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Published: 2023-10-26 16:05:50 ET
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EX-99.2 3 ex992q32023earningsrelease.htm EX-99.2 Document

Exhibit 99.2

Capital One Financial Corporation
Financial Supplement(1)(2)
Third Quarter 2023
Table of Contents
Capital One Financial Corporation Consolidated ResultsPage
Business Segment Results
Other
__________
(1)The information contained in this Financial Supplement is preliminary and based on data available at the time of the earnings presentation. Investors should refer to our Quarterly Report on Form 10-Q for the period ended September 30, 2023 once it is filed with the Securities and Exchange Commission.
(2)This Financial Supplement includes non-GAAP measures. We believe these non-GAAP measures are useful to investors and users of our financial information as they provide an alternate measurement of our performance and assist in assessing our capital adequacy and the level of return generated. These non-GAAP measures should not be viewed as a substitute for reported results determined in accordance with generally accepted accounting principles in the U.S. (“GAAP”), nor are they necessarily comparable to non-GAAP measures that may be presented by other companies. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for a reconciliation of any non-GAAP financial measures.



CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 1: Financial Summary—Consolidated     
2023 Q3Nine Months Ended September 30,
(Dollars in millions, except per share data and as noted) 20232023202320222022202320222023 vs.
Q3Q2Q1Q4Q3Q2Q3202320222022
Income Statement
Net interest income$7,423 $7,113 $7,186 $7,197 $7,003 %%$21,722 $19,917 %
Non-interest income1,943 1,899 1,717 1,843 1,802 5,559 5,293 
Total net revenue(1)
9,366 9,012 8,903 9,040 8,805 27,281 25,210 
Provision for credit losses2,284 2,490 2,795 2,416 1,669 (8)37 7,569 3,431 121
Non-interest expense:
Marketing972 886 897 1,118 978 10 (1)2,755 2,899 (5)
Operating expense3,888 3,908 4,048 3,962 3,971 (1)(2)11,844 11,184 
Total non-interest expense4,860 4,794 4,945 5,080 4,949 (2)14,599 14,083 
Income from continuing operations before income taxes2,222 1,728 1,163 1,544 2,187 29 5,113 7,696 (34)
Income tax provision432 297 203 312 493 45 (12)932 1,568 (41)
Net income1,790 1,431 960 1,232 1,694 25 4,181 6,128 (32)
Dividends and undistributed earnings allocated to participating securities(2)
(28)(23)(16)(14)(21)22 33 (67)(74)(9)
Preferred stock dividends(57)(57)(57)(57)(57)— — (171)(171)— 
Net income available to common stockholders$1,705 $1,351 $887 $1,161 $1,616 26 $3,943 $5,883 (33)
Common Share Statistics
Basic earnings per common share:(2)
Net income per basic common share$4.46 $3.53 $2.32 $3.03 $4.21 26 %%$10.31 $14.90 (31)%
Diluted earnings per common share:(2)
Net income per diluted common share$4.45 $3.52 $2.31 $3.03 $4.20 26 %%$10.28 $14.84 (31)%
Weighted-average common shares outstanding (in millions):
Basic382.5 382.8 382.6 382.6 383.4 — — 382.7 394.9 (3)%
Diluted383.3 383.7 383.8 383.7 384.6 — — 383.6 396.4 (3)
Common shares outstanding (period-end, in millions)381.0 381.4 382.0 381.3 382.0 — — 381.0 382.0 — 
Dividends declared and paid per common share$0.60 $0.60 $0.60 $0.60 $0.60 — — $1.80 $1.80 — 
Tangible book value per common share (period-end)(3)
87.97 90.07 90.86 86.11 81.38 (2)%%87.97 81.38 
1


2023 Q3Nine Months Ended September 30,
(Dollars in millions)20232023202320222022202320222023 vs.
Q3Q2Q1Q4Q3Q2Q3202320222022
Balance Sheet (Period-End)
Loans held for investment$314,780 $311,323 $308,836 $312,331 $303,943 %%$314,780 $303,943 %
Interest-earning assets445,428 441,250 445,166 427,248 415,262 445,428 415,262 
Total assets471,435 467,800 471,660 455,249 444,232 471,435 444,232 
Interest-bearing deposits317,217 314,393 318,641 300,789 282,802 12 317,217 282,802 12 
Total deposits346,011 343,705 349,827 332,992 317,193 346,011 317,193 
Borrowings49,247 50,258 48,777 48,715 54,607 (2)(10)49,247 54,607 (10)
Common equity48,823 49,713 49,807 47,737 46,015 (2)48,823 46,015 
Total stockholders’ equity53,668 54,559 54,653 52,582 50,861 (2)53,668 50,861 
Balance Sheet (Average Balances)
Loans held for investment$312,759 $309,655 $307,756 $306,881 $300,186 %%$310,075 $287,304 %
Interest-earning assets443,532 439,139 435,199 421,051 412,171 439,321 401,793 
Total assets469,860 466,652 462,324 449,659 447,088 466,279 437,523 
Interest-bearing deposits316,032 313,207 308,788 292,793 275,900 15 312,702 271,957 15 
Total deposits345,013 343,678 340,123 326,558 311,928 — 11 342,956 309,168 11 
Borrowings49,736 48,468 48,016 49,747 58,628 (15)48,746 51,431 (5)
Common equity50,166 50,511 49,927 47,594 49,696 (1)50,202 51,184 (2)
Total stockholders’ equity55,012 55,357 54,773 52,439 54,541 (1)55,048 56,030 (2)
    
    
2


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 2: Selected Metrics—Consolidated
2023 Q3Nine Months Ended September 30,
(Dollars in millions, except as noted) 20232023202320222022202320222023 vs.
Q3Q2Q1Q4Q3Q2Q3202320222022
Performance Metrics
Net interest income growth (period over period)4 %(1)%— %%****9 %12 %**
Non-interest income growth (period over period)2 11 (7)%****5 15 **
Total net revenue growth (period over period)4 (2)****8 13 **
Total net revenue margin(4)
8.45 8.21 8.18 8.59 8.55 24 bps(10)bps8.28 8.37 (9)bps
Net interest margin(5)
6.69 6.48 6.60 6.84 6.80 21 (11)6.59 6.61 (2)
Return on average assets1.52 1.23 0.83 1.10 1.52 29 — 1.20 1.87 (67)
Return on average tangible assets(6)
1.58 1.27 0.86 1.13 1.57 31 1.24 1.93 (69)
Return on average common equity(7)
13.59 10.70 7.11 9.76 13.01 289 58 10.47 15.33 (486)
Return on average tangible common equity(8)
19.59 15.30 10.15 14.22 18.59 429 100 15.01 21.62 (661)
Efficiency ratio(9)
51.89 53.20 55.54 56.19 56.21 (131)(432)53.51 55.86 (235)
Operating efficiency ratio(10)
41.51 43.36 45.47 43.83 45.10 (185)(359)43.41 44.36 (95)
Effective income tax rate for continuing operations 19.4 17.2 17.5 20.2 22.5 220 (310)18.2 20.4 (220)
Employees (period-end, in thousands)54.2 55.6 56.1 56.0 55.1 (3)%(2)%54.2 55.1 (2)%
Credit Quality Metrics
Allowance for credit losses$14,955$14,646$14,318$13,240$12,2092%22%$14,955$12,20922%
Allowance coverage ratio4.75 %4.70 %4.64 %4.24 %4.02 %bps73 bps4.75 %4.02 %73 bps
Net charge-offs$1,999$2,185$1,697$1,430$931(9)%115%$5,881$2,543131%
Net charge-off rate(11)
2.56 %2.82 %2.21 %1.86 %1.24 %(26)bps132 bps2.53 %1.18 %135 bps
30+ day performing delinquency rate3.42 3.08 2.88 2.96 2.58 34 84 3.42 2.58 84 
30+ day delinquency rate3.71 3.36 3.09 3.21 2.78 35 93 3.71 2.78 93 
Capital Ratios(12)
Common equity Tier 1 capital
13.0 %12.7 %12.5 %12.5 %12.2 %30 bps80 bps13.0 %12.2 %80 bps
Tier 1 capital14.3 14.0 13.9 13.9 13.6 30 70 14.3 13.6 70 
Total capital16.2 16.0 15.9 15.8 15.7 20 50 16.2 15.7 50 
Tier 1 leverage11.2 11.0 10.9 11.1 11.0 20 20 11.2 11.0 20 
Tangible common equity (“TCE”)(13)
7.3 7.6 7.6 7.5 7.2 (30)10 7.3 7.2 10 
    
 
3


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 3: Consolidated Statements of Income
2023 Q3Nine Months Ended September 30,
(Dollars in millions, except as noted)20232023202320222022202320222023 vs.
Q3Q2Q1Q4Q3Q2Q3202320222022
Interest income:
Loans, including loans held for sale$9,696 $9,057 $8,723 $8,360 $7,578 %28 %$27,476 $20,550 34 %
Investment securities627 639 615 548 499 (2)26 1,881 1,336 41 
Other550 470 416 250 123 17 **1,436 193 **
Total interest income10,873 10,166 9,754 9,158 8,200 33 30,793 22,079 39 
Interest expense:
Deposits2,611 2,277 1,856 1,335 689 15 **6,744 1,200 **
Securitized debt obligations249 236 211 170 120 108 696 214 **
Senior and subordinated notes579 528 489 430 319 10 82 1,596 644 148 
Other borrowings11 12 12 26 69 (8)(84)35 104 (66)
Total interest expense3,450 3,053 2,568 1,961 1,197 13 188 9,071 2,162 **
Net interest income7,423 7,113 7,186 7,197 7,003 21,722 19,917 
Provision for credit losses2,284 2,490 2,795 2,416 1,669 (8)37 7,569 3,431 121 
Net interest income after provision for credit losses5,139 4,623 4,391 4,781 5,334 11 (4)14,153 16,486 (14)
Non-interest income:
Interchange fees, net1,234 1,213 1,139 1,177 1,195 3,586 3,429 
Service charges and other customer-related fees453 411 379 395 415 10 1,243 1,230 
Other256 275 199 271 192 (7)33 730 634 15 
Total non-interest income1,943 1,899 1,717 1,843 1,802 5,559 5,293 
Non-interest expense:
Salaries and associate benefits2,274 2,317 2,427 2,266 2,187 (2)7,018 6,159 14 
Occupancy and equipment518 506 508 554 502 1,532 1,496 
Marketing972 886 897 1,118 978 10 (1)2,755 2,899 (5)
Professional services295 290 324 481 471 (37)909 1,326 (31)
Communications and data processing344 344 350 352 349 — (1)1,038 1,027 
Amortization of intangibles24 22 14 25 17 41 60 45 33 
Other433 429 425 284 445 (3)1,287 1,131 14 
Total non-interest expense4,860 4,794 4,945 5,080 4,949 (2)14,599 14,083 
Income from continuing operations before income taxes2,222 1,728 1,163 1,544 2,187 29 5,113 7,696 (34)
Income tax provision432 297 203 312 493 45 (12)932 1,568 (41)
Net income1,790 1,431 960 1,232 1,694 25 4,181 6,128 (32)
Dividends and undistributed earnings allocated to participating securities(2)
(28)(23)(16)(14)(21)22 33 (67)(74)(9)
Preferred stock dividends(57)(57)(57)(57)(57)— — (171)(171)— 
Net income available to common stockholders$1,705 $1,351 $887 $1,161 $1,616 26 $3,943 $5,883 (33)
4


2023 Q3Nine Months Ended September 30,
20232023202320222022202320222023 vs.
Q3Q2Q1Q4Q3Q2Q3202320222022
Basic earnings per common share:(2)
Net income per basic common share$4.46 $3.53 $2.32 $3.03 $4.21 26 %%$10.31 $14.90 (31)%
Diluted earnings per common share:(2)
Net income per diluted common share$4.45 $3.52 $2.31 $3.03 $4.20 26 %%$10.28 $14.84 (31)%
Weighted-average common shares outstanding (in millions):
Basic common shares382.5 382.8 382.6 382.6 383.4 — — 382.7 394.9 (3)
Diluted common shares383.3 383.7 383.8 383.7 384.6 — — 383.6 396.4 (3)
5


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 4: Consolidated Balance Sheets
2023 Q3
2023202320232022202220232022
(Dollars in millions)Q3Q2Q1Q4Q3Q2Q3
Assets:
Cash and cash equivalents:
Cash and due from banks$4,620 $3,360 $3,347 $5,193 $3,716 38 %24 %
Interest-bearing deposits and other short-term investments40,249 38,236 43,166 25,663 21,176 90 
Total cash and cash equivalents44,869 41,596 46,513 30,856 24,892 80 
Restricted cash for securitization investors435 452 460 400 399 (4)
Securities available for sale74,837 78,412 81,925 76,919 75,303 (5)(1)
Loans held for investment:
Unsecuritized loans held for investment284,953 280,933 280,093 283,282 277,576 
Loans held in consolidated trusts29,827 30,390 28,743 29,049 26,367 (2)13 
Total loans held for investment314,780 311,323 308,836 312,331 303,943 
Allowance for credit losses(14,955)(14,646)(14,318)(13,240)(12,209)22 
Net loans held for investment299,825 296,677 294,518 299,091 291,734 
Loans held for sale742 1,211 363 203 1,729 (39)(57)
Premises and equipment, net4,378 4,359 4,365 4,351 4,265 — 
Interest receivable2,469 2,297 2,250 2,104 1,853 33 
Goodwill15,048 15,060 14,779 14,777 14,771 — 
Other assets28,832 27,736 26,487 26,548 29,286 (2)
Total assets$471,435 $467,800 $471,660 $455,249 $444,232 
6


2023 Q3
2023202320232022202220232022
(Dollars in millions) Q3Q2Q1Q4Q3Q2Q3
Liabilities:
Interest payable$685 $637 $621 $527 $433 %58 %
Deposits:
Non-interest-bearing deposits28,794 29,312 31,186 32,203 34,391 (2)(16)
Interest-bearing deposits317,217 314,393 318,641 300,789 282,802 12 
Total deposits346,011 343,705 349,827 332,992 317,193 
Securitized debt obligations17,417 17,861 17,813 16,973 15,926 (2)
Other debt:
Federal funds purchased and securities loaned or sold under agreements to repurchase522 649 542 883 528 (20)(1)
Senior and subordinated notes31,283 31,627 30,398 30,826 30,615 (1)
Other borrowings25 121 24 33 7,538 (79)(100)
Total other debt31,830 32,397 30,964 31,742 38,681 (2)(18)
Other liabilities21,824 18,641 17,782 20,433 21,138 17 
Total liabilities417,767 413,241 417,007 402,667 393,371 
Stockholders’ equity:
Preferred stock0 — — 
Common stock7 — — 
Additional paid-in capital, net35,334 35,163 34,952 34,725 34,579 — 
Retained earnings60,529 59,028 57,898 57,184 56,240 
Accumulated other comprehensive loss(12,224)(9,818)(8,540)(9,916)(10,704)25 14 
Treasury stock, at cost(29,978)(29,821)(29,664)(29,418)(29,261)
Total stockholders’ equity53,668 54,559 54,653 52,582 50,861 (2)
Total liabilities and stockholders’ equity$471,435 $467,800 $471,660 $455,249 $444,232 

7


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 5: Notes to Financial Summary, Selected Metrics and Consolidated Financial Statements (Tables 1—4)

(1)Total net revenue was reduced by $449 million in Q3 2023, $443 million in Q2 2023, $405 million in Q1 2023, $321 million in Q4 2022 and $222 million in Q3 2022 for credit card finance charges and fees charged-off as uncollectible.
(2)Dividends and undistributed earnings allocated to participating securities and earnings per share are computed independently for each period. Accordingly, the sum of each quarterly amount may not agree to the year-to-date total. We also provide adjusted diluted earnings per share, which is a non-GAAP measure. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on our non-GAAP measures.
(3)Tangible book value per common share is a non-GAAP measure calculated based on TCE divided by common shares outstanding. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on non-GAAP measures.
(4)Total net revenue margin is calculated based on annualized total net revenue for the period divided by average interest-earning assets for the period.
(5)Net interest margin is calculated based on annualized net interest income for the period divided by average interest-earning assets for the period.
(6)Return on average tangible assets is a non-GAAP measure calculated based on annualized income (loss) from continuing operations, net of tax, for the period divided by average tangible assets for the period. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on non-GAAP measures.
(7)Return on average common equity is calculated based on annualized net income (loss) available to common stockholders less annualized income (loss) from discontinued operations, net of tax, for the period, divided by average common equity. Our calculation of return on average common equity may not be comparable to similarly-titled measures reported by other companies.
(8)Return on average tangible common equity is a non-GAAP measure calculated based on annualized net income (loss) available to common stockholders less annualized income (loss) from discontinued operations, net of tax, for the period, divided by average TCE. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on non-GAAP measures.
(9)Efficiency ratio is calculated based on total non-interest expense for the period divided by total net revenue for the period. We also provide an adjusted efficiency ratio, which is a non-GAAP measure. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on our non-GAAP measures.
(10)Operating efficiency ratio is calculated based on operating expense for the period divided by total net revenue for the period. We also provide an adjusted operating efficiency ratio, which is a non-GAAP measure. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on our non-GAAP measures.
(11)Net charge-off rate is calculated based on annualized net charge-offs for the period divided by average loans held for investment for the period.
(12)Capital ratios as of the end of Q3 2023 are preliminary and therefore subject to change. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for information on the calculation of each of these ratios.
(13)TCE ratio is a non-GAAP measure calculated based on TCE divided by tangible assets. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on non-GAAP measures.
**    Not meaningful.
8


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 6: Average Balances, Net Interest Income and Net Interest Margin
2023 Q32023 Q22022 Q3
(Dollars in millions, except as noted)Average BalanceInterest Income/ Expense
Yield/Rate(1)
Average BalanceInterest Income/ Expense
Yield/Rate(1)
Average BalanceInterest Income/ Expense
Yield/Rate(1)
Interest-earning assets:
Loans, including loans held for sale$313,461 $9,696 12.37 %$310,335 $9,057 11.67 %$300,952 $7,578 10.07 %
Investment securities87,845 627 2.86 89,994 639 2.84 88,666 499 2.25 
Cash equivalents and other42,226 550 5.21 38,810 470 4.84 22,553 123 2.19 
Total interest-earning assets$443,532 $10,873 9.81 $439,139 $10,166 9.26 $412,171 $8,200 7.96 
Interest-bearing liabilities:
Interest-bearing deposits$316,032 $2,611 3.30 $313,207 $2,277 2.91 $275,900 $689 1.00 
Securitized debt obligations17,649 249 5.63 17,771 236 5.31 17,108 120 2.81 
Senior and subordinated notes31,522 579 7.36 30,161 528 7.00 30,962 319 4.13 
Other borrowings and liabilities2,473 11 1.79 2,419 12 1.95 12,296 69 2.20 
Total interest-bearing liabilities$367,676 $3,450 3.75 $363,558 $3,053 3.36 $336,266 $1,197 1.42 
Net interest income/spread$7,423 6.05 $7,113 5.90 $7,003 6.53 
Impact of non-interest-bearing funding0.64 0.58 0.27 
Net interest margin6.69 %6.48 %6.80 %
                                                                                                                                                                                                                            
Nine Months Ended September 30,
20232022
(Dollars in millions, except as noted)Average BalanceInterest Income/ Expense
Yield/Rate(1)
Average BalanceInterest Income/ Expense
Yield/Rate(1)
Interest-earning assets:
Loans, including loans held for sale$310,657 $27,476 11.79 %$289,116 $20,550 9.48 %
Investment securities89,259 1,881 2.81 91,788 1,336 1.94 
Cash equivalents and other39,405 1,436 4.86 20,889 193 1.23 
Total interest-earning assets$439,321 $30,793 9.35 $401,793 $22,079 7.33 
Interest-bearing liabilities:
Interest-bearing deposits$312,702 $6,744 2.88 $271,957 $1,200 0.59 
Securitized debt obligations17,558 696 5.28 15,309 214 1.87 
Senior and subordinated notes30,611 1,596 6.95 28,804 644 2.98 
Other borrowings and liabilities2,410 35 1.94 8,982 104 1.53 
Total interest-bearing liabilities$363,281 $9,071 3.33 $325,052 $2,162 0.89 
Net interest income/spread$21,722 6.02 $19,917 6.44 
Impact of non-interest-bearing funding0.57 0.17 
Net interest margin6.59 %6.61 %

9


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 7: Loan Information and Performance Statistics
2023 Q3Nine Months Ended September 30,
2023202320232022202220232022202320222023 vs. 2022
(Dollars in millions, except as noted) Q3Q2Q1Q4Q3Q2Q3
Loans Held for Investment (Period-End)
Credit card:
   Domestic credit card$140,320 $135,975 $130,980 $131,581 $121,279 %16 %$140,320 $121,279 16 %
   International card businesses6,463 6,516 6,162 6,149 5,634 (1)15 6,463 5,634 15 
Total credit card146,783 142,491 137,142 137,730 126,913 16 146,783 126,913 16 
Consumer banking:
   Auto75,456 75,841 76,652 78,373 79,580 (1)(5)75,456 79,580 (5)
   Retail banking1,388 1,439 1,499 1,552 1,619 (4)(14)1,388 1,619 (14)
Total consumer banking76,844 77,280 78,151 79,925 81,199 (1)(5)76,844 81,199 (5)
Commercial banking:
   Commercial and multifamily real estate35,622 36,041 37,132 37,453 38,225 (1)(7)35,622 38,225 (7)
   Commercial and industrial55,531 55,511 56,411 57,223 57,606 — (4)55,531 57,606 (4)
Total commercial banking91,153 91,552 93,543 94,676 95,831 — (5)91,153 95,831 (5)
Total loans held for investment$314,780 $311,323 $308,836 $312,331 $303,943 $314,780 $303,943 
Loans Held for Investment (Average)
Credit card:
   Domestic credit card$137,500 $132,505 $128,562 $124,816 $117,467 %17 %$132,889 $111,032 20 %
   International card businesses6,549 6,257 6,108 5,836 5,890 11 6,306 5,902 
Total credit card144,049 138,762 134,670 130,652 123,357 17 139,195 116,934 19 
Consumer banking:
   Auto75,740 76,233 77,465 79,108 79,741 (1)(5)76,473 78,659 (3)
   Retail banking1,414 1,465 1,529 1,592 1,598 (3)(12)1,469 1,687 (13)
Total consumer banking77,154 77,698 78,994 80,700 81,339 (1)(5)77,942 80,346 (3)
Commercial banking:
   Commercial and multifamily real estate35,964 37,068 37,373 37,848 38,230 (3)(6)36,796 36,231 
   Commercial and industrial55,592 56,127 56,719 57,681 57,260 (1)(3)56,142 53,793 
Total commercial banking91,556 93,195 94,092 95,529 95,490 (2)(4)92,938 90,024 
Total average loans held for investment$312,759 $309,655 $307,756 $306,881 $300,186 $310,075 $287,304 
10


2023 Q3Nine Months Ended September 30,
2023202320232022202220232022202320222023 vs. 2022
Q3Q2Q1Q4Q3Q2Q3
Net Charge-Off (Recovery) Rates
Credit card:
   Domestic credit card(2)
4.40 %4.38 %4.04 %3.22 %2.20 %bps220 bps4.28 %2.19 %209 bps
   International card businesses4.87 4.98 4.54 4.29 3.30 (11)157 4.80 3.44 136 
Total credit card4.42 4.41 4.06 3.27 2.25 217 4.30 2.26 204 
Consumer banking:
   Auto1.77 1.40 1.53 1.66 1.05 37 72 1.57 0.77 80 
   Retail banking3.80 3.25 2.97 5.15 3.89 55 (9)3.33 3.95 (62)
Total consumer banking1.81 1.43 1.56 1.73 1.10 38 71 1.60 0.84 76 
Commercial banking:
   Commercial and multifamily real estate0.27 3.91 0.19 0.05 0.03 (364)24 1.46 (0.02)148 
   Commercial and industrial0.24 0.11 0.03 0.06 0.06 13 18 0.13 0.15 (2)
Total commercial banking0.25 1.62 0.09 0.06 0.05 (137)20 0.66 0.08 58 
Total net charge-offs2.56 2.82 2.21 1.86 1.24 (26)132 2.53 1.18 135 
30+ Day Performing Delinquency Rates
Credit card:
   Domestic credit card4.31 %3.74 %3.66 %3.43 %2.97 %57 bps134 bps4.31 %2.97 %134 bps
   International card businesses4.43 4.24 4.20 4.03 3.90 19 53 4.43 3.90 53 
Total credit card4.32 3.77 3.68 3.46 3.01 55 131 4.32 3.01 131 
Consumer banking:
   Auto5.64 5.38 5.00 5.62 4.85 26 79 5.64 4.85 79 
   Retail banking1.07 1.19 0.56 1.02 0.84 (12)23 1.07 0.84 23 
Total consumer banking5.55 5.30 4.92 5.53 4.77 25 78 5.55 4.77 78 
Nonperforming Loans and Nonperforming Assets Rates(3)(4)
Credit card:
   International card businesses0.14 %0.16 %0.12 %0.14 %0.14 %(2)bps— 0.14 %0.14 %— 
Total credit card0.01 0.01 0.01 0.01 0.01 — — 0.01 0.01 — 
Consumer banking:
   Auto0.85 0.77 0.67 0.76 0.60 25 bps0.85 0.60 25 bps
   Retail banking3.28 2.99 2.94 2.49 2.62 29 66 3.28 2.62 66 
Total consumer banking0.89 0.82 0.72 0.79 0.64 25 0.89 0.64 25 
Commercial banking:
   Commercial and multifamily real estate1.29 1.15 0.90 0.72 0.64 14 65 1.29 0.64 65 
   Commercial and industrial0.65 0.71 0.72 0.75 0.53 (6)12 0.65 0.53 12 
Total commercial banking0.90 0.89 0.79 0.74 0.57 33 0.90 0.57 33 
Total nonperforming loans0.48 0.47 0.42 0.43 0.35 13 0.48 0.35 13 
Total nonperforming assets0.50 0.48 0.44 0.45 0.37 13 0.50 0.37 13 
11


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 8: Allowance for Credit Losses and Reserve for Unfunded Lending Commitments Activity

Three Months Ended September 30, 2023
Credit CardConsumer Banking
(Dollars in millions) Domestic CardInternational Card BusinessesTotal Credit CardAutoRetail BankingTotal Consumer BankingCommercial BankingTotal
Allowance for credit losses:
Balance as of June 30, 2023$10,576 $400 $10,976 $2,150 $35 $2,185 $1,485 $14,646 
Charge-offs(1,811)(114)(1,925)(579)(17)(596)(60)(2,581)
Recoveries299 34 333 244 3 247 2 582 
Net charge-offs(1,512)(80)(1,592)(335)(14)(349)(58)(1,999)
Provision for credit losses1,861 92 1,953 198 15 213 155 2,321 
Allowance build (release) for credit losses349 12 361 (137)1 (136)97 322 
Other changes(5)
 (13)(13)(13)
Balance as of September 30, 202310,925 399 11,324 2,013 36 2,049 1,582 14,955 
Reserve for unfunded lending commitments:
Balance as of June 30, 2023197 197 
Provision (benefit) for losses on unfunded lending commitments(39)(39)
Balance as of September 30, 2023158 158 
Combined allowance and reserve as of September 30, 2023$10,925 $399 $11,324 $2,013 $36 $2,049 $1,740 $15,113 
12


Nine Months Ended September 30, 2023
Credit CardConsumer Banking
(Dollars in millions) Domestic CardInternational Card BusinessesTotal Credit CardAutoRetail BankingTotal Consumer BankingCommercial BankingTotal
Allowance for credit losses:
Balance as of December 31, 2022$9,165 $380 $9,545 $2,187 $50 $2,237 $1,458 $13,240 
Cumulative effects of accounting standards adoption(6)
(40)(23)(63)— — — — (63)
Balance as of January 1, 20239,125 357 9,482 2,187 50 2,237 1,458 13,177 
Charge-offs(5,156)(325)(5,481)(1,602)(51)(1,653)(462)(7,596)
Recoveries894 98 992 704 14 718 5 1,715 
Net charge-offs(4,262)(227)(4,489)(898)(37)(935)(457)(5,881)
Provision for credit losses6,030 268 6,298 724 23 747 581 7,626 
Allowance build (release) for credit losses1,768 41 1,809 (174)(14)(188)124 1,745 
Other changes(5)
32 1 33     33 
Balance as of September 30, 202310,925 399 11,324 2,013 36 2,049 1,582 14,955 
Reserve for unfunded lending commitments:
Balance as of December 31, 2022218 218 
Provision (benefit) for losses on unfunded lending commitments(60)(60)
Balance as of September 30, 2023158 158 
Combined allowance and reserve as of September 30, 2023$10,925 $399 $11,324 $2,013 $36 $2,049 $1,740 $15,113 
13


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 9: Financial Summary—Business Segment Results
Three Months Ended September 30, 2023Nine Months Ended September 30, 2023
(Dollars in millions)Credit CardConsumer Banking
Commercial Banking(7)
Other(7)
TotalCredit CardConsumer Banking
Commercial Banking(7)
Other(7)
Total
Net interest income (loss)$5,114 $2,133 $621 $(445)$7,423 $14,498 $6,762 $1,901 $(1,439)$21,722 
Non-interest income (loss)1,513 142 288  1,943 4,375 426 757 1 5,559 
Total net revenue (loss)6,627 2,275 909 (445)9,366 18,873 7,188 2,658 (1,438)27,281 
Provision for credit losses1,953 213 116 2 2,284 6,298 747 521 3 7,569 
Non-interest expense3,015 1,262 512 71 4,860 9,073 3,776 1,524 226 14,599 
Income (loss) from continuing operations before income taxes1,659 800 281 (518)2,222 3,502 2,665 613 (1,667)5,113 
Income tax provision (benefit)393 189 67 (217)432 830 629 145 (672)932 
Income (loss) from continuing operations, net of tax$1,266 $611 $214 $(301)$1,790 $2,672 $2,036 $468 $(995)$4,181 
Three Months Ended June 30, 2023
(Dollars in millions) Credit CardConsumer Banking
Commercial Banking(7)
Other(7)
Total
Net interest income (loss)$4,727 $2,269 $632 $(515)$7,113 
Non-interest income (loss)1,499 149 257 (6)1,899 
Total net revenue (loss)6,226 2,418 889 (521)9,012 
Provision for credit losses2,084 259 146 2,490 
Non-interest expense3,020 1,231 482 61 4,794 
Income (loss) from continuing operations before income taxes1,122 928 261 (583)1,728 
Income tax provision (benefit)265 219 61 (248)297 
Income (loss) from continuing operations, net of tax$857 $709 $200 $(335)$1,431 
Three Months Ended September 30, 2022Nine Months Ended September 30, 2022
(Dollars in millions) Credit CardConsumer Banking
Commercial Banking(7)
Other(7)
TotalCredit CardConsumer Banking
Commercial Banking(7)
Other(7)
Total
Net interest income (loss)$4,313 $2,311 $699 $(320)$7,003 $12,051 $6,571 $1,941 $(646)$19,917 
Non-interest income (loss)1,454 129 319 (100)1,802 4,322 330 868 (227)5,293 
Total net revenue (loss)5,767 2,440 1,018 (420)8,805 16,373 6,901 2,809 (873)25,210 
Provision (benefit) for credit losses1,261 285 123 — 1,669 2,387 696 353 (5)3,431 
Non-interest expense3,004 1,340 542 63 4,949 8,558 3,862 1,515 148 14,083 
Income (loss) from continuing operations before income taxes1,502 815 353 (483)2,187 5,428 2,343 941 (1,016)7,696 
Income tax provision (benefit)356 193 83 (139)493 1,291 555 223 (501)1,568 
Income (loss) from continuing operations, net of tax$1,146 $622 $270 $(344)$1,694 $4,137 $1,788 $718 $(515)$6,128 

14


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 10: Financial & Statistical Summary—Credit Card Business
2023 Q3 vs.Nine Months Ended September 30,
20232023202320222022202320222023 vs.
(Dollars in millions, except as noted) Q3Q2Q1Q4Q3Q2Q3202320222022
Credit Card
Earnings:
Net interest income$5,114 $4,727 $4,657 $4,533 $4,313 8%19%$14,498 $12,051 20%
Non-interest income1,513 1,499 1,363 1,449 1,454 4,375 4,322 
Total net revenue6,627 6,226 6,020 5,982 5,767 15 18,873 16,373 15 
Provision for credit losses1,953 2,084 2,261 1,878 1,261 (6)556,298 2,387 164
Non-interest expense3,015 3,020 3,038 3,069 3,004 — — 9,073 8,558 
Income from continuing operations before income taxes1,659 1,122 721 1,035 1,502 48 10 3,502 5,428 (35)
Income tax provision393 265 172 245 356 48 10 830 1,291 (36)
Income from continuing operations, net of tax$1,266 $857 $549 $790 $1,146 48 10 $2,672 $4,137 (35)
Selected performance metrics:
Period-end loans held for investment$146,783$142,491$137,142$137,730$126,91316 $146,783$126,91316 
Average loans held for investment144,049138,762134,670130,652123,35717 139,195116,93419 
Average yield on loans outstanding(1)
19.02 %18.17 %17.98 %17.69 %16.74 %85 bps228 bps18.40 %15.67 %273 bps
Total net revenue margin(8)
18.40 17.95 17.88 18.32 18.70 45 (30)18.08 18.53 (45)
Net charge-off rate
4.42 4.41 4.06 3.27 2.25 217 4.30 2.26 204 
30+ day performing delinquency rate4.32 3.77 3.68 3.46 3.01 55 131 4.32 3.01 131 
30+ day delinquency rate4.32 3.77 3.69 3.46 3.02 55 130 4.32 3.02 130 
Nonperforming loan rate(3)
0.01 0.01 0.01 0.01 0.01 — — 0.01 0.01 — 
Purchase volume(9)
$158,640$157,937$141,658$155,633$149,497— 6%$458,235$431,6506%
15


2023 Q3 vs.Nine Months Ended September 30,
20232023202320222022202320222023 vs.
(Dollars in millions, except as noted)Q3Q2Q1Q4Q3Q2Q3202320222022
Domestic Card
Earnings:
Net interest income$4,827 $4,453 $4,390 $4,280 $4,065 8%19%$13,670 $11,336 21%
Non-interest income1,445 1,431 1,298 1,392 1,383 4,174 3,971 
Total net revenue6,272 5,884 5,688 5,672 5,448 15 17,844 15,307 17 
Provision for credit losses1,861 1,995 2,174 1,800 1,167 (7)596,030 2,220 172
Non-interest expense2,810 2,805 2,847 2,866 2,803 — — 8,462 7,961 
Income from continuing operations before income taxes1,601 1,084 667 1,006 1,478 48 3,352 5,126 (35)
Income tax provision378 256 157 238 351 48 791 1,215 (35)
Income from continuing operations, net of tax$1,223 $828 $510 $768 $1,127 48 $2,561 $3,911 (35)
Selected performance metrics:
Period-end loans held for investment$140,320$135,975$130,980$131,581$121,27916 $140,320$121,27916 
Average loans held for investment137,500132,505128,562124,816117,46717 132,889111,03220 
Average yield on loans outstanding(1)
18.96 %18.07 %17.88 %17.58 %16.61 %89 bps235 bps18.31 %15.51 %280 bps
Total net revenue margin(8)
18.24 17.76 17.70 18.18 18.55 48 (31)17.90 18.33 (43)
Net charge-off rate(2)
4.40 4.38 4.04 3.22 2.20 220 4.28 2.19 209 
30+ day performing delinquency rate4.31 3.74 3.66 3.43 2.97 57 134 4.31 2.97 134 
Purchase volume(9)
$154,880$154,184$138,310$151,995$145,805— 6%$447,374$416,7577%
Refreshed FICO scores:(10)
Greater than 66069 %69 %68 %69 %70 %— (1)69 %70 %(1)
660 or below31 31 32 31 30 — 31 30 
Total100 %100 %100 %100 %100 %100 %100 %
    

16


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 11: Financial & Statistical Summary—Consumer Banking Business
2023 Q3 vs.Nine Months Ended September 30,
20232023202320222022202320222023 vs.
(Dollars in millions, except as noted)Q3Q2Q1Q4Q3Q2Q3202320222022
Consumer Banking
Earnings:
Net interest income$2,133 $2,269 $2,360 $2,394 $2,311 (6)%(8)%$6,762 $6,571 3%
Non-interest income142 149 135 139 129 (5)10 426 330 29 
Total net revenue2,275 2,418 2,495 2,533 2,440 (6)(7)7,188 6,901 
Provision for credit losses213 259 275 477 285 (18)(25)747 696 7
Non-interest expense1,262 1,231 1,283 1,450 1,340 (6)3,776 3,862 (2)
Income from continuing operations before income taxes800 928 937 606 815 (14)(2)2,665 2,343 14 
Income tax provision189 219 221 144 193 (14)(2)629 555 13 
Income from continuing operations, net of tax$611 $709 $716 $462 $622 (14)(2)$2,036 $1,788 14 
Selected performance metrics:
Period-end loans held for investment$76,844$77,280$78,151$79,925$81,199(1)(5)$76,844$81,199(5)
Average loans held for investment77,15477,69878,99480,70081,339(1)(5)77,94280,346(3)
Average yield on loans held for investment(1)
7.97 %7.65 %7.40 %7.31 %7.20 %32 bps77 bps7.67 %7.15 %52 bps
Auto loan originations$7,452$7,160$6,211$6,635$8,2894%(10)%$20,823$30,330(31)%
Period-end deposits290,789286,174291,163270,592256,66113 290,789256,66113 
Average deposits287,457285,647278,772262,844255,84312 283,991255,15011 
Average deposits interest rate2.85 %2.46 %1.96 %1.42 %0.79 %39 bps206 bps2.43 %0.49 %194 bps
Net charge-off rate1.81 1.43 1.56 1.73 1.10 38 71 1.60 0.84 76 
30+ day performing delinquency rate5.55 5.30 4.92 5.53 4.77 25 78 5.55 4.77 78 
30+ day delinquency rate6.27 5.95 5.46 6.18 5.28 32 99 6.27 5.28 99 
Nonperforming loan rate(3)
0.89 0.82 0.72 0.79 0.64 25 0.89 0.64 25 
Nonperforming asset rate(4)
0.96 0.88 0.78 0.87 0.71 25 0.96 0.71 25 
Auto—At origination FICO scores:(11)
Greater than 66052 %52 %52 %53 %52 %— — 52 %52 %— 
621 - 66020 20 20 20 20 — — 20 20 — 
620 or below28 28 28 27 28 — — 28 28 — 
Total100 %100 %100 %100 %100 %100 %100 %
17


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 12: Financial & Statistical Summary—Commercial Banking Business
2023 Q3 vs.Nine Months Ended September 30,
20232023202320222022202320222023 vs.
(Dollars in millions, except as noted) Q3Q2Q1Q4Q3Q2Q3202320222022
Commercial Banking
Earnings:
Net interest income(12)
$621 $632 $648 $520 $699 (2)%(11)%$1,901$1,941(2)%
Non-interest income288 257 212 261 319 12 (10)757868(13)
Total net revenue(7)
909 889 860 781 1,018 (11)2,6582,809(5)
Provision for credit losses116 146 259 62 123 (21)(6)52135348
Non-interest expense512 482 530 555 542 (6)1,5241,515
Income from continuing operations before income taxes281 261 71 164 353 8(20)613941(35)
Income tax provision67 61 17 39 83 10(19)145223(35)
Income from continuing operations, net of tax$214 $200 $54 $125 $270 7(21)$468$718(35)
Selected performance metrics:
Period-end loans held for investment(13)
$91,153$91,552$93,543$94,676$95,831— (5)$91,153$95,831(5)
Average loans held for investment 91,55693,19594,09295,52995,490(2)(4)92,93890,024
Average yield on loans held for investment(1)(7)
7.16 %6.75 %6.31 %5.63 %4.40 %41 bps276 bps6.73 %3.44 %329 bps
Period-end deposits$36,035$36,793$38,380$40,808$41,058(2)%(12)%$36,035$41,058(12)%
Average deposits37,27937,96039,94142,77939,799(2)(6)38,38341,762(8)
Average deposits interest rate2.93 %2.68 %2.34 %1.80 %0.83 %25 bps210 bps2.65 %0.37 %228 bps
Net charge-off rate0.25 1.62 0.09 0.06 0.05 (137)200.66 0.08 58 
Nonperforming loan rate(3)
0.90 0.89 0.79 0.74 0.57 33 0.90 0.57 33 
Nonperforming asset rate(4)
0.90 0.89 0.79 0.74 0.57 33 0.90 0.57 33 
Risk category:(14)
Noncriticized$82,968$84,583$85,964$87,620$89,559(2)%(7)%$82,968$89,559(7)%
Criticized performing7,3636,1586,8396,3555,72220 29 7,3635,72229 
Criticized nonperforming82281174070155049 82255049 
Total commercial banking loans held for investment$91,153$91,552$93,543$94,676$95,831— (5)$91,153$95,831(5)
Risk category as a percentage of period-end loans held for investment:(14)
Noncriticized91.02 %92.38 %91.90 %92.55 %93.46 %(136)bps(244)bps91.02 %93.46 %(244)bps
Criticized performing8.08 6.73 7.31 6.71 5.97 135 211 8.08 5.97 211 
Criticized nonperforming0.90 0.89 0.79 0.74 0.57 33 0.90 0.57 33 
Total commercial banking loans100.00 %100.00 %100.00 %100.00 %100.00 %100.00 %100.00 %
18


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 13: Financial & Statistical Summary—Other and Total
2023 Q3 vs.Nine Months Ended September 30,
20232023202320222022202320222023 vs.
(Dollars in millions)Q3Q2Q1Q4Q3Q2Q3202320222022
Other
Earnings:
Net interest loss(12)
$(445)$(515)$(479)$(250)$(320)(14)%39%$(1,439)$(646)123%
Non-interest income (loss)(6)7(6)(100)****1(227)**
Total net loss(7)
(445)(521)(472)(256)(420)(15)6(1,438)(873)65
Provision (benefit) for credit losses21(1)100**3(5)**
Non-interest expense(15)
716194663161322614853
Loss from continuing operations before income taxes(518)(583)(566)(261)(483)(11)7(1,667)(1,016)64
Income tax benefit(217)(248)(207)(116)(139)(13)56(672)(501)34
Loss from continuing operations, net of tax$(301)$(335)$(359)$(145)$(344)(10)(13)$(995)$(515)93
Selected performance metrics:
Period-end deposits$19,187 $20,738 $20,284 $21,592 $19,474 (7)(1)$19,187 $19,474 (1)
Average deposits20,277 20,071 21,410 20,935 16,286 12520,582 12,256 68
Total
Earnings:
Net interest income$7,423 $7,113 $7,186 $7,197 $7,003 4%6%$21,722 $19,917 9%
Non-interest income1,943 1,899 1,717 1,843 1,802 285,559 5,293 5
Total net revenue9,366 9,012 8,903 9,040 8,805 4627,281 25,210 8
Provision for credit losses2,284 2,490 2,795 2,416 1,669 (8)377,569 3,431 121
Non-interest expense4,860 4,794 4,945 5,080 4,949 1(2)14,599 14,083 4
Income from continuing operations before income taxes2,222 1,728 1,163 1,544 2,187 2925,113 7,696 (34)
Income tax provision432 297 203 312 493 45(12)932 1,568 (41)
Income from continuing operations, net of tax$1,790 $1,431 $960 $1,232 $1,694 256$4,181 $6,128 (32)
Selected performance metrics:
Period-end loans held for investment$314,780 $311,323 $308,836 $312,331 $303,943 14$314,780 $303,943 4
Average loans held for investment312,759 309,655 307,756 306,881 300,186 14310,075 287,304 8
Period-end deposits346,011 343,705 349,827 332,992 317,193 19346,011 317,193 9
Average deposits345,013 343,678 340,123 326,558 311,928 11342,956 309,168 11
19


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 14: Notes to Net Interest Margin, Loan, Allowance and Business Segment Disclosures (Tables 6—13)

(1)Average yield is calculated based on annualized interest income for the period divided by average loans during the period. Annualized interest income does not include any allocations, such as funds transfer pricing. Average yield is calculated using whole dollar values for average balances and interest income/expense. Accordingly, total interest earning assets less total interest bearing liabilities may not total net interest income/spread.
(2)In August 2022, in addition to our normal recovery activity, we sold a pool of charged-off loans that resulted in elevated debt sale recovery activity of approximately $33 million, which decreased the Domestic Credit Card net charge-off rate for the third quarter of 2022 by approximately 11 basis points. Excluding the impact, the Domestic Credit Card net charge-off rate would have been 2.31% for the third quarter of 2022.
(3)Nonperforming loan rates are calculated based on nonperforming loans for each category divided by period-end total loans held for investment for each respective category. For Commercial Banking, loans categorized as nonperforming are considered criticized nonperforming.
(4)Nonperforming assets consist of nonperforming loans, repossessed assets and other foreclosed assets. The total nonperforming asset rate is calculated based on total nonperforming assets divided by the combined period-end total loans held for investment, repossessed assets and other foreclosed assets.
(5)Primarily represents the initial allowance for purchased credit-deteriorated loans and foreign currency translation adjustments. The initial allowance of purchased credit-deteriorated loans was $0 million and $32 million for the three and nine months ended September 30, 2023, respectively.
(6)Impact from the adoption of ASU 2022-02, Financial Instruments - Credit Losses (Topic 326): Troubled Debt Restructurings and Vintage Disclosures as of January 1, 2023.
(7)Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category.
(8)Total net revenue margin is calculated based on total net revenue for the period divided by average loans outstanding during the period.
(9)Purchase volume consists of purchase transactions, net of returns, for the period, and excludes cash advance and balance transfer transactions.
(10)Percentages represent period-end loans held for investment in each credit score category. Domestic Card credit scores generally represent FICO scores. These scores are obtained from one of the major credit bureaus at origination and are refreshed monthly thereafter. We approximate non-FICO credit scores to comparable FICO scores for consistency purposes. Balances for which no credit score is available or the credit score is invalid are included in the 660 or below category.
(11)Percentages represent period-end loans held for investment in each credit score category. Auto credit scores generally represent average FICO scores obtained from three credit bureaus at the time of application and are not refreshed thereafter. Balances for which no credit score is available or the credit score is invalid are included in the 620 or below category.
(12)In the fourth quarter of 2022, an internal funds transfer pricing impact of $176 million decreased net interest income in the Commercial Banking business and increased the Other category, and was therefore neutral to Capital One Financial Corporation.
(13)We reclassified $888 million in commercial office real estate loans from loans held for investment to loans held for sale as of June 30, 2023.
(14)Criticized exposures correspond to the “Special Mention,” “Substandard” and “Doubtful” asset categories defined by bank regulatory authorities.
(15)Includes charges incurred as a result of restructuring activities.
**    Not meaningful.
20


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures(1)
Basel III Standardized Approach
(Dollars in millions, except as noted) September 30,
2023
June 30,
2023
March 31,
2023
December 31,
2022
September 30,
2022
Regulatory Capital Metrics
Common equity excluding AOCI$62,245$60,729$59,546$59,450$58,516
Adjustments:
AOCI, net of tax(2)
(9)31(3)(17)(120)
Goodwill, net of related deferred tax liabilities(14,797)(14,813)(14,538)(14,540)(14,537)
Other Intangible and deferred tax assets, net of deferred tax liabilities(333)(358)(371)(162)(194)
Common equity Tier 1 capital$47,106$45,589$44,634$44,731$43,665
Tier 1 capital$51,952$50,434$49,479$49,576$48,510
Total capital(3)
58,84457,60756,61156,71455,938
Risk-weighted assets362,945359,613356,079357,920356,801
Adjusted average assets(4)
464,286459,732455,477444,704439,479
Capital Ratios
Common equity Tier 1 capital(5)
13.0%12.7%12.5%12.5%12.2%
Tier 1 capital(6)
14.314.013.913.913.6
Total capital(7)
16.216.015.915.815.7
Tier 1 leverage(4)
11.211.010.911.111.0
TCE(8)
7.37.67.67.57.2


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Reconciliation of Non-GAAP Measures

The following non-GAAP measures consist of our adjusted results that we believe help investors and users of our financial information understand the effect of adjusting items on our selected reported results, however, they may not be comparable to similarly-titled measures reported by other companies. These adjusted results provide alternate measurements of our operating performance, both for the current period and trends across multiple periods. The following tables present reconciliations of these non-GAAP measures to the applicable amounts measured in accordance with GAAP.
20232023202320222022Nine Months Ended September 30,
(Dollars in millions, except per share data and as noted)Q3Q2Q1Q4Q320232022
Adjusted diluted earnings per share (“EPS”):
Net income available to common stockholders (GAAP)$1,705$1,351$887$1,161$1,616$3,943$5,883
Insurance recoveries and legal reserve activity(177)
Restructuring charges72
Adjusted net income available to common stockholders before income tax impacts (non-GAAP)1,7051,3518871,0561,6163,9435,883
Income tax impacts25
Adjusted net income available to common stockholders (non-GAAP)$1,705$1,351$887$1,081$1,616$3,943$5,883
Diluted weighted-average common shares outstanding (in millions) (GAAP)383.3383.7383.8383.7384.6383.6396.4
Diluted EPS (GAAP)$4.45$3.52$2.31$3.03$4.20$10.28$14.84
Impact of adjustments noted above(0.21)
Adjusted diluted EPS (non-GAAP)$4.45$3.52$2.31$2.82$4.20$10.28$14.84
Adjusted efficiency ratio:
Non-interest expense (GAAP)$4,860$4,794$4,945$5,080$4,949$14,599$14,083
Insurance recoveries and legal reserve activity177
Restructuring charges(72)
Adjusted non-interest expense (non-GAAP)$4,860$4,794$4,945$5,185$4,949$14,599$14,083
Total net revenue (GAAP)$9,366$9,012$8,903$9,040$8,805$27,281$25,210
Efficiency ratio (GAAP)51.89%53.20%55.54%56.19%56.21%53.51%55.86%
Impact of adjustments noted above117bps
Adjusted efficiency ratio (non-GAAP)51.89%53.20%55.54%57.36%56.21%53.51%55.86%
Adjusted operating efficiency ratio:
Operating expense (GAAP)$3,888$3,908$4,048$3,962$3,971$11,844$11,184
Insurance recoveries and legal reserve activity177
Restructuring charges(72)
Adjusted operating expense (non-GAAP)$3,888$3,908$4,048$4,067$3,971$11,844$11,184
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20232023202320222022Nine Months Ended September 30,
(Dollars in millions, except per share data and as noted)Q3Q2Q1Q4Q320232022
Total net revenue (GAAP)$9,366$9,012$8,903$9,040$8,805$27,281$25,210
Operating efficiency ratio (GAAP)41.51%43.36%45.47%43.83%45.10%43.41%44.36%
Impact of adjustments noted above116bps
Adjusted operating efficiency ratio (non-GAAP)41.51%43.36%45.47%44.99%45.10%43.41%44.36%

Reconciliation of Non-GAAP Measures

The following summarizes our non-GAAP measures. While these non-GAAP measures are widely used by investors, analysts and bank regulatory agencies to assess the operating performance and capital position of financial services companies, they may not be comparable to similarly-titled measures reported by other companies. The following table presents reconciliations of these non-GAAP measures to the applicable amounts measured in accordance with GAAP.

20232023202320222022
(Dollars in millions)Q3Q2Q1Q4Q3
Pre- Provision Earnings
Total net revenue$9,366 $9,012 $8,903 $9,040 $8,805 
Non-interest expense(4,860)(4,794)(4,945)(5,080)(4,949)
Pre-provision earnings(9)
$4,506 $4,218 $3,958 $3,960 $3,856 
Tangible Common Equity (Period-End)
Stockholders’ equity$53,668 $54,559 $54,653 $52,582 $50,861 
Goodwill and other intangible assets(10)
(15,308)(15,356)(15,098)(14,902)(14,932)
Noncumulative perpetual preferred stock(4,845)(4,845)(4,845)(4,845)(4,845)
Tangible common equity(11)
$33,515 $34,358 $34,710 $32,835 $31,084 
Tangible Common Equity (Average)
Stockholders’ equity$55,012 $55,357 $54,773 $52,439 $54,541 
Goodwill and other intangible assets(10)
(15,348)(15,187)(14,984)(14,926)(14,916)
Noncumulative perpetual preferred stock(4,845)(4,845)(4,845)(4,845)(4,845)
Tangible common equity(11)
$34,819 $35,325 $34,944 $32,668 $34,780 
Return on Tangible Common Equity (Average)
Net income available to common stockholders$1,705 $1,351 $887 $1,161 $1,616 
Tangible common equity (Average)
34,819 35,325 34,944 32,668 34,780 
Return on tangible common equity(11)(12)
19.59 %15.30 %10.15 %14.22 %18.59 %
Tangible Assets (Period-End)
Total assets$471,435 $467,800 $471,660 $455,249 $444,232 
Goodwill and other intangible assets(10)
(15,308)(15,356)(15,098)(14,902)(14,932)
Tangible assets(11)
$456,127 $452,444 $456,562 $440,347 $429,300 
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20232023202320222022
(Dollars in millions)Q3Q2Q1Q4Q3
Tangible Assets (Average)
Total assets$469,860 $466,652 $462,324 $449,659 $447,088 
Goodwill and other intangible assets(10)
(15,348)(15,187)(14,984)(14,926)(14,916)
Tangible assets(11)
$454,512 $451,465 $447,340 $434,733 $432,172 
Return on Tangible Assets (Average)
Net income$1,790 $1,431 $960 $1,232 $1,694 
Tangible Assets (Average)454,512 451,465 447,340 434,733 432,172 
Return on tangible assets(11)(13)
1.58%1.27%0.86%1.13%1.57%
TCE Ratio
Tangible common equity (Period-end)$33,515 $34,358 $34,710 $32,835 $31,084 
Tangible Assets (Period-end)456,127 452,444 456,562 440,347 429,300 
TCE Ratio(11)
7.3%7.6%7.6%7.5%7.2%
Tangible Book Value per Share
Tangible common equity (Period-end)$33,515 $34,358 $34,710 $32,835 $31,084 
Outstanding Common Shares381.0 381.4 382.0 381.3 382.0 
Tangible book value per common share(11)
$87.97 $90.07 $90.86 $86.11 $81.38 
__________
(1)Regulatory capital metrics and capital ratios as of September 30, 2023 are preliminary and therefore subject to change.    
(2)Excludes certain components of AOCI in accordance with rules applicable to Category III institutions.
(3)Total capital equals the sum of Tier 1 capital and Tier 2 capital.
(4)Adjusted average assets for the purpose of calculating our Tier 1 leverage ratio represents total average assets adjusted for amounts that are deducted from Tier 1 capital, predominately goodwill and intangible assets. Tier 1 leverage ratio is a regulatory capital measure calculated based on Tier 1 capital divided by adjusted average assets.
(5)Common equity Tier 1 capital ratio is a regulatory capital measure calculated based on common equity Tier 1 capital divided by risk-weighted assets.
(6)Tier 1 capital ratio is a regulatory capital measure calculated based on Tier 1 capital divided by risk-weighted assets.
(7)Total capital ratio is a regulatory capital measure calculated based on total capital divided by risk-weighted assets.
(8)TCE ratio is a Non-GAAP measure calculated based on TCE divided by tangible assets.
(9)Management believes that this financial metric is useful in assessing the ability of a lending institution to generate income in excess of its provision for credit losses.
(10)Includes impact of related deferred taxes.
(11)Management believes that this financial metric is useful in assessing capital adequacy and the level of returns generated.
(12)Return on average tangible common equity is a non-GAAP measure calculated based on annualized net income (loss) available to common stockholders less annualized income (loss) from discontinued operations, net of tax, for the period, divided by average TCE.
(13)Return on average tangible assets is a non-GAAP measure calculated based on annualized income (loss) from continuing operations, net of tax, for the period divided by average tangible assets for the period.
24