SAN FRANCISCO, March 30, 2021 /PRNewswire/ -- MuleSoft, provider of the world's #1 integration and API platform, today reported that integration challenges continue to be a major roadblock for digital transformation initiatives. MuleSoft's 2021 Connectivity Benchmark Report found that IT teams are spending over a third of their time on integration projects, and custom integrations are costing large enterprises on average $3.5 million* each in annual labor. As digital initiatives accelerate, integration has emerged as a critical factor in determining the success and speed of digital transformation across industries.
"Organizations across industries have experienced a rapid shift toward interacting with customers and employees through digital channels," said Brent Hayward, CEO, MuleSoft. "Although most organizations are prioritizing digital initiatives, such as launching an e-commerce platform or increasing worker productivity, the research shows that data silos continue to hinder their capabilities to deliver on these key initiatives. Companies that empower their IT and business teams to easily integrate apps and data will be able to unlock the full capacity within their organization to drive innovation at scale and gain competitive edge."
Based on a global survey of 800 CIOs and IT decision makers, the 2021 Connectivity Benchmark Report also highlights new challenges and opportunities for businesses as they navigate a digital-first world:
Increased demands pressuring businesses to deliver digital fasterThe last 12 months have seen a profound shift in the way people work and how organizations operate. Employees and customers alike want seamless digital experiences and expect organizations to deliver on these experiences, faster.
Integration challenges hold businesses back Data silos remain a challenge for 90% of organizations (unchanged since last year's report). And almost 9 in 10 respondents point to integration challenges as a blocker to delivering on digital transformation. If this trend continues, it risks stalling key business initiatives for many organizations. Integration will continue to be a major area of focus as organizations look to connect and derive more value from their new and existing apps and data.
Empowering enterprise-wide innovationOrganizations recognize the strategic importance of integration to help achieve revenue goals and deliver connected experiences faster. To lessen the integration burden on IT and drive innovation and productivity, organizations are looking to drive reuse of existing integrations and empower the wider business to connect apps and data.
Additional information:
MethodologyFor the sixth-annual Connectivity Benchmark Report, MuleSoft, in partnership with Vanson Bourne, surveyed 800 IT leaders from global enterprises. The goal was to uncover how much value businesses actually gain from digital transformation, and to understand IT leaders' most successful strategies for achieving digital transformation goals. The online survey was conducted between December 2020 and January 2021 across the United States, the United Kingdom, France, Germany, Netherlands, Australia, Singapore, Hong Kong and Japan. Only suitable candidates participated in the survey and were verified by using a rigorous, multi-level screening process. All respondents work at an enterprise organization in the public or private sector with at least 1,000 employees and hold a managerial position or above in an IT department.
*Survey respondents stated on average they spent $9,870,901 on IT staff (both on employee salaries and external contractors) over the last 12 months.
Cumulatively survey respondents stated on average their IT teams were spending 35.55% of their time designing, building, and testing custom integrations.
$9,870,901 x 35.55% = $3,509,105.31
About MuleSoft, a Salesforce company MuleSoft, provider of the world's #1 trusted integration and API platform, empowers any company to quickly unlock and integrate their apps and data to create connected experiences, faster. For more information, visit: https://www.mulesoft.com.
About SalesforceSalesforce, the global CRM leader, empowers companies of every size and industry to digitally transform and create a 360° view of their customers. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.
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SOURCE MuleSoft