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Financial Supplement

Third Quarter 2022





















1

Table of ContentsPage
Credit-Related Information:
The information in this Financial Supplement is preliminary and based on company data available at the time of the earnings presentation.  It speaks only as of the particular date or dates included in the accompanying pages.  The Company does not undertake an obligation to, and disclaims any duty to, update any of the information provided.  Any forward-looking statements in this Financial Supplement are subject to the forward-looking statements language contained in the Company’s reports filed with the SEC pursuant to the Securities Exchange Act of 1934, which can be found on the SEC’s website (www.sec.gov) or on the Company’s website (www.citizensbank.com). The Company’s future financial performance is subject to the risks and uncertainties described in its SEC filings.

2

CONSOLIDATED FINANCIAL HIGHLIGHTS
(in millions, except share, per-share and ratio data)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q22 Change2022 Change
3Q222Q221Q224Q213Q212Q223Q21202220212021
$/bps%$/bps%$/bps%
SELECTED OPERATING DATA
Total revenue$2,177 $1,999 $1,645 $1,720 $1,659 $178 9 %$518 31 %$5,821 $4,927 $894 18 %
Noninterest expense1,241 1,305 1,106 1,061 1,011 (64)(5)230 23 3,652 3,020 632 21 
Profit before provision (benefit) for credit losses936 694 539 659 648 242 35 288 44 2,169 1,907 262 14 
Provision (benefit) for credit losses123 216 3 (25)(33)(93)(43)156 NM342 (386)728 NM
NET INCOME636 364 420 530 530 272 75 106 20 1,420 1,789 (369)(21)
Net income, Underlying1
669 595 476 569 546 74 12 123 23 1,740 1,828 (88)(5)
Net income available to common stockholders611 332 396 498 504 279 84 107 21 1,339 1,708 (369)(22)
Net income available to common stockholders, Underlying1
644 563 452 537 520 81 14 124 24 1,659 1,747 (88)(5)
PER COMMON SHARE DATA
Basic earnings$1.23 $0.68 $0.94 $1.17 $1.18 $0.55 81 %$0.05 4 %$2.85 $4.01 ($1.16)(29 %)
Diluted earnings1.23 0.67 0.93 1.17 1.18 0.56 84 0.05 4 2.84 3.99 (1.15)(29)
Basic earnings, Underlying1
1.30 1.14 1.07 1.26 1.22 0.16 14 0.08 7 3.53 4.10 (0.57)(14)
Diluted earnings, Underlying1
1.30 1.14 1.07 1.26 1.22 0.16 14 0.08 7 3.52 4.09 (0.57)(14)
Cash dividends declared and paid per common share 0.42 0.39 0.39 0.39 0.39 0.03 8 0.03 8 1.20 1.17 0.03 3 
Book value per common share42.62 45.02 47.42 50.71 50.23 (2.40)(5)(7.61)(15)42.62 50.23 (7.61)(15)
Tangible book value per common share26.62 29.14 30.97 34.61 34.44 (2.52)(9)(7.82)(23)26.62 34.44 (7.82)(23)
Dividend payout ratio34 %57 %41 %33 %33 %(2,300) bps100  bps42 %29 %1,300  bps
Dividend payout ratio, Underlying1
32 34 36 31 32 (200) bps—  bps34 29 500  bps
COMMON SHARES OUTSTANDING
Average: Basic495,651,083 491,497,026 422,401,747 424,697,880 426,086,717 4,154,057 1 %69,564,366 16 %470,118,265 425,996,867 44,121,398 10 %
   Diluted497,477,501 493,296,114 424,670,871 426,868,106 427,840,964 4,181,387 1 69,636,537 16 471,958,310 427,679,885 44,278,425 10 
Common shares at period-end495,843,793 495,650,259 423,031,985 422,137,197 426,199,576 193,534 — 69,644,217 16 495,843,793 426,199,576 69,644,217 16 
1 These are non-GAAP financial measures. For further information on these measures, refer to "Non-GAAP Financial Measures and Reconciliations."

3

CONSOLIDATED FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio and headcount data)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q22 Change2022 Change
3Q222Q221Q224Q213Q212Q223Q21202220212021
$/bps%$/bps%$/bps%
FINANCIAL RATIOS
Net interest margin3.24 %3.04 %2.75 %2.66 %2.72 %20  bps52  bps3.03 %2.73 %30  bps
Net interest margin, FTE1
3.25 3.04 2.75 2.66 2.72 21 53 3.03 2.73 30  
Return on average common equity10.91 5.95 7.65 9.26 9.39 496 152 8.19 10.91 (272) 
Return on average common equity, Underlying2
11.52 10.06 8.75 9.97 9.70 146 182 10.15 11.17 (102) 
Return on average tangible common equity16.96 9.13 11.36 13.57 13.71 783 325 12.49 16.08 (359) 
Return on average tangible common equity, Underlying2
17.91 15.45 12.99 14.61 14.17 246 374 15.48 16.46 (98) 
Return on average total assets1.12 0.66 0.90 1.12 1.13 46 (1)0.90 1.30 (40) 
Return on average total assets, Underlying2
1.18 1.08 1.03 1.20 1.16 10 2 1.10 1.33 (23) 
Return on average total tangible assets1.16 0.69 0.94 1.17 1.17 47 (1)0.93 1.35 (42) 
Return on average total tangible assets, Underlying2
1.22 1.12 1.06 1.25 1.21 10 1 1.14 1.38 (24) 
Effective income tax rate21.80 23.77 21.70 22.40 22.35 (197)(55)22.29 22.01 28  
Effective income tax rate, Underlying2
22.00 23.69 21.70 22.61 22.45 (169)(45)22.50 22.09 41  
Efficiency ratio57.02 65.27 67.23 61.68 60.92 (825)(390)62.74 61.30 144  
Efficiency ratio, Underlying2
54.90 58.16 64.28 58.71 59.55 (326)(465)58.67 60.21 (154) 
Noninterest income as a % of total revenue23.54 24.72 30.26 34.50 31.01 (118)(747)25.84 31.28 (544)
Noninterest income as a % of total revenue, Underlying2
23.54 25.88 30.26 34.50 31.01 (234)(747)26.24 31.28 (504) 
CAPITAL RATIOS - PERIOD-END (PRELIMINARY)
CET1 capital ratio9.8 %9.6 %9.7 %9.9 %10.3 %
Tier 1 capital ratio10.9 10.6 10.9 11.1 11.6 
Total capital ratio12.6 12.3 12.5 12.7 13.4 
Tier 1 leverage ratio9.2 9.3 9.6 9.7 9.7 
Tangible common equity ratio6.1 6.6 7.1 8.1 8.1 
SELECTED BALANCE SHEET DATA
Loan-to-deposit ratio (period-end balances)87.44 %87.28 %82.70 %83.03 %81.01 %16  bps643  bps87.44 %81.01 %643  bps
Loan-to-deposit ratio (average balances)88.32 87.24 83.28 81.83 80.75 108  bps757  bps86.43 82.19 424  bps
Full-time equivalent colleagues (period-end)19,235 19,583 17,843 17,463 17,366 (348)(2)1,869 11 19,235 17,366 1,869 11 
1Net interest margin is presented on a fully taxable-equivalent ("FTE") basis using the federal statutory tax rate of 21%. The FTE impact is predominantly attributable to commercial loans for the periods presented.
2These are non-GAAP financial measures. For further information on these measures, refer to "Non-GAAP Financial Measures and Reconciliations."




4

CONSOLIDATED STATEMENTS OF OPERATIONS (unaudited)
(in millions)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q22 Change2022 Change
3Q222Q221Q224Q213Q212Q223Q21202220212021
$%$%$%
INTEREST INCOME
Interest and fees on loans and leases$1,657 $1,370 $1,048 $1,056 $1,078 $287 21 %$579 54 %$4,075 $3,197 $878 27 %
Interest and fees on loans held for sale18 17 16 19 21 1 6 (3)(14)51 63 (12)(19)
Interest and fees on other loans held for sale15 25 7 4 1 (10)(40)14 NM47 9 38 NM
Investment securities243 201 138 119 116 42 21 127 109 582 368 214 58 
Interest-bearing deposits in banks36 13 4 4 6 23 177 30 NM53 12 41 NM
Total interest income1,969 1,626 1,213 1,202 1,222 343 21 747 61 4,808 3,649 1,159 32 
INTEREST EXPENSE
Deposits176 54 25 33 35 122 226 141 NM255 127 128 101 
Short-term borrowed funds11 10 — 1 — 1 10 11 100 21 — 21 100 
Long-term borrowed funds117 57 41 42 42 60 105 75 179 215 136 79 58 
Total interest expense304 121 66 76 77 183 151 227 NM491 263 228 87 
Net interest income1,665 1,505 1,147 1,126 1,145 160 11 520 45 4,317 3,386 931 27 
NONINTEREST INCOME
Capital markets fees89 88 93 184 72 1 1 17 24 270 244 26 11 
Service charges and fees109 108 98 100 110 1 1 (1)(1)315 309 6 2 
Mortgage banking fees66 72 69 76 108 (6)(8)(42)(39)207 358 (151)(42)
Card fees71 71 60 65 66 — — 5 8 202 185 17 9 
Trust and investment services fees61 66 61 60 61 (5)(8)— — 188 179 9 5 
Letter of credit and loan fees40 40 38 41 39 — — 1 3 118 115 3 3 
Foreign exchange and derivative products42 60 51 35 29 (18)(30)13 45 153 85 68 80 
Securities gains, net— 1 4 1 3 (1)(100)(3)(100)5 9 (4)(44)
Other income34 (12)24 32 26 46 NM8 31 46 57 (11)(19)
Total noninterest income512 494 498 594 514 18 4 (2)— 1,504 1,541 (37)(2)
TOTAL REVENUE2,177 1,999 1,645 1,720 1,659 178 9 518 31 5,821 4,927 894 18 
Provision (benefit) for credit losses123 216 3 (25)(33)(93)(43)156 NM342 (386)728 NM
NONINTEREST EXPENSE
Salaries and employee benefits639 683 594 551 509 (44)(6)130 26 1,916 1,581 335 21 
Equipment and software 159 169 150 146 157 (10)(6)2 1 478 464 14 3 
Outside services172 189 169 175 144 (17)(9)28 19 530 420 110 26 
Occupancy106 111 83 86 77 (5)(5)29 38 300 247 53 21 
Other operating expense165 153 110 103 124 12 8 41 33 428 308 120 39 
Total noninterest expense1,241 1,305 1,106 1,061 1,011 (64)(5)230 23 3,652 3,020 632 21 
Income before income tax expense813 478 536 684 681 335 70 132 19 1,827 2,293 (466)(20)
Income tax expense177 114 116 154 151 63 55 26 17 407 504 (97)(19)
Net income$636 $364 $420 $530 $530 $272 75 %$106 20 %$1,420 $1,789 ($369)(21 %)
Net income, Underlying1
$669 $595 $476 $569 $546 $74 12 %$123 23 %$1,740 $1,828 ($88)(5 %)
Net income available to common stockholders$611 $332 $396 $498 $504 $279 84 %$107 21 %$1,339 $1,708 ($369)(22 %)
Net income available to common stockholders, Underlying1
$644 $563 $452 $537 $520 $81 14 %$124 24 %$1,659 $1,747 ($88)(5 %)
1 These are non-GAAP financial measures. For further information on these measures, refer to "Non-GAAP Financial Measures and Reconciliations."
5

CONSOLIDATED BALANCE SHEETS (unaudited)
(in millions)
PERIOD-END BALANCESAS OFSEPTEMBER 30, 2022 CHANGE
Sept 30, 2022June 30, 2022Mar 31, 2022Dec 31, 2021Sept 30, 2021June 30, 2022September 30, 2021
$%$%
ASSETS
Cash and due from banks$1,235 $1,456 $1,223 $1,155 $1,145 ($221)(15 %)$90 8 %
Interest-bearing cash and due from banks6,925 5,058 8,713 8,003 12,571 1,867 37 (5,646)(45)
Interest-bearing deposits in banks261 469 685 316 289 (208)(44)(28)(10)
Debt securities available for sale, at fair value23,478 24,961 25,319 26,067 24,911 (1,483)(6)(1,433)(6)
Debt securities held to maturity10,071 9,567 2,056 2,242 2,492 504 5 7,579 NM
Loans held for sale, at fair value1,048 1,377 1,717 2,733 3,177 (329)(24)(2,129)(67)
Other loans held for sale914 2,078 99 735 93 (1,164)(56)821 NM
Loans and leases156,140 156,172 131,305 128,163 123,318 (32)— 32,822 27 
Less: Allowance for loan and lease losses(1,980)(1,964)(1,720)(1,758)(1,855)(16)1 (125)7 
Net loans and leases154,160 154,208 129,585 126,405 121,463 (48)— 32,697 27 
Derivative assets1,352 1,669 1,675 1,216 1,769 (317)(19)(417)(24)
Premises and equipment827 885 793 768 732 (58)(7)95 13 
Bank-owned life insurance3,222 3,207 2,960 2,843 2,428 15 — 794 33 
Goodwill8,160 8,081 7,232 7,116 7,065 79 1 1,095 15 
Other assets13,031 13,696 10,040 8,810 8,872 (665)(5)4,159 47 
TOTAL ASSETS$224,684 $226,712 $192,097 $188,409 $187,007 ($2,028)(1 %)$37,677 20 %
LIABILITIES AND STOCKHOLDERS' EQUITY
LIABILITIES
Deposits:
Noninterest-bearing$51,888 $54,169 $50,113 $49,443 $48,184 ($2,281)(4 %)$3,704 8 %
Interest-bearing126,678 124,756 108,663 104,918 104,037 1,922 2 22,641 22 
Total deposits178,566 178,925 158,776 154,361 152,221 (359)— 26,345 17 
Short-term borrowed funds263 3,763 25 74 8 (3,500)(93)255 NM
Derivative liabilities2,227 1,004 635 197 187 1,223 122 2,040 NM
Long-term borrowed funds:
FHLB advances9,519 8,269 20 19 20 1,250 15 9,499 NM
Senior debt4,954 4,176 4,290 5,326 5,345 778 19 (391)(7)
Subordinated debt and other debt1,813 1,995 1,584 1,587 1,582 (182)(9)231 15 
Total long-term borrowed funds16,286 14,440 5,894 6,932 6,947 1,846 13 9,339 134 
Other liabilities4,196 4,252 4,693 3,425 4,221 (56)(1)(25)(1)
TOTAL LIABILITIES201,538 202,384 170,023 164,989 163,584 (846)— 37,954 23 
STOCKHOLDERS' EQUITY
Preferred stock:
$25.00 par value, 100,000,000 shares authorized for each of the periods presented2,014 2,014 2,014 2,014 2,014 — — — — 
Common stock:
$0.01 par value, 1,000,000,000 shares authorized for each of the periods presented6 6 6 6 6 — — — — 
Additional paid-in capital22,121 22,100 19,021 19,005 18,981 21 — 3,140 17 
Retained earnings8,748 8,346 8,209 7,978 7,648 402 5 1,100 14 
Treasury stock, at cost(4,920)(4,920)(4,918)(4,918)(4,718)— — (202)(4)
Accumulated other comprehensive income (loss)(4,823)(3,218)(2,258)(665)(508)(1,605)(50)(4,315)NM
TOTAL STOCKHOLDERS' EQUITY23,146 24,328 22,074 23,420 23,423 (1,182)(5)(277)(1)
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY$224,684 $226,712 $192,097 $188,409 $187,007 ($2,028)(1 %)$37,677 20 %
Memo: Total tangible common equity$13,197 $14,444 $13,100 $14,609 $14,677 ($1,247)(9 %)($1,480)(10 %)

6

LOANS AND DEPOSITS
(in millions)
PERIOD-END BALANCESAS OFSEPTEMBER 30, 2022 CHANGE
Sept 30, 2022June 30, 2022Mar 31, 2022Dec 31, 2021Sept 30, 2021June 30, 2022September 30, 2021
$%$%
LOANS AND LEASES
Commercial and industrial$50,989 $51,801 $45,724 $44,500 $41,854 ($812)(2 %)$9,135 22 %
Commercial real estate28,681 28,070 14,268 14,264 14,508 611 2 14,173 98 
Leases1,444 1,574 1,529 1,586 1,593 (130)(8)(149)(9)
Total commercial81,114 81,445 61,521 60,350 57,955 (331)— 23,159 40 
Residential mortgages29,548 29,088 24,211 22,822 21,513 460 2 8,035 37 
Home equity13,684 13,122 12,264 12,015 11,889 562 4 1,795 15 
Automobile13,155 13,868 14,439 14,549 13,492 (713)(5)(337)(2)
Education13,094 13,141 13,306 12,997 13,000 (47)— 94 1 
Other retail5,545 5,508 5,564 5,430 5,469 37 1 76 1 
Total retail75,026 74,727 69,784 67,813 65,363 299 — 9,663 15 
Total loans and leases$156,140 $156,172$131,305$128,163$123,318($32)— %$32,822 27 %
Loans held for sale, at fair value1,048 1,377 1,717 2,733 3,177 (329)(24)(2,129)(67)
Other loans held for sale914 2,078 99 735 93 (1,164)(56)821 NM
Loans and leases and loans held for sale$158,102 $159,627 $133,121 $131,631 $126,588 ($1,525)(1 %)$31,514 25 %
DEPOSITS
Demand$51,888 $54,169 $50,113 $49,443 $48,184 ($2,281)(4 %)$3,704 8 %
Money market49,081 48,063 45,342 47,216 48,935 1,018 2 146 — 
Checking with interest38,040 39,611 32,417 30,409 27,985 (1,571)(4)10,055 36 
Regular savings29,882 27,959 26,104 22,030 21,166 1,923 7 8,716 41 
Term9,675 9,123 4,800 5,263 5,951 552 6 3,724 63 
Total deposits$178,566 $178,925 $158,776 $154,361 $152,221 ($359)— %$26,345 17 %


7

AVERAGE BALANCE SHEETS, ANNUALIZED YIELDS AND RATES
(in millions, except rates)
QUARTERLY TRENDS3Q22 Change
3Q222Q223Q212Q223Q21
Average BalancesInterestRateAverage BalancesInterestRateAverage BalancesInterestRateAverage BalancesInterestRateAverage BalancesInterestRate
INTEREST-EARNING ASSETS
Interest-bearing cash and due from banks and deposits in banks$5,203 $36 2.78 %$4,630 $13 1.06 %$13,749 $6 0.16 %$573 $23 172 bps($8,546)$30 262 bps
Taxable investment securities38,507 243 2.50 35,900 201 2.25 27,466 116 1.69 2,607 42 2511,041 127 81
Non-taxable investment securities3 — 1.88 3 — 2.62 2 — 2.60 — — (74)1 — (72)
Total investment securities38,510 243 2.50 35,903 201 2.25 27,468 116 1.69 2,607 42 2511,042 127 81
Commercial and industrial52,130 544 4.08 50,517 418 3.28 42,330 362 3.36 1,613 126 809,800 182 72
Commercial real estate28,388 311 4.29 27,592 243 3.48 14,656 96 2.56 796 68 8113,732 215 173
Leases1,529 13 3.35 1,575 10 2.61 1,695 12 2.72 (46)3 74(166)1 63
Total commercial82,047 868 4.14 79,684 671 3.33 58,681 470 3.14 2,363 197 8123,366 398 100
Residential mortgages29,327 240 3.27 28,486 221 3.10 20,834 157 3.01 841 19 178,493 83 26
Home equity13,400 156 4.62 12,811 105 3.27 11,829 92 3.08 589 51 1351,571 64 154
Automobile13,540 128 3.74 14,172 127 3.60 13,136 126 3.83 (632)1 14404 2 (9)
Education13,081 144 4.37 13,144 137 4.18 12,707 134 4.19 (63)7 19374 10 18
Other retail5,484 121 8.71 5,557 109 7.87 5,454 99 7.15 (73)12 8430 22 156
Total retail74,832 789 4.19 74,170 699 3.77 63,960 608 3.78 662 90 4210,872 181 41
Total loans and leases156,879 1,657 4.17 153,854 1,370 3.55 122,641 1,078 3.47 3,025 287 6234,238 579 70
Loans held for sale, at fair value1,600 18 4.37 1,937 17 3.60 3,299 21 2.51 (337)1 77(1,699)(3)186
Other loans held for sale1,385 15 4.36 2,353 25 4.21 112 1 3.98 (968)(10)151,273 14 38
Total interest-earning assets203,577 1,969 3.82 198,677 1,626 3.26 167,269 1,222 2.89 4,900 343 5636,308 747 93
Noninterest-earning assets21,896 22,290 18,839 (394)3,057 
TOTAL ASSETS$225,473 $220,967 $186,108 $4,506 $39,365 
INTEREST-BEARING LIABILITIES
Checking with interest$38,297 45 0.46 $38,747 15 0.16 $27,965 7 0.09 ($450)30 30$10,332 $38 37
Money market47,374 77 0.64 48,795 23 0.19 49,159 18 0.14 (1,421)54 45(1,785)59 50
Regular savings28,741 28 0.38 27,661 9 0.14 20,803 5 0.09 1,080 19 247,938 23 29
Term9,913 26 1.10 6,970 7 0.31 6,071 5 0.43 2,943 19 793,842 21 67
Total interest-bearing deposits124,325 176 0.56 122,173 54 0.18 103,998 35 0.14 2,152 122 3820,327 141 42
Short-term borrowed funds2,043 11 2.09 3,995 10 0.98 23 — 2.06 (1,952)1 1112,020 11 3
FHLB advances9,226 55 2.33 4,437 12 1.04 19 — 0.88 4,789 43 1299,207 55 145
Senior debt4,633 39 3.37 4,022 26 2.66 5,356 25 1.84 611 13 71(723)14 153
Subordinated debt and other debt1,988 23 4.52 1,763 19 4.39 1,581 17 4.25 225 4 13407 6 27
Total long-term borrowed funds15,847 117 2.91 10,222 57 2.26 6,956 42 2.38 5,625 60 658,891 75 53
Total borrowed funds17,890 128 2.81 14,217 67 1.90 6,979 42 2.38 3,673 61 9110,911 86 43
Total interest-bearing liabilities142,215 304 0.85 136,390 121 0.36 110,977 77 0.28 5,825 183 4931,238 227 57
Demand deposits53,293 54,189 47,873 (896)5,420 
Other noninterest-bearing liabilities5,705 5,991 3,904 (286)1,801 
TOTAL LIABILITIES201,213 196,570 162,754 4,643 38,459 
STOCKHOLDERS' EQUITY24,260 24,397 23,354 (137)906 
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY$225,473 $220,967 $186,108 $4,506 $39,365 
INTEREST RATE SPREAD2.97 %2.90 %2.61 %736
NET INTEREST MARGIN AND NET INTEREST INCOME$1,665 3.24 %$1,505 3.04 %$1,145 2.72 %$160 20$520 52
NET INTEREST MARGIN AND NET INTEREST INCOME, FTE1
$1,668 3.25 %$1,507 3.04 %$1,147 2.72 %$161 21$521 53
Memo: Total deposits (interest-bearing and demand)$177,618 $176 0.39 %$176,362 $54 0.12 %$151,871 $35 0.09 %$1,256 27 bps$25,747 $141 30 bps

1Net interest income and net interest margin is presented on a fully taxable-equivalent ("FTE") basis using the federal statutory tax rate of 21%. The FTE impact is predominantly attributable to commercial loans for the periods presented.
8

AVERAGE BALANCE SHEETS, ANNUALIZED YIELDS AND RATES
(in millions, except rates)
FOR THE NINE MONTHS ENDED SEPTEMBER 30,2022 Change
202220212021
Average BalancesInterestRateAverage BalancesInterestRateAverage BalancesInterestRate
INTEREST-EARNING ASSETS
Interest-bearing cash and due from banks and deposits in banks$5,952 $53 1.19 %$11,967 $12 0.13 %($6,015)$41 106  bps
Taxable investment securities34,584 582 2.24 27,366 368 1.79 7,218 214 45 
Non-taxable investment securities3 — 2.31 3 — 2.60 — — (29)
Total investment securities34,587 582 2.24 27,369 368 1.79 7,218 214 45 
Commercial and industrial49,224 1,290 3.45 43,661 1,054 3.19 5,563 236 26 
Commercial real estate23,401 644 3.63 14,601 285 2.57 8,800 359 106 
Leases1,555 34 2.92 1,800 37 2.73 (245)(3)19 
Total commercial74,180 1,968 3.50 60,062 1,376 3.02 14,118 592 48 
Residential mortgages27,113 630 3.10 20,160 459 3.03 6,953 171 7 
Home equity12,783 351 3.67 11,884 279 3.14 899 72 53 
Automobile14,078 382 3.63 12,634 376 3.98 1,444 6 (35)
Education13,086 412 4.21 12,593 403 4.28 493 9 (7)
Other retail5,490 332 8.08 5,659 304 7.18 (169)28 90 
Total retail72,550 2,107 3.88 62,930 1,821 3.87 9,620 286 1 
Total loans and leases146,730 4,075 3.69 122,992 3,197 3.45 23,738 878 24 
Loans held for sale, at fair value1,965 51 3.46 3,435 63 2.45 (1,470)(12)101 
Other loans held for sale1,401 47 4.44 242 9 4.88 1,159 38 (44)
Total interest-earning assets190,635 4,808 3.35 166,005 3,649 2.92 24,630 1,159 43 
Noninterest-earning assets21,087 18,386 2,701 
TOTAL ASSETS$211,722 $184,391 $27,331 
INTEREST-BEARING LIABILITIES
Checking with interest$35,849 65 0.24 $27,126 18 0.09 $8,723 47 15 
Money market47,797 112 0.31 49,362 61 0.16 (1,565)51 15 
Regular savings26,763 42 0.21 19,839 15 0.10 6,924 27 11 
Term7,303 36 0.67 7,195 33 0.64 108 3 3 
Total interest-bearing deposits117,712 255 0.29 103,522 127 0.16 14,190 128 13 
Short-term borrowed funds2,030 21 1.37 80 — 0.74 1,950 21 63 
FHLB advances4,595 67 1.91 19 — 0.91 4,576 67 100 
Senior debt4,373 89 2.73 5,969 85 1.89 (1,596)4 84 
Subordinated debt and other debt1,780 59 4.38 1,582 51 4.24 198 8 14 
Total long-term borrowed funds10,748 215 2.65 7,570 136 2.38 3,178 79 27 
Total borrowed funds12,778 236 2.45 7,650 136 2.36 5,128 100 9 
Total interest-bearing liabilities130,490 491 0.50 111,172 263 0.32 19,318 228 18 
Demand deposits52,058 46,120 5,938 
Other noninterest-bearing liabilities5,285 4,166 1,119 
TOTAL LIABILITIES187,833 161,458 26,375 
STOCKHOLDERS' EQUITY23,889 22,933 956 
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY$211,722 $184,391 $27,331 
INTEREST RATE SPREAD2.85 %2.61 %24 
NET INTEREST MARGIN AND NET INTEREST INCOME$4,317 3.03 %$3,386 2.73 %$931 30 
NET INTEREST MARGIN AND NET INTEREST INCOME, FTE1
$4,324 3.03 %$3,393 2.73 %$931 30 
Memo: Total deposits (interest-bearing and demand)$169,770 $255 0.20 %$149,642 $127 0.11 %$20,128 $128 9  bps
1Net interest income and net interest margin is presented on a fully taxable-equivalent ("FTE") basis using the federal statutory tax rate of 21%. The FTE impact is predominantly attributable to commercial loans for the periods presented.
9

MORTGAGE BANKING FEES SUMMARY
(in millions, except ratio data)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q22 Change2022 Change
3Q222Q221Q224Q213Q212Q223Q21202220212021
$/bps%$/bps%$/bps%
MORTGAGE BANKING FEES
Production revenue$19 $22 $31 $60 $98 ($3)(14 %)($79)(81 %)$72 $324 ($252)(78 %)
Mortgage servicing revenue40 39 28 14 9 13 31NM107 22 85 NM
MSR valuation changes, net of hedge impact7 11 10 2 1 (4)(36)6NM28 12 16 133 
Total mortgage banking fees$66 $72 $69 $76 $108 ($6)(8 %)($42)(39 %)$207 $358 ($151)(42 %)
Pull-through adjusted locks$2,979 $3,833 $4,936 $5,785 $7,359 ($854)(22 %)($4,380)(60 %)$11,748 $24,275 ($12,527)(52 %)
Production revenue as a percentage of Pull-through adjusted locks0.64 %0.57 %0.63 %1.05 %1.32 %7  bps(68) bps0.61 %1.33 %(72) bps
RESIDENTIAL REAL ESTATE ORIGINATIONS
Retail$1,799 $2,774 $3,275 $3,794 $3,560 ($975)(35 %)($1,761)(49 %)$7,848 $11,260 ($3,412)(30 %)
Third Party2,642 3,624 4,101 6,084 6,749 (982)(27)(4,107)(61)10,367 21,590 (11,223)(52)
Total$4,441 $6,398 $7,376 $9,878 $10,309 ($1,957)(31 %)(5,868)(57 %)$18,215 $32,850 ($14,635)(45 %)
Originated for sale$3,212 $4,296 $5,521 $7,814 $8,457 ($1,084)(25 %)($5,245)(62 %)$13,029 $27,765 ($14,736)(53 %)
Originated for investment1,229 2,102 1,855 2,064 1,852 (873)(42)(623)(34)5,186 5,085 1012 
Total$4,441 $6,398 $7,376 $9,878 $10,309 ($1,957)(31 %)($5,868)(57 %)$18,215 $32,850 ($14,635)(45 %)
MORTGAGE SERVICING INFORMATION (UPB)
Loans serviced for others$96,415 $95,489 $92,804 $90,189 $87,350 $9261 %$9,06510 %$96,415 $87,350 $9,06510 %
Owned loans serviced30,081 29,893 25,283 24,855 23,988 1881 6,09325 30,081 23,988 6,09325 
Total$126,496 $125,382 $118,087 $115,044 $111,338 $1,1141 %$15,15814 %$126,496 $111,338 $15,15814 %
MSR at fair value$1,524 $1,411 $1,241 $1,029 $978 $1138 %$54656 %$1,524 $978 $546 56 %
    

10

SEGMENT FINANCIAL HIGHLIGHTS - CONSUMER BANKING
(in millions, except ratio data)

QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
CONSUMER BANKING3Q22 Change2022 Change
3Q222Q221Q224Q213Q212Q223Q21202220212021
$/bps%$/bps%$/bps%
Net interest income1
$1,085 $995 $857 $883 $919 $90 9 %$166 18 %$2,937 $2,679 $258 10 %
Noninterest income270 280 257 274 315 (10)(4)(45)(14)807 949 (142)(15)
Total revenue1,355 1,275 1,114 1,157 1,234 80 6 121 10 3,744 3,628 116 3 
Noninterest expense863 881 784 737 749 (18)(2)114 15 2,528 2,250 278 12 
Profit before provision (benefit) for credit losses492 394 330 420 485 98 25 7 1 1,216 1,378 (162)(12)
Net charge-offs62 39 49 46 35 23 59 27 77 150 139 11 8 
Income before income tax expense430 355 281 374 450 75 21 (20)(4)1,066 1,239 (173)(14)
Income tax expense111 90 72 95 114 21 23 (3)(3)273 315 (42)(13)
Net income$319 $265 $209 $279 $336 $54 20 %($17)(5 %)$793 $924 ($131)(14 %)
AVERAGE BALANCES
Total assets$89,560 $88,881 $77,551 $76,077 $75,070 $679 1 %$14,490 19 %$85,375 $75,317 $10,058 13 %
Total loans and leases2
83,373 83,248 73,233 71,925 70,984 125 — 12,389 17 79,988 70,857 9,131 13 
Deposits117,448 118,482 104,663 101,642 100,968 (1,034)(1)16,480 16 113,578 99,708 13,870 14 
Interest-earning assets84,122 84,026 74,052 72,796 71,879 96 — 12,243 17 80,770 71,777 8,993 13 
KEY METRICS
Net interest margin5.12 %4.75 %4.69 %4.82 %5.07 %37  bps5  bps4.86 %4.99 %(13) bps
Efficiency ratio63.76 69.06 70.38 63.68 60.73 (530) bps303  bps67.53 62.02 551  bps
Loan-to-deposit ratio (period-end balances)67.38 69.04 66.23 68.32 68.15 (166) bps(77) bps67.38 68.15 (77) bps
Loan-to-deposit ratio (average balances)69.63 68.60 68.04 67.97 67.25 103  bps238  bps68.79 67.79 100  bps
Return on average total tangible assets1.43 1.20 1.10 1.46 1.78 23  bps(35) bps1.25 1.64 (39) bps
1Effective January 1, 2022, the Company refined its FTP credit methodology for deposits provided by each business segment.
2Includes loans held for sale.















11


SEGMENT FINANCIAL HIGHLIGHTS - COMMERCIAL BANKING
(in millions, except ratio data)

QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
COMMERCIAL BANKING3Q22 Change2022 Change
3Q222Q221Q224Q213Q212Q223Q21202220212021
$/bps%$/bps%$/bps%
Net interest income1
$559 $534 $416 $438 $428 $25 5 %$131 31 %$1,509 $1,268 $241 19 %
Noninterest income213 221 213 293 168 (8)(4)45 27 647 516 131 25 
Total revenue772 755 629 731 596 17 2 176 30 2,156 1,784 372 21 
Noninterest expense325 308 272 294 226 17 6 99 44 905 679 226 33 
Profit before provision (benefit) for credit losses447 447 357 437 370 — — 77 21 1,251 1,105 146 13 
Net charge-offs12 10 12 6 15 2 20 (3)(20)34 150 (116)(77)
Income before income tax expense435 437 345 431 355 (2)— 80 23 1,217 955 262 27 
Income tax expense101 96 74 95 81 5 5 20 25 271 205 66 32 
Net income$334 $341 $271 $336 $274 ($7)(2 %)$60 22 %$946 $750 $196 26 %
AVERAGE BALANCES
Total assets$80,067 $78,638 $61,118 $58,501 $56,702 $1,429 2 %$23,365 41 %$73,344 $57,318 $16,026 28 %
Total loans and leases2
75,767 74,172 58,007 55,550 53,815 1,595 2 21,952 41 69,381 54,459 14,922 27 
Deposits51,095 51,575 44,520 45,475 45,465 (480)(1)5,630 12 49,087 44,501 4,586 10 
Interest-earning assets76,025 74,422 58,312 55,891 54,177 1,603 2 21,848 40 69,651 54,828 14,823 27 
KEY METRICS
Net interest margin2.91 %2.88 %2.89 %3.11 %3.14 %3  bps(23) bps2.90 %3.09 %(19) bps
Efficiency ratio42.04 40.78 43.32 40.16 38.02 126  bps402  bps41.97 38.07 390  bps
Loan-to-deposit ratio (period-end balances)142.25 142.31 132.70 125.31 116.54 (6) bps2,571  bps142.25 116.54 2,571  bps
Loan-to-deposit ratio (average balances)145.57 139.31 128.49 120.81 117.65 626  bps2,792  bps138.27 121.44 1,683  bps
Return on average total tangible assets1.68 1.75 1.81 2.28 1.92 (7) bps(24) bps1.74 1.75 (1) bps
1Effective January 1, 2022, the Company refined its FTP credit methodology for deposits provided by each business segment.
2Includes loans held for sale.



12

SEGMENT FINANCIAL HIGHLIGHTS - OTHER
(in millions)

QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
OTHER1
3Q22 Change2022 Change
3Q222Q221Q224Q213Q212Q223Q21202220212021
$%$%$%
Net interest income2
$21 ($24)($126)($195)($202)$45 NM$223 NM($129)($561)$432 77 %
Noninterest income29 (7)28 27 31 36 NM(2)(6)50 76 (26)(34)
Total revenue50 (31)(98)(168)(171)81 NM221 NM(79)(485)406 84 
Noninterest expense53 116 50 30 36 (63)(54)17 47 219 91 128 141 
Loss before provision (benefit) for credit losses(3)(147)(148)(198)(207)144 98 204 99 (298)(576)278 48 
Provision (benefit) for credit losses49 167 (58)(77)(83)(118)(71)132 NM158 (675)833 NM
(Loss) income before income tax benefit(52)(314)(90)(121)(124)262 83 72 58 (456)99 (555)NM
Income tax benefit(35)(72)(30)(36)(44)37 51 9 20 (137)(16)(121)NM
Net (loss) income($17)($242)($60)($85)($80)$225 93 %$63 79 ($319)$115 ($434)NM
AVERAGE BALANCES
Total assets$55,846 $53,448 $49,648 $52,650 $54,336 $2,398 4 %$1,510 3 %$53,003 $51,756 $1,247 2 %
Total loans and leases3
724 724 735 1,188 1,254 — — (530)(42)727 1,353 (626)(46)
Deposits9,075 6,305 5,900 5,887 5,438 2,770 44 3,637 67 7,105 5,433 1,672 31 
Interest-earning assets43,428 40,228 36,913 39,322 41,214 3,200 8 2,214 5 40,214 39,400 814 2 
1Includes assets, liabilities, capital, revenues, provision for credit losses, expenses and income tax expense not attributed to our Consumer or Commercial Banking segments as well as treasury and community development.
2Effective January 1, 2022, the Company refined its FTP credit methodology for deposits provided by each business segment.
3Includes loans held for sale.
13

CREDIT-RELATED INFORMATION
(in millions, except ratio data)
AS OFSEPTEMBER 30, 2022 CHANGE
Sept 30, 2022June 30, 2022Mar 31, 2022Dec 31, 2021Sept 30, 2021June 30, 2022September 30, 2021
$/bps%$/bps%
NONACCRUAL LOANS AND LEASES
Commercial and industrial$234 $202 $200 $171 $170 $32 16 %$64 38 %
Commercial real estate37 37 11 11 98 — — (61)(62)
Leases— — 1 1 1 — — (1)(100)
Total commercial271 239 212 183 269 32 13 2 1 
Residential mortgages1
236 253 243 201 164 (17)(7)72 44 
Home equity235 240 239 220 216 (5)(2)19 9 
Automobile52 50 52 55 55 2 4 (3)(5)
Education33 31 23 23 23 2 6 10 43 
Other retail25 26 20 20 20 (1)(4)5 25 
Total retail581 600 577 519 478 (19)(3)103 22 
Nonaccrual loans and leases852 839 789 702 747 13 2 105 14 
Repossessed assets16 15 15 22 21 1 7 (5)(24)
Nonaccrual loans and leases and repossessed assets$868 $854 $804 $724 $768 $14 2 %$100 13 %
NONACCRUAL LOANS AND LEASES BY PRODUCT2
Commercial$271 $239 $212 $183 $269 $32 13 %$2 1 %
Retail597 615 592 541 499 (18)(3)98 20 
Total nonaccrual loans and leases$868 $854 $804 $724 $768 $14 2 %$100 13 %
ASSET QUALITY RATIOS
Allowance for loan and lease losses to loans and leases1.27 %1.26 %1.31 %1.37 %1.50 %1  bps(23) bps
Allowance for credit losses to loans and leases1.41 1.37 1.43 1.51 1.63 4 (22)
Allowance for loan and lease losses to nonaccrual loans and leases232.28 234.19 217.99 250.63 248.33 (191)(1,605)
Allowance for credit losses to nonaccrual loans and leases257.65 256.04 238.03 275.72 268.30 161 (1,065)
Nonaccrual loans and leases to loans and leases0.55 0.54 0.60 0.55 0.61 1 (6)
1Loans fully or partially guaranteed by the FHA, VA and USDA are classified as accruing.
2Nonaccrual loans and leases by product includes repossessed assets.



14

CREDIT-RELATED INFORMATION, CONTINUED
(in millions, except ratio data)
AS OFSEPTEMBER 30, 2022 CHANGE
Sept 30, 2022June 30, 2022Mar 31, 2022Dec 31, 2021Sept 30, 2021June 30, 2022September 30, 2021
$/bps%$/bps%
LOANS AND LEASES 90 DAYS OR MORE PAST DUE AND ACCRUING
Commercial and industrial$13 $39 $13 $9 $4 ($26)(67 %)$9 225 %
Commercial real estate2 33 — — — (31)(94)2 100 
Leases— — 5 — — — — — — 
Total commercial15 72 18 9 4 (57)(79)11 NM
Residential mortgages1
425 623 792 549 293 (198)(32)132 45 
Education4 3 2 1 1 1 33 3 NM
Other retail18 14 14 16 14 4 29 4 29 
Total retail447 640 808 566 308 (193)(30)139 45 
Total loans and leases$462 $712 $826 $575 $312 ($250)(35 %)$150 48 %
1 90+ days past due and accruing includes $425 million, $623 million, $792 million, $544 million, and $289 million of loans fully or partially guaranteed by the FHA, VA, and USDA for September 30, 2022, June 30, 2022, March 31, 2022, December 31, 2021 and September 30, 2021, respectively.
15

CREDIT-RELATED INFORMATION, CONTINUED
(in millions)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q22 Change2022 Change
3Q222Q221Q224Q213Q212Q223Q21202220212021
$%$%$%
CHARGE-OFFS, RECOVERIES AND RELATED RATIOS
GROSS CHARGE-OFFS
Commercial and industrial$20 $13 $14 $14 $12 $7 54 %$8 67 $47 $124 ($77)(62 %)
Commercial real estate2 — — — 5 2 100 (3)(60)2 58 (56)(97)
Leases— — — 8 — — — — — — 14 (14)(100)
Total commercial22 13 14 22 17 9 69 5 29 49 196 (147)(75)
Residential mortgages1 1 2 1 2 — — (1)(50)4 3 1 33 
Home equity3 2 2 — 3 1 50 — — 7 10 (3)(30)
Automobile24 21 21 18 14 3 14 10 71 66 54 12 22 
Education18 16 20 21 18 2 13 — — 54 49 5 10 
Other retail48 38 42 38 33 10 26 15 45 128 127 1 1 
Total retail94 78 87 78 70 16 21 24 34 259 243 16 7 
Total gross charge-offs$116 $91 $101 $100 $87 $25 27 %$29 33 %$308 $439 ($131)(30 %)
GROSS RECOVERIES
Commercial and industrial$6 $3 $3 $5 $2 $3 100 %$4 200 %$12 $9 $3 33 %
Commercial real estate1 — — 9 — 1 100 1 100 1 27 (26)(96)
Leases— — — 3 1 — — (1)(100)— 1 (1)(100)
Total commercial7 3 3 17 3 4 133 4 133 13 37 (24)(65)
Residential mortgages1 2 2 2 2 (1)(50)(1)(50)5 5 — — 
Home equity9 11 11 13 15 (2)(18)(6)(40)31 39 (8)(21)
Automobile13 15 15 13 12 (2)(13)1 8 43 43 — — 
Education5 5 4 4 5 — — — — 14 16 (2)(13)
Other retail7 6 7 6 6 1 17 1 17 20 19 1 5 
Total retail35 39 39 38 40 (4)(10)(5)(13)113 122 (9)(7)
Total gross recoveries$42 $42 $42 $55 $43 $— — %($1)(2 %)$126 $159 ($33)(21 %)
NET CHARGE-OFFS (RECOVERIES)
Commercial and industrial$14 $10 $11 $9 $10 $4 40 %$4 40 $35 $115 ($80)(70)
Commercial real estate1 — — (9)5 1 100 (4)(80)1 31 (30)(97)
Leases— — — 5 (1)— — 1 100 — 13 (13)(100)
Total commercial15 10 11 5 14 5 50 1 7 36 159 (123)(77)
Residential mortgages— (1)— (1)— 1 100 — — (1)(2)1 50 
Home equity(6)(9)(9)(13)(12)3 33 6 50 (24)(29)5 17 
Automobile11 6 6 5 2 5 83 9 NM23 11 12 109 
Education13 11 16 17 13 2 18 — — 40 33 7 21 
Other retail41 32 35 32 27 9 28 14 52 108 108 — — 
Total retail59 39 48 40 30 20 51 29 97 146 121 25 21 
Total net charge-offs$74 $49 $59 $45 $44 $25 51 %$30 68 %$182 $280 ($98)(35 %)

16

CREDIT-RELATED INFORMATION, CONTINUED
(in millions, except rates)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q22 Change2022 Change
3Q222Q221Q224Q213Q212Q223Q21202220212021
$/bps%$/bps%$/bps%
ANNUALIZED NET CHARGE-OFF (RECOVERY) RATES
Commercial and industrial0.11 %0.08 %0.10 %0.08 %0.09 %3  bps2  bps0.10 %0.35 %(25) bps
Commercial real estate0.01 — — (0.24)0.12 1 (11)— 0.28 (28) bps
Leases(0.11)(0.05)0.10 1.22 (0.22)(6)11 (0.02)1.01 (103) bps
Total commercial0.07 0.05 0.08 0.03 0.09 2 (2)0.07 0.35 (28) bps
Residential mortgages0.01 (0.01)— (0.01)— 2 1 — (0.01)1  bps
Home equity(0.17)(0.27)(0.32)(0.41)(0.42)10 25 (0.25)(0.33)8  bps
Automobile0.31 0.16 0.18 0.13 0.06 15 25 0.22 0.12 10  bps
Education0.38 0.34 0.49 0.51 0.41 4 (3)0.40 0.35 5  bps
Other retail3.02 2.25 2.61 2.30 1.99 77 103 2.63 2.55 8  bps
Total retail0.32 0.21 0.28 0.24 0.19 11 13 0.27 0.26 1  bps
Total loans and leases0.19 %0.13 %0.19 %0.14 %0.14 %6  bps5  bps0.17 %0.30 %(13) bps
Memo: Average loans
Commercial and industrial$52,130 $50,517 $44,947 $43,070 $42,330 $1,613 3 %$9,800 23 %$49,224 $43,661 $5,563 13 %
Commercial real estate28,388 27,592 14,066 14,261 14,656 796 3 13,732 94 23,401 14,601 8,800 60 
Leases1,529 1,575 1,560 1,569 1,695 (46)(3)(166)(10)1,555 1,800 (245)(14)
Total commercial82,047 79,684 60,573 58,900 58,681 2,363 3 23,366 40 74,180 60,062 14,118 24 
Residential mortgages29,327 28,486 23,461 22,047 20,834 841 3 8,493 41 27,113 20,160 6,953 34 
Home equity13,400 12,811 12,124 11,948 11,829 589 5 1,571 13 12,783 11,884 899 8 
Automobile13,540 14,172 14,534 13,976 13,136 (632)(4)404 3 14,078 12,634 1,444 11 
Education13,081 13,144 13,034 12,885 12,707 (63)— 374 3 13,086 12,593 493 4 
Other retail5,484 5,557 5,428 5,453 5,454 (73)(1)30 1 5,490 5,659 (169)(3)
Total retail74,832 74,170 68,581 66,309 63,960 662 1 10,872 17 72,550 62,930 9,620 15 
Total loans and leases$156,879 $153,854 $129,154 $125,209 $122,641 $3,025 2 %$34,238 28 %$146,730 $122,992 $23,738 19 %



17

CREDIT-RELATED INFORMATION, CONTINUED
(in millions)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q22 Change2022 Change
3Q222Q221Q224Q213Q212Q223Q21202220212021
$%$%$%
SUMMARY OF CHANGES IN THE COMPONENTS OF THE ALLOWANCE FOR CREDIT LOSSES
Allowance for loan and lease losses - beginning$1,964 $1,720 $1,758 $1,855 $1,947 $244 14 %$17 1 %$1,758 $2,443 ($685)(28 %)
Allowance on PCD loans and leases at acquisition:
Commercial— 99 — — — (99)(100)— — 99 — 99 100 
Retail— 2 — — — (2)(100)— — 2 — 2 100 
Total Allowance on PCD loans and leases at acquisition— 101 — — — (101)(100)— — 101 — 101 100 
Charge-offs:
Commercial22 13 14 22 17 9 69 5 29 49 196 (147)(75)
Retail 94 78 87 78 70 16 21 24 34 259 243 16 7 
Total charge-offs116 91 101 100 87 25 27 29 33 308 439 (131)(30)
Recoveries:
Commercial7 3 3 17 3 4 133 4 133 13 37 (24)(65)
Retail 35 39 39 38 40 (4)(10)(5)(13)113 122 (9)(7)
Total recoveries42 42 42 55 43 — — (1)(2)126 159 (33)(21)
Net charge-offs74 49 59 45 44 25 51 30 68 182 280 (98)(35)
Provision (benefit) for loan and lease losses:
Commercial58 120 (32)(41)(72)(62)(52)130 NM146 (207)353 NM
Retail32 72 53 (11)24 (40)(56)8 33 157 (101)258 NM
Total provision (benefit) for loan and lease losses90 192 21 (52)(48)(102)(53)138 NM303 (308)611 NM
Allowance for loan and lease losses - ending$1,980 $1,964 $1,720 $1,758 $1,855 $16 1 %$125 7 %$1,980 $1,855 $125 7 %
Allowance for unfunded lending commitments - beginning$183 $158 $176 $149 $134 $25 16 %$49 37 %$176 $227 ($51)(22 %)
Allowance on PCD unfunded lending commitments at acquisition— 1 — — — (1)(100 %)— — 1 — 1 100 
Provision (benefit) for unfunded lending commitments33 24 (18)27 15 9 38 %18 120 39 (78)117 NM
Allowance for unfunded lending commitments - ending$216 $183 $158 $176 $149 $33 18 %$67 45 $216 $149 $67 45 
Total allowance for credit losses - ending$2,196 $2,147 $1,878 $1,934 $2,004 $49 2 %$192 10 %$2,196 $2,004 $192 10 %
Memo: Total allowance for credit losses by product
Commercial $1,202 $1,153 $925 $974 $997 $49 4 %$205 21 %$1,202 $997 $205 21 %
Retail 994 994 953 960 1,007 — — (13)(1)994 1,007 (13)(1)
Total allowance for credit losses$2,196 $2,147 $1,878 $1,934 $2,004 $49 2 %$192 10 %$2,196 $2,004 $192 10 %
18

CAPITAL AND RATIOS
(in millions, except ratio data)
AS OFFOR THE NINE MONTHS ENDED SEPTEMBER 30,
SEPTEMBER 30, 2022 CHANGE2022 Change
Sept 30, 2022June 30, 2022Mar 31, 2022Dec 31, 2021Sept 30, 2021June 30, 2022September 30, 2021202220212021
$%$%$%
CAPITAL RATIOS AND COMPONENTS (PRELIMINARY)
CET1 capital$18,304 $17,946 $15,643 $15,656 $15,584 $358 2 %$2,720 17 %
Tier 1 capital20,318 19,960 17,657 17,670 17,598 358 2 2,720 15 
Total capital23,516 23,184 20,301 20,244 20,295 332 1 3,221 16 
Risk-weighted assets187,201 187,727 161,859 158,831 151,796 (526)— 35,405 23 
Adjusted average assets1
220,076 215,727 183,089 181,800 180,528 4,349 2 39,548 22 
CET1 capital ratio9.8 %9.6 %9.7 %9.9 %10.3 %
Tier 1 capital ratio10.9 10.6 10.9 11.1 11.6 
Total capital ratio12.6 12.3 12.5 12.7 13.4 
Tier 1 leverage ratio9.2 9.3 9.6 9.7 9.7 
TANGIBLE COMMON EQUITY (PERIOD-END)
Common stockholders' equity$21,132 $22,314 $20,060 $21,406 $21,409 ($1,182)(5 %)($277)(1 %)$21,132 $21,409 ($277)(1 %)
Less: Goodwill8,160 8,081 7,232 7,116 7,065 79 1 1,095 15 8,160 7,065 1,095 15 
Less: Other intangible assets199 211 115 64 51 (12)(6)148 NM199 51 148 NM
Add: Deferred tax liabilities2
424 422 387 383 384 2 — 40 10 424 384 40 10 
Total tangible common equity$13,197 $14,444 $13,100 $14,609 $14,677 ($1,247)(9 %)($1,480)(10 %)$13,197 $14,677 ($1,480)(10 %)
TANGIBLE COMMON EQUITY (AVERAGE)
Common stockholders' equity$22,246 $22,383 $20,981 $21,320 $21,326 ($137)(1 %)$920 4 %$21,875 $20,926 $949 5 %
Less: Goodwill8,131 8,015 7,156 7,092 7,055 116 1 1,076 15 7,771 7,052 719 10 
Less: Other intangible assets228 213 80 56 52 15 7 176 NM174 54 120 222 
Add: Deferred tax liabilities2
424 416 383 383 383 8 2 41 11 408 381 27 7 
Total tangible common equity$14,311 $14,571 $14,128 $14,555 $14,602 ($260)(2 %)($291)(2 %)$14,338 $14,201 $137 1 %
INTANGIBLE ASSETS (PERIOD-END)
Goodwill$8,160 $8,081 $7,232 $7,116 $7,065 $79 1 %$1,095 15 %$8,160 $7,065 $1,095 15 %
Other intangible assets199 211 115 64 51 (12)(6)148 NM199 51 148 NM
Total intangible assets$8,359 $8,292 $7,347 $7,180 $7,116 $67 1 %$1,243 17 %$8,359 $7,116 $1,243 17 %
1Adjusted average assets include quarterly average assets, less deductions for disallowed goodwill and other intangible assets, net of deferred taxes, and the accumulated other comprehensive
income impact related to the adoption of post-retirement benefit plan guidance under GAAP.
2Deferred tax liabilities relate to tax-deductible goodwill and other intangible assets.




19


NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS
(in millions, except share, per-share and ratio data)

Non-GAAP Financial Measures
This document contains non-GAAP financial measures denoted as Underlying. Underlying results for any given reporting period exclude certain items that may occur in that period which management does not consider indicative of the Company’s on-going financial performance. We believe these non-GAAP financial measures provide useful information to investors because they are used by our management to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe our Underlying results in any given reporting period reflect our on-going financial performance, increase comparability of period-to-period results, and are useful to consider in addition to our GAAP financial results. The following tables present reconciliations of our non-GAAP measures to the most directly comparable GAAP financial measures.

Other companies may use similarly titled non-GAAP financial measures that are calculated differently from the way we calculate such measures. Accordingly, our non-GAAP financial measures may not be comparable to similar measures used by such companies. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP.

20

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED
(in millions, except share, per-share and ratio data)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q22 Change2022 Change
3Q222Q221Q224Q213Q212Q223Q21202220212021
$%$%$%
Noninterest income, Underlying:
Noninterest income (GAAP)A$512 $494 $498 $594 $514 $18 4 %($2)— %$1,504 $1,541 ($37)(2 %)
Less: Notable items— (31)— — — 31 100 — — (31)— (31)(100)
Noninterest income, Underlying (non-GAAP)B$512 $525 $498 $594 $514 ($13)(2 %)($2)— %$1,535 $1,541 ($6)— %
Total revenue, Underlying:
Total revenue (GAAP)C$2,177 $1,999 $1,645 $1,720 $1,659 $178 9 %$518 31 %$5,821 $4,927 $894 18 %
Less: Notable items— (31)— — — 31 100 — — (31)— (31)(100)
Total revenue, Underlying (non-GAAP)D$2,177 $2,030 $1,645 $1,720 $1,659 $147 7 %$518 31 %$5,852 $4,927 $925 19 %
Noninterest expense, Underlying:
Noninterest expense (GAAP)E$1,241 $1,305 $1,106 $1,061 $1,011 ($64)(5 %)$230 23 %$3,652 $3,020 $632 21 %
Less: Notable items46 125 48 51 23 (79)(63)23 100 219 54 165 NM
Noninterest expense, Underlying (non-GAAP)F$1,195 $1,180 $1,058 $1,010 $988 $15 1 %$207 21 %$3,433 $2,966 $467 16 %
Pre-provision profit:
Total revenue (GAAP)C$2,177 $1,999 $1,645 $1,720 $1,659 $178 9 %$518 31 %$5,821 $4,927 $894 18 %
Less: Noninterest expense (GAAP)E1,241 1,305 1,106 1,061 1,011 (64)(5)230 23 3,652 3,020 632 21 
Pre-provision profit (GAAP)$936 $694 $539 $659 $648 $242 35 %$288 44 %$2,169 $1,907 $262 14 %
Pre-provision profit, Underlying:
Total revenue, Underlying (non-GAAP)D$2,177 $2,030 $1,645 $1,720 $1,659 $147 7 %$518 31 %$5,852 $4,927 $925 19 %
Less: Noninterest expense, Underlying (non-GAAP)F1,195 1,180 1,058 1,010 988 15 1 207 21 3,433 2,966 467 16 
Pre-provision profit, Underlying (non-GAAP)$982 $850 $587 $710 $671 $132 16 %$311 46 %$2,419 $1,961 $458 23 %
Provision (benefit) for credit losses, Underlying:
Provision (benefit) for credit losses (GAAP)$123 $216 $3 ($25)($33)($93)(43 %)$156 NM$342 ($386)$728 NM
Less: Notable items— 145 24 — — (145)(100)— — 169 — 169 100 
Provision (benefit) for credit losses, Underlying (non-GAAP)$123 $71 ($21)($25)($33)$52 73 %$156 NM$173 ($386)$559 145 %
Income before income tax expense, Underlying:
Income before income tax expense (GAAP)G$813 $478 $536 $684 $681 $335 70 %$132 19 %$1,827 $2,293 ($466)(20 %)
Less: Expense before income tax benefit related to notable items(46)(301)(72)(51)(23)255 85 (23)(100)(419)(54)(365)NM
Income before income tax expense, Underlying (non-GAAP)H$859 $779 $608 $735 $704 $80 10 %$155 22 %$2,246 $2,347 ($101)(4 %)
Income tax expense, Underlying:
Income tax expense (GAAP)I$177 $114 $116 $154 $151 $63 55 %$26 17 %$407 $504 ($97)(19 %)
Less: Income tax benefit related to notable items(13)(70)(16)(12)(7)57 81 (6)(86)(99)(15)(84)NM
Income tax expense, Underlying (non-GAAP)J$190 $184 $132 $166 $158 $6 3 %$32 20 %$506 $519 ($13)(3 %)
Net income, Underlying:
Net income (GAAP)K$636 $364 $420 $530 $530 $272 75 %$106 20 %$1,420 $1,789 ($369)(21 %)
Add: Notable items, net of income tax benefit33 231 56 39 16 (198)(86)17 106 320 39 281 NM
Net income, Underlying (non-GAAP)L$669 $595 $476 $569 $546 $74 12 %$123 23 %$1,740 $1,828 ($88)(5 %)
Net income available to common stockholders, Underlying:
Net income available to common stockholders (GAAP)M$611 $332 $396 $498 $504 $279 84 %$107 21 %$1,339 $1,708 ($369)(22 %)
Add: Notable items, net of income tax benefit33 231 56 39 16 (198)(86)17 106 320 39 281 NM
Net income available to common stockholders, Underlying (non-GAAP)N$644 $563 $452 $537 $520 $81 14 %$124 24 %$1,659 $1,747 ($88)(5 %)

21

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED
(in millions, except share, per-share and ratio data)

QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q22 Change2022 Change
3Q222Q221Q224Q213Q212Q223Q21202220212021
$/bps%$/bps%$/bps%
Operating leverage:
Total revenue (GAAP)C$2,177 $1,999 $1,645 $1,720 $1,659 $178 8.88 %$518 31.19 %$5,821 $4,927 $894 18.14 %
Less: Noninterest expense (GAAP)E1,241 1,305 1,106 1,061 1,011 (64)(4.89)230 22.79 3,652 3,020 632 20.92 
Operating leverage13.77 %8.40 %(2.78 %)
Operating leverage, Underlying:
Total revenue, Underlying (non-GAAP)D$2,177 $2,030 $1,645 $1,720 $1,659 $147 7.20 %$518 31.19 %$5,852 $4,927 $925 18.77 %
Less: Noninterest expense, Underlying (non-GAAP)F1,195 1,180 1,058 1,010 988 15 1.19 207 20.96 3,433 2,966 467 15.73 
Operating leverage, Underlying (non-GAAP)6.01 %10.23 %3.04 %
Efficiency ratio and efficiency ratio, Underlying:
Efficiency ratio E/C57.02 %65.27 %67.23 %61.68 %60.92 %(825) bps(390) bps62.74 %61.30 %144  bps
Efficiency ratio, Underlying (non-GAAP)F/D54.90 58.16 64.28 58.71 59.55 (326) bps(465) bps58.67 60.21 (154) bps
Noninterest income as a % of total revenue, Underlying:
Noninterest income as a % of total revenueA/C23.54 %24.72 %30.26 %34.50 %31.01 %(118) bps(747) bps25.84 %31.28 %(544) bps
Noninterest income as a % of total revenue, UnderlyingB/D23.54 25.88 30.26 34.50 31.01 (234) bps(747) bps26.24 31.28 (504) bps
Effective income tax rate and effective income tax rate, Underlying:
Effective income tax rateI/G21.80 %23.77 %21.70 %22.40 %22.35 %(197) bps(55) bps22.29 %22.01 %28  bps
Effective income tax rate, Underlying (non-GAAP)J/H22.00 23.69 21.70 22.61 22.45 (169) bps(45) bps22.50 22.09 41  bps
Return on average common equity and return on average common equity, Underlying:
Average common equity (GAAP)O$22,246 $22,383 $20,981 $21,320 $21,326 ($137)(1 %)$920 4 %$21,875 $20,926 $949 5 %
Return on average common equityM/O10.91 %5.95 %7.65 %9.26 %9.39 %496  bps152  bps8.19 %10.91 %(272) bps
Return on average common equity, Underlying (non-GAAP)N/O11.52 10.06 8.75 9.97 9.70 146  bps182  bps10.15 11.17 (102) bps
Return on average tangible common equity and return on average tangible common equity, Underlying:
Average common equity (GAAP)O$22,246 $22,383 $20,981 $21,320 $21,326 ($137)(1 %)$920 4 %$21,875 $20,926 $949 5 %
Less: Average goodwill (GAAP)8,131 8,015 7,156 7,092 7,055 116 1 1,076 15 7,771 7,052 719 10 
Less: Average other intangibles (GAAP)228 213 80 56 52 15 7 176 NM174 54 120 222 
Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)424 416 383 383 383 8 2 41 11 408 381 27 7 
Average tangible common equityP$14,311 $14,571 $14,128 $14,555 $14,602 ($260)(2 %)($291)(2 %)$14,338 $14,201 $137 1 %
Return on average tangible common equity M/P16.96 %9.13 %11.36 %13.57 %13.71 %783  bps325  bps12.49 %16.08 %(359) bps
Return on average tangible common equity, Underlying (non-GAAP)N/P17.91 15.45 12.99 14.61 14.17 246  bps374  bps15.48 16.46 (98) bps
Return on average total assets and return on average total assets, Underlying:
Average total assets (GAAP)Q$225,473 $220,967 $188,317 $187,228 $186,108 $4,5062 %$39,36521 %$211,722 $184,391 $27,33115 %
Return on average total assetsK/Q1.12 %0.66 %0.90 %1.12 %1.13 %46  bps(1) bps0.90 %1.30 %(40) bps
Return on average total assets, Underlying (non-GAAP)L/Q1.18 1.08 1.03 1.20 1.16 10  bps2  bps1.10 1.33 (23) bps
22

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED
(in millions, except share, per-share and ratio data)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q22 Change2022 Change
3Q222Q221Q224Q213Q212Q223Q21202220212021
$/bps%$/bps%$/bps%
Return on average total tangible assets and return on average total tangible assets, Underlying:
Average total assets (GAAP)Q$225,473 $220,967 $188,317 $187,228 $186,108 $4,5062 %$39,36521 %$211,722 $184,391 $27,33115 %
Less: Average goodwill (GAAP)8,131 8,015 7,156 7,092 7,055 1161 1,07615 7,771 7,052 71910 
Less: Average other intangibles (GAAP)228 213 80 56 52 157 176NM174 54 120222 
Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)424 416 383 383 383 82 4111 408 381 277 
Average tangible assetsR$217,538 $213,155 $181,464 $180,463 $179,384 $4,3832 %$38,15421 %$204,185 $177,666 $26,51915 %
Return on average total tangible assets K/R1.16 %0.69 %0.94 %1.17 %1.17 %47  bps(1) bps0.93 %1.35 %(42) bps
Return on average total tangible assets, Underlying (non-GAAP)L/R1.22 1.12 1.06 1.25 1.21 10  bps1  bps1.14 1.38 (24) bps
Tangible book value per common share:
Common shares - at period-end (GAAP)S495,843,793 495,650,259 423,031,985 422,137,197 426,199,576 193,534 — %69,644,21716 %495,843,793 426,199,576 69,644,21716 %
Common stockholders' equity (GAAP)$21,132 $22,314 $20,060 $21,406 $21,409 ($1,182)(5)($277)(1)$21,132 $21,409 ($277)(1)
Less: Goodwill (GAAP)8,160 8,081 7,232 7,116 7,065 791 1,09515 8,160 7,065 1,09515 
Less: Other intangible assets (GAAP)199 211 115 64 51 (12)(6)148NM199 51 148NM
Add: Deferred tax liabilities related to goodwill and other intangible assets (GAAP)424 422 387 383 384 2— 4010 424 384 4010 
Tangible common equityT$13,197 $14,444 $13,100 $14,609 $14,677 ($1,247)(9 %)($1,480)(10 %)$13,197 $14,677 ($1,480)(10 %)
Tangible book value per common shareT/S$26.62 $29.14 $30.97 $34.61 $34.44 ($2.52)(9 %)($7.82)(23 %)$26.62 $34.44 ($7.82)(23 %)
Net income per average common share - basic and diluted and net income per average common share - basic and diluted, Underlying:
Average common shares outstanding - basic (GAAP)U495,651,083 491,497,026 422,401,747 424,697,880 426,086,717 4,154,057 1 %69,564,366 16 %470,118,265 425,996,867 44,121,39810 %
Average common shares outstanding - diluted (GAAP)V497,477,501 493,296,114 424,670,871 426,868,106 427,840,964 4,181,387 1 69,636,537 16 471,958,310 427,679,885 44,278,42510 
Net income per average common share - basic (GAAP)M/U$1.23 $0.68 $0.94 $1.17 $1.18 $0.55 81 $0.05 4 $2.85 $4.01 ($1.16)(29)
Net income per average common share - diluted (GAAP)M/V1.23 0.67 0.93 1.17 1.18 0.56 84 0.05 4 2.84 3.99 (1.15)(29)
Net income per average common share - basic, Underlying (non-GAAP)N/U1.30 1.14 1.07 1.26 1.22 0.16 14 0.08 7 3.53 4.10 (0.57)(14)
Net income per average common share - diluted, Underlying (non-GAAP)N/V1.30 1.14 1.07 1.26 1.22 0.16 14 0.08 7 3.52 4.09 (0.57)(14)
Dividend payout ratio and dividend payout ratio, Underlying:
Cash dividends declared and paid per common shareW$0.42 $0.39 $0.39 $0.39 $0.39 $0.03 8 %$0.03 8 %$1.20 $1.17 $0.03 3 %
Dividend payout ratioW/(M/U)34 %57 %41 %33 %33 %(2,300) bps100 bps42 %29 %1,300 bps
Dividend payout ratio, Underlying (non-GAAP)W/(N/U)32 34 36 31 32 (200) bps— bps34 29 500 bps
23

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED
(in millions, except share, per-share and ratio data)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q22 Change2022 Change
3Q222Q221Q224Q213Q212Q223Q21202220212021
$%$%$/bps%
Other income, Underlying:
Other income (GAAP)$34 ($12)$24 $32 $26 $46 NM$8 31 %$46 $57 ($11)(19 %)
Less: Notable items— (31)— — — 31 100 — — (31)— (31)(100)
Other income, Underlying (non-GAAP)$34 $19 $24 $32 $26 $15 79 $8 31 %$77 $57 $20 35 %
Salaries and employee benefits, Underlying:
Salaries and employee benefits (GAAP)$639 $683 $594 $551 $509 ($44)(6 %)$130 26 %$1,916 $1,581 $335 21 %
Less: Notable items17 72 6 5 (13)(55)(76)30 231 95 (13)108 NM
Salaries and employee benefits, Underlying (non-GAAP)$622 $611 $588 $546 $522 $11 2 %$100 19 %$1,821 $1,594 $227 14 %
Equipment and software, Underlying:
Equipment and software (GAAP)
$159 $169 $150 $146 $157 ($10)(6 %)$2 1 %$478 $464 $14 3 %
Less: Notable items— 6 2 2 7 (6)(100)(7)(100)8 15 (7)(47)
Equipment and software, Underlying (non-GAAP)$159 $163 $148 $144 $150 ($4)(2 %)$9 6 %$470 $449 $21 5 %
Outside services, Underlying:
Outside services (GAAP)$172 $189 $169 $175 $144 ($17)(9 %)$28 19 %$530 $420 $110 26 %
Less: Notable items20 41 35 37 12 (21)(51)8 67 96 23 73 NM
Outside services, Underlying (non-GAAP)$152 $148 $134 $138 $132 $4 3 %$20 15 %$434 $397 $37 9 %
Occupancy, Underlying:
Occupancy (GAAP)$106 $111 $83 $86 $77 ($5)(5 %)$29 38 %$300 $247 $53 21 %
Less: Notable items2 1 — 5 1 1 100 1 100 3 13 (10)(77)
Occupancy, Underlying (non-GAAP)$104 $110 $83 $81 $76 ($6)(5 %)$28 37 %$297 $234 $63 27 %
Other operating expense, Underlying:
Other operating expense (GAAP)$165 $153 $110 $103 $124 $12 8 %$41 33 %$428 $308 $120 39 %
Less: Notable items7 5 5 2 16 2 40 (9)(56)17 16 1 6 
Other operating expense, Underlying (non-GAAP)$158 $148 $105 $101 $108 $10 7 %$50 46 %$411 $292 $119 41 %

24



NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS
(in millions, except ratio data)
THIRD QUARTER 2022SECOND QUARTER 2022FIRST QUARTER 2022
Consumer BankingCommercial BankingOtherConsolidatedConsumer BankingCommercial BankingOtherConsolidatedConsumer BankingCommercial BankingOtherConsolidated
Net income (loss) available to common stockholders:
Net income (loss)A$319 $334 ($17)$636 $265 $341 ($242)$364 $209 $271 ($60)$420 
Less: Preferred stock dividends— — 25 25 — — 32 32 — — 24 24 
Net income (loss) available to common stockholdersB$319 $334 ($42)$611 $265 $341 ($274)$332 $209 $271 ($84)$396 
Return on average total tangible assets:
Average total assets (GAAP)$89,560 $80,067 $55,846 $225,473 $88,881 $78,638 $53,448 $220,967 $77,551 $61,118 $49,648 $188,317 
 Less: Average goodwill (GAAP)454 801 6,876 8,131 445 731 6,839 8,015 160 120 6,876 7,156 
          Average other intangibles (GAAP)106 38 84 228 74 16 123 213 51 18 11 80 
 Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)6 3 415 424 6 1 409 416 5 1 377 383 
Average tangible assetsC$89,006 $79,231 $49,301 $217,538 $88,368 $77,892 $46,895 $213,155 $77,345 $60,981 $43,138 $181,464 
Return on average total tangible assets A/C1.43 %1.68 %NM1.16 %1.20 %1.75 %NM0.69 %1.10 %1.81 %NM0.94 %
Efficiency ratio:
Noninterest expense (GAAP)D$863 $325 $53 $1,241 $881 $308 $116 $1,305 $784 $272 $50 $1,106 
Net interest income (GAAP)1,085 559 21 1,665 995 534 (24)1,505 857 416 (126)1,147 
Noninterest income (GAAP)270 213 29 512 280 221 (7)494 257 213 28 498 
Total revenue (GAAP)E$1,355 $772 $50 $2,177 $1,275 $755 ($31)$1,999 $1,114 $629 ($98)$1,645 
Efficiency ratio D/E63.76 %42.04 %NM57.02 %69.06 %40.78 %NM65.27 %70.38 %43.32 %NM67.23 %
FOURTH QUARTER 2021THIRD QUARTER 2021
Consumer BankingCommercial BankingOtherConsolidatedConsumer BankingCommercial BankingOtherConsolidated
Net income (loss) available to common stockholders:
Net income (loss)A$279 $336 ($85)$530 $336 $274 ($80)$530 
Less: Preferred stock dividends
— — 32 32 — — 26 26 
Net income (loss) available to common stockholdersB$279 $336 ($117)$498 $336 $274 ($106)$504 
Return on average total tangible assets:
Average total assets (GAAP)$76,077 $58,501 $52,650 $187,228 $75,070 $56,702 $54,336 $186,108 
 Less: Average goodwill (GAAP)122 94 6,876 7,092 122 57 6,876 7,055 
          Average other intangibles (GAAP)32 11 13 56 34 5 13 52 
 Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)4 1 378 383 4 2 377 383 
Average tangible assetsC$75,927 $58,397 $46,139 $180,463 $74,918 $56,642 $47,824 $179,384 
Return on average total tangible assets A/C1.46 %2.28 %NM1.17 %1.78 %1.92 %NM1.17 %
Efficiency ratio:
Noninterest expense (GAAP)D$737 $294 $30 $1,061 $749 $226 $36 $1,011 
Net interest income (GAAP)883 438 (195)1,126 919 428 (202)1,145 
Noninterest income (GAAP)274 293 27 594 315 168 31 514 
Total revenue (GAAP)E$1,157 $731 ($168)$1,720 $1,234 $596 ($171)$1,659 
Efficiency ratio D/E63.68 %40.16 %NM61.68 %60.73 %38.02 %NM60.92 %

25

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS (CONTINUED)
(in millions, except ratio data)
FOR THE NINE MONTHS ENDED SEPTEMBER 30,
20222021
Consumer BankingCommercial BankingOtherConsolidatedConsumer BankingCommercial BankingOtherConsolidated
Net income (loss) available to common stockholders:
Net income (loss)A$793 $946 ($319)$1,420 $924 $750 $115 $1,789 
Less: Preferred stock dividends— — 81 81 — — 81 81 
Net income (loss) available to common stockholdersB$793 $946 ($400)$1,339 $924 $750 $34 $1,708 
Return on average total tangible assets:
Average total assets (GAAP)$85,375 $73,344 $53,003 $211,722 $75,317 $57,318 $51,756 $184,391 
 Less: Average goodwill (GAAP)354 553 6,864 7,771 122 54 6,876 7,052 
         Average other intangibles (GAAP)77 24 73 174 35 5 14 54 
 Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)6 2 400 408 4 1 376 381 
Average tangible assetsC$84,950 $72,769 $46,466 $204,185 $75,164 $57,260 $45,242 $177,666 
Return on average total tangible assets A/C1.25 %1.74 %NM0.93 %1.64 %1.75 %NM1.35 %
Efficiency ratio:
Noninterest expense (GAAP)D$2,528 $905 $219 $3,652 $2,250 $679 $91 $3,020 
Net interest income (GAAP)2,937 1,509 (129)4,317 2,679 1,268 (561)3,386 
Noninterest income (GAAP)807 647 50 1,504 949 516 76 1,541 
Total revenue (GAAP)E$3,744 $2,156 ($79)$5,821 $3,628 $1,784 ($485)$4,927 
Efficiency ratio D/E67.53 %41.97 %NM62.74 %62.02 %38.07 %NM61.30 %
26