Atlanta, Dec. 26, 2019 (GLOBE NEWSWIRE) --
UPS (NYSE: UPS) predicts a seventh consecutive record-breaking National Returns Day as consumers send back holiday orders ranging from ill-fitting sweaters to duplicate kitchen gadgets. On Jan. 2, consumers are expected to deposit 1.9 million returns packages into the UPS network – a 26% spike from last year’s peak returns day.
This process is a change from years past, when consumers would rush to physical retailers the day after Christmas and stand in long lines to make returns. UPS has helped rewrite that narrative by offering both retailers and consumers tools to make the returns process flexible, transparent and profitable. Now, consumers make purchases with returns in mind, and, according to the UPS Pulse of the Online Shopper study, 73% of online shoppers say the returns experience affects their likelihood to buy from a retailer again.
“For retailers, a seamless returns process is essential to keeping and growing business,” said Kevin Warren, UPS chief marketing officer. “We proudly offer businesses of all sizes – from global players to small and medium-sized merchants – the sophisticated returns services that today’s consumers demand.”
U.S. consumers can take their UPS Returns® packages to:
Click here to learn more about UPS’s Access Point network and to find an easy returns location near you.
Retailers can make the most of their returns process with UPS services such as:
Join us for a new webinarRetailers looking to create an excellent returns experience are encouraged to join UPS’s next webinar: How to Become a Returns Rock Star on Jan. 16. In this webinar UPS experts Jim Brill, U.S. project manager for reverse logistics, and Sean Flaherty, VP of global retail and e-commerce strategy, will discuss the industry’s latest trends and how businesses can make the most of returns. Click here to register.
About UPSUPS (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including transporting packages and freight; facilitating international trade, and deploying advanced technology to more efficiently manage the world of business. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide. UPS was awarded America’s Best Customer Service company for Shipping and Delivery services by Newsweek magazine; Forbes Most Valuable Brand in Transportation; and top rankings on the JUST 100 list for social responsibility, the Dow Jones Sustainability World Index, and the Harris Poll Reputation Quotient, among other prestigious rankings and awards. The company can be found on the web at ups.com or pressroom.ups.com and its corporate blog can be found at longitudes.ups.com. The company’s sustainability eNewsletter, UPS Horizons, can be found at ups.com/sustainabilitynewsletter. To get UPS news direct, follow @UPS_News on Twitter. To ship with UPS, visit ups.com/ship.
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Dawn Wotapka 404-828-8896 dwotapka@ups.com Source: UPS