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Financial Supplement

Second Quarter 2022





















1

Table of ContentsPage
Credit-Related Information:
The information in this Financial Supplement is preliminary and based on company data available at the time of the earnings presentation.  It speaks only as of the particular date or dates included in the accompanying pages.  The Company does not undertake an obligation to, and disclaims any duty to, update any of the information provided.  Any forward-looking statements in this Financial Supplement are subject to the forward-looking statements language contained in the Company’s reports filed with the SEC pursuant to the Securities Exchange Act of 1934, which can be found on the SEC’s website (www.sec.gov) or on the Company’s website (www.citizensbank.com). The Company’s future financial performance is subject to the risks and uncertainties described in its SEC filings.

2

CONSOLIDATED FINANCIAL HIGHLIGHTS
(in millions, except share, per-share and ratio data)
QUARTERLY TRENDSFOR THE SIX MONTHS ENDED JUNE 30,
2Q22 Change2022 Change
2Q221Q224Q213Q212Q211Q222Q21202220212021
$/bps%$/bps%$/bps%
SELECTED OPERATING DATA
Total revenue$1,999 $1,645 $1,720 $1,659 $1,609 $354 22 %$390 24 %$3,644 $3,268 $376 12 %
Noninterest expense1,305 1,106 1,061 1,011 991 199 18 314 32 2,411 2,009 402 20 
Profit before provision (benefit) for credit losses694 539 659 648 618 155 29 76 12 1,233 1,259 (26)(2)
Provision (benefit) for credit losses216 3 (25)(33)(213)213 NM429 NM219 (353)572 NM
NET INCOME364 420 530 530 648 (56)(13)(284)(44)784 1,259 (475)(38)
Net income, Underlying1
595 476 569 546 656 119 25 (61)(9)1,071 1,282 (211)(16)
Net income available to common stockholders332 396 498 504 616 (64)(16)(284)(46)728 1,204 (476)(40)
Net income available to common stockholders, Underlying1
563 452 537 520 624 111 25 (61)(10)1,015 1,227 (212)(17)
PER COMMON SHARE DATA
Basic earnings$0.68 $0.94 $1.17 $1.18 $1.45 ($0.26)(28 %)($0.77)(53 %)$1.59 $2.83 ($1.24)(44 %)
Diluted earnings0.67 0.93 1.17 1.18 1.44 (0.26)(28)(0.77)(53)1.58 2.81 (1.23)(44)
Basic earnings, Underlying1
1.14 1.07 1.26 1.22 1.47 0.07 7 (0.33)(22)2.22 2.88 (0.66)(23)
Diluted earnings, Underlying1
1.14 1.07 1.26 1.22 1.46 0.07 7 (0.32)(22)2.21 2.87 (0.66)(23)
Cash dividends declared and paid per common share 0.39 0.39 0.39 0.39 0.39 — — — — 0.78 0.78 — — 
Book value per common share45.02 47.42 50.71 50.23 49.72 (2.40)(5)(4.70)(9)45.02 49.72 (4.70)(9)
Tangible book value per common share29.14 30.97 34.61 34.44 33.95 (1.83)(6)(4.81)(14)29.14 33.95 (4.81)(14)
Dividend payout ratio57 %41 %33 %33 %27 %1,600  bps3,000  bps49 %28 %2,100  bps
Dividend payout ratio, Underlying1
34 36 31 32 27 (200) bps700  bps35 27 800  bps
COMMON SHARES OUTSTANDING
Average: Basic491,497,026 422,401,747 424,697,880 426,086,717 425,948,706 69,095,279 16 %65,548,320 15 %457,140,258 425,951,197 31,189,061 7 %
   Diluted493,296,114 424,670,871 426,868,106 427,840,964 427,561,572 68,625,243 16 65,734,542 15 459,167,747 427,668,242 31,499,505 7 
Common shares at period-end495,650,259 423,031,985 422,137,197 426,199,576 426,083,143 72,618,274 17 69,567,116 16 495,650,259 426,083,143 69,567,116 16 
1 These are non-GAAP financial measures. For further information on these measures, refer to "Non-GAAP Financial Measures and Reconciliations."

3

CONSOLIDATED FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio and headcount data)
QUARTERLY TRENDSFOR THE SIX MONTHS ENDED JUNE 30,
2Q22 Change2022 Change
2Q221Q224Q213Q212Q211Q222Q21202220212021
$/bps%$/bps%$/bps%
FINANCIAL RATIOS
Net interest margin3.04 %2.75 %2.66 %2.72 %2.71 %29  bps33  bps2.91 %2.73 %18  bps
Net interest margin, FTE1
3.04 2.75 2.66 2.72 2.72 29 32 2.91 2.74 17  
Return on average common equity5.95 7.65 9.26 9.39 11.85 (170)(590)6.77 11.71 (494) 
Return on average common equity, Underlying2
10.06 8.75 9.97 9.70 12.02 131 (196)9.43 11.93 (250) 
Return on average tangible common equity9.13 11.36 13.57 13.71 17.50 (223)(837)10.22 17.34 (712) 
Return on average tangible common equity, Underlying2
15.45 12.99 14.61 14.17 17.74 246 (229)14.25 17.67 (342) 
Return on average total assets0.66 0.90 1.12 1.13 1.41 (24)(75)0.77 1.38 (61) 
Return on average total assets, Underlying2
1.08 1.03 1.20 1.16 1.43 5 (35)1.05 1.41 (36) 
Return on average total tangible assets0.69 0.94 1.17 1.17 1.46 (25)(77)0.80 1.44 (64) 
Return on average total tangible assets, Underlying2
1.12 1.06 1.25 1.21 1.48 6 (36)1.09 1.46 (37) 
Effective income tax rate23.77 21.70 22.40 22.35 21.96 207 181 22.68 21.86 82  
Effective income tax rate, Underlying2
23.69 21.70 22.61 22.45 22.01 199 168 22.82 21.93 89  
Efficiency ratio65.27 67.23 61.68 60.92 61.63 (196)364 66.16 61.49 467  
Efficiency ratio, Underlying2
58.16 64.28 58.71 59.55 60.92 (612)(276)60.90 60.55 35  
Noninterest income as a % of total revenue24.72 30.26 34.50 31.01 30.12 (554)(540)27.22 31.42 (420)
Noninterest income as a % of total revenue, Underlying2
25.88 30.26 34.50 31.01 30.12 (438)(424)27.84 31.42 (358) 
CAPITAL RATIOS - PERIOD-END (PRELIMINARY)
CET1 capital ratio9.6 %9.7 %9.9 %10.3 %10.3 %
Tier 1 capital ratio10.6 10.9 11.1 11.6 11.6 
Total capital ratio12.3 12.5 12.7 13.4 13.5 
Tier 1 leverage ratio9.3 9.6 9.7 9.7 9.7 
Tangible common equity ratio6.6 7.1 8.1 8.1 8.1 
SELECTED BALANCE SHEET DATA
Loan-to-deposit ratio (period-end balances)87.28 %82.70 %83.03 %81.01 %81.38 %458  bps590  bps87.28 %81.38 %590  bps
Loan-to-deposit ratio (average balances)87.24 83.28 81.83 80.75 82.14 396  bps510  bps85.40 82.94 246  bps
Full-time equivalent colleagues19,583 17,843 17,463 17,366 17,472 1,740 10 2,111 12 19,583 17,472 2,111 12 
1Net interest margin is presented on a fully taxable-equivalent ("FTE") basis using the federal statutory tax rate of 21%. The FTE impact is predominantly attributable to commercial loans for the periods presented.
2These are non-GAAP financial measures. For further information on these measures, refer to "Non-GAAP Financial Measures and Reconciliations."




4

CONSOLIDATED STATEMENTS OF OPERATIONS (unaudited)
(in millions)
QUARTERLY TRENDSFOR THE SIX MONTHS ENDED JUNE 30,
2Q22 Change2022 Change
2Q221Q224Q213Q212Q211Q222Q21202220212021
$%$%$%
INTEREST INCOME
Interest and fees on loans and leases$1,370 $1,048 $1,056 $1,078 $1,058 $322 31 %$312 29 %$2,418 $2,119 $299 14 %
Interest and fees on loans held for sale17 16 19 21 24 1 6 (7)(29)33 42 (9)(21)
Interest and fees on other loans held for sale25 7 4 1 2 18 NM23 NM32 8 24 NM
Investment securities201 138 119 116 124 63 46 77 62 339 252 87 35 
Interest-bearing deposits in banks13 4 4 6 3 9 225 10 NM17 6 11 183 
Total interest income1,626 1,213 1,202 1,222 1,211 413 34 415 34 2,839 2,427 412 17 
INTEREST EXPENSE
Deposits54 25 33 35 42 29 116 12 29 79 92 (13)(14)
Short-term borrowed funds10 — 1 — — 10 100 10 100 10 — 10 100 
Long-term borrowed funds57 41 42 42 45 16 39 12 27 98 94 4 4 
Total interest expense121 66 76 77 87 55 83 34 39 187 186 1 1 
Net interest income1,505 1,147 1,126 1,145 1,124 358 31 381 34 2,652 2,241 411 18 
NONINTEREST INCOME
Capital markets fees88 93 184 72 91 (5)(5)(3)(3)181 172 9 5 
Service charges and fees108 98 100 110 100 10 10 8 8 206 199 7 4 
Mortgage banking fees72 69 76 108 85 3 4 (13)(15)141 250 (109)(44)
Card fees71 60 65 66 64 11 18 7 11 131 119 12 10 
Trust and investment services fees66 61 60 61 60 5 8 6 10 127 118 9 8 
Letter of credit and loan fees40 38 41 39 38 2 5 2 5 78 76 2 3 
Foreign exchange and derivative products60 51 35 29 28 9 18 32 114 111 56 55 98 
Securities gains, net1 4 1 3 3 (3)(75)(2)(67)5 6 (1)(17)
Other income(12)24 32 26 16 (36)NM(28)NM12 31 (19)(61)
Total noninterest income494 498 594 514 485 (4)(1)9 2 992 1,027 (35)(3)
TOTAL REVENUE1,999 1,645 1,720 1,659 1,609 354 22 390 24 3,644 3,268 376 12 
Provision (benefit) for credit losses216 3 (25)(33)(213)213 NM429 NM219 (353)572 NM
NONINTEREST EXPENSE
Salaries and employee benefits683 594 551 509 524 89 15 159 30 1,277 1,072 205 19 
Equipment and software 169 150 146 157 155 19 13 14 9 319 307 12 4 
Outside services189 169 175 144 137 20 12 52 38 358 276 82 30 
Occupancy111 83 86 77 82 28 34 29 35 194 170 24 14 
Other operating expense153 110 103 124 93 43 39 60 65 263 184 79 43 
Total noninterest expense1,305 1,106 1,061 1,011 991 199 18 314 32 2,411 2,009 402 20 
Income before income tax expense478 536 684 681 831 (58)(11)(353)(42)1,014 1,612 (598)(37)
Income tax expense114 116 154 151 183 (2)(2)(69)(38)230 353 (123)(35)
Net income$364 $420 $530 $530 $648 ($56)(13 %)($284)(44 %)$784 $1,259 ($475)(38 %)
Net income, Underlying1
$595 $476 $569 $546 $656 $119 25 %($61)(9 %)$1,071 $1,282 ($211)(16 %)
Net income available to common stockholders$332 $396 $498 $504 $616 ($64)(16 %)($284)(46 %)$728 $1,204 ($476)(40 %)
Net income available to common stockholders, Underlying1
$563 $452 $537 $520 $624 $111 25 %($61)(10 %)$1,015 $1,227 ($212)(17 %)
1 These are non-GAAP financial measures. For further information on these measures, refer to "Non-GAAP Financial Measures and Reconciliations."
5

CONSOLIDATED BALANCE SHEETS (unaudited)
(in millions)
PERIOD-END BALANCESAS OFJUNE 30, 2022 CHANGE
June 30, 2022Mar 31, 2022Dec 31, 2021Sept 30, 2021June 30, 2021March 31, 2022June 30, 2021
$%$%
ASSETS
Cash and due from banks$1,456 $1,223 $1,155 $1,145 $1,035 $233 19 %$421 41 %
Interest-bearing cash and due from banks5,058 8,713 8,003 12,571 11,606 (3,655)(42)(6,548)(56)
Interest-bearing deposits in banks469 685 316 289 401 (216)(32)68 17 
Debt securities available for sale, at fair value24,961 25,319 26,067 24,911 24,583 (358)(1)378 2 
Debt securities held to maturity9,567 2,056 2,242 2,492 2,711 7,511 NM6,856 NM
Loans held for sale, at fair value1,377 1,717 2,733 3,177 3,616 (340)(20)(2,239)(62)
Other loans held for sale2,078 99 735 93 82 1,979 NM1,996 NM
Loans and leases156,172 131,305 128,163 123,318 122,581 24,867 19 33,591 27 
Less: Allowance for loan and lease losses(1,964)(1,720)(1,758)(1,855)(1,947)(244)14 (17)1 
Net loans and leases154,208 129,585 126,405 121,463 120,634 24,623 19 33,574 28 
Derivative assets1,669 1,675 1,216 1,769 1,655 (6)— 14 1 
Premises and equipment885 793 768 732 735 92 12 150 20 
Bank-owned life insurance3,207 2,960 2,843 2,428 2,268 247 8 939 41 
Goodwill8,081 7,232 7,116 7,065 7,050 849 12 1,031 15 
Other assets13,696 10,040 8,810 8,872 8,728 3,656 36 4,968 57 
TOTAL ASSETS$226,712 $192,097 $188,409 $187,007 $185,104 $34,615 18 %$41,608 22 %
LIABILITIES AND STOCKHOLDERS' EQUITY
LIABILITIES
Deposits:
Noninterest-bearing$54,169 $50,113 $49,443 $48,184 $47,480 $4,056 8 %$6,689 14 %
Interest-bearing124,756 108,663 104,918 104,037 103,156 16,093 15 21,600 21 
Total deposits178,925 158,776 154,361 152,221 150,636 20,149 13 28,289 19 
Short-term borrowed funds3,763 25 74 8 62 3,738 NM3,701 NM
Derivative liabilities1,004 635 197 187 144 369 58 860 NM
Long-term borrowed funds:
FHLB advances8,269 20 19 20 18 8,249 NM8,251 NM
Senior debt4,176 4,290 5,326 5,345 5,357 (114)(3)(1,181)(22)
Subordinated debt and other debt1,995 1,584 1,587 1,582 1,582 411 26 413 26 
Total long-term borrowed funds14,440 5,894 6,932 6,947 6,957 8,546 145 7,483 108 
Other liabilities4,252 4,693 3,425 4,221 4,106 (441)(9)146 4 
TOTAL LIABILITIES202,384 170,023 164,989 163,584 161,905 32,361 19 40,479 25 
STOCKHOLDERS' EQUITY
Preferred stock:
$25.00 par value, 100,000,000 shares authorized for each of the periods presented2,014 2,014 2,014 2,014 2,014 — — — — 
Common stock:
$0.01 par value, 1,000,000,000 shares authorized for each of the periods presented6 6 6 6 6 — — — — 
Additional paid-in capital22,100 19,021 19,005 18,981 18,964 3,079 16 3,136 17 
Retained earnings8,346 8,209 7,978 7,648 7,314 137 2 1,032 14 
Treasury stock, at cost(4,920)(4,918)(4,918)(4,718)(4,718)(2)— (202)(4)
Accumulated other comprehensive income (loss)(3,218)(2,258)(665)(508)(381)(960)(43)(2,837)NM
TOTAL STOCKHOLDERS' EQUITY24,328 22,074 23,420 23,423 23,199 2,254 10 1,129 5 
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY$226,712 $192,097 $188,409 $187,007 $185,104 $34,615 18 %$41,608 22 %
Memo: Total tangible common equity$14,444 $13,100 $14,609 $14,677 $14,466 $1,344 10 %($22)— %

6

LOANS AND DEPOSITS
(in millions)
PERIOD-END BALANCESAS OFJUNE 30, 2022 CHANGE
June 30, 2022Mar 31, 2022Dec 31, 2021Sept 30, 2021June 30, 2021Mar 31, 2022June 30, 2021
$%$%
LOANS AND LEASES
Commercial and industrial$51,801 $45,724 $44,500 $41,854 $42,842 $6,077 13 %$8,959 21 %
Commercial real estate28,070 14,268 14,264 14,508 14,412 13,802 97 13,658 95 
Leases1,574 1,529 1,586 1,593 1,829 45 3 (255)(14)
Total commercial81,445 61,521 60,350 57,955 59,083 19,924 32 22,362 38 
Residential mortgages29,088 24,211 22,822 21,513 20,538 4,877 20 8,550 42 
Home equity13,122 12,264 12,015 11,889 11,841 858 7 1,281 11 
Automobile13,868 14,439 14,549 13,492 12,780 (571)(4)1,088 9 
Education13,141 13,306 12,997 13,000 12,800 (165)(1)341 3 
Other retail5,508 5,564 5,430 5,469 5,539 (56)(1)(31)(1)
Total retail74,727 69,784 67,813 65,363 63,498 4,943 7 11,229 18 
Total loans and leases$156,172 $131,305$128,163$123,318$122,581$24,867 19 %$33,591 27 %
Loans held for sale, at fair value1,377 1,717 2,733 3,177 3,616 (340)(20)(2,239)(62)
Other loans held for sale2,078 99 735 93 82 1,979 NM1,996 NM
Loans and leases and loans held for sale$159,627 $133,121 $131,631 $126,588 $126,279 $26,506 20 %$33,348 26 %
DEPOSITS
Demand$54,169 $50,113 $49,443 $48,184 $47,480 $4,056 8 %$6,689 14 %
Money market48,063 45,342 47,216 48,935 48,150 2,721 6 (87)— 
Checking with interest39,611 32,417 30,409 27,985 28,074 7,194 22 11,537 41 
Regular savings27,959 26,104 22,030 21,166 20,382 1,855 7 7,577 37 
Term9,123 4,800 5,263 5,951 6,550 4,323 90 2,573 39 
Total deposits$178,925 $158,776 $154,361 $152,221 $150,636 $20,149 13 %$28,289 19 %


7

AVERAGE BALANCE SHEETS, ANNUALIZED YIELDS AND RATES
(in millions, except rates)
QUARTERLY TRENDS2Q22 Change
2Q221Q222Q211Q222Q21
Average BalancesInterestRateAverage BalancesInterestRateAverage BalancesInterestRateAverage BalancesInterestRateAverage BalancesInterestRate
INTEREST-EARNING ASSETS
Interest-bearing cash and due from banks and deposits in banks$4,630 $13 1.06 %$8,055 $4 0.21 %$11,259 $3 0.12 %($3,425)$9 85 bps($6,629)$10 94 bps
Taxable investment securities35,900 201 2.25 29,245 138 1.88 27,597 124 1.80 6,655 63 378,303 77 45
Non-taxable investment securities3 — 2.62 2 — 2.60 3 — 2.60 1 — 2— — 2
Total investment securities35,903 201 2.25 29,247 138 1.88 27,600 124 1.80 6,656 63 378,303 77 45
Commercial and industrial50,517 418 3.28 44,947 328 2.91 44,388 345 3.08 5,570 90 376,129 73 20
Commercial real estate27,592 243 3.48 14,066 90 2.57 14,473 95 2.58 13,526 153 9113,119 148 90
Leases1,575 10 2.61 1,560 11 2.81 1,792 12 2.76 15 (1)(20)(217)(2)(15)
Total commercial79,684 671 3.33 60,573 429 2.83 60,653 452 2.96 19,111 242 5019,031 219 37
Residential mortgages28,486 221 3.10 23,461 169 2.88 20,242 154 3.04 5,025 52 228,244 67 6
Home equity12,811 105 3.27 12,124 90 3.02 11,825 92 3.13 687 15 25986 13 14
Automobile14,172 127 3.60 14,534 127 3.55 12,526 125 4.00 (362)— 51,646 2 (40)
Education13,144 137 4.18 13,034 131 4.07 12,632 135 4.26 110 6 11512 2 (8)
Other retail5,557 109 7.87 5,428 102 7.63 5,612 100 7.13 129 7 24(55)9 74
Total retail74,170 699 3.77 68,581 619 3.65 62,837 606 3.86 5,589 80 1211,333 93 (9)
Total loans and leases153,854 1,370 3.55 129,154 1,048 3.26 123,490 1,058 3.42 24,700 322 2930,364 312 13
Loans held for sale, at fair value1,937 17 3.60 2,366 16 2.70 3,751 24 2.55 (429)1 90(1,814)(7)105
Other loans held for sale2,353 25 4.21 454 7 5.89 233 2 2.99 1,899 18 (168)2,120 23 122
Total interest-earning assets198,677 1,626 3.26 169,276 1,213 2.88 166,333 1,211 2.90 29,401 413 3832,344 415 36
Noninterest-earning assets22,290 19,041 18,123 3,249 4,167 
TOTAL ASSETS$220,967 $188,317 $184,456 $32,650 $36,511 
INTEREST-BEARING LIABILITIES
Checking with interest$38,747 15 0.16 $30,417 5 0.07 $27,278 5 0.08 $8,330 10 9$11,469 $10 8
Money market48,795 23 0.19 47,220 12 0.10 49,394 21 0.17 1,575 11 9(599)2 2
Regular savings27,661 9 0.14 23,835 5 0.08 20,077 5 0.10 3,826 4 67,584 4 4
Term6,970 7 0.31 4,970 3 0.29 6,970 11 0.61 2,000 4 2— (4)(30)
Total interest-bearing deposits122,173 54 0.18 106,442 25 0.10 103,719 42 0.16 15,731 29 818,454 12 2
Short-term borrowed funds3,995 10 0.98 29 — 3.50 69 — 0.87 3,966 10 (252)3,926 10 11
FHLB advances4,437 12 1.04 20 — 0.81 18 — 0.91 4,417 12 234,419 12 13
Senior debt4,022 26 2.66 4,461 24 2.12 5,834 28 1.92 (439)2 54(1,812)(2)74
Subordinated debt and other debt1,763 19 4.39 1,585 17 4.21 1,582 17 4.24 178 2 18181 2 15
Total long-term borrowed funds10,222 57 2.26 6,066 41 2.66 7,434 45 2.41 4,156 16 (40)2,788 12 (15)
Total borrowed funds14,217 67 1.90 6,095 41 2.66 7,503 45 2.40 8,122 26 (76)6,714 22 (50)
Total interest-bearing liabilities136,390 121 0.36 112,537 66 0.23 111,222 87 0.31 23,853 55 1325,168 34 5
Demand deposits54,189 48,641 46,630 5,548 7,559 
Other liabilities5,991 4,144 3,741 1,847 2,250 
TOTAL LIABILITIES196,570 165,322 161,593 31,248 34,977 
STOCKHOLDERS' EQUITY24,397 22,995 22,863 1,402 1,534 
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY$220,967 $188,317 $184,456 $32,650 $36,511 
INTEREST RATE SPREAD2.90 %2.65 %2.59 %2531
NET INTEREST MARGIN AND NET INTEREST INCOME$1,505 3.04 %$1,147 2.75 %$1,124 2.71 %$358 29$381 33
NET INTEREST MARGIN AND NET INTEREST INCOME, FTE1
$1,507 3.04 %$1,149 2.75 %$1,126 2.72 %$358 29$381 32
Memo: Total deposits (interest-bearing and demand)$176,362 $54 0.12 %$155,083 $25 0.07 %$150,349 $42 0.11 %$21,279 5 bps$26,013 $12 1 bps
1Net interest income and net interest margin is presented on a fully taxable-equivalent ("FTE") basis using the federal statutory tax rate of 21%. The FTE impact is predominantly attributable to commercial loans for the periods presented.
8

AVERAGE BALANCE SHEETS, ANNUALIZED YIELDS AND RATES
(in millions, except rates)
FOR THE SIX MONTHS ENDED JUNE 30,2022 Change
202220212021
Average BalancesInterestRateAverage BalancesInterestRateAverage BalancesInterestRate
INTEREST-EARNING ASSETS
Interest-bearing cash and due from banks and deposits in banks$6,333 $17 0.52 %$11,061 $6 0.11 %($4,728)$11 41  bps
Taxable investment securities32,591 339 2.08 27,316 252 1.84 5,275 87 24 
Non-taxable investment securities2 — 2.61 3 — 2.60 (1)— 1 
Total investment securities32,593 339 2.08 27,319 252 1.84 5,274 87 24 
Commercial and industrial47,747 746 3.11 44,338 692 3.10 3,409 54 1 
Commercial real estate20,867 333 3.17 14,574 189 2.58 6,293 144 59 
Leases1,568 21 2.71 1,852 25 2.73 (284)(4)(2)
Total commercial70,182 1,100 3.12 60,764 906 2.97 9,418 194 15 
Residential mortgages25,987 390 3.00 19,817 302 3.05 6,170 88 (5)
Home equity12,469 195 3.15 11,912 187 3.16 557 8 (1)
Automobile14,352 254 3.58 12,378 250 4.07 1,974 4 (49)
Education13,091 268 4.13 12,534 269 4.32 557 (1)(19)
Other retail5,492 211 7.75 5,765 205 7.19 (273)6 56 
Total retail71,391 1,318 3.71 62,406 1,213 3.91 8,985 105 (20)
Total loans and leases141,573 2,418 3.42 123,170 2,119 3.44 18,403 299 (2)
Loans held for sale, at fair value2,150 33 3.11 3,535 42 2.40 (1,385)(9)71 
Other loans held for sale1,409 32 4.48 348 8 4.48 1,061 24 — 
Total interest-earning assets184,058 2,839 3.09 165,433 2,427 2.94 18,625 412 15 
Noninterest-earning assets20,674 18,085 2,589 
TOTAL ASSETS$204,732 $183,518 $21,214 
INTEREST-BEARING LIABILITIES
Checking with interest$34,605 20 0.12 $26,700 11 0.09 $7,905 9 3 
Money market48,012 35 0.15 49,465 43 0.17 (1,453)(8)(2)
Regular savings25,758 14 0.11 19,348 10 0.10 6,410 4 1 
Term5,976 10 0.30 7,767 28 0.73 (1,791)(18)(43)
Total interest-bearing deposits114,351 79 0.14 103,280 92 0.18 11,071 (13)(4)
Short-term borrowed funds2,023 10 1.00 109 — 0.59 1,914 10 41 
FHLB advances2,240 12 1.04 19 — 0.92 2,221 12 12 
Senior debt4,240 50 2.37 6,280 60 1.92 (2,040)(10)45 
Subordinated debt and other debt1,675 36 4.30 1,583 34 4.23 92 2 7 
Total long-term borrowed funds8,155 98 2.40 7,882 94 2.38 273 4 2 
Total borrowed funds10,178 108 2.13 7,991 94 2.36 2,187 14 (23)
Total interest-bearing liabilities124,529 187 0.30 111,271 186 0.34 13,258 1 (4)
Demand deposits51,430 45,230 6,200 
Other liabilities5,073 4,297 776 
TOTAL LIABILITIES181,032 160,798 20,234 
STOCKHOLDERS' EQUITY23,700 22,720 980 
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY$204,732 $183,518 $21,214 
INTEREST RATE SPREAD2.79 %2.60 %19 
NET INTEREST MARGIN AND NET INTEREST INCOME$2,652 2.91 %$2,241 2.73 %$411 18 
NET INTEREST MARGIN AND NET INTEREST INCOME, FTE1
$2,656 2.91 %$2,246 2.74 %$410 17 
Memo: Total deposits (interest-bearing and demand)$165,781 $79 0.10 %$148,510 $92 0.12 %$17,271 ($13)(2) bps
1Net interest income and net interest margin is presented on a fully taxable-equivalent ("FTE") basis using the federal statutory tax rate of 21%. The FTE impact is predominantly attributable to commercial loans for the periods presented.
9

MORTGAGE BANKING FEES SUMMARY
(in millions, except ratio data)
QUARTERLY TRENDSFOR THE SIX MONTHS ENDED JUNE 30,
2Q22 Change2022 Change
2Q221Q224Q213Q212Q211Q222Q21202220212021
$/bps%$/bps%$/bps%
MORTGAGE BANKING FEES
Production revenue$22 $31 $60 $98 $86 ($9)(29 %)($64)(74 %)$53 $226 ($173)(77 %)
Mortgage servicing revenue39 28 14 9 13 1139 26200 67 13 54 NM
MSR valuation changes, net of hedge impact11 10 2 1 (14)110 25NM21 11 10 91 
Total mortgage banking fees$72 $69 $76 $108 $85 $34 %($13)(15 %)$141 $250 ($109)(44 %)
Pull-through adjusted locks$3,833 $4,936 $5,785 $7,359 $8,154 ($1,103)(22 %)($4,321)(53 %)$8,769 $16,916 ($8,147)(48 %)
Production revenue as a percentage of Pull-through adjusted locks0.57 %0.63 %1.05 %1.32 %1.05 %(5) bps(48) bps0.60 %— %60  bps
RESIDENTIAL REAL ESTATE ORIGINATIONS
Retail$2,774 $3,275 $3,794 $3,560 $3,956 ($501)(15 %)($1,182)(30 %)$6,049 $7,700 ($1,651)(21 %)
Third Party3,624 4,101 6,084 6,749 7,443 (477)(12)(3,819)(51)7,725 14,841 (7,116)(48)
Total$6,398 $7,376 $9,878 $10,309 $11,399 ($978)(13 %)(5,001)(44 %)$13,774 $22,541 ($8,767)(39 %)
Originated for sale$4,296 $5,521 $7,814 $8,457 $9,592 ($1,225)(22 %)($5,296)(55 %)$9,817 $19,308 ($9,491)(49 %)
Originated for investment2,102 1,855 2,064 1,852 1,807 24713 29516 3,957 3,233 72422 
Total$6,398 $7,376 $9,878 $10,309 $11,399 ($978)(13 %)($5,001)(44 %)$13,774 $22,541 ($8,767)(39 %)
MORTGAGE SERVICING INFORMATION (UPB)
Loans serviced for others$95,489 $92,804 $90,189 $87,350 $84,596 $2,6853 %$10,89313 %$95,489 $84,596 $10,89313 %
Owned loans serviced29,893 25,283 24,855 23,988 23,329 4,61018 6,56428 29,893 23,329 6,56428 
Total$125,382 $118,087 $115,044 $111,338 $107,925 $7,2956 %$17,45716 %$125,382 $107,925 $17,45716 %
MSR at fair value$1,411 $1,241 $1,029 $978 $902 $17014 %$50956 %$1,411 $902 $509 56 %
    

10

SEGMENT FINANCIAL HIGHLIGHTS - CONSUMER BANKING
(in millions, except ratio data)

QUARTERLY TRENDSFOR THE SIX MONTHS ENDED JUNE 30,
CONSUMER BANKING2Q22 Change2022 Change
2Q221Q224Q213Q212Q211Q222Q21202220212021
$/bps%$/bps%$/bps%
Net interest income1
$995 $857 $883 $919 $897 $138 16 %$98 11 %$1,852 $1,760 $92 5 %
Noninterest income280 257 274 315 283 23 9 (3)(1)537 634 (97)(15)
Total revenue1,275 1,114 1,157 1,234 1,180 161 14 95 8 2,389 2,394 (5)— 
Noninterest expense881 784 737 749 751 97 12 130 17 1,665 1,501 164 11 
Profit before provision (benefit) for credit losses394 330 420 485 429 64 19 (35)(8)724 893 (169)(19)
Net charge-offs39 49 46 35 45 (10)(20)(6)(13)88 104 (16)(15)
Income before income tax expense355 281 374 450 384 74 26 (29)(8)636 789 (153)(19)
Income tax expense90 72 95 114 98 18 25 (8)(8)162 201 (39)(19)
Net income$265 $209 $279 $336 $286 $56 27 %($21)(7 %)$474 $588 ($114)(19 %)
AVERAGE BALANCES
Total assets$88,881 $77,551 $76,077 $75,070 $75,600 $11,330 15 %$13,281 18 %$83,247 $75,443 $7,804 10 %
Total loans and leases2
83,248 73,233 71,925 70,984 71,389 10,015 14 11,859 17 78,268 70,792 7,476 11 
Deposits118,482 104,663 101,642 100,968 100,933 13,819 13 17,549 17 111,610 99,067 12,543 13 
Interest-earning assets84,026 74,052 72,796 71,879 72,308 9,974 13 11,718 16 79,067 71,725 7,342 10 
KEY METRICS
Net interest margin4.75 %4.69 %4.82 %5.07 %4.97 %6  bps(22) bps4.72 %4.95 %(23) bps
Efficiency ratio69.06 70.38 63.68 60.73 63.62 (132) bps544  bps69.67 62.69 698  bps
Loan-to-deposit ratio (period-end balances)69.04 66.23 68.32 68.15 67.72 281  bps132  bps69.04 67.72 132  bps
Loan-to-deposit ratio (average balances)68.60 68.04 67.97 67.25 67.21 56  bps139  bps68.34 68.08 26  bps
Return on average total tangible assets1.20 1.10 1.46 1.78 1.52 10  bps(32) bps1.15 1.58 (43) bps
1Effective January 1, 2022, the Company refined its FTP credit methodology for deposits provided by each business segment.
2Includes loans held for sale.















11


SEGMENT FINANCIAL HIGHLIGHTS - COMMERCIAL BANKING
(in millions, except ratio data)

QUARTERLY TRENDSFOR THE SIX MONTHS ENDED JUNE 30,
COMMERCIAL BANKING2Q22 Change2022 Change
2Q221Q224Q213Q212Q211Q222Q21202220212021
$/bps%$/bps%$/bps%
Net interest income1
$534 $416 $438 $428 $419 $118 28 %$115 27 %$950 $840 $110 13 %
Noninterest income221 213 293 168 178 8 4 43 24 434 348 86 25 
Total revenue755 629 731 596 597 126 20 158 26 1,384 1,188 196 16 
Noninterest expense308 272 294 226 226 36 13 82 36 580 453 127 28 
Profit before provision (benefit) for credit losses447 357 437 370 371 90 25 76 20 804 735 69 9 
Net charge-offs10 12 6 15 34 (2)(17)(24)(71)22 135 (113)(84)
Income before income tax expense437 345 431 355 337 92 27 100 30 782 600 182 30 
Income tax expense96 74 95 81 72 22 30 24 33 170 124 46 37 
Net income$341 $271 $336 $274 $265 $70 26 %$76 29 %$612 $476 $136 29 %
AVERAGE BALANCES
Total assets$78,638 $61,118 $58,501 $56,702 $57,527 $17,520 29 %$21,111 37 %$69,927 $57,632 $12,295 21 %
Total loans and leases2
74,172 58,007 55,550 53,815 54,758 16,165 28 19,414 35 66,134 54,786 11,348 21 
Deposits51,575 44,520 45,475 45,465 44,049 7,055 16 7,526 17 48,067 44,012 4,055 9 
Interest-earning assets74,422 58,312 55,891 54,177 55,143 16,110 28 19,279 35 66,412 55,159 11,253 20 
KEY METRICS
Net interest margin2.88 %2.89 %3.11 %3.14 %3.05 %(1) bps(17) bps2.89 %3.07 %(18) bps
Efficiency ratio40.78 43.32 40.16 38.02 37.86 (254) bps292  bps41.93 38.10 383  bps
Loan-to-deposit ratio (period-end balances)142.31 132.70 125.31 116.54 118.72 961  bps2,359  bps142.31 118.72 2,359  bps
Loan-to-deposit ratio (average balances)139.31 128.49 120.81 117.65 123.32 1,082  bps1,599  bps134.33 123.43 1,090  bps
Return on average total tangible assets1.75 1.81 2.28 1.92 1.85 (6) bps(10) bps1.78 1.67 11  bps
1Effective January 1, 2022, the Company refined its FTP credit methodology for deposits provided by each business segment.
2Includes loans held for sale.



12

SEGMENT FINANCIAL HIGHLIGHTS - OTHER
(in millions)

QUARTERLY TRENDSFOR THE SIX MONTHS ENDED JUNE 30,
OTHER1
2Q22 Change2022 Change
2Q221Q224Q213Q212Q211Q222Q21202220212021
$%$%$%
Net interest income2
($24)($126)($195)($202)($192)$102 81 %$168 88 %($150)($359)$209 58 %
Noninterest income(7)28 27 31 24 (35)NM(31)NM21 45 (24)(53)
Total revenue(31)(98)(168)(171)(168)67 68 137 82 (129)(314)185 59 
Noninterest expense116 50 30 36 14 66 132 102 NM166 55 111 202 
Loss before provision (benefit) for credit losses(147)(148)(198)(207)(182)1 1 35 19 (295)(369)74 20 
Provision (benefit) for credit losses167 (58)(77)(83)(292)225 NM459 NM109 (592)701 NM
(Loss) income before income tax (benefit) expense(314)(90)(121)(124)110 (224)(249)(424)NM(404)223 (627)NM
Income tax (benefit) expense(72)(30)(36)(44)13 (42)(140)(85)NM(102)28 (130)NM
Net (loss) income($242)($60)($85)($80)$97 ($182)NM($339)NM($302)$195 ($497)NM
AVERAGE BALANCES
Total assets$53,448 $49,648 $52,650 $54,336 $51,329 $3,800 8 %$2,119 4 %$51,558 $50,443 $1,115 2 %
Total loans and leases3
724 735 1,188 1,254 1,327 (11)(1)(603)(45)729 1,405 (676)(48)
Deposits6,305 5,900 5,887 5,438 5,367 405 7 938 17 6,104 5,430 674 12 
Interest-earning assets40,228 36,913 39,322 41,214 38,882 3,315 9 1,346 3 38,579 38,479 100 — 
1Includes assets, liabilities, capital, revenues, provision for credit losses, expenses and income tax expense not attributed to our Consumer or Commercial Banking segments as well as treasury and community development.
2Effective January 1, 2022, the Company refined its FTP credit methodology for deposits provided by each business segment.
3Includes loans held for sale.
13

CREDIT-RELATED INFORMATION
(in millions, except ratio data)
AS OFJUNE 30, 2022 CHANGE
June 30, 2022Mar 31, 2022Dec 31, 2021Sept 30, 2021June 30, 2021Mar 31, 2022June 30, 2021
$/bps%$/bps%
NONACCRUAL LOANS AND LEASES
Commercial and industrial$202 $200 $171 $170 $163 $2 1 %$39 24 %
Commercial real estate37 11 11 98 102 26 236 (65)(64)
Leases— 1 1 1 1 (1)(100)(1)(100)
Total commercial239 212 183 269 266 27 13 (27)(10)
Residential mortgages1
253 243 201 164 174 10 4 79 45 
Home equity240 239 220 216 234 1 — 6 3 
Automobile50 52 55 55 62 (2)(4)(12)(19)
Education31 23 23 23 21 8 35 10 48 
Other retail26 20 20 20 22 6 30 4 18 
Total retail600 577 519 478 513 23 4 87 17 
Nonaccrual loans and leases839 789 702 747 779 50 6 60 8 
Repossessed assets15 15 22 21 22 — — (7)(32)
Nonaccrual loans and leases and repossessed assets$854 $804 $724 $768 $801 $50 6 %$53 7 %
NONACCRUAL LOANS AND LEASES BY PRODUCT2
Commercial$239 $212 $183 $269 $266 $27 13 %($27)(10 %)
Retail615 592 541 499 535 23 4 80 15 
Total nonaccrual loans and leases$854 $804 $724 $768 $801 $50 6 %$53 7 %
ASSET QUALITY RATIOS
Allowance for loan and lease losses to loans and leases1.26 %1.31 %1.37 %1.50 %1.59 %(5) bps(33) bps
Allowance for credit losses to loans and leases1.37 1.43 1.51 1.63 1.70 (6)(33)
Allowance for loan and lease losses to nonaccrual loans and leases234.19 217.99 250.63 248.33 249.83 1,620 (1,564)
Allowance for credit losses to nonaccrual loans and leases256.04 238.03 275.72 268.30 266.98 1,801 (1,094)
Nonaccrual loans and leases to loans and leases0.54 0.60 0.55 0.61 0.64 (6)(10)
1Loans fully or partially guaranteed by the FHA, VA and USDA are classified as accruing.
2Nonaccrual loans and leases by product includes repossessed assets.



14

CREDIT-RELATED INFORMATION, CONTINUED
(in millions, except ratio data)
AS OFJUNE 30, 2022 CHANGE
June 30, 2022Mar 31, 2022Dec 31, 2021Sept 30, 2021June 30, 2021Mar 31, 2022June 30, 2021
$/bps%$/bps%
LOANS AND LEASES 90 DAYS OR MORE PAST DUE AND ACCRUING
Commercial and industrial$39 $13 $9 $4 $— $26 200 %$39 100 %
Commercial real estate33 — — — — 33 100 33 100 
Leases— 5 — — 1 (5)(100)(1)(100)
Total commercial72 18 9 4 1 54 NM71 NM
Residential mortgages1
623 792 549 293 270 (169)(21)353 131 
Education3 2 1 1 2 1 50 1 50 
Other retail14 14 16 14 7 — — 7 100 
Total retail640 808 566 308 279 (168)(21)361 129 
Total loans and leases$712 $826 $575 $312 $280 ($114)(14 %)$432 154 %
1 90+ days past due and accruing includes $623 million, $792 million, $544 million, $289 million, and $266 million of loans fully or partially guaranteed by the FHA, VA, and USDA for June 30, 2022, March 31, 2022, December 31, 2021, September 30, 2021 and June 30, 2021, respectively.
15

CREDIT-RELATED INFORMATION, CONTINUED
(in millions)
QUARTERLY TRENDSFOR THE SIX MONTHS ENDED JUNE 30,
2Q22 Change2022 Change
2Q221Q224Q213Q212Q211Q222Q21202220212021
$%$%$%
CHARGE-OFFS, RECOVERIES AND RELATED RATIOS
GROSS CHARGE-OFFS
Commercial and industrial$13 $14 $14 $12 $32 ($1)(7 %)($19)(59)$27 $112 ($85)(76 %)
Commercial real estate— — — 5 — — — — — — 53 (53)(100)
Leases— — 8 — 13 — — (13)(100)— 14 (14)(100)
Total commercial13 14 22 17 45 (1)(7)(32)(71)27 179 (152)(85)
Residential mortgages1 2 1 2 1 (1)(50)— — 3 1 2 200 
Home equity2 2 — 3 3 — — (1)(33)4 7 (3)(43)
Automobile21 21 18 14 15 — — 6 40 42 40 2 5 
Education16 20 21 18 18 (4)(20)(2)(11)36 31 5 16 
Other retail38 42 38 33 43 (4)(10)(5)(12)80 94 (14)(15)
Total retail78 87 78 70 80 (9)(10)(2)(3)165 173 (8)(5)
Total gross charge-offs$91 $101 $100 $87 $125 ($10)(10 %)($34)(27 %)$192 $352 ($160)(45 %)
GROSS RECOVERIES
Commercial and industrial$3 $3 $5 $2 $4 $— — %($1)(25 %)$6 $7 ($1)(14 %)
Commercial real estate— — 9 — — — — — — — 27 (27)(100)
Leases— — 3 1 — — — — — — — — — 
Total commercial3 3 17 3 4 — — (1)(25)6 34 (28)(82)
Residential mortgages2 2 2 2 2 — — — — 4 3 1 33 
Home equity11 11 13 15 13 — — (2)(15)22 24 (2)(8)
Automobile15 15 13 12 17 — — (2)(12)30 31 (1)(3)
Education5 4 4 5 5 1 25 — — 9 11 (2)(18)
Other retail6 7 6 6 6 (1)(14)— — 13 13 — — 
Total retail39 39 38 40 43 — — (4)(9)78 82 (4)(5)
Total gross recoveries$42 $42 $55 $43 $47 $— — %($5)(11 %)$84 $116 ($32)(28 %)
NET CHARGE-OFFS (RECOVERIES)
Commercial and industrial$10 $11 $9 $10 $28 ($1)(9 %)($18)(64)$21 $105 ($84)(80)
Commercial real estate— — (9)5 — — — — — — 26 (26)(100)
Leases— — 5 (1)13 — — (13)(100)— 14 (14)(100)
Total commercial10 11 5 14 41 (1)(9)(31)(76)21 145 (124)(86)
Residential mortgages(1)— (1)— (1)(1)(100)— — (1)(2)1 50 
Home equity(9)(9)(13)(12)(10)— — 1 10 (18)(17)(1)(6)
Automobile6 6 5 2 (2)— — 8 NM12 9 3 33 
Education11 16 17 13 13 (5)(31)(2)(15)27 20 7 35 
Other retail32 35 32 27 37 (3)(9)(5)(14)67 81 (14)(17)
Total retail39 48 40 30 37 (9)(19)2 5 87 91 (4)(4)
Total net charge-offs$49 $59 $45 $44 $78 ($10)(17 %)($29)(37 %)$108 $236 ($128)(54 %)

16

CREDIT-RELATED INFORMATION, CONTINUED
(in millions, except rates)
QUARTERLY TRENDSFOR THE SIX MONTHS ENDED JUNE 30,
2Q22 Change2022 Change
2Q221Q224Q213Q212Q211Q222Q21202220212021
$/bps%$/bps%$/bps%
ANNUALIZED NET CHARGE-OFF (RECOVERY) RATES
Commercial and industrial0.08 %0.10 %0.08 %0.09 %0.25 %(2) bps(17) bps0.09 %0.48 %(39) bps
Commercial real estate— — (0.24)0.12 — — — — 0.36 (36) bps
Leases(0.05)0.10 1.22 (0.22)2.97 (15)(302)0.03 1.58 (155) bps
Total commercial0.05 0.08 0.03 0.09 0.27 (3)(22)0.06 0.48 (42) bps
Residential mortgages(0.01)— (0.01)— (0.03)(1)2 (0.01)(0.02)1  bps
Home equity(0.27)(0.32)(0.41)(0.42)(0.33)5 6 (0.30)(0.29)(1) bps
Automobile0.16 0.18 0.13 0.06 (0.04)(2)20 0.17 0.15 2  bps
Education0.34 0.49 0.51 0.41 0.40 (15)(6)0.41 0.32 9  bps
Other retail2.25 2.61 2.30 1.99 2.63 (36)(38)2.43 2.82 (39) bps
Total retail0.21 0.28 0.24 0.19 0.24 (7)(3)0.24 0.29 (5) bps
Total loans and leases0.13 %0.19 %0.14 %0.14 %0.25 %(6) bps(12) bps0.15 %0.39 %(24) bps
Memo: Average loans
Commercial and industrial$50,517 $44,947 $43,070 $42,330 $44,388 $5,570 12 %$6,129 14 %$47,747 $44,338 $3,409 8 %
Commercial real estate27,592 14,066 14,261 14,656 14,473 13,526 96 13,119 91 20,867 14,574 6,293 43 
Leases1,575 1,560 1,569 1,695 1,792 15 1 (217)(12)1,568 1,852 (284)(15)
Total commercial79,684 60,573 58,900 58,681 60,653 19,111 32 19,031 31 70,182 60,764 9,418 15 
Residential mortgages28,486 23,461 22,047 20,834 20,242 5,025 21 8,244 41 25,987 19,817 6,170 31 
Home equity12,811 12,124 11,948 11,829 11,825 687 6 986 8 12,469 11,912 557 5 
Automobile14,172 14,534 13,976 13,136 12,526 (362)(2)1,646 13 14,352 12,378 1,974 16 
Education13,144 13,034 12,885 12,707 12,632 110 1 512 4 13,091 12,534 557 4 
Other retail5,557 5,428 5,453 5,454 5,612 129 2 (55)(1)5,492 5,765 (273)(5)
Total retail74,170 68,581 66,309 63,960 62,837 5,589 8 11,333 18 71,391 62,406 8,985 14 
Total loans and leases$153,854 $129,154 $125,209 $122,641 $123,490 $24,700 19 %$30,364 25 %$141,573 $123,170 $18,403 15 %



17

CREDIT-RELATED INFORMATION, CONTINUED
(in millions)
QUARTERLY TRENDSFOR THE SIX MONTHS ENDED JUNE 30,
2Q22 Change2022 Change
2Q221Q224Q213Q212Q211Q222Q21202220212021
$%$%$%
SUMMARY OF CHANGES IN THE COMPONENTS OF THE ALLOWANCE FOR CREDIT LOSSES
Allowance for loan and lease losses - beginning$1,720 $1,758 $1,855 $1,947 $2,194 ($38)(2 %)($474)(22 %)$1,758 $2,443 ($685)(28 %)
Allowance on PCD loans and leases at acquisition:
Commercial99 — — — — 99 100 99 100 99 — 99 100 
Retail2 — — — — 2 100 2 100 2 — 2 100 
Total Allowance on PCD loans and leases at acquisition101 — — — — 101 100 101 100 101 — 101 100 
Charge-offs:
Commercial13 14 22 17 45 (1)(7)(32)(71)27 179 (152)(85)
Retail 78 87 78 70 80 (9)(10)(2)(3)165 173 (8)(5)
Total charge-offs91 101 100 87 125 (10)(10)(34)(27)192 352 (160)(45)
Recoveries:
Commercial3 3 17 3 4 — — (1)(25)6 34 (28)(82)
Retail 39 39 38 40 43 — — (4)(9)78 82 (4)(5)
Total recoveries42 42 55 43 47 — — (5)(11)84 116 (32)(28)
Net charge-offs49 59 45 44 78 (10)(17)(29)(37)108 236 (128)(54)
Provision (benefit) for loan and lease losses:
Commercial120 (32)(41)(72)(152)152 NM272 NM88 (135)223 NM
Retail72 53 (11)24 (17)19 36 89 NM125 (125)250 NM
Total provision (benefit) for loan and lease losses192 21 (52)(48)(169)171 NM361 NM213 (260)473 NM
Allowance for loan and lease losses - ending$1,964 $1,720 $1,758 $1,855 $1,947 $244 14 %$17 1 %$1,964 $1,947 $17 1 %
Allowance for unfunded lending commitments - beginning$158 $176 $149 $134 $178 ($18)(10 %)($20)(11 %)$176 $227 ($51)(22 %)
Allowance on PCD unfunded lending commitments at acquisition1 — — — — 1 100 %1 100 1 — 1 100 
Provision (benefit) for unfunded lending commitments24 (18)27 15 (44)42 NM68 NM6 (93)99 NM
Allowance for unfunded lending commitments - ending$183 $158 $176 $149 $134 $25 16 %$49 37 $183 $134 $49 37 
Total allowance for credit losses - ending$2,147 $1,878 $1,934 $2,004 $2,081 $269 14 %$66 3 %$2,147 $2,081 $66 3 %
Memo: Total allowance for credit losses by product
Commercial $1,153 $925 $974 $997 $1,074 $228 25 %$79 7 %$1,153 $1,074 $79 7 %
Retail 994 953 960 1,007 1,007 41 4 (13)(1)994 1,007 (13)(1)
Total allowance for credit losses$2,147 $1,878 $1,934 $2,004 $2,081 $269 14 %$66 3 %$2,147 $2,081 $66 3 %
18

CAPITAL AND RATIOS
(in millions, except ratio data)
AS OFFOR THE SIX MONTHS ENDED JUNE 30,
JUNE 30, 2022 CHANGE2022 Change
June 30, 2022Mar 31, 2022Dec 31, 2021Sept 30, 2021June 30, 2021Mar 31, 2022June 30, 2021202220212021
$%$%$%
CAPITAL RATIOS AND COMPONENTS (PRELIMINARY)
CET1 capital$17,946 $15,643 $15,656 $15,584 $15,266 $2,303 15 %$2,680 18 %
Tier 1 capital19,960 17,657 17,670 17,598 17,280 2,303 13 2,680 16 
Total capital23,184 20,301 20,244 20,295 20,111 2,883 14 3,073 15 
Risk-weighted assets187,727 161,859 158,831 151,796 148,563 25,868 16 39,164 26 
Adjusted average assets1
215,727 183,089 181,800 180,528 178,929 32,638 18 36,798 21 
CET1 capital ratio9.6 %9.7 %9.9 %10.3 %10.3 %
Tier 1 capital ratio10.6 10.9 11.1 11.6 11.6 
Total capital ratio12.3 12.5 12.7 13.4 13.5 
Tier 1 leverage ratio9.3 9.6 9.7 9.7 9.7 
TANGIBLE COMMON EQUITY (PERIOD-END)
Common stockholders' equity$22,314 $20,060 $21,406 $21,409 $21,185 $2,254 11 %$1,129 5 %$22,314 $21,185 $1,129 5 %
Less: Goodwill8,081 7,232 7,116 7,065 7,050 849 12 1,031 15 8,081 7,050 1,031 15 
Less: Other intangible assets211 115 64 51 52 96 83 159 NM211 52 159 NM
Add: Deferred tax liabilities2
422 387 383 384 383 35 9 39 10 422 383 39 10 
Total tangible common equity$14,444 $13,100 $14,609 $14,677 $14,466 $1,344 10 %($22)— %$14,444 $14,466 ($22)— %
TANGIBLE COMMON EQUITY (AVERAGE)
Common stockholders' equity$22,383 $20,981 $21,320 $21,326 $20,833 $1,402 7 %$1,550 7 %$21,686 $20,723 $963 5 %
Less: Goodwill8,015 7,156 7,092 7,055 7,050 859 12 965 14 7,588 7,050 538 8 
Less: Other intangible assets213 80 56 52 53 133 166 160 NM147 55 92 167 
Add: Deferred tax liabilities2
416 383 383 383 381 33 9 35 9 400 380 20 5 
Total tangible common equity$14,571 $14,128 $14,555 $14,602 $14,111 $443 3 %$460 3 %$14,351 $13,998 $353 3 %
INTANGIBLE ASSETS (PERIOD-END)
Goodwill$8,081 $7,232 $7,116 $7,065 $7,050 $849 12 %$1,031 15 %$8,081 $7,050 $1,031 15 %
Other intangible assets211 115 64 51 52 96 83 159 NM211 52 159 NM
Total intangible assets$8,292 $7,347 $7,180 $7,116 $7,102 $945 13 %$1,190 17 %$8,292 $7,102 $1,190 17 %
1Adjusted average assets include quarterly average assets, less deductions for disallowed goodwill and other intangible assets, net of deferred taxes, and the accumulated other comprehensive
income impact related to the adoption of post-retirement benefit plan guidance under GAAP.
2Deferred tax liabilities relate to tax-deductible goodwill and other intangible assets.




19


NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS
(in millions, except share, per-share and ratio data)

Non-GAAP Financial Measures
This document contains non-GAAP financial measures denoted as Underlying. Underlying results for any given reporting period exclude certain items that may occur in that period which management does not consider indicative of the Company’s on-going financial performance. We believe these non-GAAP financial measures provide useful information to investors because they are used by our management to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe our Underlying results in any given reporting period reflect our on-going financial performance, increase comparability of period-to-period results, and are useful to consider in addition to our GAAP financial results. The following tables present reconciliations of our non-GAAP measures to the most directly comparable GAAP financial measures.

Other companies may use similarly titled non-GAAP financial measures that are calculated differently from the way we calculate such measures. Accordingly, our non-GAAP financial measures may not be comparable to similar measures used by such companies. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP.










20

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED
(in millions, except share, per-share and ratio data)
QUARTERLY TRENDSFOR THE SIX MONTHS ENDED JUNE 30,
2Q22 Change2022 Change
2Q221Q224Q213Q212Q211Q222Q21202220212021
$%$%$%
Noninterest income, Underlying:
Noninterest income (GAAP)A$494 $498 $594 $514 $485 ($4)(1 %)$9 2 %$992 $1,027 ($35)(3 %)
Less: Notable items(31)— — — — (31)(100)(31)(100)(31)— (31)(100)
Noninterest income, Underlying (non-GAAP)B$525 $498 $594 $514 $485 $27 5 %$40 8 %$1,023 $1,027 ($4)— %
Total revenue, Underlying:
Total revenue (GAAP)C$1,999 $1,645 $1,720 $1,659 $1,609 $354 22 %$390 24 %$3,644 $3,268 $376 12 %
Less: Notable items(31)— — — — (31)(100)(31)(100)(31)— (31)(100)
Total revenue, Underlying (non-GAAP)D$2,030 $1,645 $1,720 $1,659 $1,609 $385 23 %$421 26 %$3,675 $3,268 $407 12 %
Noninterest expense, Underlying:
Noninterest expense (GAAP)E$1,305 $1,106 $1,061 $1,011 $991 $199 18 %$314 32 %$2,411 $2,009 $402 20 %
Less: Notable items125 48 51 23 11 77 160 114 NM173 31 142 NM
Noninterest expense, Underlying (non-GAAP)F$1,180 $1,058 $1,010 $988 $980 $122 12 %$200 20 %$2,238 $1,978 $260 13 %
Pre-provision profit:
Total revenue (GAAP)C$1,999 $1,645 $1,720 $1,659 $1,609 $354 22 %$390 24 %$3,644 $3,268 $376 12 %
Less: Noninterest expense (GAAP)E1,305 1,106 1,061 1,011 991 199 18 314 32 2,411 2,009 402 20 
Pre-provision profit (GAAP)$694 $539 $659 $648 $618 $155 29 %$76 12 %$1,233 $1,259 ($26)(2 %)
Pre-provision profit, Underlying:
Total revenue, Underlying (non-GAAP)D$2,030 $1,645 $1,720 $1,659 $1,609 $385 23 %$421 26 %$3,675 $3,268 $407 12 %
Less: Noninterest expense, Underlying (non-GAAP)F1,180 1,058 1,010 988 980 122 12 200 20 2,238 1,978 260 13 
Pre-provision profit, Underlying (non-GAAP)$850 $587 $710 $671 $629 $263 45 %$221 35 %$1,437 $1,290 $147 11 %
Provision (benefit) for credit losses, Underlying:
Provision (benefit) for credit losses (GAAP)$216 $3 ($25)($33)($213)$213 NM$429 NM$219 ($353)$572 NM
Less: Notable items145 24 — — — 121 NM145 100 169 — 169 100 
Provision (benefit) for credit losses, Underlying (non-GAAP)$71 ($21)($25)($33)($213)$92 NM$284 133 %$50 ($353)$403 114 %
Income before income tax expense, Underlying:
Income before income tax expense (GAAP)G$478 $536 $684 $681 $831 ($58)(11 %)($353)(42 %)$1,014 $1,612 ($598)(37 %)
Less: Expense before income tax benefit related to notable items(301)(72)(51)(23)(11)(229)NM(290)NM(373)(31)(342)NM
Income before income tax expense, Underlying (non-GAAP)H$779 $608 $735 $704 $842 $171 28 %($63)(7 %)$1,387 $1,643 ($256)(16 %)
Income tax expense, Underlying:
Income tax expense (GAAP)I$114 $116 $154 $151 $183 ($2)(2 %)($69)(38 %)$230 $353 ($123)(35 %)
Less: Income tax benefit related to notable items(70)(16)(12)(7)(3)(54)NM(67)NM(86)(8)(78)NM
Income tax expense, Underlying (non-GAAP)J$184 $132 $166 $158 $186 $52 39 %($2)(1 %)$316 $361 ($45)(12 %)
Net income, Underlying:
Net income (GAAP)K$364 $420 $530 $530 $648 ($56)(13 %)($284)(44 %)$784 $1,259 ($475)(38 %)
Add: Notable items, net of income tax benefit231 56 39 16 8 175 NM223 NM287 23 264 NM
Net income, Underlying (non-GAAP)L$595 $476 $569 $546 $656 $119 25 %($61)(9 %)$1,071 $1,282 ($211)(16 %)
Net income available to common stockholders, Underlying:
Net income available to common stockholders (GAAP)M$332 $396 $498 $504 $616 ($64)(16 %)($284)(46 %)$728 $1,204 ($476)(40 %)
Add: Notable items, net of income tax benefit231 56 39 16 8 175 NM223 NM287 23 264 NM
Net income available to common stockholders, Underlying (non-GAAP)N$563 $452 $537 $520 $624 $111 25 %($61)(10 %)$1,015 $1,227 ($212)(17 %)
21


NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED
(in millions, except share, per-share and ratio data)

QUARTERLY TRENDSFOR THE SIX MONTHS ENDED JUNE 30,
2Q22 Change2022 Change
2Q221Q224Q213Q212Q211Q222Q21202220212021
$/bps%$/bps%$/bps%
Operating leverage:
Total revenue (GAAP)C$1,999 $1,645 $1,720 $1,659 $1,609 $354 21.59 %$390 24.24 %$3,644 $3,268 $376 11.51 %
Less: Noninterest expense (GAAP)E1,305 1,106 1,061 1,011 991 199 18.05 314 31.58 2,411 2,009 402 19.97 
Operating leverage3.54 %(7.34 %)(8.46 %)
Operating leverage, Underlying:
Total revenue, Underlying (non-GAAP)D$2,030 $1,645 $1,720 $1,659 $1,609 $385 23.48 %$421 26.18 %$3,675 $3,268 $407 12.46 %
Less: Noninterest expense, Underlying (non-GAAP)F1,180 1,058 1,010 988 980 122 11.74 200 20.47 2,238 1,978 260 13.11 
Operating leverage, Underlying (non-GAAP)11.74 %5.71 %(0.65 %)
Efficiency ratio and efficiency ratio, Underlying:
Efficiency ratio E/C65.27 %67.23 %61.68 %60.92 %61.63 %(196) bps364  bps66.16 %61.49 %467  bps
Efficiency ratio, Underlying (non-GAAP)F/D58.16 64.28 58.71 59.55 60.92 (612) bps(276) bps60.90 60.55 35  bps
Noninterest income as a % of total revenue, Underlying:
Noninterest income as a % of total revenueA/C24.72 %30.26 %34.50 %31.01 %30.12 %(554) bps(540) bps27.22 %31.42 %(420) bps
Noninterest income as a % of total revenue, UnderlyingB/D25.88 30.26 34.50 31.01 30.12 (438) bps(424) bps27.84 31.42 (358) bps
Effective income tax rate and effective income tax rate, Underlying:
Effective income tax rateI/G23.77 %21.70 %22.40 %22.35 %21.96 %207  bps181  bps22.68 %21.86 %82  bps
Effective income tax rate, Underlying (non-GAAP)J/H23.69 21.70 22.61 22.45 22.01 199  bps168  bps22.82 21.93 89  bps
Return on average common equity and return on average common equity, Underlying:
Average common equity (GAAP)O$22,383 $20,981 $21,320 $21,326 $20,833 $1,402 7 %$1,550 7 %$21,686 $20,723 $963 5 %
Return on average common equityM/O5.95 %7.65 %9.26 %9.39 %11.85 %(170) bps(590) bps6.77 %11.71 %(494) bps
Return on average common equity, Underlying (non-GAAP)N/O10.06 8.75 9.97 9.70 12.02 131  bps(196) bps9.43 11.93 (250) bps
Return on average tangible common equity and return on average tangible common equity, Underlying:
Average common equity (GAAP)O$22,383 $20,981 $21,320 $21,326 $20,833 $1,402 7 %$1,550 7 %$21,686 $20,723 $963 5 %
Less: Average goodwill (GAAP)8,015 7,156 7,092 7,055 7,050 859 12 965 14 7,588 7,050 538 8 
Less: Average other intangibles (GAAP)213 80 56 52 53 133 166 160 NM147 55 92 167 
Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)416 383 383 383 381 33 9 35 9 400 380 20 5 
Average tangible common equityP$14,571 $14,128 $14,555 $14,602 $14,111 $443 3 %$460 3 %$14,351 $13,998 $353 3 %
Return on average tangible common equity M/P9.13 %11.36 %13.57 %13.71 %17.50 %(223) bps(837) bps10.22 %17.34 %(712) bps
Return on average tangible common equity, Underlying (non-GAAP)N/P15.45 12.99 14.61 14.17 17.74 246  bps(229) bps14.25 17.67 (342) bps
Return on average total assets and return on average total assets, Underlying:
Average total assets (GAAP)Q$220,967 $188,317 $187,228 $186,108 $184,456 $32,65017 %$36,51120 %$204,732 $183,518 $21,21412 %
Return on average total assetsK/Q0.66 %0.90 %1.12 %1.13 %1.41 %(24) bps(75) bps0.77 %1.38 %(61) bps
Return on average total assets, Underlying (non-GAAP)L/Q1.08 1.03 1.20 1.16 1.43 5  bps(35) bps1.05 1.41 (36) bps
22

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED
(in millions, except share, per-share and ratio data)
QUARTERLY TRENDSFOR THE SIX MONTHS ENDED JUNE 30,
2Q22 Change2022 Change
2Q221Q224Q213Q212Q211Q222Q21202220212021
$/bps%$/bps%$/bps%
Return on average total tangible assets and return on average total tangible assets, Underlying:
Average total assets (GAAP)R$220,967 $188,317 $187,228 $186,108 $184,456 $32,65017 %$36,51120 %$204,732 $183,518 $21,21412 %
Less: Average goodwill (GAAP)8,015 7,156 7,092 7,055 7,050 85912 96514 7,588 7,050 5388 
Less: Average other intangibles (GAAP)213 80 56 52 53 133166 160NM147 55 92167 
Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)416 383 383 383 381 339 359 400 380 205 
Average tangible assetsS$213,155 $181,464 $180,463 $179,384 $177,734 $31,69117 %$35,42120 %$197,397 $176,793 $20,60412 %
Return on average total tangible assets K/S0.69 %0.94 %1.17 %1.17 %1.46 %(25) bps(77) bps0.80 %1.44 %(64) bps
Return on average total tangible assets, Underlying (non-GAAP)L/S1.12 1.06 1.25 1.21 1.48 6  bps(36) bps1.09 1.46 (37) bps
Tangible book value per common share:
Common shares - at period-end (GAAP)T495,650,259 423,031,985 422,137,197 426,199,576 426,083,143 72,618,274 17 %69,567,11616 %495,650,259 426,083,143 69,567,11616 %
Common stockholders' equity (GAAP)$22,314 $20,060 $21,406 $21,409 $21,185 $2,25411 $1,1295 $22,314 $21,185 $1,1295 
Less: Goodwill (GAAP)8,081 7,232 7,116 7,065 7,050 84912 1,03115 8,081 7,050 1,03115 
Less: Other intangible assets (GAAP)211 115 64 51 52 9683 159NM211 52 159NM
Add: Deferred tax liabilities related to goodwill and other intangible assets (GAAP)422 387 383 384 383 359 3910 422 383 3910 
Tangible common equityU$14,444 $13,100 $14,609 $14,677 $14,466 $1,34410 %($22)— %$14,444 $14,466 ($22)— %
Tangible book value per common shareU/T$29.14 $30.97 $34.61 $34.44 $33.95 ($1.83)(6 %)($4.81)(14 %)$29.14 $33.95 ($4.81)(14 %)
Net income per average common share - basic and diluted and net income per average common share - basic and diluted, Underlying:
Average common shares outstanding - basic (GAAP)V491,497,026 422,401,747 424,697,880 426,086,717 425,948,706 69,095,279 16 %65,548,320 15 %457,140,258 425,951,197 31,189,0617 %
Average common shares outstanding - diluted (GAAP)W493,296,114 424,670,871 426,868,106 427,840,964 427,561,572 68,625,243 16 65,734,542 15 459,167,747 427,668,242 31,499,5057 
Net income per average common share - basic (GAAP)M/V$0.68 $0.94 $1.17 $1.18 $1.45 ($0.26)(28)($0.77)(53)$1.59 $2.83 ($1.24)(44)
Net income per average common share - diluted (GAAP)M/W0.67 0.93 1.17 1.18 1.44 (0.26)(28)(0.77)(53)1.58 2.81 (1.23)(44)
Net income per average common share - basic, Underlying (non-GAAP)N/V1.14 1.07 1.26 1.22 1.47 0.07 7 (0.33)(22)2.22 2.88 (0.66)(23)
Net income per average common share - diluted, Underlying (non-GAAP)N/W1.14 1.07 1.26 1.22 1.46 0.07 7 (0.32)(22)2.21 2.87 (0.66)(23)
Dividend payout ratio and dividend payout ratio, Underlying:
Cash dividends declared and paid per common shareX$0.39 $0.39 $0.39 $0.39 $0.39 $— — %$— — %$0.78 $0.78 $— — %
Dividend payout ratioX/(M/V)57 %41 %33 %33 %27 %1,600 bps3,000 bps49 %28 %2,100 bps
Dividend payout ratio, Underlying (non-GAAP)X/(N/V)34 36 31 32 27 (200) bps700 bps35 27 800 bps
23

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED
(in millions, except share, per-share and ratio data)
QUARTERLY TRENDSFOR THE SIX MONTHS ENDED JUNE 30,
2Q22 Change2022 Change
2Q221Q224Q213Q212Q211Q222Q21202220212021
$%$%$/bps%
Other income, Underlying:
Other income (GAAP)($12)$24 $32 $26 $16 ($36)NM($28)NM$12 $31 ($19)(61 %)
Less: Notable items(31)— — — — (31)(100)(31)(100)(31)— (31)(100)
Other income, Underlying (non-GAAP)$19 $24 $32 $26 $16 ($5)(21)$3 19 %$43 $31 $12 39 %
Salaries and employee benefits, Underlying:
Salaries and employee benefits (GAAP)$683 $594 $551 $509 $524 $89 15 %$159 30 %$1,277 $1,072 $205 19 %
Less: Notable items72 6 5 (13)— 66 NM72 100 78 — 78 100 
Salaries and employee benefits, Underlying (non-GAAP)$611 $588 $546 $522 $524 $23 4 %$87 17 %$1,199 $1,072 $127 12 %
Equipment and software, Underlying:
Equipment and software (GAAP)
$169 $150 $146 $157 $155 $19 13 %$14 9 %$319 $307 $12 4 %
Less: Notable items6 2 2 7 4 4 200 2 50 8 8 — — 
Equipment and software, Underlying (non-GAAP)$163 $148 $144 $150 $151 $15 10 %$12 8 %$311 $299 $12 4 %
Outside services, Underlying:
Outside services (GAAP)$189 $169 $175 $144 $137 $20 12 %$52 38 %$358 $276 $82 30 %
Less: Notable items41 35 37 12 4 6 17 37 NM76 11 65 NM
Outside services, Underlying (non-GAAP)$148 $134 $138 $132 $133 $14 10 %$15 11 %$282 $265 $17 6 %
Occupancy, Underlying:
Occupancy (GAAP)$111 $83 $86 $77 $82 $28 34 %$29 35 %$194 $170 $24 14 %
Less: Notable items1 — 5 1 3 1 100 (2)(67)1 12 (11)(92)
Occupancy, Underlying (non-GAAP)$110 $83 $81 $76 $79 $27 33 %$31 39 %$193 $158 $35 22 %
Other operating expense, Underlying:
Other operating expense (GAAP)$153 $110 $103 $124 $93 $43 39 %$60 65 %$263 $184 $79 43 %
Less: Notable items5 5 2 16 — — — 5 100 10 — 10 NM
Other operating expense, Underlying (non-GAAP)$148 $105 $101 $108 $93 $43 41 %$55 59 %$253 $184 $69 38 %

24



NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS
(in millions, except ratio data)
SECOND QUARTER 2022FIRST QUARTER 2022FOURTH QUARTER 2021
Consumer BankingCommercial BankingOtherConsolidatedConsumer BankingCommercial BankingOtherConsolidatedConsumer BankingCommercial BankingOtherConsolidated
Net income (loss) available to common stockholders:
Net income (loss)A$265 $341 ($242)$364 $209 $271 ($60)$420 $279 $336 ($85)$530 
Less: Preferred stock dividends— — 32 32 — — 24 24 — — 32 32 
Net income (loss) available to common stockholdersB$265 $341 ($274)$332 $209 $271 ($84)$396 $279 $336 ($117)$498 
Return on average total tangible assets:
Average total assets (GAAP)$88,881 $78,638 $53,448 $220,967 $77,551 $61,118 $49,648 $188,317 $76,077 $58,501 $52,650 $187,228 
 Less: Average goodwill (GAAP)445 731 6,839 8,015 160 120 6,876 7,156 122 94 6,876 7,092 
          Average other intangibles (GAAP)74 16 123 213 51 18 11 80 32 11 13 56 
 Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)6 1 409 416 5 1 377 383 4 1 378 383 
Average tangible assetsC$88,368 $77,892 $46,895 $213,155 $77,345 $60,981 $43,138 $181,464 $75,927 $58,397 $46,139 $180,463 
Return on average total tangible assets A/C1.20 %1.75 %NM0.69 %1.10 %1.81 %NM0.94 %1.46 %2.28 %NM1.17 %
Efficiency ratio:
Noninterest expense (GAAP)D$881 $308 $116 $1,305 $784 $272 $50 $1,106 $737 $294 $30 $1,061 
Net interest income (GAAP)995 534 (24)1,505 857 416 (126)1,147 883 438 (195)1,126 
Noninterest income (GAAP)280 221 (7)494 257 213 28 498 274 293 27 594 
Total revenue (GAAP)E$1,275 $755 ($31)$1,999 $1,114 $629 ($98)$1,645 $1,157 $731 ($168)$1,720 
Efficiency ratio D/E69.06 %40.78 %NM65.27 %70.38 %43.32 %NM67.23 %63.68 %40.16 %NM61.68 %
THIRD QUARTER 2021SECOND QUARTER 2021
Consumer BankingCommercial BankingOtherConsolidatedConsumer BankingCommercial BankingOtherConsolidated
Net income (loss) available to common stockholders:
Net income (loss)A$336 $274 ($80)$530 $286 $265 $97 $648 
Less: Preferred stock dividends
— — 26 26 — — 32 32 
Net income (loss) available to common stockholdersB$336 $274 ($106)$504 $286 $265 $65 $616 
Return on average total tangible assets:
Average total assets (GAAP)$75,070 $56,702 $54,336 $186,108 $75,600 $57,527 $51,329 $184,456 
 Less: Average goodwill (GAAP)122 57 6,876 7,055 122 52 6,876 7,050 
          Average other intangibles (GAAP)34 5 13 52 35 4 14 53 
 Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)4 2 377 383 4 1 376 381 
Average tangible assetsC$74,918 $56,642 $47,824 $179,384 $75,447 $57,472 $44,815 $177,734 
Return on average total tangible assets A/C1.78 %1.92 %NM1.17 %1.52 %1.85 %NM1.46 %
Efficiency ratio:
Noninterest expense (GAAP)D$749 $226 $36 $1,011 $751 $226 $14 $991 
Net interest income (GAAP)919 428 (202)1,145 897 419 (192)1,124 
Noninterest income (GAAP)315 168 31 514 283 178 24 485 
Total revenue (GAAP)E$1,234 $596 ($171)$1,659 $1,180 $597 ($168)$1,609 
Efficiency ratio D/E60.73 %38.02 %NM60.92 %63.62 %37.86 %NM61.63 %

25

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS (CONTINUED)
(in millions, except ratio data)
FOR THE SIX MONTHS ENDED JUNE 30,
20222021
Consumer BankingCommercial BankingOtherConsolidatedConsumer BankingCommercial BankingOtherConsolidated
Net income (loss) available to common stockholders:
Net income (loss)A$474 $612 ($302)$784 $588 $476 $195 $1,259 
Less: Preferred stock dividends— — 56 56 — — 55 55 
Net income (loss) available to common stockholdersB$474 $612 ($358)$728 $588 $476 $140 $1,204 
Return on average total tangible assets:
Average total assets (GAAP)$83,247 $69,927 $51,558 $204,732 $75,443 $57,632 $50,443 $183,518 
 Less: Average goodwill (GAAP)303 427 6,858 7,588 122 52 6,876 7,050 
         Average other intangibles (GAAP)62 17 68 147 36 5 14 55 
 Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)5 1 394 400 3 1 376 380 
Average tangible assetsC$82,887 $69,484 $45,026 $197,397 $75,288 $57,576 $43,929 $176,793 
Return on average total tangible assets A/C1.15 %1.78 %NM0.80 %1.58 %1.67 %NM1.44 %
Efficiency ratio:
Noninterest expense (GAAP)D$1,665 $580 $166 $2,411 $1,501 $453 $55 $2,009 
Net interest income (GAAP)1,852 950 (150)2,652 1,760 840 (359)2,241 
Noninterest income (GAAP)537 434 21 992 634 348 45 1,027 
Total revenue (GAAP)E$2,389 $1,384 ($129)$3,644 $2,394 $1,188 ($314)$3,268 
Efficiency ratio D/E69.67 %41.93 %NM66.16 %62.69 %38.10 %NM61.49 %
26