New report highlights ways that technology, communications, preparedness and training can help retailers create safer stores for staff and shoppers alike
CHICAGO--(BUSINESS WIRE)-- As the year's peak shopping season hits its stride, an inaugural Retail Worker Safety Report from Motorola Solutions (NYSE: MSI) found that many retail workers and managers perceive safety incidents at their stores are on the rise. The survey’s U.S. respondents reported that petty theft (54%), grab-and-run incidents (35%) and hostile customer interactions (31%) have increased in their stores over the past year, and as a result, nearly two out of three are at least somewhat concerned for their personal safety at work heading into the holiday shopping season.
“The holiday bustle can be a stressful time for retailers. Sales associates and managers shouldn’t have to be concerned about their safety on top of everything else,” said Sharon Hong, vice president, Ecosystem Solutions at Motorola Solutions. “Our report found that retail workers are looking for more technology that can help them be better aware of safety threats, spot illicit activity and communicate quickly and seamlessly with other employees and first responders should an incident arise.”
Key findings from the report include:
“The retail industry employs tens of millions of Americans and contributes trillions to the U.S. economy each year,” said Hong. “Technology, communication channels and preparedness training can help to create safer store environments for employees and shoppers alike.”
To view the full findings of Motorola Solutions’ 2023 Retail Worker Safety Survey, download the report here.
Methodology
The independent market research firm Researchscape surveyed more than 1,000 retail store associates and managers in November 2023.
About Motorola Solutions
Motorola Solutions is solving for safer. We build and connect technologies to help protect people, property and places. Our solutions enable the collaboration between public safety agencies and enterprises that’s critical for a proactive approach to safety and security. Learn more about how we’re solving for safer communities, safer schools, safer hospitals, safer businesses – safer everywhere – at www.motorolasolutions.com.
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Cathy Longley +1 617 678 2025 Cathy.Longley@motorolasolutions.com
Source: Motorola Solutions