Company delivers proven innovation and the flexibility emergency call handlers and dispatchers need as they adapt to a ‘new normal’ work environment
CHICAGO--(BUSINESS WIRE)--
Motorola Solutions (NYSE: MSI) today announced the addition of three cloud-based offerings to its CommandCentral software suite: CommandCentral 9-1-1 Smart Transcription, CommandCentral 9-1-1 Citizen Input and PremierOne® Cloud CAD. These offerings provide emergency call handlers and the computer-aided dispatch (CAD) operators who dispatch 9-1-1 calls to police, fire and emergency medical services with the ability to streamline workflows and improve the monitoring and integrity of information in a secure government cloud environment, all while supporting the continuity of public safety operations.
“Our job is about seconds saving lives, and us saving seconds,” said Raymond Chiozza, Director of the Shelby County 9-1-1 District in Memphis, Tenn. “We’ve been a Motorola Solutions’ VESTA® 9-1-1 customer for years, and its features have helped us to significantly reduce our call times, so when we were asked to participate in a focus group to develop the features and functionality of the company’s cloud-based Smart Transcription solution, we jumped at the chance to help shape the product. It’s exciting because it is a hosted environment, which allows people not tied to the public safety answering point (PSAP) to see inside the PSAP. For example, our office of emergency management chief and triage nurse can actually see COVID-19 unfolding on the screen via 9-1-1 calls, as the transcript highlights keywords from callers like ‘Coronavirus’ and ‘shortness of breath’.”
Specifically, the three new solutions include:
The new solutions are powered by the CommandCentral Cloud platform and offer customers seamless adoption of next-generation user experiences and end-to-end integrations, all securely enabled and run in the cloud.
“Our CommandCentral Cloud offerings represent the next evolution of public safety,” said Andrew Sinclair, Senior Vice President and General Manager, Software Enterprise, Motorola Solutions. “Leveraging our proven and widely deployed solutions, we're providing fully featured cloud options at a critical time in our nation’s history. With COVID-19, public safety agencies need the assurance of business continuity and flexibility enabled by the cloud, and we are providing that, along with new innovations such as transcription and disaster recovery as a service delivered only in the cloud, built on our experience partnering with first responders and built without compromise.”
The CommandCentral software suite is the industry’s most integrated end-to-end mission-critical software solution for public safety that unifies data and streamlines workflows from call to case closure. For more information on CommandCentral, please visit MotorolaSolutions.com/software.
About Motorola SolutionsMotorola Solutions is a global leader in mission-critical communications and analytics. Our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security. Learn more at www.motorolasolutions.com.
MOTOROLA, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. ©2020 Motorola Solutions, Inc. All rights reserved.
View source version on businesswire.com: https://www.businesswire.com/news/home/20200520005126/en/
Mary Alice JohnsonMotorola Solutions (703) 606-2413 maryalice.johnson@motorolasolutions.com
Source: Motorola Solutions