Latest innovations in Pega's software bring a new level of intelligence to low code, helping users increase productivity and make better decisions
CAMBRIDGE, Mass., Oct. 18, 2022 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider that builds agility into the world's leading organizations, today announced the latest edition of its Pega Infinity™ software suite to help transform how organizations quickly deploy apps, create smarter workflows, and deliver better experiences for employees and customers. New features empower brands with enterprise-wide AI that works behind the scenes to increase efficiency, speed innovation, and improve customer interactions for optimal results.
Many consider AI technology reserved for data scientists – or worse, turn it into market hype that fails to meet expectations. However, deployed pragmatically, AI can be a transformative tool for employees across an enterprise, improving end-user experiences and helping low-code developers build better apps. Combining AI with automation in a common platform helps employees improve productivity and make better decisions that lead to optimized customer engagement outcomes, more innovation, reduced costs, and improved business performance.
Pega has further infused intelligence across its leading low-code AI-powered decisioning and workflow automation capabilities so all users – from back-office operations to developers, to customer-facing advisors and service reps, to customers themselves – benefit from real-time AI guidance. And because Pega's AI models constantly learn and evolve, these benefits increase over time.
Available now, Pega Infinity 8.8 includes enhancements to Pega Platform™, Pega Customer Decision Hub™ , and Pega Customer Service™ that enable businesses to:
Enhance the use of AI by business users and IT professionals across apps and workflows with new Pega Platform features including:
Apply AI-driven decisioning to customer engagement by enabling front-office employees to interact more empathetically, adapt instantly, and optimize customer lifetime value with new features including:
Improve service experiences and accelerate resolution with real-time AI and automation for more personalized offers and streamlined workflows, including:
Pega Infinity unifies customer engagement, customer service, and intelligent automation capabilities within a single platform to help accelerate digital transformation across enterprises. By engaging customers with the right message, at the right time, across any channel, clients can improve customer satisfaction, increase customer lifetime value, and boost organizational productivity. Pega's low-code environment helps reduce complexity for accelerated deployments, faster iteration, and greater customer and employee satisfaction.
The latest version of Pega Infinity 8.8 is available now. Visit https://community.pega.com/products/whats-new/platform to review new application features.
Quotes & Commentary:"AI is no longer a buzzword business leaders can ignore – it's an essential change agent in driving transformation," said Don Schuerman, CTO, Pega. "Enterprises need pragmatic AI-powered decisioning that enables more efficient work, hyper-personalized customer engagement, and better employee experiences. At Pega, we want AI to be more accessible, transparent, and functional to help all departments within an organization make faster, better decisions that get results for the greater good of the business and its customers. New Pega Infinity updates help users apply AI to how they build low-code apps and automate their workflows, opening new paths for innovative experiences that deliver real results."
Supporting Resources:About PegasystemsPega provides a powerful low-code platform that builds agility into the world's leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture to help enterprises meet today's customer demands while continuously transforming for tomorrow. For more information on Pegasystems (NASDAQ: PEGA), visit www.pega.com.
Press Contact:Ilena RyanPegasystemsIlena.ryan@pega.com
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SOURCE Pegasystems Inc.