Programs can bring financial relief to customers following sub-freezing temperatures that drive increased energy use
CHICAGO--(BUSINESS WIRE)-- Following two periods of sub-freezing temperatures over the past two weeks, households and businesses across northern Illinois may have had to significantly increase their energy use, which could result in higher-than-expected bills for some customers. To help them navigate the situation, ComEd reminds customers that a variety of financial assistance programs are available and urges customers to contact the energy company immediately if they face difficulty paying their electric bills.
“ComEd is committed to ensuring all our customers have access to safe and reliable electricity to power their needs all year round, even in the bitter cold,” said Melissa Washington, ComEd’s Chief Customer Officer and Senior Vice President of Customer Operations. “To do that, we look to connect customers to a wide range of programs that can help families pay their energy bills now, as well as options that can help them manage energy use to lower bills in the future.”
To make it easier for families and individuals to find bill-assistance and energy-savings options that best fit their needs, ComEd encourages customers to use its Smart Assistance Manager (SAM), an online self-service tool that matches customers with programs that can help them manage their electric bills now and into the future. Customers can access SAM at ComEd.com/SAM to find more information on any of the following options.
Residential bill-assistance options
To help customers manage energy usage and lower future bills, ComEd’s energy efficiency program includes services and incentives to help income-eligible residential customers reduce energy use now and in the long term. Since 2008, the award-winningComEd Energy Efficiency Program has helped hundreds of thousands of families and businesses across northern Illinois save money, energy and the environment. To date, the program has helped customers save a total of $8.75 billion on their energy bills, as well asa total of 79 million megawatt-hours of electricity, which is enough energy to power more than nine million ComEd customers’ homes for one year.
ComEd is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), a Fortune 250 energy company with approximately 10 million electricity and natural gas customers – the largest number of customers in the U.S. ComEd powers the lives of more than 4 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit ComEd.com and connect with the company on Facebook, X, Instagram and YouTube.
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Source: ComEd