Updates to core software suite help enable organizations to deploy apps faster, create smarter workflows, and improve experiences for customers and employees
CAMBRIDGE, Mass., March 22, 2022 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today announced the latest edition of its Pega Infinity™ software suite that helps empower organizations to quickly deploy apps, create smarter workflows, and deliver better experiences for businesses and their customers. With low-code innovation, applied AI and automation, and a modern cloud architecture, Pega Infinity version 8.7 helps organizations innovate faster at scale while creating better total experiences for all end users.
An increasingly competitive marketplace made more challenging by the pandemic-induced labor shortage has resulted in a pressing need to retain and empower employees while also meeting and surpassing customers' expectations. Gartner defines this as total experience (TX) – creating optimal environments for employees and customers. To do so, organizations need low-code, intelligent solutions that help employees (from pro developers to business users) innovate quickly and work effectively while giving customers optimal, personalized experiences during every interaction.
Available now, Pega Infinity 8.7 helps organizations improve TX with a seamlessly integrated set of capabilities that accelerate digital transformation with the speed, scale, and flexibility needed to overcome any business challenge or need. New enhancements to Pega Platform™, Pega Customer Service™, and Pega Customer Decision Hub™ enable businesses leaders to:
Optimize outcomes with AI-powered capabilities in Pega Customer Decision Hub to better engage with customers, including:
Provide faster, more personalized customer service with enhancements to Pega Customer Service for digital messaging, pre-built service workflows, and AI-powered tools for agents, such as:
Work smarter and more efficiently within Pega Platform with a future-proof architecture that offers applied AI and low-code innovation, such as:
Pega Infinity unifies customer engagement, customer service, and intelligent automation capabilities within a single platform to help accelerate digital transformation across entire global enterprises. By engaging customers with the right message, at the right time, across any channel, clients can improve customer satisfaction, increase customer lifetime value, and boost organizational productivity. Most importantly, Pega's low-code environment helps reduce business complexity – resulting in accelerated deployments, faster iteration, and greater customer and employee satisfaction.
The latest version of Pega Infinity 8.7 is available now. For more information, visit https://community.pega.com/products/whats-new/platform to see new platform features and https://community.pega.com/products/whats-new/applications to review new application features.
Quotes & Commentary:"The way we do business has changed. Today's leaders know providing great customer experiences is no longer enough. Instead, they need to refocus their efforts to also include great employee experiences," said Kerim Akgonul, chief product officer, Pegasystems. "By implementing solutions that help create optimal total experience, organizations gain a tremendous advantage that not only creates better customer experiences, but also empowers employees to be productive and innovate faster. These new updates to Pega Infinity are helping organizations drive truly transformative outcomes for employees and customers alike."
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About PegasystemsPega delivers innovative software that crushes business complexity so our clients can make better decisions and get work done. We help the world's leading brands solve their biggest business challenges: maximizing customer lifetime value, streamlining customer service, and boosting operational efficiency. Pega technology is powered by real-time AI and intelligent automation, while our scalable architecture and low-code platform help enterprises adapt to rapid change and transform for tomorrow. For more information, please visit www.pega.com.
Press Contact:Ilena RyanPegasystemsIlena.ryan@pega.com
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SOURCE Pegasystems Inc.