CAMBRIDGE, Mass., May 4, 2021 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today at PegaWorld® iNspire announced the latest evolution of its Pega Infinity™ software suite to help speed and simplify digital transformation (DT) initiatives. With enhanced low-code, intelligent automation, and AI capabilities, Pega Infinity version 8.6 empowers business users to deliver differentiated user experiences with powerful development capabilities that deliver DT at scale for even the largest and most sophisticated global enterprises.
The need for DT today is unavoidable: according to Gartner (1), nearly 70 percent of boards of directors reported that the pandemic and economic challenges are fast-tracking digital initiatives – with worldwide IT spending expected to reach $4 trillion in 2021 (2). But despite this pent-up demand and massive spending, there's still no guaranteed recipe for DT success. These far-reaching initiatives are often threatened by siloed projects, disconnected systems, and complicated deployments that slow time to value and miss expectations.
The new version of Pega Infinity helps businesses crush the deep complexity that stands in the way of successful DT with a Center-out™ approach. The latest enhancements help improve back-end process efficiencies, streamline front-end customer service processes and interfaces, and enable real 1:1 customer engagement to drive meaningful and lasting transformation. With the speed, scale, and flexibility of Pega Infinity, employees can work smarter to drive impactful outcomes, while end customers can enjoy faster, easier, and more personalized experiences that help increase customer satisfaction and loyalty.
Available by the end of this quarter, Pega Infinity 8.6 will feature new enhancements to Pega Platform™, Pega Customer Service™, and Pega Customer Decision Hub ™ that enable business leaders to:
Pega Infinity is the only solution that unifies customer engagement, customer service, and intelligent automation capabilities within a single platform to help accelerate digital transformation across entire global enterprises. By engaging customers with the right message, at the right time, across any channel, clients can improve customer satisfaction, increase customer lifetime value, and boost organizational productivity. Most importantly, Pega's low-code environment helps reduce business complexity – resulting in accelerated deployments, faster iteration, and greater customer and employee satisfaction.
AvailabilityPega Infinity 8.6 will be available by the end of this quarter (Q2 2021). For more information, visit www.community.pega.com/knowledgebase/products/whats-new/platform to see all the new Pega Platform features and www.community.pega.com/knowledgebase/products/whats-new/crm to review the new customer engagement features.
The news was announced this morning at PegaWorld iNspire, Pega's annual conference now in its 19th year and second as a virtual event. All sessions and features, including a special session on Pega Infinity 8.6, are live today and quickly available for replay at www.pegaworld.com.
Quotes & Commentary:"Even after their incredible adaptations in the pandemic, businesses have accelerated into an even more advanced stage of digital transformation," said Alan Trefler, founder and CEO, Pegasystems. "Now is not the time to rest – they must find even more ways to improve efficiencies, meet evolving customer needs, and leverage data for insights. Pega Infinity can help equip them with the tools they need to meet these challenges by becoming faster, smarter, and more effective than the competition."
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About Pega Pega delivers innovative software that crushes business complexity so our clients can make better decisions and get work done. We help the world's leading brands solve their biggest business challenges: maximizing customer lifetime value, streamlining customer service, and boosting operational efficiency. Pega technology is powered by real-time AI and intelligent automation, while our scalable architecture and low-code platform help enterprises adapt to rapid change and transform for tomorrow. For more information on Pegasystems (NASDAQ:PEGA), visit www.pega.com.
Press Contact:Sean AudetPegasystems sean.audet@pega.com Twitter: @pega
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1. Gartner Press Release, "Gartner Says 69% of Boards of Directors Accelerated Their Digital Business Initiatives Following COVID-19 Disruption," September 30, 2020. https://www.gartner.com/en/newsroom/press-releases/2020-09-30-gartner-says-sixty-nine-percent-of-boards-of-directors-accelerated-their-digital-business-initiatives-folloing-covid-19-disruptions
2. Gartner Press Release, "Gartner Forecasts Worldwide IT Spending to Reach $4 Trillion in 2021," April 7, 2021. https://www.gartner.com/en/newsroom/press-releases/2021-04-07-gartner-forecasts-worldwide-it-spending-to-reach-4-trillion-in-2021
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SOURCE Pegasystems Inc.