Waukesha County, Wis. first responders received nearly 250,000 calls last year for emergency help; they answered with a dedicated team of professionals and cutting-edge communication technologies from Motorola Solutions
WAUKESHA, Wis.--(BUSINESS WIRE)-- When an emergency strikes and time is of the essence, Waukesha County’s residents and visitors call or text 9-1-1 to connect with the Waukesha County Communications Center (WCC), where more than 40 everyday heroes dispatch first responders and coordinate radio communications for 19 police departments and 19 fire departments. This fall, WCC was featured in a major network television documentary series that captures how dispatchers calmly reassure and guide callers while simultaneously sharing information with and coordinating support from first responders rushing to the scene.
“There are two key elements to fast, effective emergency response, which are people and technology,” said Gary Bell, WCC’s director of emergency preparedness. “I’m fortunate to be working with an amazing team of dispatchers who embody what it means to serve our community. We also use some of the most advanced integrated software and radio technologies to quickly answer calls for help, share critical information and communicate across agencies.”
Behind the scenes, dispatchers use a network of software technologies to share information and coordinate a response. WCC works closely with technology provider Motorola Solutions (NYSE:MSI) to use some of the most advanced mission-critical communication solutions to address almost 250,000 calls per year. Here’s a look at what happens from the time a call is placed to when first responders arrive at the scene to help someone in need.
“9-1-1 dispatchers are heroes. They are the lifeline to people in need, guiding them through emergencies, while seamlessly coordinating responses with first responders,” said Chris Lonnett, vice president of Central Region Sales, Motorola Solutions. “Calling 9-1-1 can be the worst day in someone’s life. Our mission is to help citizens in our communities when they need it most by working with our customers, such as Waukesha County, to deliver technology that supports and serves the heroes who help us during our most critical moments.”
About the Waukesha County Communications Center
The Waukesha County Communications Center (WCC) is the largest Public Service Answering Point (PSAP) in Waukesha County. WCC answers all wireless 911 voice and Text calls for the County, most non-emergency calls, and dispatch services for 31 of Waukesha County’s 37 municipalities.
About Motorola Solutions
Motorola Solutions is a global leader in mission-critical communications and analytics. Our technology platforms in mission-critical communications, command center software, video security & analytics, bolstered by managed & support services, make communities safer and help businesses stay productive and secure. At Motorola Solutions, we are ushering in a new era in public safety and security. Learn more at www.motorolasolutions.com.
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Media Contact Chantal MontsionMotorola Solutions +1 847-668-3050 Chantal.Montsion@motorolasolutions.com
Source: Motorola Solutions