NEW YORK, May 12, 2021 /PRNewswire/ -- New market research commissioned by IBM (NYSE: IBM) found that almost one-third of IT professionals surveyed globally say their business is now using artificial intelligence (AI), with 43 percent reporting that their company has accelerated their rollout of AI as a result of the COVID-19 pandemic. While recent advances in the technology are making AI more accessible than ever, the annual survey also found that a lack of AI skills and increasing data complexity are cited as top challenges.
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The "Global AI Adoption Index 2021," conducted by Morning Consult on behalf of IBM, revealed that while AI adoption was nearly flat over the last year, momentum is shifting as the need for AI has been accelerated by changing business needs due to the global pandemic. AI is already changing the way businesses operate today, from how they communicate with their customers via virtual assistants, to automating key workflows, and even managing network security. The "2021 CEO Study" from IBM'sInstitute for Business Value recently revealed that more than half of CEOs surveyed expect AI to deliver tangible business benefits in the next few years.
Highlights from the "Global AI Adoption Index 2021" include:
"As organizations move to a post-pandemic world, data from the Global AI Adoption Index 2021 underscores a major uptick in AI investment," said Rob Thomas, Senior Vice President, IBM Cloud and Data Platform. "A large majority of those investments continue to be focused on the three key capabilities that define AI for business - automating IT and processes, building trust in AI outcomes, and understanding the language of business. We believe these investments will continue to accelerate rapidly as customers look for new, innovative ways to drive their digital transformations by taking advantage of hybrid cloud and AI."
While adoption is poised for growth, some global businesses are still facing a multitude of challenges when it comes to adopting AI. Persistent barriers across markets and industries highlight the need for continued focus on addressing skills and solutions gaps.
IBM is working to accelerate adoption by delivering AI designed for the needs of businesses. To give businesses, data scientists and developers the capabilities they need to scale AI, IBM is continually bringing new innovations to IBM Watson from IBM Research that help enable organizations to better understand the language of business, automate processes and IT, and drive trust in their AI outcomes. Additionally, IBM Global Business Services brings deep technology, industry and process design expertise to co-create solutions with customers that embed AI into core business processes and create intelligent workflows at scale.
Download the full report here.
MethodologyThe data sheds new light on the deployment of AI across 5,501 businesses in China (500), France (500), Germany (500), India (500), Italy (500), Latin America (1,000 across Brazil, Mexico, Colombia, Argentina, Chile, Peru), Singapore (500), Spain (500), the United Kingdom (500), and United States (501). The polling was conducted online through Morning Consult's proprietary network of online providers in April 2021. All respondents were required to have significant insight or input into their firm's IT decision-making. See full details on the methodology at the end of the summary.
About IBM WatsonWatson is IBM's AI technology for business, helping organizations to better predict and shape future outcomes, automate complex processes, and optimize employees' time. Watson has evolved from an IBM Research project, to experimentation, to a scaled, open set of products that run anywhere. With more than 40,000 client engagements, Watson is being applied by leading global brands across a variety of industries to transform how people work. To learn more, visit: https://www.ibm.com/watson
Media Contact:Zachery BishopIBM Media RelationsZachery.bishop@ibm.com
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SOURCE IBM