Best Rating of Group's Predominant InsurerMarch 31, 2022
Fidelity & Guaranty Life Group  A- fourth highest of 16 ratings$718 
Genworth Financial Group B seventh highest of 16 ratings315 
John Hancock Group A+ second highest of 16 ratings264 
Symetra Financial CorporationA third highest of 16 ratings220 
Brighthouse Financial, Inc.A third highest of 16 ratings215 


(3)  The mandatory pools and associations represent various involuntary assigned risk pools that the Company is required to participate in.  These pools principally involve workers’ compensation and automobile insurance, which provide various insurance coverages to insureds that otherwise are unable to purchase coverage in the open market.  The costs of these mandatory pools in most states are usually charged back to the participating members in proportion to voluntary writings of related business in that state.  In the event that a member of the pool becomes insolvent, the remaining members assume an additional pro rata share of the pool’s liabilities. 

(4) Of the total reinsurance recoverables at March 31, 2022, after deducting mandatory pools and associations and before allowances for estimated uncollectible reinsurance, $5.94 billion, or 84%, were rated by A.M. Best Company.  The Company utilizes updated A.M. Best credit ratings on a quarterly basis when determining the allowance. Of the total rated by A.M. Best Company, 94% were rated A- or better.  The remaining 16% of reinsurance recoverables were comprised of the following:  6% related to captive insurance companies, 1% related to the Company’s participation in voluntary pools and 9% were balances from other companies not rated by A.M. Best Company.  Certain of the Company's reinsurance recoverables are collateralized by letters of credit, funds held or trust agreements.

(5) The Company reports its reinsurance recoverables net of an allowance for estimated uncollectible reinsurance. The allowance is based upon the Company’s ongoing review of amounts outstanding, length of collection periods, changes in reinsurer credit standing, disputes, applicable coverage defenses and other relevant factors.  For structured settlements, the allowance is also based upon the Company’s ongoing review of life insurers’ creditworthiness and estimated amounts of coverage that would be available from state guaranty funds if a life insurer defaults. A probability-of-default methodology which reflects current and forecasted economic conditions is used to estimate the amount of uncollectible reinsurance due to credit-related factors and the estimate is reported in an allowance for estimated uncollectible reinsurance. The allowance also includes estimated uncollectible amounts related to dispute risk with reinsurers. 
28

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Net Reserves for Losses and Loss Adjustment Expense
($ in millions)1Q20212Q20213Q20214Q20211Q2022
Statutory Reserves for Losses and Loss Adjustment Expenses
Business Insurance
Beginning of period$36,999 $37,694 $38,010 $38,342 $38,233 
Incurred2,741 2,500 2,657 2,326 2,472 
Paid(2,056)(2,196)(2,288)(2,438)(2,242)
Foreign exchange and other10 12 (37)(13)
End of period$37,694 $38,010 $38,342 $38,233 $38,450 
Bond & Specialty Insurance
Beginning of period$3,571 $3,691 $3,770 $3,892 $3,938 
Incurred371 331 373 385 351 
Paid(256)(254)(235)(341)(197)
Foreign exchange and other(16)(13)
End of period$3,691 $3,770 $3,892 $3,938 $4,079 
Personal Insurance
Beginning of period$5,677 $5,768 $6,113 $6,428 $6,418 
Incurred1,808 2,172 2,385 2,062 2,171 
Paid(1,730)(1,837)(2,051)(2,075)(2,103)
Foreign exchange and other13 10 (19)12 
End of period$5,768 $6,113 $6,428 $6,418 $6,498 
Total
Beginning of period$46,247 $47,153 $47,893 $48,662 $48,589 
Incurred4,920 5,003 5,415 4,773 4,994 
Paid(4,042)(4,287)(4,574)(4,854)(4,542)
Foreign exchange and other28 24 (72)(14)
End of period$47,153 $47,893 $48,662 $48,589 $49,027 
Prior Year Reserve Development: Unfavorable (Favorable)
Business Insurance
Asbestos$— $— $225 $— $— 
All other(134)(73)(117)(74)(113)
Total Business Insurance (1)(134)(73)108 (74)(113)
Bond & Specialty Insurance(15)(44)(22)(24)(35)
Personal Insurance(168)(65)(30)(5)
Total$(317)$(182)$56 $(95)$(153)
(1)  Excludes accretion of discount.

See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
29

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Asbestos Reserves
($ in millions)1Q20212Q20213Q20214Q20211Q2022
Asbestos reserves
Beginning reserves:
Gross$1,668 $1,616 $1,565 $1,777 $1,687 
Ceded(330)(327)(315)(369)(346)
Net1,338 1,289 1,250 1,408 1,341 
Incurred losses and loss expenses:
Gross— — 287 — — 
Ceded— — (62)— — 
Paid loss and loss expenses:
Gross52 51 75 89 52 
Ceded(3)(12)(8)(23)(16)
Foreign exchange and other:
Gross— — — (1)— 
Ceded— — — — (1)
Ending reserves:
Gross1,616 1,565 1,777 1,687 1,635 
Ceded(327)(315)(369)(346)(331)
Net$1,289 $1,250 $1,408 $1,341 $1,304 





















See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
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Capitalization
($ in millions)March 31,
2022
December 31,
2021
Debt
Short-term debt
Commercial paper$100 $100 
Total short-term debt100 100 
Long-term debt
7.75% Senior notes due April 15, 2026200 200 
7.625% Junior subordinated debentures due December 15, 2027125 125 
6.375% Senior notes due March 15, 2033 (1)500 500 
6.75% Senior notes due June 20, 2036 (1)400 400 
6.25% Senior notes due June 15, 2037 (1)800 800 
5.35% Senior notes due November 1, 2040 (1)750 750 
4.60% Senior notes due August 1, 2043 (1)500 500 
4.30% Senior notes due August 25, 2045 (1)400 400 
8.50% Junior subordinated debentures due December 15, 204556 56 
3.75% Senior notes due May 15, 2046 (1)500 500 
8.312% Junior subordinated debentures due July 1, 204673 73 
4.00% Senior notes due May 30, 2047 (1)700 700 
4.05% Senior notes due March 7, 2048 (1)500 500 
4.10% Senior notes due March 4, 2049 (1)500 500 
2.55% Senior notes due April 27, 2050 (1)500 500 
3.05% Senior notes due June 8, 2051 (1)750 750 
Total long-term debt7,254 7,254 
Unamortized fair value adjustment39 39 
Unamortized debt issuance costs(102)(103)
7,191 7,190 
Total debt7,291 7,290 
Common equity (excluding net unrealized investment gains (losses), net of tax, included in shareholders’ equity)26,922 26,472 
Total capital (excluding net unrealized investment gains (losses), net of tax, included in shareholders’ equity)$34,213 $33,762 
Total debt to capital (excluding net unrealized investment gains (losses), net of tax, included in shareholders’ equity)21.3 %21.6 %
(1)  Redeemable anytime with “make-whole” premium. 


See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
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Statutory Capital and Surplus to GAAP Shareholders' Equity Reconciliation
($ in millions)March 31,
2022 (1)
December 31,
2021
Statutory capital and surplus$24,168 $23,906 
GAAP adjustments 
Goodwill and intangible assets3,562 3,557 
Investments(1,477)3,261 
Noninsurance companies(4,204)(4,230)
Deferred acquisition costs2,645 2,542 
Deferred federal income tax(276)(1,274)
Current federal income tax(1)(39)
Reinsurance recoverables87 87 
Furniture, equipment & software742 770 
Agents balances131 147 
Other154 160 
Total GAAP adjustments1,363 4,981 
GAAP shareholders’ equity$25,531 $28,887 

(1) Estimated and Preliminary
 




















See Glossary of Financial Measures and Description of Reportable Business Segments on pages 35 and 36.
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Statement of Cash Flows

($ in millions)1Q20212Q20213Q20214Q20211Q2022
Cash flows from operating activities
Net income$733 $934 $662 $1,333 $1,018 
Adjustments to reconcile net income to net cash provided by operating activities:
Net realized investment (gains) losses(44)(61)(8)(58)23 
Depreciation and amortization235 215 212 208 234 
Deferred federal income tax expense 56 40 
Amortization of deferred acquisition costs1,207 1,254 1,281 1,301 1,310 
Equity in income from other investments(200)(313)(261)(219)(118)
Premiums receivable(333)(385)256 204 (509)
Reinsurance recoverables12 142 (134)(121)(282)
Deferred acquisition costs(1,258)(1,343)(1,354)(1,272)(1,413)
Claims and claim adjustment expense reserves777 536 986 89 679 
Unearned premium reserves509 459 492 (211)727 
Other(504)410 407 437 (443)
Net cash provided by operating activities1,190 1,849 2,543 1,692 1,266 
Cash flows from investing activities
Proceeds from maturities of fixed maturities2,064 2,283 2,176 2,329 1,879 
Proceeds from sales of investments:
Fixed maturities1,238 1,244 382 301 1,044 
Equity securities25 20 29 28 63 
Real estate investments— — 24 — 
Other investments79 116 80 152 81 
Purchases of investments:
Fixed maturities(4,754)(4,708)(4,894)(3,797)(4,409)
Equity securities(19)(22)(334)(32)(63)
Real estate investments(5)(9)(8)(6)(9)
Other investments(97)(124)(115)(184)(135)
Net sales (purchases) of short-term securities524 (718)948 917 367 
Securities transactions in the course of settlement269 (40)178 (426)613 
Acquisitions, net of cash acquired(38)— — — (4)
Other(60)(53)(86)(80)(84)
Net cash used in investing activities(774)(2,011)(1,637)(774)(657)

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Statement of Cash Flows (Continued)
($ in millions)1Q20212Q20213Q20214Q20211Q2022
Cash flows from financing activities
Treasury stock acquired - share repurchase authorizations(356)(400)(600)(800)(500)
Treasury stock acquired - net employee share-based compensation(41)(1)(1)(1)(59)
Dividends paid to shareholders(214)(222)(219)(214)(213)
Issuance of debt— 739 — — — 
Issuance of common stock - employee share options134 72 50 37 159 
Net cash provided by (used in) financing activities(477)188 (770)(978)(613)
Effect of exchange rate changes on cash— (7)(5)
Net increase (decrease) in cash(58)26 129 (57)(9)
Cash at beginning of period721 663 689 818 761 
Cash at end of period$663 $689 $818 $761 $752 
Income taxes paid$58 $284 $201 $164 $10 
Interest paid$59 $104 $59 $115 $59 

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Glossary of Financial Measures and Description of Reportable Business Segments
The following measures are used by the Company’s management to evaluate financial performance against historical results, to establish performance targets on a consolidated basis, and for other reasons as discussed below.  In some cases, these measures are considered non-GAAP financial measures under applicable SEC rules because they are not displayed as separate line items in the consolidated financial statements or are not required to be disclosed in the notes to financial statements or, in some cases, include or exclude certain items not ordinarily included or excluded in the most comparable GAAP financial measure.
 
In the opinion of the Company’s management, a discussion of these measures provides investors, financial analysts, rating agencies and other financial statement users with a better understanding of the significant factors that comprise the Company’s periodic results of operations and how management evaluates the Company’s financial performance. 
 
Some of these measures exclude net realized investment gains (losses), net of tax, and/or net unrealized investment gains (losses), net of tax, included in shareholders’ equity, which can be significantly impacted by both discretionary and other economic factors and are not necessarily indicative of operating trends.
 
Other companies may calculate these measures differently, and, therefore, their measures may not be comparable to those used by the Company’s management.
 
Core income (loss) is consolidated net income (loss) excluding the after-tax impact of net realized investment gains (losses), discontinued operations, the effect of a change in tax laws and tax rates at enactment, and cumulative effect of changes in accounting principles when applicable.  Segment income (loss) is determined in the same manner as core income (loss) on a segment basis.  Management uses segment income (loss) to analyze each segment’s performance and as a tool in making business decisions.  Financial statement users also consider core income (loss) when analyzing the results and trends of insurance companies.  Core income (loss) per share is core income (loss) on a per common share basis.
 
Average shareholders’ equity is (a) the sum of total shareholders’ equity at the beginning and end of each of the quarters for the period presented divided by (b) the number of quarters in the period presented times two.  Adjusted shareholders’ equity is shareholders’ equity excluding net realized investment gains (losses), net of tax, net unrealized investment gains (losses), net of tax, included in shareholders’ equity for the periods presented and the effect of a change in tax laws and tax rates at enactment (excluding the portion related to net unrealized investment gains (losses)).  Adjusted average shareholders’ equity is (a) the sum of total adjusted shareholders’ equity at the beginning and end of each of the quarters for the period presented divided by (b) the number of quarters in the period presented times two.

Reconciliation of Shareholders’ Equity to Adjusted Shareholders’ Equity
As of
($ in millions)March 31, 2021June 30, 2021September 30, 2021December 31, 2021March 31, 2022
Shareholders’ equity$28,269 $29,156 $28,474 $28,887 $25,531 
Adjustments:
Net unrealized investment (gains) losses, net of tax, included in shareholders’ equity(2,817)(3,239)(2,699)(2,415)1,391 
Net realized investment (gains) losses, net of tax(34)(81)(88)(132)19 
Impact of changes in tax laws and/or tax rates (1)— (8)(8)(8)— 
Adjusted shareholders’ equity$25,418 $25,828 $25,679 $26,332 $26,941 
(1) Impact is recognized in the accounting period in which the change is enacted
Return on equity is the ratio of annualized net income (loss) to average shareholders’ equity for the periods presented.  Core return on equity is the ratio of annualized core income (loss) to adjusted average shareholders’ equity for the periods presented.  In the opinion of the Company’s management, these are important indicators of how well management creates value for its shareholders through its operating activities and its capital management. 

Underwriting gain (loss) is net earned premiums and fee income less claims and claim adjustment expenses and insurance-related expenses.  In the opinion of the Company’s management, it is important to measure the profitability of each segment excluding the results of investing activities, which are managed separately from the insurance business.  This measure is used to assess each segment’s business performance and as a tool in making business decisions.
 
A catastrophe is a severe loss designated a catastrophe by internationally recognized organizations that track and report on insured losses resulting from catastrophic events, such as Property Claim Services (PCS) for events in the United States and Canada.  Catastrophes can be caused by various natural events, including, among others, hurricanes, tornadoes and other windstorms, earthquakes, hail, wildfires, severe winter weather, floods, tsunamis, volcanic eruptions and other naturally-occurring events, such as solar flares. Catastrophes can also be man-made, such as terrorist attacks and other intentionally destructive acts including those involving nuclear, biological, chemical and radiological events, cyber events, explosions and destruction of infrastructure.  Each catastrophe has unique characteristics and catastrophes are not predictable as to timing or amount.  Their effects are included in net and core income and claims and claim adjustment expense reserves upon occurrence.  A catastrophe may result in the payment of reinsurance reinstatement premiums and assessments from various pools.  The Company’s threshold for disclosing catastrophes is primarily determined at the reportable segment level. If a threshold for one segment or a combination thereof is exceeded and the other segments have losses from the same event, losses from the event are identified as catastrophe losses in the segment results and for the consolidated results of the Company.  Additionally, an aggregate threshold is applied for international business across all reportable segments. The threshold for 2022 ranges from $20 million to $30 million of losses before reinsurance and taxes.
 
Net favorable (unfavorable) prior year loss reserve development is the increase or decrease in incurred claims and claim adjustment expenses as a result of the re-estimation of claims and claim adjustment expense reserves at successive valuation dates for a given group of claims, which may be related to one or more prior years.  In the opinion of the Company’s management, a discussion of loss reserve development is meaningful to
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The Travelers Companies, Inc.                                                 image8a.gif
Glossary of Financial Measures and Description of Reportable Business Segments
users of the financial statements as it allows them to assess the impact between prior and current year development on incurred claims and claim adjustment expenses, net and core income (loss), and changes in claims and claim adjustment expense reserve levels from period to period.
 
Combined ratio  For Statutory Accounting Practices (SAP), the combined ratio is the sum of the SAP loss and LAE ratio and the SAP underwriting expense ratio as defined in the statutory financial statements required by insurance regulators.  The combined ratio, as used in this financial supplement, is the equivalent of, and is calculated in the same manner as, the SAP combined ratio except that the SAP underwriting expense ratio is based on net written premiums and the underwriting expense ratio as used in this financial supplement is based on net earned premiums.  For SAP, the loss and LAE ratio is the ratio of incurred losses and loss adjustment expenses less certain administrative services fee income to net earned premiums as defined in the statutory financial statements required by insurance regulators. The loss and LAE ratio as used in this financial supplement is calculated in the same manner as the SAP ratio.  For SAP, the underwriting expense ratio is the ratio of underwriting expenses incurred (including commissions paid), less certain administrative services fee income and billing and policy fees and other, to net written premiums as defined in the statutory financial statements required by insurance regulators. The underwriting expense ratio as used in this financial supplement, is the ratio of underwriting expenses (including the amortization of deferred acquisition costs), less certain administrative services fee income and billing and policy fees, to net earned premiums.  Underlying combined ratio is the combined ratio adjusted to exclude the impact of prior year reserve development and catastrophes, net of reinsurance.
 
The combined ratio, loss and LAE ratio, and underwriting expense ratio are used as indicators of the Company’s underwriting discipline, efficiency in acquiring and servicing its business and overall underwriting profitability. A combined ratio under 100% generally indicates an underwriting profit. A combined ratio over 100% generally indicates an underwriting loss.
 
Other companies’ method of computing similarly titled measures may not be comparable to the Company’s method of computing these ratios.
 
Gross written premiums reflect the direct and assumed contractually determined amounts charged to policyholders for the effective period of the contract based on the terms and conditions of the insurance contract.  Net written premiums reflect gross written premiums less premiums ceded to reinsurers.
 
Book value per share is total common shareholders’ equity divided by the number of common shares outstanding.  Adjusted book value per share is total common shareholders’ equity excluding net unrealized investment gains and losses, net of tax, included in shareholders’ equity, divided by the number of common shares outstanding. In the opinion of the Company’s management, adjusted book value per share is useful in an analysis of a property casualty company’s book value per share as it removes the effect of changing prices on invested assets, (i.e., net unrealized investment gains (losses), net of tax) which do not have an equivalent impact on unpaid claims and claim adjustment expense reserves.
 
Total capital is the sum of total shareholders’ equity and debt.  Debt-to-capital ratio excluding net unrealized gain (loss) on investments, net of tax, included in shareholders’ equity is the ratio of debt to total capital excluding net unrealized investment gains and losses, net of tax, included in shareholders’ equity.  In the opinion of the Company’s management, the debt to capital ratio is useful in an analysis of the Company’s financial leverage.
 
Statutory capital and surplus represents the excess of an insurance company’s admitted assets over its liabilities, including loss reserves, as determined in accordance with statutory accounting practices.
 
Travelers has organized its businesses into the following reportable business segments:
 
Business Insurance - Business Insurance offers a broad array of property and casualty insurance and insurance-related services to its customers, primarily in the United States, as well as in Canada, the United Kingdom, the Republic of Ireland and throughout other parts of the world as a corporate member of Lloyd’s.  Business Insurance is organized as follows:  Select Accounts; Middle Market including Commercial Accounts, Construction, Technology, Public Sector Services, Oil & Gas, Excess Casualty, Inland Marine, Ocean Marine, and Boiler & Machinery; National Accounts; National Property and Other including National Property, Northland Transportation, Northfield, National Programs, and Agribusiness; and International including Global Services.  Business Insurance also includes Simply Business, a leading provider of small business insurance policies primarily in the United Kingdom that was acquired in August 2017, as well as Business Insurance Other, which primarily comprises the Company’s asbestos and environmental liabilities, and the assumed reinsurance and certain other runoff operations.
 
Bond & Specialty Insurance - Bond & Specialty Insurance provides surety, fidelity, management liability, professional liability, and other property and casualty coverages and related risk management services to its customers in the United States and certain specialty insurance products in Canada, the United Kingdom, the Republic of Ireland and Brazil (through a joint venture as described below), utilizing various degrees of financially-based underwriting approaches.  The range of coverages includes performance, payment and commercial surety and fidelity bonds for construction and general commercial enterprises; management liability coverages including directors’ and officers’ liability, employee dishonesty, employment practices liability, fiduciary liability and cyber risk for public corporations, private companies, not-for-profit organizations and financial institutions; professional liability coverage for a variety of professionals including, among others, lawyers and design professionals; and in the United States only, property, workers’ compensation, auto and general liability for financial institutions.
 
Bond & Specialty Insurance surety business in Brazil and Colombia is conducted through Junto Holding Brasil S.A. (Junto) and Junto Holding Latam S.A. in Brazil. The Company owns 49.5% of both Junto, a market leader in surety coverages in Brazil, and Junto Holding Latam S.A., a Colombian start-up surety provider. These joint venture investments are accounted for using the equity method and are included in “other investments” on the consolidated balance sheet.
 
Personal Insurance - Personal Insurance writes a broad range of property and casualty insurance covering individuals’ personal risks, primarily in the United States, as well as in Canada. The primary products of automobile and homeowners insurance are complemented by a broad suite of related coverages.

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