Innovations will help enterprises accelerate development, optimize processes, and create effortless experiences for employees and customers
LAS VEGAS, June 12, 2023 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider empowering the world's leading enterprises to Build for Change®, today announced at the PegaWorld® iNspire annual conference the latest edition of its Pega Infinity™ software suite with new features that will accelerate low-code development, continuously optimize existing processes, and create effortless experiences for employees and customers alike. These new capabilities will help organizations on their path toward becoming an autonomous enterprise so they can innovate faster, increase productivity, and personalize customer experiences while reducing costs and manual work.
In times of economic disruption, organizations are challenged with cutting costs while also innovating to meet industry and customer needs. Enter the concept of the autonomous enterprise, which unifies AI and automation to help organizations become more self-optimizing to drive maximum efficiency and effectiveness. New capabilities in Pega Infinity '23 – Pega's flagship software suite empowering organizations with AI-powered decisioning and workflow automation capabilities – will help organizations unlock new levels of intelligence and autonomy.
Pega previously announced Pega GenAI™, which will provide a set of 20 new generative AI-powered boosters across Pega Infinity '23 to make it even easier, faster, and more powerful to use. Pega's approach will help organizations leverage the power of generative AI while building controls, governance, and auditing to keep humans in the loop. Pega GenAI will offer a secure, plug-and-play architecture that will allow for low-code development of AI prompts, the ability to infuse generative AI functions into workflows, and the freedom to swap in different large language models. This approach will help users drive value from generative AI now and into the future.
In addition to new generative AI-powered boosters, Pega Infinity '23 will also include updates to Pega Platform™, Pega Customer Decision Hub™ , and Pega Customer Service™. Highlights include:
Develop applications faster and intelligently route work to accelerate innovation and productivity
Improve customer engagement with better personalization, speed, and transparency
Optimize customer service and agent experiences
Pega InfinityPega Infinity unifies customer engagement, customer service, and intelligent automation capabilities within a single platform to help accelerate digital transformation. By engaging customers with the right message, at the right time, across any channel, clients can improve customer satisfaction, increase customer lifetime value, and boost productivity. Pega's low-code environment helps reduce complexity for accelerated deployments, faster iteration, and greater customer and employee satisfaction.
Pega Infinity '23 will be available in Q3 2023. It will also be demoed at the annual PegaWorld iNspire conference being held this week, June 11-13, in Las Vegas at the MGM Grand. PegaWorld has drawn more than 4,000 in-person attendees this week from the world's leading organizations to demystify technologies like generative AI and intelligent automation and illustrate how enterprises can practically apply them to turbocharge productivity, improve low-code app development, and optimize customer engagement.
Quotes & Commentary:"Achieving maximum productivity while delivering incredible customer experiences has been a long-coveted goal of organizations as well as a promise of many technology solutions, but many still aren't practically applying AI and automation in a way that gets the job done," said Kerim Akgonul, chief product officer, Pega. "Pega Infinity '23 is providing enterprises with integrated AI, automation, and low-code technologies across the entire suite of solutions to help organizations reach a level of self-optimization that results in better experiences for employees and customers."
About PegasystemsPega provides a powerful low-code platform that builds agility into the world's leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture to help enterprises meet today's customer demands while continuously transforming for tomorrow. For more information on Pegasystems (NASDAQ: PEGA), visit www.pega.com.
Press Contact:Ilena RyanPegasystemsIlena.ryan@pega.com
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SOURCE Pegasystems Inc.